OwnProblemsEmpathizeAcknowledgeTakeActionMaintainOpennessElevateEmpowermentTeamworkRespectDifferencesProvideAlternativesTogetherEngagePositiveImpressionsRelationshipsApologizeCreativityAIDETIntroduceProvidea VoiceInventivenessConnectACTCreatingGreatExperiencesOfferChoicesThankYouEnvisionPossibilitesAnticipateRespectfulInteractionsAttitudeofGratitudeExplanationLivingOurValuesListenAccountabilityOwnProblemsEmpathizeAcknowledgeTakeActionMaintainOpennessElevateEmpowermentTeamworkRespectDifferencesProvideAlternativesTogetherEngagePositiveImpressionsRelationshipsApologizeCreativityAIDETIntroduceProvidea VoiceInventivenessConnectACTCreatingGreatExperiencesOfferChoicesThankYouEnvisionPossibilitesAnticipateRespectfulInteractionsAttitudeofGratitudeExplanationLivingOurValuesListenAccountability

UNMATCHED CUSTOMER SERVICE - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Own Problems
  2. Empathize
  3. Acknowledge
  4. Take Action
  5. Maintain Openness
  6. Elevate
  7. Empowerment
  8. Teamwork
  9. Respect Differences
  10. Provide Alternatives
  11. Together
  12. Engage
  13. Positive Impressions
  14. Relationships
  15. Apologize
  16. Creativity
  17. AIDET
  18. Introduce
  19. Provide a Voice
  20. Inventiveness
  21. Connect
  22. ACT
  23. Creating Great Experiences
  24. Offer Choices
  25. Thank You
  26. Envision Possibilites
  27. Anticipate
  28. Respectful Interactions
  29. Attitude of Gratitude
  30. Explanation
  31. Living Our Values
  32. Listen
  33. Accountability