MaintainOpennessRespectDifferencesTakeActionIntroduceAIDETOfferChoicesProvideAlternativesCreatingGreatExperiencesAnticipateThankYouRelationshipsRespectfulInteractionsEmpathizeAcknowledgeEmpowermentACTLivingOurValuesElevateInventivenessApologizeCreativityAttitudeofGratitudeTeamworkTogetherAccountabilityOwnProblemsExplanationListenProvidea VoiceEngageEnvisionPossibilitesConnectPositiveImpressionsMaintainOpennessRespectDifferencesTakeActionIntroduceAIDETOfferChoicesProvideAlternativesCreatingGreatExperiencesAnticipateThankYouRelationshipsRespectfulInteractionsEmpathizeAcknowledgeEmpowermentACTLivingOurValuesElevateInventivenessApologizeCreativityAttitudeofGratitudeTeamworkTogetherAccountabilityOwnProblemsExplanationListenProvidea VoiceEngageEnvisionPossibilitesConnectPositiveImpressions

UNMATCHED CUSTOMER SERVICE - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Maintain Openness
  2. Respect Differences
  3. Take Action
  4. Introduce
  5. AIDET
  6. Offer Choices
  7. Provide Alternatives
  8. Creating Great Experiences
  9. Anticipate
  10. Thank You
  11. Relationships
  12. Respectful Interactions
  13. Empathize
  14. Acknowledge
  15. Empowerment
  16. ACT
  17. Living Our Values
  18. Elevate
  19. Inventiveness
  20. Apologize
  21. Creativity
  22. Attitude of Gratitude
  23. Teamwork
  24. Together
  25. Accountability
  26. Own Problems
  27. Explanation
  28. Listen
  29. Provide a Voice
  30. Engage
  31. Envision Possibilites
  32. Connect
  33. Positive Impressions