OfferChoicesRespectDifferencesEmpathizeACTInventivenessCreatingGreatExperiencesRelationshipsElevateAIDETCreativityEmpowermentApologizeExplanationProvidea VoiceEnvisionPossibilitesThankYouEngagePositiveImpressionsIntroduceMaintainOpennessConnectTeamworkAttitudeofGratitudeAccountabilityTakeActionTogetherRespectfulInteractionsAcknowledgeLivingOurValuesListenProvideAlternativesAnticipateOwnProblemsOfferChoicesRespectDifferencesEmpathizeACTInventivenessCreatingGreatExperiencesRelationshipsElevateAIDETCreativityEmpowermentApologizeExplanationProvidea VoiceEnvisionPossibilitesThankYouEngagePositiveImpressionsIntroduceMaintainOpennessConnectTeamworkAttitudeofGratitudeAccountabilityTakeActionTogetherRespectfulInteractionsAcknowledgeLivingOurValuesListenProvideAlternativesAnticipateOwnProblems

UNMATCHED CUSTOMER SERVICE - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Offer Choices
  2. Respect Differences
  3. Empathize
  4. ACT
  5. Inventiveness
  6. Creating Great Experiences
  7. Relationships
  8. Elevate
  9. AIDET
  10. Creativity
  11. Empowerment
  12. Apologize
  13. Explanation
  14. Provide a Voice
  15. Envision Possibilites
  16. Thank You
  17. Engage
  18. Positive Impressions
  19. Introduce
  20. Maintain Openness
  21. Connect
  22. Teamwork
  23. Attitude of Gratitude
  24. Accountability
  25. Take Action
  26. Together
  27. Respectful Interactions
  28. Acknowledge
  29. Living Our Values
  30. Listen
  31. Provide Alternatives
  32. Anticipate
  33. Own Problems