AcknowledgeInventivenessExplanationIntroducePositiveImpressionsEnvisionPossibilitesAttitudeofGratitudeApologizeRespectfulInteractionsRelationshipsOwnProblemsEmpowermentMaintainOpennessLivingOurValuesThankYouAIDETEngageTakeActionProvidea VoiceCreatingGreatExperiencesAnticipateAccountabilityListenTeamworkRespectDifferencesACTEmpathizeElevateTogetherProvideAlternativesOfferChoicesCreativityConnectAcknowledgeInventivenessExplanationIntroducePositiveImpressionsEnvisionPossibilitesAttitudeofGratitudeApologizeRespectfulInteractionsRelationshipsOwnProblemsEmpowermentMaintainOpennessLivingOurValuesThankYouAIDETEngageTakeActionProvidea VoiceCreatingGreatExperiencesAnticipateAccountabilityListenTeamworkRespectDifferencesACTEmpathizeElevateTogetherProvideAlternativesOfferChoicesCreativityConnect

UNMATCHED CUSTOMER SERVICE - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Acknowledge
  2. Inventiveness
  3. Explanation
  4. Introduce
  5. Positive Impressions
  6. Envision Possibilites
  7. Attitude of Gratitude
  8. Apologize
  9. Respectful Interactions
  10. Relationships
  11. Own Problems
  12. Empowerment
  13. Maintain Openness
  14. Living Our Values
  15. Thank You
  16. AIDET
  17. Engage
  18. Take Action
  19. Provide a Voice
  20. Creating Great Experiences
  21. Anticipate
  22. Accountability
  23. Listen
  24. Teamwork
  25. Respect Differences
  26. ACT
  27. Empathize
  28. Elevate
  29. Together
  30. Provide Alternatives
  31. Offer Choices
  32. Creativity
  33. Connect