IntroduceRelationshipsCreatingGreatExperiencesExplanationCreativityEnvisionPossibilitesListenInventivenessPositiveImpressionsTogetherApologizeLivingOurValuesOwnProblemsRespectDifferencesAnticipateACTAIDETRespectfulInteractionsAcknowledgeMaintainOpennessConnectEmpowermentProvidea VoiceOfferChoicesThankYouEngageTeamworkAccountabilityTakeActionProvideAlternativesElevateEmpathizeAttitudeofGratitudeIntroduceRelationshipsCreatingGreatExperiencesExplanationCreativityEnvisionPossibilitesListenInventivenessPositiveImpressionsTogetherApologizeLivingOurValuesOwnProblemsRespectDifferencesAnticipateACTAIDETRespectfulInteractionsAcknowledgeMaintainOpennessConnectEmpowermentProvidea VoiceOfferChoicesThankYouEngageTeamworkAccountabilityTakeActionProvideAlternativesElevateEmpathizeAttitudeofGratitude

UNMATCHED CUSTOMER SERVICE - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Introduce
  2. Relationships
  3. Creating Great Experiences
  4. Explanation
  5. Creativity
  6. Envision Possibilites
  7. Listen
  8. Inventiveness
  9. Positive Impressions
  10. Together
  11. Apologize
  12. Living Our Values
  13. Own Problems
  14. Respect Differences
  15. Anticipate
  16. ACT
  17. AIDET
  18. Respectful Interactions
  19. Acknowledge
  20. Maintain Openness
  21. Connect
  22. Empowerment
  23. Provide a Voice
  24. Offer Choices
  25. Thank You
  26. Engage
  27. Teamwork
  28. Accountability
  29. Take Action
  30. Provide Alternatives
  31. Elevate
  32. Empathize
  33. Attitude of Gratitude