MaintainOpennessEmpowermentTogetherLivingOurValuesConnectAcknowledgeAIDETAttitudeofGratitudeInventivenessOfferChoicesThankYouExplanationTeamworkRelationshipsEnvisionPossibilitesEmpathizeCreativityACTAnticipateAccountabilityProvidea VoiceCreatingGreatExperiencesRespectDifferencesOwnProblemsElevateApologizeProvideAlternativesEngageRespectfulInteractionsTakeActionIntroducePositiveImpressionsListenMaintainOpennessEmpowermentTogetherLivingOurValuesConnectAcknowledgeAIDETAttitudeofGratitudeInventivenessOfferChoicesThankYouExplanationTeamworkRelationshipsEnvisionPossibilitesEmpathizeCreativityACTAnticipateAccountabilityProvidea VoiceCreatingGreatExperiencesRespectDifferencesOwnProblemsElevateApologizeProvideAlternativesEngageRespectfulInteractionsTakeActionIntroducePositiveImpressionsListen

UNMATCHED CUSTOMER SERVICE - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Maintain Openness
  2. Empowerment
  3. Together
  4. Living Our Values
  5. Connect
  6. Acknowledge
  7. AIDET
  8. Attitude of Gratitude
  9. Inventiveness
  10. Offer Choices
  11. Thank You
  12. Explanation
  13. Teamwork
  14. Relationships
  15. Envision Possibilites
  16. Empathize
  17. Creativity
  18. ACT
  19. Anticipate
  20. Accountability
  21. Provide a Voice
  22. Creating Great Experiences
  23. Respect Differences
  24. Own Problems
  25. Elevate
  26. Apologize
  27. Provide Alternatives
  28. Engage
  29. Respectful Interactions
  30. Take Action
  31. Introduce
  32. Positive Impressions
  33. Listen