AttitudeofGratitudeAIDETIdentifyBarriersListenEmpowermentEngageRespectDifferencesSensitivityPrideMaintainOpennessKindessTogetherEnvisionPossibilitiesApologizeProvideA VoiceRespectfulInteractionsCommunicationIntroduceAcknowledgeConnectEmpathizeCreativityTakeActionSincerityProvideAlternativesSupportOfferChoicesAccountabilityDurationElevateTheSpiritSmileCreatingGreatExperiencesTeamworkThankYouAnticipatePositiveImpressionsOwnProblemsLivingOurValuesInventivenessTrustACTRelationshipsPolitenessExplanationAttitudeofGratitudeAIDETIdentifyBarriersListenEmpowermentEngageRespectDifferencesSensitivityPrideMaintainOpennessKindessTogetherEnvisionPossibilitiesApologizeProvideA VoiceRespectfulInteractionsCommunicationIntroduceAcknowledgeConnectEmpathizeCreativityTakeActionSincerityProvideAlternativesSupportOfferChoicesAccountabilityDurationElevateTheSpiritSmileCreatingGreatExperiencesTeamworkThankYouAnticipatePositiveImpressionsOwnProblemsLivingOurValuesInventivenessTrustACTRelationshipsPolitenessExplanation

Unmatched Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Attitude of Gratitude
  2. AIDET
  3. Identify Barriers
  4. Listen
  5. Empowerment
  6. Engage
  7. Respect Differences
  8. Sensitivity
  9. Pride
  10. Maintain Openness
  11. Kindess
  12. Together
  13. Envision Possibilities
  14. Apologize
  15. Provide A Voice
  16. Respectful Interactions
  17. Communication
  18. Introduce
  19. Acknowledge
  20. Connect
  21. Empathize
  22. Creativity
  23. Take Action
  24. Sincerity
  25. Provide Alternatives
  26. Support
  27. Offer Choices
  28. Accountability
  29. Duration
  30. Elevate The Spirit
  31. Smile
  32. Creating Great Experiences
  33. Teamwork
  34. Thank You
  35. Anticipate
  36. Positive Impressions
  37. Own Problems
  38. Living Our Values
  39. Inventiveness
  40. Trust
  41. ACT
  42. Relationships
  43. Politeness
  44. Explanation