EngagePolitenessTeamworkAcknowledgeSupportPositiveImpressionsApologizeIdentifyBarriersTakeActionIntroduceElevateTheSpiritEmpowermentAccountabilityEmpathizeTogetherInventivenessThankYouSensitivityAttitudeofGratitudeOfferChoicesPrideCreatingGreatExperiencesOwnProblemsRelationshipsKindessTrustMaintainOpennessAnticipateCreativityProvideAlternativesSmileConnectCommunicationProvideA VoiceACTExplanationRespectfulInteractionsLivingOurValuesSincerityAIDETListenEnvisionPossibilitiesDurationRespectDifferencesEngagePolitenessTeamworkAcknowledgeSupportPositiveImpressionsApologizeIdentifyBarriersTakeActionIntroduceElevateTheSpiritEmpowermentAccountabilityEmpathizeTogetherInventivenessThankYouSensitivityAttitudeofGratitudeOfferChoicesPrideCreatingGreatExperiencesOwnProblemsRelationshipsKindessTrustMaintainOpennessAnticipateCreativityProvideAlternativesSmileConnectCommunicationProvideA VoiceACTExplanationRespectfulInteractionsLivingOurValuesSincerityAIDETListenEnvisionPossibilitiesDurationRespectDifferences

Unmatched Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Engage
  2. Politeness
  3. Teamwork
  4. Acknowledge
  5. Support
  6. Positive Impressions
  7. Apologize
  8. Identify Barriers
  9. Take Action
  10. Introduce
  11. Elevate The Spirit
  12. Empowerment
  13. Accountability
  14. Empathize
  15. Together
  16. Inventiveness
  17. Thank You
  18. Sensitivity
  19. Attitude of Gratitude
  20. Offer Choices
  21. Pride
  22. Creating Great Experiences
  23. Own Problems
  24. Relationships
  25. Kindess
  26. Trust
  27. Maintain Openness
  28. Anticipate
  29. Creativity
  30. Provide Alternatives
  31. Smile
  32. Connect
  33. Communication
  34. Provide A Voice
  35. ACT
  36. Explanation
  37. Respectful Interactions
  38. Living Our Values
  39. Sincerity
  40. AIDET
  41. Listen
  42. Envision Possibilities
  43. Duration
  44. Respect Differences