MaintainOpennessIdentifyBarriersPrideAIDETIntroduceEngageRespectfulInteractionsSmileAccountabilityRespectDifferencesExplanationProvideAlternativesAcknowledgeTeamworkSensitivityProvideA VoiceCreatingGreatExperiencesOwnProblemsEmpathizeAnticipateElevateTheSpiritConnectInventivenessApologizeRelationshipsOfferChoicesEmpowermentKindessTrustListenEnvisionPossibilitiesThankYouACTTogetherTakeActionLivingOurValuesCreativityAttitudeofGratitudeSupportPolitenessCommunicationPositiveImpressionsDurationSincerityMaintainOpennessIdentifyBarriersPrideAIDETIntroduceEngageRespectfulInteractionsSmileAccountabilityRespectDifferencesExplanationProvideAlternativesAcknowledgeTeamworkSensitivityProvideA VoiceCreatingGreatExperiencesOwnProblemsEmpathizeAnticipateElevateTheSpiritConnectInventivenessApologizeRelationshipsOfferChoicesEmpowermentKindessTrustListenEnvisionPossibilitiesThankYouACTTogetherTakeActionLivingOurValuesCreativityAttitudeofGratitudeSupportPolitenessCommunicationPositiveImpressionsDurationSincerity

Unmatched Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Maintain Openness
  2. Identify Barriers
  3. Pride
  4. AIDET
  5. Introduce
  6. Engage
  7. Respectful Interactions
  8. Smile
  9. Accountability
  10. Respect Differences
  11. Explanation
  12. Provide Alternatives
  13. Acknowledge
  14. Teamwork
  15. Sensitivity
  16. Provide A Voice
  17. Creating Great Experiences
  18. Own Problems
  19. Empathize
  20. Anticipate
  21. Elevate The Spirit
  22. Connect
  23. Inventiveness
  24. Apologize
  25. Relationships
  26. Offer Choices
  27. Empowerment
  28. Kindess
  29. Trust
  30. Listen
  31. Envision Possibilities
  32. Thank You
  33. ACT
  34. Together
  35. Take Action
  36. Living Our Values
  37. Creativity
  38. Attitude of Gratitude
  39. Support
  40. Politeness
  41. Communication
  42. Positive Impressions
  43. Duration
  44. Sincerity