Helped a team member in the MOC. Customer uses a emoji in the chat. Used 3 smiley faces in the chat. Received all 5's on your survey. Used power- words 3 times in the chat. Cancelled and reordered for the customer. Used 2 smiley faces in the chat. Co browsed with a customer. Received all 5's on your survey. Set a time expectation for the customer. Checked item in stock date. Checked back in within 2 minutes. Verified a line item on the order. Placed a GM order for the customer. Thanked the customer for their business Called the customer by their name. Received all 5's on your survey. Received all 5's on your survey. You called the store for the customer. Asked the customer if they are fully satisfied. Answered a question about item specs. Offered more than one solution. Placed a MA order for the customer. Checked the delivery window for MA order. Helped a team member in the MOC. Customer uses a emoji in the chat. Used 3 smiley faces in the chat. Received all 5's on your survey. Used power- words 3 times in the chat. Cancelled and reordered for the customer. Used 2 smiley faces in the chat. Co browsed with a customer. Received all 5's on your survey. Set a time expectation for the customer. Checked item in stock date. Checked back in within 2 minutes. Verified a line item on the order. Placed a GM order for the customer. Thanked the customer for their business Called the customer by their name. Received all 5's on your survey. Received all 5's on your survey. You called the store for the customer. Asked the customer if they are fully satisfied. Answered a question about item specs. Offered more than one solution. Placed a MA order for the customer. Checked the delivery window for MA order.
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
G-Helped a team member in the MOC.
B-Customer uses a emoji in the chat.
O-Used 3
smiley faces in the chat.
B-Received all 5's on your survey.
O-Used power-words 3 times in the chat.
G-Cancelled and reordered for the customer.
I-Used 2 smiley faces in the chat.
G-Co browsed with a customer.
I-Received
all 5's
on your
survey.
G-Set a time expectation for the customer.
I-Checked item in stock date.
I-Checked back in within 2 minutes.
N-Verified a line item on the order.
I-Placed a GM order for the customer.
N-Thanked the customer for their business
O-Called the customer by their name.
O-Received
all 5's on your survey.
O-Received all
5's on your survey.
B-You called the store for the customer.
N-Asked the customer if they are fully satisfied.
N-Answered
a question
about
item specs.
B-Offered more than one solution.
G-Placed a
MA order
for the
customer.
B-Checked the delivery window for MA order.