Set a timeexpectationfor thecustomer.Called thecustomerby theirname.Offeredmore thanonesolution.Placed aMA orderfor thecustomer.Receivedall 5's onyoursurvey.Checkedthe deliverywindow forMA order.Cancelledandreordered forthecustomer.Helped ateammember inthe MOC.Cobrowsedwith acustomer.Used 3smileyfaces inthe chat.Receivedall 5's onyoursurvey.Checkeditem instockdate.Verified aline itemon theorder.You calledthe storefor thecustomer.Asked thecustomer ifthey are fullysatisfied.Receivedall 5'son yoursurvey.Customeruses aemoji inthe chat.Used 2smileyfaces inthe chat.Receivedall5's on yoursurvey.Used power-words 3times in thechat.Answereda questionaboutitem specs.Thanked thecustomer fortheirbusinessPlaced aGM orderfor thecustomer.Checkedback inwithin 2minutes.Set a timeexpectationfor thecustomer.Called thecustomerby theirname.Offeredmore thanonesolution.Placed aMA orderfor thecustomer.Receivedall 5's onyoursurvey.Checkedthe deliverywindow forMA order.Cancelledandreordered forthecustomer.Helped ateammember inthe MOC.Cobrowsedwith acustomer.Used 3smileyfaces inthe chat.Receivedall 5's onyoursurvey.Checkeditem instockdate.Verified aline itemon theorder.You calledthe storefor thecustomer.Asked thecustomer ifthey are fullysatisfied.Receivedall 5'son yoursurvey.Customeruses aemoji inthe chat.Used 2smileyfaces inthe chat.Receivedall5's on yoursurvey.Used power-words 3times in thechat.Answereda questionaboutitem specs.Thanked thecustomer fortheirbusinessPlaced aGM orderfor thecustomer.Checkedback inwithin 2minutes.

HOME DEPOT - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
O
3
B
4
G
5
O
6
B
7
G
8
G
9
G
10
O
11
B
12
I
13
N
14
B
15
N
16
I
17
B
18
I
19
O
20
O
21
N
22
N
23
I
24
I
  1. G-Set a time expectation for the customer.
  2. O-Called the customer by their name.
  3. B-Offered more than one solution.
  4. G-Placed a MA order for the customer.
  5. O-Received all 5's on your survey.
  6. B-Checked the delivery window for MA order.
  7. G-Cancelled and reordered for the customer.
  8. G-Helped a team member in the MOC.
  9. G-Co browsed with a customer.
  10. O-Used 3 smiley faces in the chat.
  11. B-Received all 5's on your survey.
  12. I-Checked item in stock date.
  13. N-Verified a line item on the order.
  14. B-You called the store for the customer.
  15. N-Asked the customer if they are fully satisfied.
  16. I-Received all 5's on your survey.
  17. B-Customer uses a emoji in the chat.
  18. I-Used 2 smiley faces in the chat.
  19. O-Received all 5's on your survey.
  20. O-Used power-words 3 times in the chat.
  21. N-Answered a question about item specs.
  22. N-Thanked the customer for their business
  23. I-Placed a GM order for the customer.
  24. I-Checked back in within 2 minutes.