Received all 5's on your survey. Called the customer by their name. You called the store for the customer. Set a time expectation for the customer. Checked item in stock date. Cancelled and reordered for the customer. Checked back in within 2 minutes. Received all 5's on your survey. Helped a team member in the MOC. Used 2 smiley faces in the chat. Thanked the customer for their business Offered more than one solution. Placed a MA order for the customer. Verified a line item on the order. Used power- words 3 times in the chat. Customer uses a emoji in the chat. Asked the customer if they are fully satisfied. Answered a question about item specs. Co browsed with a customer. Received all 5's on your survey. Received all 5's on your survey. Used 3 smiley faces in the chat. Checked the delivery window for MA order. Placed a GM order for the customer. Received all 5's on your survey. Called the customer by their name. You called the store for the customer. Set a time expectation for the customer. Checked item in stock date. Cancelled and reordered for the customer. Checked back in within 2 minutes. Received all 5's on your survey. Helped a team member in the MOC. Used 2 smiley faces in the chat. Thanked the customer for their business Offered more than one solution. Placed a MA order for the customer. Verified a line item on the order. Used power- words 3 times in the chat. Customer uses a emoji in the chat. Asked the customer if they are fully satisfied. Answered a question about item specs. Co browsed with a customer. Received all 5's on your survey. Received all 5's on your survey. Used 3 smiley faces in the chat. Checked the delivery window for MA order. Placed a GM order for the customer.
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
B-Received all 5's on your survey.
O-Called the customer by their name.
B-You called the store for the customer.
G-Set a time expectation for the customer.
I-Checked item in stock date.
G-Cancelled and reordered for the customer.
I-Checked back in within 2 minutes.
O-Received all
5's on your survey.
G-Helped a team member in the MOC.
I-Used 2 smiley faces in the chat.
N-Thanked the customer for their business
B-Offered more than one solution.
G-Placed a
MA order
for the
customer.
N-Verified a line item on the order.
O-Used power-words 3 times in the chat.
B-Customer uses a emoji in the chat.
N-Asked the customer if they are fully satisfied.
N-Answered
a question
about
item specs.
G-Co browsed with a customer.
O-Received
all 5's on your survey.
I-Received
all 5's
on your
survey.
O-Used 3
smiley faces in the chat.
B-Checked the delivery window for MA order.
I-Placed a GM order for the customer.