Set a time expectation for the customer. Received all 5's on your survey. Used 3 smiley faces in the chat. Used power- words 3 times in the chat. Checked item in stock date. Customer uses a emoji in the chat. Verified a line item on the order. Checked the delivery window for MA order. Used 2 smiley faces in the chat. Placed a MA order for the customer. Received all 5's on your survey. Thanked the customer for their business Checked back in within 2 minutes. Answered a question about item specs. Offered more than one solution. Received all 5's on your survey. Placed a GM order for the customer. Co browsed with a customer. Asked the customer if they are fully satisfied. You called the store for the customer. Helped a team member in the MOC. Cancelled and reordered for the customer. Received all 5's on your survey. Called the customer by their name. Set a time expectation for the customer. Received all 5's on your survey. Used 3 smiley faces in the chat. Used power- words 3 times in the chat. Checked item in stock date. Customer uses a emoji in the chat. Verified a line item on the order. Checked the delivery window for MA order. Used 2 smiley faces in the chat. Placed a MA order for the customer. Received all 5's on your survey. Thanked the customer for their business Checked back in within 2 minutes. Answered a question about item specs. Offered more than one solution. Received all 5's on your survey. Placed a GM order for the customer. Co browsed with a customer. Asked the customer if they are fully satisfied. You called the store for the customer. Helped a team member in the MOC. Cancelled and reordered for the customer. Received all 5's on your survey. Called the customer by their name.
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
G-Set a time expectation for the customer.
O-Received all
5's on your survey.
O-Used 3
smiley faces in the chat.
O-Used power-words 3 times in the chat.
I-Checked item in stock date.
B-Customer uses a emoji in the chat.
N-Verified a line item on the order.
B-Checked the delivery window for MA order.
I-Used 2 smiley faces in the chat.
G-Placed a
MA order
for the
customer.
B-Received all 5's on your survey.
N-Thanked the customer for their business
I-Checked back in within 2 minutes.
N-Answered
a question
about
item specs.
B-Offered more than one solution.
I-Received
all 5's
on your
survey.
I-Placed a GM order for the customer.
G-Co browsed with a customer.
N-Asked the customer if they are fully satisfied.
B-You called the store for the customer.
G-Helped a team member in the MOC.
G-Cancelled and reordered for the customer.
O-Received
all 5's on your survey.
O-Called the customer by their name.