Scribdstole mycardinformationI don't checkmy bankaccount howcould I knowyou were billingme?My kidtook myphone anddid thisYour sitewasn'tworkingwhen I triedto cancelI thought itwouldcancel byitselfI thought Ihad tilmidnightto cancelI don't readbooks whywould I havesigned up forthisIcancelledthis a yearagoI thoughtthis wasfreeIDEFINITELYcancelledthis a weekagoIaccidentallysigned upI only wanted thefree month (newsub withimmediate billingbecause not freemonth eligible)I neverused this(whenthey did)I was inthehospitalI've neverheard of Scribd(with readinghistory or apast sub)I was out ofthe countryand couldn'tcancelYou never sentme any receipts/ emails so Ididn't know Iwas being billedI NEVERSIGNED UPFOR THIS(account in theirname or family)I amill/disabledhow could youbill a disabledperson?!This isdefinitely notthroughiTunes (whenit is)Yourcancellationpage is toodifficultMy kid signedup with mycredit card andemail withoutmy knowledgeI didn'tknow Iwould bebilledI forgot tocancel (whenthey havemultipleaccounts)This was anunauthorisedchargeScribdstole mycardinformationI don't checkmy bankaccount howcould I knowyou were billingme?My kidtook myphone anddid thisYour sitewasn'tworkingwhen I triedto cancelI thought itwouldcancel byitselfI thought Ihad tilmidnightto cancelI don't readbooks whywould I havesigned up forthisIcancelledthis a yearagoI thoughtthis wasfreeIDEFINITELYcancelledthis a weekagoIaccidentallysigned upI only wanted thefree month (newsub withimmediate billingbecause not freemonth eligible)I neverused this(whenthey did)I was inthehospitalI've neverheard of Scribd(with readinghistory or apast sub)I was out ofthe countryand couldn'tcancelYou never sentme any receipts/ emails so Ididn't know Iwas being billedI NEVERSIGNED UPFOR THIS(account in theirname or family)I amill/disabledhow could youbill a disabledperson?!This isdefinitely notthroughiTunes (whenit is)Yourcancellationpage is toodifficultMy kid signedup with mycredit card andemail withoutmy knowledgeI didn'tknow Iwould bebilledI forgot tocancel (whenthey havemultipleaccounts)This was anunauthorisedcharge

Customer Excuse Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Scribd stole my card information
  2. I don't check my bank account how could I know you were billing me?
  3. My kid took my phone and did this
  4. Your site wasn't working when I tried to cancel
  5. I thought it would cancel by itself
  6. I thought I had til midnight to cancel
  7. I don't read books why would I have signed up for this
  8. I cancelled this a year ago
  9. I thought this was free
  10. I DEFINITELY cancelled this a week ago
  11. I accidentally signed up
  12. I only wanted the free month (new sub with immediate billing because not free month eligible)
  13. I never used this (when they did)
  14. I was in the hospital
  15. I've never heard of Scribd (with reading history or a past sub)
  16. I was out of the country and couldn't cancel
  17. You never sent me any receipts / emails so I didn't know I was being billed
  18. I NEVER SIGNED UP FOR THIS (account in their name or family)
  19. I am ill/disabled how could you bill a disabled person?!
  20. This is definitely not through iTunes (when it is)
  21. Your cancellation page is too difficult
  22. My kid signed up with my credit card and email without my knowledge
  23. I didn't know I would be billed
  24. I forgot to cancel (when they have multiple accounts)
  25. This was an unauthorised charge