I was inthehospitalYour sitewasn'tworkingwhen I triedto cancelIcancelledthis a yearagoThis was anunauthorisedchargeIDEFINITELYcancelledthis a weekagoScribdstole mycardinformationI thought itwouldcancel byitselfI only wanted thefree month (newsub withimmediate billingbecause not freemonth eligible)I was out ofthe countryand couldn'tcancelI don't readbooks whywould I havesigned up forthisYourcancellationpage is toodifficultIaccidentallysigned upMy kidtook myphone anddid thisThis isdefinitely notthroughiTunes (whenit is)My kid signedup with mycredit card andemail withoutmy knowledgeYou never sentme any receipts/ emails so Ididn't know Iwas being billedI NEVERSIGNED UPFOR THIS(account in theirname or family)I thought Ihad tilmidnightto cancelI neverused this(whenthey did)I don't checkmy bankaccount howcould I knowyou were billingme?I didn'tknow Iwould bebilledI amill/disabledhow could youbill a disabledperson?!I thoughtthis wasfreeI've neverheard of Scribd(with readinghistory or apast sub)I forgot tocancel (whenthey havemultipleaccounts)I was inthehospitalYour sitewasn'tworkingwhen I triedto cancelIcancelledthis a yearagoThis was anunauthorisedchargeIDEFINITELYcancelledthis a weekagoScribdstole mycardinformationI thought itwouldcancel byitselfI only wanted thefree month (newsub withimmediate billingbecause not freemonth eligible)I was out ofthe countryand couldn'tcancelI don't readbooks whywould I havesigned up forthisYourcancellationpage is toodifficultIaccidentallysigned upMy kidtook myphone anddid thisThis isdefinitely notthroughiTunes (whenit is)My kid signedup with mycredit card andemail withoutmy knowledgeYou never sentme any receipts/ emails so Ididn't know Iwas being billedI NEVERSIGNED UPFOR THIS(account in theirname or family)I thought Ihad tilmidnightto cancelI neverused this(whenthey did)I don't checkmy bankaccount howcould I knowyou were billingme?I didn'tknow Iwould bebilledI amill/disabledhow could youbill a disabledperson?!I thoughtthis wasfreeI've neverheard of Scribd(with readinghistory or apast sub)I forgot tocancel (whenthey havemultipleaccounts)

Customer Excuse Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I was in the hospital
  2. Your site wasn't working when I tried to cancel
  3. I cancelled this a year ago
  4. This was an unauthorised charge
  5. I DEFINITELY cancelled this a week ago
  6. Scribd stole my card information
  7. I thought it would cancel by itself
  8. I only wanted the free month (new sub with immediate billing because not free month eligible)
  9. I was out of the country and couldn't cancel
  10. I don't read books why would I have signed up for this
  11. Your cancellation page is too difficult
  12. I accidentally signed up
  13. My kid took my phone and did this
  14. This is definitely not through iTunes (when it is)
  15. My kid signed up with my credit card and email without my knowledge
  16. You never sent me any receipts / emails so I didn't know I was being billed
  17. I NEVER SIGNED UP FOR THIS (account in their name or family)
  18. I thought I had til midnight to cancel
  19. I never used this (when they did)
  20. I don't check my bank account how could I know you were billing me?
  21. I didn't know I would be billed
  22. I am ill/disabled how could you bill a disabled person?!
  23. I thought this was free
  24. I've never heard of Scribd (with reading history or a past sub)
  25. I forgot to cancel (when they have multiple accounts)