Icancelledthis a yearagoYour sitewasn'tworkingwhen I triedto cancelYourcancellationpage is toodifficultIDEFINITELYcancelledthis a weekagoI was inthehospitalI forgot tocancel (whenthey havemultipleaccounts)I neverused this(whenthey did)I didn'tknow Iwould bebilledI thoughtthis wasfreeMy kidtook myphone anddid thisIaccidentallysigned upThis was anunauthorisedchargeYou never sentme any receipts/ emails so Ididn't know Iwas being billedMy kid signedup with mycredit card andemail withoutmy knowledgeI amill/disabledhow could youbill a disabledperson?!I thought Ihad tilmidnightto cancelScribdstole mycardinformationI only wanted thefree month (newsub withimmediate billingbecause not freemonth eligible)This isdefinitely notthroughiTunes (whenit is)I don't readbooks whywould I havesigned up forthisI NEVERSIGNED UPFOR THIS(account in theirname or family)I thought itwouldcancel byitselfI've neverheard of Scribd(with readinghistory or apast sub)I was out ofthe countryand couldn'tcancelI don't checkmy bankaccount howcould I knowyou were billingme?Icancelledthis a yearagoYour sitewasn'tworkingwhen I triedto cancelYourcancellationpage is toodifficultIDEFINITELYcancelledthis a weekagoI was inthehospitalI forgot tocancel (whenthey havemultipleaccounts)I neverused this(whenthey did)I didn'tknow Iwould bebilledI thoughtthis wasfreeMy kidtook myphone anddid thisIaccidentallysigned upThis was anunauthorisedchargeYou never sentme any receipts/ emails so Ididn't know Iwas being billedMy kid signedup with mycredit card andemail withoutmy knowledgeI amill/disabledhow could youbill a disabledperson?!I thought Ihad tilmidnightto cancelScribdstole mycardinformationI only wanted thefree month (newsub withimmediate billingbecause not freemonth eligible)This isdefinitely notthroughiTunes (whenit is)I don't readbooks whywould I havesigned up forthisI NEVERSIGNED UPFOR THIS(account in theirname or family)I thought itwouldcancel byitselfI've neverheard of Scribd(with readinghistory or apast sub)I was out ofthe countryand couldn'tcancelI don't checkmy bankaccount howcould I knowyou were billingme?

Customer Excuse Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I cancelled this a year ago
  2. Your site wasn't working when I tried to cancel
  3. Your cancellation page is too difficult
  4. I DEFINITELY cancelled this a week ago
  5. I was in the hospital
  6. I forgot to cancel (when they have multiple accounts)
  7. I never used this (when they did)
  8. I didn't know I would be billed
  9. I thought this was free
  10. My kid took my phone and did this
  11. I accidentally signed up
  12. This was an unauthorised charge
  13. You never sent me any receipts / emails so I didn't know I was being billed
  14. My kid signed up with my credit card and email without my knowledge
  15. I am ill/disabled how could you bill a disabled person?!
  16. I thought I had til midnight to cancel
  17. Scribd stole my card information
  18. I only wanted the free month (new sub with immediate billing because not free month eligible)
  19. This is definitely not through iTunes (when it is)
  20. I don't read books why would I have signed up for this
  21. I NEVER SIGNED UP FOR THIS (account in their name or family)
  22. I thought it would cancel by itself
  23. I've never heard of Scribd (with reading history or a past sub)
  24. I was out of the country and couldn't cancel
  25. I don't check my bank account how could I know you were billing me?