I thought Ihad tilmidnightto cancelI neverused this(whenthey did)Iaccidentallysigned upI thoughtthis wasfreeI've neverheard of Scribd(with readinghistory or apast sub)Scribdstole mycardinformationThis was anunauthorisedchargeI don't readbooks whywould I havesigned up forthisI amill/disabledhow could youbill a disabledperson?!Your sitewasn'tworkingwhen I triedto cancelI was inthehospitalI only wanted thefree month (newsub withimmediate billingbecause not freemonth eligible)I was out ofthe countryand couldn'tcancelIDEFINITELYcancelledthis a weekagoMy kidtook myphone anddid thisI forgot tocancel (whenthey havemultipleaccounts)I NEVERSIGNED UPFOR THIS(account in theirname or family)My kid signedup with mycredit card andemail withoutmy knowledgeI don't checkmy bankaccount howcould I knowyou were billingme?This isdefinitely notthroughiTunes (whenit is)Icancelledthis a yearagoYou never sentme any receipts/ emails so Ididn't know Iwas being billedI didn'tknow Iwould bebilledYourcancellationpage is toodifficultI thought itwouldcancel byitselfI thought Ihad tilmidnightto cancelI neverused this(whenthey did)Iaccidentallysigned upI thoughtthis wasfreeI've neverheard of Scribd(with readinghistory or apast sub)Scribdstole mycardinformationThis was anunauthorisedchargeI don't readbooks whywould I havesigned up forthisI amill/disabledhow could youbill a disabledperson?!Your sitewasn'tworkingwhen I triedto cancelI was inthehospitalI only wanted thefree month (newsub withimmediate billingbecause not freemonth eligible)I was out ofthe countryand couldn'tcancelIDEFINITELYcancelledthis a weekagoMy kidtook myphone anddid thisI forgot tocancel (whenthey havemultipleaccounts)I NEVERSIGNED UPFOR THIS(account in theirname or family)My kid signedup with mycredit card andemail withoutmy knowledgeI don't checkmy bankaccount howcould I knowyou were billingme?This isdefinitely notthroughiTunes (whenit is)Icancelledthis a yearagoYou never sentme any receipts/ emails so Ididn't know Iwas being billedI didn'tknow Iwould bebilledYourcancellationpage is toodifficultI thought itwouldcancel byitself

Customer Excuse Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I thought I had til midnight to cancel
  2. I never used this (when they did)
  3. I accidentally signed up
  4. I thought this was free
  5. I've never heard of Scribd (with reading history or a past sub)
  6. Scribd stole my card information
  7. This was an unauthorised charge
  8. I don't read books why would I have signed up for this
  9. I am ill/disabled how could you bill a disabled person?!
  10. Your site wasn't working when I tried to cancel
  11. I was in the hospital
  12. I only wanted the free month (new sub with immediate billing because not free month eligible)
  13. I was out of the country and couldn't cancel
  14. I DEFINITELY cancelled this a week ago
  15. My kid took my phone and did this
  16. I forgot to cancel (when they have multiple accounts)
  17. I NEVER SIGNED UP FOR THIS (account in their name or family)
  18. My kid signed up with my credit card and email without my knowledge
  19. I don't check my bank account how could I know you were billing me?
  20. This is definitely not through iTunes (when it is)
  21. I cancelled this a year ago
  22. You never sent me any receipts / emails so I didn't know I was being billed
  23. I didn't know I would be billed
  24. Your cancellation page is too difficult
  25. I thought it would cancel by itself