You never sentme any receipts/ emails so Ididn't know Iwas being billedI forgot tocancel (whenthey havemultipleaccounts)I was out ofthe countryand couldn'tcancelI neverused this(whenthey did)IDEFINITELYcancelledthis a weekagoMy kidtook myphone anddid thisI thought itwouldcancel byitselfScribdstole mycardinformationI was inthehospitalThis isdefinitely notthroughiTunes (whenit is)Your sitewasn'tworkingwhen I triedto cancelI NEVERSIGNED UPFOR THIS(account in theirname or family)My kid signedup with mycredit card andemail withoutmy knowledgeI've neverheard of Scribd(with readinghistory or apast sub)I didn'tknow Iwould bebilledI don't readbooks whywould I havesigned up forthisIaccidentallysigned upI don't checkmy bankaccount howcould I knowyou were billingme?This was anunauthorisedchargeI only wanted thefree month (newsub withimmediate billingbecause not freemonth eligible)Icancelledthis a yearagoI amill/disabledhow could youbill a disabledperson?!I thoughtthis wasfreeI thought Ihad tilmidnightto cancelYourcancellationpage is toodifficultYou never sentme any receipts/ emails so Ididn't know Iwas being billedI forgot tocancel (whenthey havemultipleaccounts)I was out ofthe countryand couldn'tcancelI neverused this(whenthey did)IDEFINITELYcancelledthis a weekagoMy kidtook myphone anddid thisI thought itwouldcancel byitselfScribdstole mycardinformationI was inthehospitalThis isdefinitely notthroughiTunes (whenit is)Your sitewasn'tworkingwhen I triedto cancelI NEVERSIGNED UPFOR THIS(account in theirname or family)My kid signedup with mycredit card andemail withoutmy knowledgeI've neverheard of Scribd(with readinghistory or apast sub)I didn'tknow Iwould bebilledI don't readbooks whywould I havesigned up forthisIaccidentallysigned upI don't checkmy bankaccount howcould I knowyou were billingme?This was anunauthorisedchargeI only wanted thefree month (newsub withimmediate billingbecause not freemonth eligible)Icancelledthis a yearagoI amill/disabledhow could youbill a disabledperson?!I thoughtthis wasfreeI thought Ihad tilmidnightto cancelYourcancellationpage is toodifficult

Customer Excuse Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You never sent me any receipts / emails so I didn't know I was being billed
  2. I forgot to cancel (when they have multiple accounts)
  3. I was out of the country and couldn't cancel
  4. I never used this (when they did)
  5. I DEFINITELY cancelled this a week ago
  6. My kid took my phone and did this
  7. I thought it would cancel by itself
  8. Scribd stole my card information
  9. I was in the hospital
  10. This is definitely not through iTunes (when it is)
  11. Your site wasn't working when I tried to cancel
  12. I NEVER SIGNED UP FOR THIS (account in their name or family)
  13. My kid signed up with my credit card and email without my knowledge
  14. I've never heard of Scribd (with reading history or a past sub)
  15. I didn't know I would be billed
  16. I don't read books why would I have signed up for this
  17. I accidentally signed up
  18. I don't check my bank account how could I know you were billing me?
  19. This was an unauthorised charge
  20. I only wanted the free month (new sub with immediate billing because not free month eligible)
  21. I cancelled this a year ago
  22. I am ill/disabled how could you bill a disabled person?!
  23. I thought this was free
  24. I thought I had til midnight to cancel
  25. Your cancellation page is too difficult