Your sitewasn'tworkingwhen I triedto cancelIaccidentallysigned upI forgot tocancel (whenthey havemultipleaccounts)My kid signedup with mycredit card andemail withoutmy knowledgeI don't readbooks whywould I havesigned up forthisIcancelledthis a yearagoI neverused this(whenthey did)I've neverheard of Scribd(with readinghistory or apast sub)This isdefinitely notthroughiTunes (whenit is)I didn'tknow Iwould bebilledI was out ofthe countryand couldn'tcancelYou never sentme any receipts/ emails so Ididn't know Iwas being billedI thought Ihad tilmidnightto cancelI was inthehospitalThis was anunauthorisedchargeScribdstole mycardinformationI thought itwouldcancel byitselfI don't checkmy bankaccount howcould I knowyou were billingme?I thoughtthis wasfreeI NEVERSIGNED UPFOR THIS(account in theirname or family)My kidtook myphone anddid thisI amill/disabledhow could youbill a disabledperson?!Yourcancellationpage is toodifficultIDEFINITELYcancelledthis a weekagoI only wanted thefree month (newsub withimmediate billingbecause not freemonth eligible)Your sitewasn'tworkingwhen I triedto cancelIaccidentallysigned upI forgot tocancel (whenthey havemultipleaccounts)My kid signedup with mycredit card andemail withoutmy knowledgeI don't readbooks whywould I havesigned up forthisIcancelledthis a yearagoI neverused this(whenthey did)I've neverheard of Scribd(with readinghistory or apast sub)This isdefinitely notthroughiTunes (whenit is)I didn'tknow Iwould bebilledI was out ofthe countryand couldn'tcancelYou never sentme any receipts/ emails so Ididn't know Iwas being billedI thought Ihad tilmidnightto cancelI was inthehospitalThis was anunauthorisedchargeScribdstole mycardinformationI thought itwouldcancel byitselfI don't checkmy bankaccount howcould I knowyou were billingme?I thoughtthis wasfreeI NEVERSIGNED UPFOR THIS(account in theirname or family)My kidtook myphone anddid thisI amill/disabledhow could youbill a disabledperson?!Yourcancellationpage is toodifficultIDEFINITELYcancelledthis a weekagoI only wanted thefree month (newsub withimmediate billingbecause not freemonth eligible)

Customer Excuse Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Your site wasn't working when I tried to cancel
  2. I accidentally signed up
  3. I forgot to cancel (when they have multiple accounts)
  4. My kid signed up with my credit card and email without my knowledge
  5. I don't read books why would I have signed up for this
  6. I cancelled this a year ago
  7. I never used this (when they did)
  8. I've never heard of Scribd (with reading history or a past sub)
  9. This is definitely not through iTunes (when it is)
  10. I didn't know I would be billed
  11. I was out of the country and couldn't cancel
  12. You never sent me any receipts / emails so I didn't know I was being billed
  13. I thought I had til midnight to cancel
  14. I was in the hospital
  15. This was an unauthorised charge
  16. Scribd stole my card information
  17. I thought it would cancel by itself
  18. I don't check my bank account how could I know you were billing me?
  19. I thought this was free
  20. I NEVER SIGNED UP FOR THIS (account in their name or family)
  21. My kid took my phone and did this
  22. I am ill/disabled how could you bill a disabled person?!
  23. Your cancellation page is too difficult
  24. I DEFINITELY cancelled this a week ago
  25. I only wanted the free month (new sub with immediate billing because not free month eligible)