My kid signedup with mycredit card andemail withoutmy knowledgeYour sitewasn'tworkingwhen I triedto cancelI amill/disabledhow could youbill a disabledperson?!I don't readbooks whywould I havesigned up forthisI neverused this(whenthey did)My kidtook myphone anddid thisYourcancellationpage is toodifficultThis isdefinitely notthroughiTunes (whenit is)I didn'tknow Iwould bebilledIaccidentallysigned upI thought itwouldcancel byitselfYou never sentme any receipts/ emails so Ididn't know Iwas being billedI don't checkmy bankaccount howcould I knowyou were billingme?IDEFINITELYcancelledthis a weekagoThis was anunauthorisedchargeI NEVERSIGNED UPFOR THIS(account in theirname or family)I thought Ihad tilmidnightto cancelI only wanted thefree month (newsub withimmediate billingbecause not freemonth eligible)Scribdstole mycardinformationI was inthehospitalI thoughtthis wasfreeI was out ofthe countryand couldn'tcancelI forgot tocancel (whenthey havemultipleaccounts)Icancelledthis a yearagoI've neverheard of Scribd(with readinghistory or apast sub)My kid signedup with mycredit card andemail withoutmy knowledgeYour sitewasn'tworkingwhen I triedto cancelI amill/disabledhow could youbill a disabledperson?!I don't readbooks whywould I havesigned up forthisI neverused this(whenthey did)My kidtook myphone anddid thisYourcancellationpage is toodifficultThis isdefinitely notthroughiTunes (whenit is)I didn'tknow Iwould bebilledIaccidentallysigned upI thought itwouldcancel byitselfYou never sentme any receipts/ emails so Ididn't know Iwas being billedI don't checkmy bankaccount howcould I knowyou were billingme?IDEFINITELYcancelledthis a weekagoThis was anunauthorisedchargeI NEVERSIGNED UPFOR THIS(account in theirname or family)I thought Ihad tilmidnightto cancelI only wanted thefree month (newsub withimmediate billingbecause not freemonth eligible)Scribdstole mycardinformationI was inthehospitalI thoughtthis wasfreeI was out ofthe countryand couldn'tcancelI forgot tocancel (whenthey havemultipleaccounts)Icancelledthis a yearagoI've neverheard of Scribd(with readinghistory or apast sub)

Customer Excuse Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. My kid signed up with my credit card and email without my knowledge
  2. Your site wasn't working when I tried to cancel
  3. I am ill/disabled how could you bill a disabled person?!
  4. I don't read books why would I have signed up for this
  5. I never used this (when they did)
  6. My kid took my phone and did this
  7. Your cancellation page is too difficult
  8. This is definitely not through iTunes (when it is)
  9. I didn't know I would be billed
  10. I accidentally signed up
  11. I thought it would cancel by itself
  12. You never sent me any receipts / emails so I didn't know I was being billed
  13. I don't check my bank account how could I know you were billing me?
  14. I DEFINITELY cancelled this a week ago
  15. This was an unauthorised charge
  16. I NEVER SIGNED UP FOR THIS (account in their name or family)
  17. I thought I had til midnight to cancel
  18. I only wanted the free month (new sub with immediate billing because not free month eligible)
  19. Scribd stole my card information
  20. I was in the hospital
  21. I thought this was free
  22. I was out of the country and couldn't cancel
  23. I forgot to cancel (when they have multiple accounts)
  24. I cancelled this a year ago
  25. I've never heard of Scribd (with reading history or a past sub)