You never sentme any receipts/ emails so Ididn't know Iwas being billedI don't checkmy bankaccount howcould I knowyou were billingme?I amill/disabledhow could youbill a disabledperson?!I only wanted thefree month (newsub withimmediate billingbecause not freemonth eligible)Your sitewasn'tworkingwhen I triedto cancelI didn'tknow Iwould bebilledIcancelledthis a yearagoIDEFINITELYcancelledthis a weekagoI thought Ihad tilmidnightto cancelI don't readbooks whywould I havesigned up forthisI NEVERSIGNED UPFOR THIS(account in theirname or family)Scribdstole mycardinformationMy kid signedup with mycredit card andemail withoutmy knowledgeYourcancellationpage is toodifficultI thoughtthis wasfreeI was inthehospitalI thought itwouldcancel byitselfI forgot tocancel (whenthey havemultipleaccounts)I neverused this(whenthey did)This was anunauthorisedchargeI was out ofthe countryand couldn'tcancelMy kidtook myphone anddid thisThis isdefinitely notthroughiTunes (whenit is)Iaccidentallysigned upI've neverheard of Scribd(with readinghistory or apast sub)You never sentme any receipts/ emails so Ididn't know Iwas being billedI don't checkmy bankaccount howcould I knowyou were billingme?I amill/disabledhow could youbill a disabledperson?!I only wanted thefree month (newsub withimmediate billingbecause not freemonth eligible)Your sitewasn'tworkingwhen I triedto cancelI didn'tknow Iwould bebilledIcancelledthis a yearagoIDEFINITELYcancelledthis a weekagoI thought Ihad tilmidnightto cancelI don't readbooks whywould I havesigned up forthisI NEVERSIGNED UPFOR THIS(account in theirname or family)Scribdstole mycardinformationMy kid signedup with mycredit card andemail withoutmy knowledgeYourcancellationpage is toodifficultI thoughtthis wasfreeI was inthehospitalI thought itwouldcancel byitselfI forgot tocancel (whenthey havemultipleaccounts)I neverused this(whenthey did)This was anunauthorisedchargeI was out ofthe countryand couldn'tcancelMy kidtook myphone anddid thisThis isdefinitely notthroughiTunes (whenit is)Iaccidentallysigned upI've neverheard of Scribd(with readinghistory or apast sub)

Customer Excuse Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You never sent me any receipts / emails so I didn't know I was being billed
  2. I don't check my bank account how could I know you were billing me?
  3. I am ill/disabled how could you bill a disabled person?!
  4. I only wanted the free month (new sub with immediate billing because not free month eligible)
  5. Your site wasn't working when I tried to cancel
  6. I didn't know I would be billed
  7. I cancelled this a year ago
  8. I DEFINITELY cancelled this a week ago
  9. I thought I had til midnight to cancel
  10. I don't read books why would I have signed up for this
  11. I NEVER SIGNED UP FOR THIS (account in their name or family)
  12. Scribd stole my card information
  13. My kid signed up with my credit card and email without my knowledge
  14. Your cancellation page is too difficult
  15. I thought this was free
  16. I was in the hospital
  17. I thought it would cancel by itself
  18. I forgot to cancel (when they have multiple accounts)
  19. I never used this (when they did)
  20. This was an unauthorised charge
  21. I was out of the country and couldn't cancel
  22. My kid took my phone and did this
  23. This is definitely not through iTunes (when it is)
  24. I accidentally signed up
  25. I've never heard of Scribd (with reading history or a past sub)