I only wanted thefree month (newsub withimmediate billingbecause not freemonth eligible)This isdefinitely notthroughiTunes (whenit is)Your sitewasn'tworkingwhen I triedto cancelI NEVERSIGNED UPFOR THIS(account in theirname or family)This was anunauthorisedchargeI was out ofthe countryand couldn'tcancelMy kidtook myphone anddid thisI thought itwouldcancel byitselfIcancelledthis a yearagoI thoughtthis wasfreeYourcancellationpage is toodifficultI was inthehospitalMy kid signedup with mycredit card andemail withoutmy knowledgeI didn'tknow Iwould bebilledI don't readbooks whywould I havesigned up forthisI neverused this(whenthey did)I forgot tocancel (whenthey havemultipleaccounts)I amill/disabledhow could youbill a disabledperson?!Scribdstole mycardinformationIaccidentallysigned upI don't checkmy bankaccount howcould I knowyou were billingme?I thought Ihad tilmidnightto cancelI've neverheard of Scribd(with readinghistory or apast sub)IDEFINITELYcancelledthis a weekagoYou never sentme any receipts/ emails so Ididn't know Iwas being billedI only wanted thefree month (newsub withimmediate billingbecause not freemonth eligible)This isdefinitely notthroughiTunes (whenit is)Your sitewasn'tworkingwhen I triedto cancelI NEVERSIGNED UPFOR THIS(account in theirname or family)This was anunauthorisedchargeI was out ofthe countryand couldn'tcancelMy kidtook myphone anddid thisI thought itwouldcancel byitselfIcancelledthis a yearagoI thoughtthis wasfreeYourcancellationpage is toodifficultI was inthehospitalMy kid signedup with mycredit card andemail withoutmy knowledgeI didn'tknow Iwould bebilledI don't readbooks whywould I havesigned up forthisI neverused this(whenthey did)I forgot tocancel (whenthey havemultipleaccounts)I amill/disabledhow could youbill a disabledperson?!Scribdstole mycardinformationIaccidentallysigned upI don't checkmy bankaccount howcould I knowyou were billingme?I thought Ihad tilmidnightto cancelI've neverheard of Scribd(with readinghistory or apast sub)IDEFINITELYcancelledthis a weekagoYou never sentme any receipts/ emails so Ididn't know Iwas being billed

Customer Excuse Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I only wanted the free month (new sub with immediate billing because not free month eligible)
  2. This is definitely not through iTunes (when it is)
  3. Your site wasn't working when I tried to cancel
  4. I NEVER SIGNED UP FOR THIS (account in their name or family)
  5. This was an unauthorised charge
  6. I was out of the country and couldn't cancel
  7. My kid took my phone and did this
  8. I thought it would cancel by itself
  9. I cancelled this a year ago
  10. I thought this was free
  11. Your cancellation page is too difficult
  12. I was in the hospital
  13. My kid signed up with my credit card and email without my knowledge
  14. I didn't know I would be billed
  15. I don't read books why would I have signed up for this
  16. I never used this (when they did)
  17. I forgot to cancel (when they have multiple accounts)
  18. I am ill/disabled how could you bill a disabled person?!
  19. Scribd stole my card information
  20. I accidentally signed up
  21. I don't check my bank account how could I know you were billing me?
  22. I thought I had til midnight to cancel
  23. I've never heard of Scribd (with reading history or a past sub)
  24. I DEFINITELY cancelled this a week ago
  25. You never sent me any receipts / emails so I didn't know I was being billed