(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
CSR used May I
CSR:____
Provided a clear answer
phrase
CSR:___
A fellow CSR helped me on a call
CSR:____
Fellow CSR helped me on a call
CSR:____
Spelled out full address
CSR:____
I arrived on time for my shift
Confirmed telephone number
CSR:____
Noticed CSR Wowing their caller
Figured out a problem on my own
Personalize the call
CSR:____
Used a proper and friendly tone
CSR:___
I wow'd my caller!
Account info:______
I helped a fellow CSR with a call
CSR:____
Used thank you
CSR:____
CSR said I WILL not I CAN
CSR:____
Asked for the callers last name
CSR:____
CSR spoke at appropriate pace
CSR said thank you
CSR:___
CSR advised what would be done with call
CSR:___
I checked my work voicemail account
I logged
into time clock for my shift
Learned something new at work
Did not seem confused or unsure when speaking
CSR___
