I arrived on time for my shift CSR advised what would be done with call CSR:___ Asked for the callers last name CSR:____ Looked up information about a call I wow'd my caller! Account info:______ I logged into time clock for my shift Did not seem confused or unsure when speaking CSR___ Spelled out full address CSR:____ CSR spoke at appropriate pace Learned something new at work CSR said thank you CSR:___ CSR used May I CSR:____ Confirmed telephone number CSR:____ I checked my work voicemail account Personalize the call CSR:____ Used a proper and friendly tone CSR:___ CSR said I WILL not I CAN CSR:____ CSR Used Please CSR:___ Helped the supervisor with an issue No slang was used in call CSR:____ Figured out a problem on my own Used thank you CSR:____ Provided a clear answer phrase CSR:___ I helped a fellow CSR with a call CSR:____ A fellow CSR helped me on a call CSR:____ Fellow CSR helped me on a call CSR:____ Noticed CSR Wowing their caller I logged into time clock I arrived on time for my shift CSR advised what would be done with call CSR:___ Asked for the callers last name CSR:____ Looked up information about a call I wow'd my caller! Account info:______ I logged into time clock for my shift Did not seem confused or unsure when speaking CSR___ Spelled out full address CSR:____ CSR spoke at appropriate pace Learned something new at work CSR said thank you CSR:___ CSR used May I CSR:____ Confirmed telephone number CSR:____ I checked my work voicemail account Personalize the call CSR:____ Used a proper and friendly tone CSR:___ CSR said I WILL not I CAN CSR:____ CSR Used Please CSR:___ Helped the supervisor with an issue No slang was used in call CSR:____ Figured out a problem on my own Used thank you CSR:____ Provided a clear answer phrase CSR:___ I helped a fellow CSR with a call CSR:____ A fellow CSR helped me on a call CSR:____ Fellow CSR helped me on a call CSR:____ Noticed CSR Wowing their caller I logged into time clock
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
I arrived on time for my shift
CSR advised what would be done with call
CSR:___
Asked for the callers last name
CSR:____
Looked up information about a call
I wow'd my caller!
Account info:______
I logged
into time clock for my shift
Did not seem confused or unsure when speaking
CSR___
Spelled out full address
CSR:____
CSR spoke at appropriate pace
Learned something new at work
CSR said thank you
CSR:___
CSR used May I
CSR:____
Confirmed telephone number
CSR:____
I checked my work voicemail account
Personalize the call
CSR:____
Used a proper and friendly tone
CSR:___
CSR said I WILL not I CAN
CSR:____
CSR Used Please
CSR:___
Helped the supervisor with an issue
No slang was used in call
CSR:____
Figured out a problem on my own
Used thank you
CSR:____
Provided a clear answer
phrase
CSR:___
I helped a fellow CSR with a call
CSR:____
A fellow CSR helped me on a call
CSR:____
Fellow CSR helped me on a call
CSR:____
Noticed CSR Wowing their caller
I logged into time clock