I helped afellow CSRwith a callCSR:____Provided aclear answerphraseCSR:___Learnedsomethingnew atworkUsed aproper andfriendly toneCSR:___CSRUsedPleaseCSR:___I wow'd mycaller!Accountinfo:______Fellow CSRhelped meon a callCSR:____CSR saidI WILL notI CANCSR:____Helped thesupervisorwith anissueLooked upinformationabout acallI checkedmy workvoicemailaccountSpelledout fulladdressCSR:____CSR advisedwhat would bedone with callCSR:___Asked forthe callerslast nameCSR:____Personalizethe callCSR:____No slangwas usedin callCSR:____I arrivedon timefor myshiftConfirmedtelephonenumberCSR:____CSR usedMay ICSR:____Did not seemconfused orunsure whenspeakingCSR___I loggedinto timeclock formy shiftFiguredout aproblemon my ownUsedthank youCSR:____CSR saidthank you CSR:___NoticedCSRWowingtheir callerA fellowCSR helpedme on a callCSR:____CSR spokeatappropriatepaceI loggedinto timeclockI helped afellow CSRwith a callCSR:____Provided aclear answerphraseCSR:___Learnedsomethingnew atworkUsed aproper andfriendly toneCSR:___CSRUsedPleaseCSR:___I wow'd mycaller!Accountinfo:______Fellow CSRhelped meon a callCSR:____CSR saidI WILL notI CANCSR:____Helped thesupervisorwith anissueLooked upinformationabout acallI checkedmy workvoicemailaccountSpelledout fulladdressCSR:____CSR advisedwhat would bedone with callCSR:___Asked forthe callerslast nameCSR:____Personalizethe callCSR:____No slangwas usedin callCSR:____I arrivedon timefor myshiftConfirmedtelephonenumberCSR:____CSR usedMay ICSR:____Did not seemconfused orunsure whenspeakingCSR___I loggedinto timeclock formy shiftFiguredout aproblemon my ownUsedthank youCSR:____CSR saidthank you CSR:___NoticedCSRWowingtheir callerA fellowCSR helpedme on a callCSR:____CSR spokeatappropriatepaceI loggedinto timeclock

AnswerPlus Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I helped a fellow CSR with a call CSR:____
  2. Provided a clear answer phrase CSR:___
  3. Learned something new at work
  4. Used a proper and friendly tone CSR:___
  5. CSR Used Please CSR:___
  6. I wow'd my caller! Account info:______
  7. Fellow CSR helped me on a call CSR:____
  8. CSR said I WILL not I CAN CSR:____
  9. Helped the supervisor with an issue
  10. Looked up information about a call
  11. I checked my work voicemail account
  12. Spelled out full address CSR:____
  13. CSR advised what would be done with call CSR:___
  14. Asked for the callers last name CSR:____
  15. Personalize the call CSR:____
  16. No slang was used in call CSR:____
  17. I arrived on time for my shift
  18. Confirmed telephone number CSR:____
  19. CSR used May I CSR:____
  20. Did not seem confused or unsure when speaking CSR___
  21. I logged into time clock for my shift
  22. Figured out a problem on my own
  23. Used thank you CSR:____
  24. CSR said thank you CSR:___
  25. Noticed CSR Wowing their caller
  26. A fellow CSR helped me on a call CSR:____
  27. CSR spoke at appropriate pace
  28. I logged into time clock