I checkedmy workvoicemailaccountNoticedCSRWowingtheir callerLearnedsomethingnew atworkPersonalizethe callCSR:____I loggedinto timeclock formy shiftA fellowCSR helpedme on a callCSR:____ConfirmedtelephonenumberCSR:____I helped afellow CSRwith a callCSR:____No slangwas usedin callCSR:____CSRUsedPleaseCSR:___Did not seemconfused orunsure whenspeakingCSR___Asked forthe callerslast nameCSR:____I arrivedon timefor myshiftI loggedinto timeclockCSR usedMay ICSR:____Spelledout fulladdressCSR:____Provided aclear answerphraseCSR:___CSR saidthank you CSR:___Used aproper andfriendly toneCSR:___I wow'd mycaller!Accountinfo:______Fellow CSRhelped meon a callCSR:____Looked upinformationabout acallHelped thesupervisorwith anissueCSR advisedwhat would bedone with callCSR:___Usedthank youCSR:____Figuredout aproblemon my ownCSR spokeatappropriatepaceCSR saidI WILL notI CANCSR:____I checkedmy workvoicemailaccountNoticedCSRWowingtheir callerLearnedsomethingnew atworkPersonalizethe callCSR:____I loggedinto timeclock formy shiftA fellowCSR helpedme on a callCSR:____ConfirmedtelephonenumberCSR:____I helped afellow CSRwith a callCSR:____No slangwas usedin callCSR:____CSRUsedPleaseCSR:___Did not seemconfused orunsure whenspeakingCSR___Asked forthe callerslast nameCSR:____I arrivedon timefor myshiftI loggedinto timeclockCSR usedMay ICSR:____Spelledout fulladdressCSR:____Provided aclear answerphraseCSR:___CSR saidthank you CSR:___Used aproper andfriendly toneCSR:___I wow'd mycaller!Accountinfo:______Fellow CSRhelped meon a callCSR:____Looked upinformationabout acallHelped thesupervisorwith anissueCSR advisedwhat would bedone with callCSR:___Usedthank youCSR:____Figuredout aproblemon my ownCSR spokeatappropriatepaceCSR saidI WILL notI CANCSR:____

AnswerPlus Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I checked my work voicemail account
  2. Noticed CSR Wowing their caller
  3. Learned something new at work
  4. Personalize the call CSR:____
  5. I logged into time clock for my shift
  6. A fellow CSR helped me on a call CSR:____
  7. Confirmed telephone number CSR:____
  8. I helped a fellow CSR with a call CSR:____
  9. No slang was used in call CSR:____
  10. CSR Used Please CSR:___
  11. Did not seem confused or unsure when speaking CSR___
  12. Asked for the callers last name CSR:____
  13. I arrived on time for my shift
  14. I logged into time clock
  15. CSR used May I CSR:____
  16. Spelled out full address CSR:____
  17. Provided a clear answer phrase CSR:___
  18. CSR said thank you CSR:___
  19. Used a proper and friendly tone CSR:___
  20. I wow'd my caller! Account info:______
  21. Fellow CSR helped me on a call CSR:____
  22. Looked up information about a call
  23. Helped the supervisor with an issue
  24. CSR advised what would be done with call CSR:___
  25. Used thank you CSR:____
  26. Figured out a problem on my own
  27. CSR spoke at appropriate pace
  28. CSR said I WILL not I CAN CSR:____