CSR spokeatappropriatepaceCSRUsedPleaseCSR:___ConfirmedtelephonenumberCSR:____Provided aclear answerphraseCSR:___I helped afellow CSRwith a callCSR:____Personalizethe callCSR:____Did not seemconfused orunsure whenspeakingCSR___Spelledout fulladdressCSR:____I checkedmy workvoicemailaccountCSR advisedwhat would bedone with callCSR:___Asked forthe callerslast nameCSR:____I loggedinto timeclock formy shiftCSR saidI WILL notI CANCSR:____NoticedCSRWowingtheir callerNo slangwas usedin callCSR:____I wow'd mycaller!Accountinfo:______Learnedsomethingnew atworkCSR saidthank you CSR:___Usedthank youCSR:____Helped thesupervisorwith anissueLooked upinformationabout acallFiguredout aproblemon my ownCSR usedMay ICSR:____I loggedinto timeclockI arrivedon timefor myshiftFellow CSRhelped meon a callCSR:____Used aproper andfriendly toneCSR:___A fellowCSR helpedme on a callCSR:____CSR spokeatappropriatepaceCSRUsedPleaseCSR:___ConfirmedtelephonenumberCSR:____Provided aclear answerphraseCSR:___I helped afellow CSRwith a callCSR:____Personalizethe callCSR:____Did not seemconfused orunsure whenspeakingCSR___Spelledout fulladdressCSR:____I checkedmy workvoicemailaccountCSR advisedwhat would bedone with callCSR:___Asked forthe callerslast nameCSR:____I loggedinto timeclock formy shiftCSR saidI WILL notI CANCSR:____NoticedCSRWowingtheir callerNo slangwas usedin callCSR:____I wow'd mycaller!Accountinfo:______Learnedsomethingnew atworkCSR saidthank you CSR:___Usedthank youCSR:____Helped thesupervisorwith anissueLooked upinformationabout acallFiguredout aproblemon my ownCSR usedMay ICSR:____I loggedinto timeclockI arrivedon timefor myshiftFellow CSRhelped meon a callCSR:____Used aproper andfriendly toneCSR:___A fellowCSR helpedme on a callCSR:____

AnswerPlus Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. CSR spoke at appropriate pace
  2. CSR Used Please CSR:___
  3. Confirmed telephone number CSR:____
  4. Provided a clear answer phrase CSR:___
  5. I helped a fellow CSR with a call CSR:____
  6. Personalize the call CSR:____
  7. Did not seem confused or unsure when speaking CSR___
  8. Spelled out full address CSR:____
  9. I checked my work voicemail account
  10. CSR advised what would be done with call CSR:___
  11. Asked for the callers last name CSR:____
  12. I logged into time clock for my shift
  13. CSR said I WILL not I CAN CSR:____
  14. Noticed CSR Wowing their caller
  15. No slang was used in call CSR:____
  16. I wow'd my caller! Account info:______
  17. Learned something new at work
  18. CSR said thank you CSR:___
  19. Used thank you CSR:____
  20. Helped the supervisor with an issue
  21. Looked up information about a call
  22. Figured out a problem on my own
  23. CSR used May I CSR:____
  24. I logged into time clock
  25. I arrived on time for my shift
  26. Fellow CSR helped me on a call CSR:____
  27. Used a proper and friendly tone CSR:___
  28. A fellow CSR helped me on a call CSR:____