CSR spokeatappropriatepaceI checkedmy workvoicemailaccountUsedthank youCSR:____Figuredout aproblemon my ownFellow CSRhelped meon a callCSR:____I helped afellow CSRwith a callCSR:____CSR advisedwhat would bedone with callCSR:___Helped thesupervisorwith anissueA fellowCSR helpedme on a callCSR:____CSR saidI WILL notI CANCSR:____Looked upinformationabout acallI loggedinto timeclock formy shiftI wow'd mycaller!Accountinfo:______Spelledout fulladdressCSR:____Did not seemconfused orunsure whenspeakingCSR___I arrivedon timefor myshiftUsed aproper andfriendly toneCSR:___Learnedsomethingnew atworkNo slangwas usedin callCSR:____CSR usedMay ICSR:____Provided aclear answerphraseCSR:___NoticedCSRWowingtheir callerConfirmedtelephonenumberCSR:____Personalizethe callCSR:____CSR saidthank you CSR:___CSRUsedPleaseCSR:___Asked forthe callerslast nameCSR:____I loggedinto timeclockCSR spokeatappropriatepaceI checkedmy workvoicemailaccountUsedthank youCSR:____Figuredout aproblemon my ownFellow CSRhelped meon a callCSR:____I helped afellow CSRwith a callCSR:____CSR advisedwhat would bedone with callCSR:___Helped thesupervisorwith anissueA fellowCSR helpedme on a callCSR:____CSR saidI WILL notI CANCSR:____Looked upinformationabout acallI loggedinto timeclock formy shiftI wow'd mycaller!Accountinfo:______Spelledout fulladdressCSR:____Did not seemconfused orunsure whenspeakingCSR___I arrivedon timefor myshiftUsed aproper andfriendly toneCSR:___Learnedsomethingnew atworkNo slangwas usedin callCSR:____CSR usedMay ICSR:____Provided aclear answerphraseCSR:___NoticedCSRWowingtheir callerConfirmedtelephonenumberCSR:____Personalizethe callCSR:____CSR saidthank you CSR:___CSRUsedPleaseCSR:___Asked forthe callerslast nameCSR:____I loggedinto timeclock

AnswerPlus Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. CSR spoke at appropriate pace
  2. I checked my work voicemail account
  3. Used thank you CSR:____
  4. Figured out a problem on my own
  5. Fellow CSR helped me on a call CSR:____
  6. I helped a fellow CSR with a call CSR:____
  7. CSR advised what would be done with call CSR:___
  8. Helped the supervisor with an issue
  9. A fellow CSR helped me on a call CSR:____
  10. CSR said I WILL not I CAN CSR:____
  11. Looked up information about a call
  12. I logged into time clock for my shift
  13. I wow'd my caller! Account info:______
  14. Spelled out full address CSR:____
  15. Did not seem confused or unsure when speaking CSR___
  16. I arrived on time for my shift
  17. Used a proper and friendly tone CSR:___
  18. Learned something new at work
  19. No slang was used in call CSR:____
  20. CSR used May I CSR:____
  21. Provided a clear answer phrase CSR:___
  22. Noticed CSR Wowing their caller
  23. Confirmed telephone number CSR:____
  24. Personalize the call CSR:____
  25. CSR said thank you CSR:___
  26. CSR Used Please CSR:___
  27. Asked for the callers last name CSR:____
  28. I logged into time clock