Use yourexpectationsjob aid for aFNOLWhat's Erin'sfavorite animal(hint: whatseason are wein)?Set up a totalloss foreither Copartor IAAVerify andupdate lienholderinformationWentabove andbeyond fora customerRecognizesomeoneon theteam!Update yourdevelopmentplanShare abestpractice athuddleOvercome afield taskobjection fora drivablevehicleEducateabouteService fora PropertyFNOLMeet yourADH goal bymonitoringyour timeeffectivelyEducateabout GRNand set thetask!Usedthe helpgroup!Sign upfor someOT!Customerthanked youfor your helpduring callReview allrentalguidelinesand arrangeres.EducateabouteService foran AutoFNOLDiscussand set upexpressSet adrive infor MASuccessfullyfile anintegrationclaim ortransferAsk aquestionat huddleFiled a towreimbursementclaimSend textoption tocustomerfor ExpressSet upfourtasks!Use yourexpectationsjob aid for aFNOLWhat's Erin'sfavorite animal(hint: whatseason are wein)?Set up a totalloss foreither Copartor IAAVerify andupdate lienholderinformationWentabove andbeyond fora customerRecognizesomeoneon theteam!Update yourdevelopmentplanShare abestpractice athuddleOvercome afield taskobjection fora drivablevehicleEducateabouteService fora PropertyFNOLMeet yourADH goal bymonitoringyour timeeffectivelyEducateabout GRNand set thetask!Usedthe helpgroup!Sign upfor someOT!Customerthanked youfor your helpduring callReview allrentalguidelinesand arrangeres.EducateabouteService foran AutoFNOLDiscussand set upexpressSet adrive infor MASuccessfullyfile anintegrationclaim ortransferAsk aquestionat huddleFiled a towreimbursementclaimSend textoption tocustomerfor ExpressSet upfourtasks!

Do Great Work - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use your expectations job aid for a FNOL
  2. What's Erin's favorite animal (hint: what season are we in)?
  3. Set up a total loss for either Copart or IAA
  4. Verify and update lien holder information
  5. Went above and beyond for a customer
  6. Recognize someone on the team!
  7. Update your development plan
  8. Share a best practice at huddle
  9. Overcome a field task objection for a drivable vehicle
  10. Educate about eService for a Property FNOL
  11. Meet your ADH goal by monitoring your time effectively
  12. Educate about GRN and set the task!
  13. Used the help group!
  14. Sign up for some OT!
  15. Customer thanked you for your help during call
  16. Review all rental guidelines and arrange res.
  17. Educate about eService for an Auto FNOL
  18. Discuss and set up express
  19. Set a drive in for MA
  20. Successfully file an integration claim or transfer
  21. Ask a question at huddle
  22. Filed a tow reimbursement claim
  23. Send text option to customer for Express
  24. Set up four tasks!