Set timeexpectationwithcustomer.Used 2powerwords.Checkedthe deliverywindow forMA order.Used 2smiley facesthroughoutinteraction.Offeredmore than1 solution.Askedcustomer ifthey are fullysatisfied.Checkedback inwithin 2minutes.Asked ifthere wasadditionalhelp needed.Cancelledand reordered forthecustomer.Receivedall 5's onthesurvey.Receivedall 5's onthesurvey.Answereda questionabout itemspecs.Thanked thecustomer fortheirbusiness.Addressedthecustomer bytheir name.Found analternateitem.Customerthanksyou.Found analternateitem.Customeruses anemoji.Cancelledan orderfor thecustomer.Gave 5 starassistanceto a resellcustomer.Called thestore for acustomer.Helped ateammember inthe MOC.Verified thename, billingand an itemon order.Offered thecustomer 2or moreoptions.Set timeexpectationwithcustomer.Used 2powerwords.Checkedthe deliverywindow forMA order.Used 2smiley facesthroughoutinteraction.Offeredmore than1 solution.Askedcustomer ifthey are fullysatisfied.Checkedback inwithin 2minutes.Asked ifthere wasadditionalhelp needed.Cancelledand reordered forthecustomer.Receivedall 5's onthesurvey.Receivedall 5's onthesurvey.Answereda questionabout itemspecs.Thanked thecustomer fortheirbusiness.Addressedthecustomer bytheir name.Found analternateitem.Customerthanksyou.Found analternateitem.Customeruses anemoji.Cancelledan orderfor thecustomer.Gave 5 starassistanceto a resellcustomer.Called thestore for acustomer.Helped ateammember inthe MOC.Verified thename, billingand an itemon order.Offered thecustomer 2or moreoptions.

Home Depot - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Set time expectation with customer.
  2. Used 2 power words.
  3. Checked the delivery window for MA order.
  4. Used 2 smiley faces throughout interaction.
  5. Offered more than 1 solution.
  6. Asked customer if they are fully satisfied.
  7. Checked back in within 2 minutes.
  8. Asked if there was additional help needed.
  9. Cancelled and re ordered for the customer.
  10. Received all 5's on the survey.
  11. Received all 5's on the survey.
  12. Answered a question about item specs.
  13. Thanked the customer for their business.
  14. Addressed the customer by their name.
  15. Found an alternate item.
  16. Customer thanks you.
  17. Found an alternate item.
  18. Customer uses an emoji.
  19. Cancelled an order for the customer.
  20. Gave 5 star assistance to a resell customer.
  21. Called the store for a customer.
  22. Helped a team member in the MOC.
  23. Verified the name, billing and an item on order.
  24. Offered the customer 2 or more options.