Answereda questionabout itemspecs.Asked ifthere wasadditionalhelp needed.Used 2powerwords.Offeredmore than1 solution.Checkedback inwithin 2minutes.Found analternateitem.Found analternateitem.Set timeexpectationwithcustomer.Checkedthe deliverywindow forMA order.Receivedall 5's onthesurvey.Verified thename, billingand an itemon order.Cancelledan orderfor thecustomer.Offered thecustomer 2or moreoptions.Askedcustomer ifthey are fullysatisfied.Thanked thecustomer fortheirbusiness.Used 2smiley facesthroughoutinteraction.Cancelledand reordered forthecustomer.Called thestore for acustomer.Helped ateammember inthe MOC.Addressedthecustomer bytheir name.Receivedall 5's onthesurvey.Customeruses anemoji.Gave 5 starassistanceto a resellcustomer.Customerthanksyou.Answereda questionabout itemspecs.Asked ifthere wasadditionalhelp needed.Used 2powerwords.Offeredmore than1 solution.Checkedback inwithin 2minutes.Found analternateitem.Found analternateitem.Set timeexpectationwithcustomer.Checkedthe deliverywindow forMA order.Receivedall 5's onthesurvey.Verified thename, billingand an itemon order.Cancelledan orderfor thecustomer.Offered thecustomer 2or moreoptions.Askedcustomer ifthey are fullysatisfied.Thanked thecustomer fortheirbusiness.Used 2smiley facesthroughoutinteraction.Cancelledand reordered forthecustomer.Called thestore for acustomer.Helped ateammember inthe MOC.Addressedthecustomer bytheir name.Receivedall 5's onthesurvey.Customeruses anemoji.Gave 5 starassistanceto a resellcustomer.Customerthanksyou.

Home Depot - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Answered a question about item specs.
  2. Asked if there was additional help needed.
  3. Used 2 power words.
  4. Offered more than 1 solution.
  5. Checked back in within 2 minutes.
  6. Found an alternate item.
  7. Found an alternate item.
  8. Set time expectation with customer.
  9. Checked the delivery window for MA order.
  10. Received all 5's on the survey.
  11. Verified the name, billing and an item on order.
  12. Cancelled an order for the customer.
  13. Offered the customer 2 or more options.
  14. Asked customer if they are fully satisfied.
  15. Thanked the customer for their business.
  16. Used 2 smiley faces throughout interaction.
  17. Cancelled and re ordered for the customer.
  18. Called the store for a customer.
  19. Helped a team member in the MOC.
  20. Addressed the customer by their name.
  21. Received all 5's on the survey.
  22. Customer uses an emoji.
  23. Gave 5 star assistance to a resell customer.
  24. Customer thanks you.