Gave 5 starassistanceto a resellcustomer.Cancelledan orderfor thecustomer.Checkedthe deliverywindow forMA order.Customeruses anemoji.Addressedthecustomer bytheir name.Offered thecustomer 2or moreoptions.Found analternateitem.Offeredmore than1 solution.Set timeexpectationwithcustomer.Used 2powerwords.Cancelledand reordered forthecustomer.Verified thename, billingand an itemon order.Askedcustomer ifthey are fullysatisfied.Thanked thecustomer fortheirbusiness.Asked ifthere wasadditionalhelp needed.Receivedall 5's onthesurvey.Customerthanksyou.Receivedall 5's onthesurvey.Answereda questionabout itemspecs.Used 2smiley facesthroughoutinteraction.Helped ateammember inthe MOC.Found analternateitem.Checkedback inwithin 2minutes.Called thestore for acustomer.Gave 5 starassistanceto a resellcustomer.Cancelledan orderfor thecustomer.Checkedthe deliverywindow forMA order.Customeruses anemoji.Addressedthecustomer bytheir name.Offered thecustomer 2or moreoptions.Found analternateitem.Offeredmore than1 solution.Set timeexpectationwithcustomer.Used 2powerwords.Cancelledand reordered forthecustomer.Verified thename, billingand an itemon order.Askedcustomer ifthey are fullysatisfied.Thanked thecustomer fortheirbusiness.Asked ifthere wasadditionalhelp needed.Receivedall 5's onthesurvey.Customerthanksyou.Receivedall 5's onthesurvey.Answereda questionabout itemspecs.Used 2smiley facesthroughoutinteraction.Helped ateammember inthe MOC.Found analternateitem.Checkedback inwithin 2minutes.Called thestore for acustomer.

Home Depot - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Gave 5 star assistance to a resell customer.
  2. Cancelled an order for the customer.
  3. Checked the delivery window for MA order.
  4. Customer uses an emoji.
  5. Addressed the customer by their name.
  6. Offered the customer 2 or more options.
  7. Found an alternate item.
  8. Offered more than 1 solution.
  9. Set time expectation with customer.
  10. Used 2 power words.
  11. Cancelled and re ordered for the customer.
  12. Verified the name, billing and an item on order.
  13. Asked customer if they are fully satisfied.
  14. Thanked the customer for their business.
  15. Asked if there was additional help needed.
  16. Received all 5's on the survey.
  17. Customer thanks you.
  18. Received all 5's on the survey.
  19. Answered a question about item specs.
  20. Used 2 smiley faces throughout interaction.
  21. Helped a team member in the MOC.
  22. Found an alternate item.
  23. Checked back in within 2 minutes.
  24. Called the store for a customer.