Addressedthecustomer bytheir name.Askedcustomer ifthey are fullysatisfied.Answereda questionabout itemspecs.Receivedall 5's onthesurvey.Asked ifthere wasadditionalhelp needed.Thanked thecustomer fortheirbusiness.Customerthanksyou.Gave 5 starassistanceto a resellcustomer.Found analternateitem.Set timeexpectationwithcustomer.Called thestore for acustomer.Receivedall 5's onthesurvey.Offered thecustomer 2or moreoptions.Used 2powerwords.Found analternateitem.Customeruses anemoji.Offeredmore than1 solution.Cancelledan orderfor thecustomer.Checkedback inwithin 2minutes.Verified thename, billingand an itemon order.Checkedthe deliverywindow forMA order.Helped ateammember inthe MOC.Cancelledand reordered forthecustomer.Used 2smiley facesthroughoutinteraction.Addressedthecustomer bytheir name.Askedcustomer ifthey are fullysatisfied.Answereda questionabout itemspecs.Receivedall 5's onthesurvey.Asked ifthere wasadditionalhelp needed.Thanked thecustomer fortheirbusiness.Customerthanksyou.Gave 5 starassistanceto a resellcustomer.Found analternateitem.Set timeexpectationwithcustomer.Called thestore for acustomer.Receivedall 5's onthesurvey.Offered thecustomer 2or moreoptions.Used 2powerwords.Found analternateitem.Customeruses anemoji.Offeredmore than1 solution.Cancelledan orderfor thecustomer.Checkedback inwithin 2minutes.Verified thename, billingand an itemon order.Checkedthe deliverywindow forMA order.Helped ateammember inthe MOC.Cancelledand reordered forthecustomer.Used 2smiley facesthroughoutinteraction.

Home Depot - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Addressed the customer by their name.
  2. Asked customer if they are fully satisfied.
  3. Answered a question about item specs.
  4. Received all 5's on the survey.
  5. Asked if there was additional help needed.
  6. Thanked the customer for their business.
  7. Customer thanks you.
  8. Gave 5 star assistance to a resell customer.
  9. Found an alternate item.
  10. Set time expectation with customer.
  11. Called the store for a customer.
  12. Received all 5's on the survey.
  13. Offered the customer 2 or more options.
  14. Used 2 power words.
  15. Found an alternate item.
  16. Customer uses an emoji.
  17. Offered more than 1 solution.
  18. Cancelled an order for the customer.
  19. Checked back in within 2 minutes.
  20. Verified the name, billing and an item on order.
  21. Checked the delivery window for MA order.
  22. Helped a team member in the MOC.
  23. Cancelled and re ordered for the customer.
  24. Used 2 smiley faces throughout interaction.