Found analternateitem.Offered thecustomer 2or moreoptions.Helped ateammember inthe MOC.Used 2smiley facesthroughoutinteraction.Addressedthecustomer bytheir name.Used 2powerwords.Verified thename, billingand an itemon order.Found analternateitem.Receivedall 5's onthesurvey.Checkedback inwithin 2minutes.Answereda questionabout itemspecs.Gave 5 starassistanceto a resellcustomer.Cancelledand reordered forthecustomer.Checkedthe deliverywindow forMA order.Customeruses anemoji.Askedcustomer ifthey are fullysatisfied.Thanked thecustomer fortheirbusiness.Customerthanksyou.Asked ifthere wasadditionalhelp needed.Offeredmore than1 solution.Called thestore for acustomer.Cancelledan orderfor thecustomer.Set timeexpectationwithcustomer.Receivedall 5's onthesurvey.Found analternateitem.Offered thecustomer 2or moreoptions.Helped ateammember inthe MOC.Used 2smiley facesthroughoutinteraction.Addressedthecustomer bytheir name.Used 2powerwords.Verified thename, billingand an itemon order.Found analternateitem.Receivedall 5's onthesurvey.Checkedback inwithin 2minutes.Answereda questionabout itemspecs.Gave 5 starassistanceto a resellcustomer.Cancelledand reordered forthecustomer.Checkedthe deliverywindow forMA order.Customeruses anemoji.Askedcustomer ifthey are fullysatisfied.Thanked thecustomer fortheirbusiness.Customerthanksyou.Asked ifthere wasadditionalhelp needed.Offeredmore than1 solution.Called thestore for acustomer.Cancelledan orderfor thecustomer.Set timeexpectationwithcustomer.Receivedall 5's onthesurvey.

Home Depot - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Found an alternate item.
  2. Offered the customer 2 or more options.
  3. Helped a team member in the MOC.
  4. Used 2 smiley faces throughout interaction.
  5. Addressed the customer by their name.
  6. Used 2 power words.
  7. Verified the name, billing and an item on order.
  8. Found an alternate item.
  9. Received all 5's on the survey.
  10. Checked back in within 2 minutes.
  11. Answered a question about item specs.
  12. Gave 5 star assistance to a resell customer.
  13. Cancelled and re ordered for the customer.
  14. Checked the delivery window for MA order.
  15. Customer uses an emoji.
  16. Asked customer if they are fully satisfied.
  17. Thanked the customer for their business.
  18. Customer thanks you.
  19. Asked if there was additional help needed.
  20. Offered more than 1 solution.
  21. Called the store for a customer.
  22. Cancelled an order for the customer.
  23. Set time expectation with customer.
  24. Received all 5's on the survey.