UrgentreferralGetting aninterp onthe lineSchedulinga joint aptPt with anout ofstateaddresspt r/swithin 24hours ofaptSomeoneschedulingfor theiradult childKidneystonesUpdateaddress/phonenumberMovingfrom CCto Dept orvice versaSchedulingan apt inMGSomeonewhoneeds aPSASend anIM to thefront deskENT/UROAnswer a ?from theother team,ENT/ UROUseFinessephonebookto xfer a callPt wantsto be seentodaySchedule2 familymembersin one dayVasConsultRegisteringa new ptTricareptEmergentreferralSchedulingan earcleaningForeignbodySchedulingan apt inBURNSSpeakingtoradiologyschedulingUrgentreferralGetting aninterp onthe lineSchedulinga joint aptPt with anout ofstateaddresspt r/swithin 24hours ofaptSomeoneschedulingfor theiradult childKidneystonesUpdateaddress/phonenumberMovingfrom CCto Dept orvice versaSchedulingan apt inMGSomeonewhoneeds aPSASend anIM to thefront deskENT/UROAnswer a ?from theother team,ENT/ UROUseFinessephonebookto xfer a callPt wantsto be seentodaySchedule2 familymembersin one dayVasConsultRegisteringa new ptTricareptEmergentreferralSchedulingan earcleaningForeignbodySchedulingan apt inBURNSSpeakingtoradiologyscheduling

Frontline Bingo- Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Urgent referral
  2. Getting an interp on the line
  3. Scheduling a joint apt
  4. Pt with an out of state address
  5. pt r/s within 24 hours of apt
  6. Someone scheduling for their adult child
  7. Kidney stones
  8. Update address/ phone number
  9. Moving from CC to Dept or vice versa
  10. Scheduling an apt in MG
  11. Someone who needs a PSA
  12. Send an IM to the front desk ENT/URO
  13. Answer a ? from the other team, ENT/ URO
  14. Use Finesse phonebook to xfer a call
  15. Pt wants to be seen today
  16. Schedule 2 family members in one day
  17. Vas Consult
  18. Registering a new pt
  19. Tricare pt
  20. Emergent referral
  21. Scheduling an ear cleaning
  22. Foreign body
  23. Scheduling an apt in BURNS
  24. Speaking to radiology scheduling