Getting aninterp onthe lineUrgentreferralSchedulingan apt inMGAnswer a ?from theother team,ENT/ UROKidneystonesForeignbodySpeakingtoradiologyschedulingSomeoneschedulingfor theiradult childPt with anout ofstateaddressRegisteringa new ptSchedule2 familymembersin one dayPt wantsto be seentodayUpdateaddress/phonenumberTricareptSomeonewhoneeds aPSApt r/swithin 24hours ofaptMovingfrom CCto Dept orvice versaEmergentreferralSchedulingan apt inBURNSSchedulingan earcleaningSchedulinga joint aptSend anIM to thefront deskENT/UROVasConsultUseFinessephonebookto xfer a callGetting aninterp onthe lineUrgentreferralSchedulingan apt inMGAnswer a ?from theother team,ENT/ UROKidneystonesForeignbodySpeakingtoradiologyschedulingSomeoneschedulingfor theiradult childPt with anout ofstateaddressRegisteringa new ptSchedule2 familymembersin one dayPt wantsto be seentodayUpdateaddress/phonenumberTricareptSomeonewhoneeds aPSApt r/swithin 24hours ofaptMovingfrom CCto Dept orvice versaEmergentreferralSchedulingan apt inBURNSSchedulingan earcleaningSchedulinga joint aptSend anIM to thefront deskENT/UROVasConsultUseFinessephonebookto xfer a call

Frontline Bingo- Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Getting an interp on the line
  2. Urgent referral
  3. Scheduling an apt in MG
  4. Answer a ? from the other team, ENT/ URO
  5. Kidney stones
  6. Foreign body
  7. Speaking to radiology scheduling
  8. Someone scheduling for their adult child
  9. Pt with an out of state address
  10. Registering a new pt
  11. Schedule 2 family members in one day
  12. Pt wants to be seen today
  13. Update address/ phone number
  14. Tricare pt
  15. Someone who needs a PSA
  16. pt r/s within 24 hours of apt
  17. Moving from CC to Dept or vice versa
  18. Emergent referral
  19. Scheduling an apt in BURNS
  20. Scheduling an ear cleaning
  21. Scheduling a joint apt
  22. Send an IM to the front desk ENT/URO
  23. Vas Consult
  24. Use Finesse phonebook to xfer a call