DriverCustomerAgentdisplayedActiveListeningReason fordelinquencyis a "tightbudget"PromoterCallBridgingStatementUse ofexplainingbenefitsReason fordelinquencyis "SAQ"Agentprovidedmore than3 optionsAnalyticCustomerOpenEndedQuestionaskedUnrestrictionoffered tothecustomerUse ofPersonalTestimonySplit CUREamountdue by nextDue DateSettlementoffered tothecustomerAmiableCustomerRe-positionthe "NO"for thecustomerSTPP offerexplainedto thecustomerLTPPoffered tothecustomerCURECalculator2-3 monthplanDetractorCallCloseEndedQuestionaskedExpressiveCustomerNeutralCallUse of"buckets" toeducate ondelinquencyDriverCustomerAgentdisplayedActiveListeningReason fordelinquencyis a "tightbudget"PromoterCallBridgingStatementUse ofexplainingbenefitsReason fordelinquencyis "SAQ"Agentprovidedmore than3 optionsAnalyticCustomerOpenEndedQuestionaskedUnrestrictionoffered tothecustomerUse ofPersonalTestimonySplit CUREamountdue by nextDue DateSettlementoffered tothecustomerAmiableCustomerRe-positionthe "NO"for thecustomerSTPP offerexplainedto thecustomerLTPPoffered tothecustomerCURECalculator2-3 monthplanDetractorCallCloseEndedQuestionaskedExpressiveCustomerNeutralCallUse of"buckets" toeducate ondelinquency

Collections 101: Call Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Driver Customer
  2. Agent displayed Active Listening
  3. Reason for delinquency is a "tight budget"
  4. Promoter Call
  5. Bridging Statement
  6. Use of explaining benefits
  7. Reason for delinquency is "SAQ"
  8. Agent provided more than 3 options
  9. Analytic Customer
  10. Open Ended Question asked
  11. Unrestriction offered to the customer
  12. Use of Personal Testimony
  13. Split CURE amount due by next Due Date
  14. Settlement offered to the customer
  15. Amiable Customer
  16. Re-position the "NO" for the customer
  17. STPP offer explained to the customer
  18. LTPP offered to the customer
  19. CURE Calculator 2-3 month plan
  20. Detractor Call
  21. Close Ended Question asked
  22. Expressive Customer
  23. Neutral Call
  24. Use of "buckets" to educate on delinquency