Re-positionthe "NO"for thecustomerNeutralCallBridgingStatementDriverCustomerUse ofPersonalTestimonyUnrestrictionoffered tothecustomerAnalyticCustomerCloseEndedQuestionaskedExpressiveCustomerAgentdisplayedActiveListeningPromoterCallAmiableCustomerAgentprovidedmore than3 optionsCURECalculator2-3 monthplanUse ofexplainingbenefitsReason fordelinquencyis "SAQ"Use of"buckets" toeducate ondelinquencySplit CUREamountdue by nextDue DateLTPPoffered tothecustomerSTPP offerexplainedto thecustomerOpenEndedQuestionaskedDetractorCallReason fordelinquencyis a "tightbudget"Settlementoffered tothecustomerRe-positionthe "NO"for thecustomerNeutralCallBridgingStatementDriverCustomerUse ofPersonalTestimonyUnrestrictionoffered tothecustomerAnalyticCustomerCloseEndedQuestionaskedExpressiveCustomerAgentdisplayedActiveListeningPromoterCallAmiableCustomerAgentprovidedmore than3 optionsCURECalculator2-3 monthplanUse ofexplainingbenefitsReason fordelinquencyis "SAQ"Use of"buckets" toeducate ondelinquencySplit CUREamountdue by nextDue DateLTPPoffered tothecustomerSTPP offerexplainedto thecustomerOpenEndedQuestionaskedDetractorCallReason fordelinquencyis a "tightbudget"Settlementoffered tothecustomer

Collections 101: Call Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Re-position the "NO" for the customer
  2. Neutral Call
  3. Bridging Statement
  4. Driver Customer
  5. Use of Personal Testimony
  6. Unrestriction offered to the customer
  7. Analytic Customer
  8. Close Ended Question asked
  9. Expressive Customer
  10. Agent displayed Active Listening
  11. Promoter Call
  12. Amiable Customer
  13. Agent provided more than 3 options
  14. CURE Calculator 2-3 month plan
  15. Use of explaining benefits
  16. Reason for delinquency is "SAQ"
  17. Use of "buckets" to educate on delinquency
  18. Split CURE amount due by next Due Date
  19. LTPP offered to the customer
  20. STPP offer explained to the customer
  21. Open Ended Question asked
  22. Detractor Call
  23. Reason for delinquency is a "tight budget"
  24. Settlement offered to the customer