AmiableCustomerAnalyticCustomerUse ofexplainingbenefitsLTPPoffered tothecustomerExpressiveCustomerOpenEndedQuestionaskedAgentprovidedmore than3 optionsBridgingStatementUse of"buckets" toeducate ondelinquencyDriverCustomerUnrestrictionoffered tothecustomerSTPP offerexplainedto thecustomerCloseEndedQuestionaskedRe-positionthe "NO"for thecustomerAgentdisplayedActiveListeningReason fordelinquencyis a "tightbudget"Settlementoffered tothecustomerNeutralCallUse ofPersonalTestimonyCURECalculator2-3 monthplanDetractorCallPromoterCallReason fordelinquencyis "SAQ"Split CUREamountdue by nextDue DateAmiableCustomerAnalyticCustomerUse ofexplainingbenefitsLTPPoffered tothecustomerExpressiveCustomerOpenEndedQuestionaskedAgentprovidedmore than3 optionsBridgingStatementUse of"buckets" toeducate ondelinquencyDriverCustomerUnrestrictionoffered tothecustomerSTPP offerexplainedto thecustomerCloseEndedQuestionaskedRe-positionthe "NO"for thecustomerAgentdisplayedActiveListeningReason fordelinquencyis a "tightbudget"Settlementoffered tothecustomerNeutralCallUse ofPersonalTestimonyCURECalculator2-3 monthplanDetractorCallPromoterCallReason fordelinquencyis "SAQ"Split CUREamountdue by nextDue Date

Collections 101: Call Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Amiable Customer
  2. Analytic Customer
  3. Use of explaining benefits
  4. LTPP offered to the customer
  5. Expressive Customer
  6. Open Ended Question asked
  7. Agent provided more than 3 options
  8. Bridging Statement
  9. Use of "buckets" to educate on delinquency
  10. Driver Customer
  11. Unrestriction offered to the customer
  12. STPP offer explained to the customer
  13. Close Ended Question asked
  14. Re-position the "NO" for the customer
  15. Agent displayed Active Listening
  16. Reason for delinquency is a "tight budget"
  17. Settlement offered to the customer
  18. Neutral Call
  19. Use of Personal Testimony
  20. CURE Calculator 2-3 month plan
  21. Detractor Call
  22. Promoter Call
  23. Reason for delinquency is "SAQ"
  24. Split CURE amount due by next Due Date