OpenEndedQuestionaskedUnrestrictionoffered tothecustomerDriverCustomerDetractorCallLTPPoffered tothecustomerUse ofPersonalTestimonySplit CUREamountdue by nextDue DateSettlementoffered tothecustomerRe-positionthe "NO"for thecustomerUse of"buckets" toeducate ondelinquencyCURECalculator2-3 monthplanReason fordelinquencyis "SAQ"Use ofexplainingbenefitsAgentdisplayedActiveListeningAnalyticCustomerNeutralCallSTPP offerexplainedto thecustomerReason fordelinquencyis a "tightbudget"PromoterCallCloseEndedQuestionaskedAgentprovidedmore than3 optionsExpressiveCustomerBridgingStatementAmiableCustomerOpenEndedQuestionaskedUnrestrictionoffered tothecustomerDriverCustomerDetractorCallLTPPoffered tothecustomerUse ofPersonalTestimonySplit CUREamountdue by nextDue DateSettlementoffered tothecustomerRe-positionthe "NO"for thecustomerUse of"buckets" toeducate ondelinquencyCURECalculator2-3 monthplanReason fordelinquencyis "SAQ"Use ofexplainingbenefitsAgentdisplayedActiveListeningAnalyticCustomerNeutralCallSTPP offerexplainedto thecustomerReason fordelinquencyis a "tightbudget"PromoterCallCloseEndedQuestionaskedAgentprovidedmore than3 optionsExpressiveCustomerBridgingStatementAmiableCustomer

Collections 101: Call Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Open Ended Question asked
  2. Unrestriction offered to the customer
  3. Driver Customer
  4. Detractor Call
  5. LTPP offered to the customer
  6. Use of Personal Testimony
  7. Split CURE amount due by next Due Date
  8. Settlement offered to the customer
  9. Re-position the "NO" for the customer
  10. Use of "buckets" to educate on delinquency
  11. CURE Calculator 2-3 month plan
  12. Reason for delinquency is "SAQ"
  13. Use of explaining benefits
  14. Agent displayed Active Listening
  15. Analytic Customer
  16. Neutral Call
  17. STPP offer explained to the customer
  18. Reason for delinquency is a "tight budget"
  19. Promoter Call
  20. Close Ended Question asked
  21. Agent provided more than 3 options
  22. Expressive Customer
  23. Bridging Statement
  24. Amiable Customer