Split CUREamountdue by nextDue DateCloseEndedQuestionaskedAnalyticCustomerReason fordelinquencyis "SAQ"DetractorCallSettlementoffered tothecustomerRe-positionthe "NO"for thecustomerAgentdisplayedActiveListeningBridgingStatementUse ofexplainingbenefitsLTPPoffered tothecustomerUse ofPersonalTestimonyUnrestrictionoffered tothecustomerDriverCustomerAmiableCustomerSTPP offerexplainedto thecustomerCURECalculator2-3 monthplanNeutralCallAgentprovidedmore than3 optionsOpenEndedQuestionaskedExpressiveCustomerPromoterCallReason fordelinquencyis a "tightbudget"Use of"buckets" toeducate ondelinquencySplit CUREamountdue by nextDue DateCloseEndedQuestionaskedAnalyticCustomerReason fordelinquencyis "SAQ"DetractorCallSettlementoffered tothecustomerRe-positionthe "NO"for thecustomerAgentdisplayedActiveListeningBridgingStatementUse ofexplainingbenefitsLTPPoffered tothecustomerUse ofPersonalTestimonyUnrestrictionoffered tothecustomerDriverCustomerAmiableCustomerSTPP offerexplainedto thecustomerCURECalculator2-3 monthplanNeutralCallAgentprovidedmore than3 optionsOpenEndedQuestionaskedExpressiveCustomerPromoterCallReason fordelinquencyis a "tightbudget"Use of"buckets" toeducate ondelinquency

Collections 101: Call Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Split CURE amount due by next Due Date
  2. Close Ended Question asked
  3. Analytic Customer
  4. Reason for delinquency is "SAQ"
  5. Detractor Call
  6. Settlement offered to the customer
  7. Re-position the "NO" for the customer
  8. Agent displayed Active Listening
  9. Bridging Statement
  10. Use of explaining benefits
  11. LTPP offered to the customer
  12. Use of Personal Testimony
  13. Unrestriction offered to the customer
  14. Driver Customer
  15. Amiable Customer
  16. STPP offer explained to the customer
  17. CURE Calculator 2-3 month plan
  18. Neutral Call
  19. Agent provided more than 3 options
  20. Open Ended Question asked
  21. Expressive Customer
  22. Promoter Call
  23. Reason for delinquency is a "tight budget"
  24. Use of "buckets" to educate on delinquency