DetractorCallAgentprovidedmore than3 optionsAmiableCustomerExpressiveCustomerUse ofPersonalTestimonyReason fordelinquencyis "SAQ"CloseEndedQuestionaskedUse of"buckets" toeducate ondelinquencyUse ofexplainingbenefitsRe-positionthe "NO"for thecustomerBridgingStatementReason fordelinquencyis a "tightbudget"PromoterCallDriverCustomerLTPPoffered tothecustomerSTPP offerexplainedto thecustomerNeutralCallAnalyticCustomerUnrestrictionoffered tothecustomerCURECalculator2-3 monthplanAgentdisplayedActiveListeningOpenEndedQuestionaskedSplit CUREamountdue by nextDue DateSettlementoffered tothecustomerDetractorCallAgentprovidedmore than3 optionsAmiableCustomerExpressiveCustomerUse ofPersonalTestimonyReason fordelinquencyis "SAQ"CloseEndedQuestionaskedUse of"buckets" toeducate ondelinquencyUse ofexplainingbenefitsRe-positionthe "NO"for thecustomerBridgingStatementReason fordelinquencyis a "tightbudget"PromoterCallDriverCustomerLTPPoffered tothecustomerSTPP offerexplainedto thecustomerNeutralCallAnalyticCustomerUnrestrictionoffered tothecustomerCURECalculator2-3 monthplanAgentdisplayedActiveListeningOpenEndedQuestionaskedSplit CUREamountdue by nextDue DateSettlementoffered tothecustomer

Collections 101: Call Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Detractor Call
  2. Agent provided more than 3 options
  3. Amiable Customer
  4. Expressive Customer
  5. Use of Personal Testimony
  6. Reason for delinquency is "SAQ"
  7. Close Ended Question asked
  8. Use of "buckets" to educate on delinquency
  9. Use of explaining benefits
  10. Re-position the "NO" for the customer
  11. Bridging Statement
  12. Reason for delinquency is a "tight budget"
  13. Promoter Call
  14. Driver Customer
  15. LTPP offered to the customer
  16. STPP offer explained to the customer
  17. Neutral Call
  18. Analytic Customer
  19. Unrestriction offered to the customer
  20. CURE Calculator 2-3 month plan
  21. Agent displayed Active Listening
  22. Open Ended Question asked
  23. Split CURE amount due by next Due Date
  24. Settlement offered to the customer