Unrestrictionoffered tothecustomerCloseEndedQuestionaskedDriverCustomerDetractorCallAnalyticCustomerReason fordelinquencyis a "tightbudget"Agentprovidedmore than3 optionsAmiableCustomerRe-positionthe "NO"for thecustomerCURECalculator2-3 monthplanUse ofexplainingbenefitsLTPPoffered tothecustomerBridgingStatementOpenEndedQuestionaskedPromoterCallSTPP offerexplainedto thecustomerUse of"buckets" toeducate ondelinquencyExpressiveCustomerSettlementoffered tothecustomerReason fordelinquencyis "SAQ"Use ofPersonalTestimonyNeutralCallAgentdisplayedActiveListeningSplit CUREamountdue by nextDue DateUnrestrictionoffered tothecustomerCloseEndedQuestionaskedDriverCustomerDetractorCallAnalyticCustomerReason fordelinquencyis a "tightbudget"Agentprovidedmore than3 optionsAmiableCustomerRe-positionthe "NO"for thecustomerCURECalculator2-3 monthplanUse ofexplainingbenefitsLTPPoffered tothecustomerBridgingStatementOpenEndedQuestionaskedPromoterCallSTPP offerexplainedto thecustomerUse of"buckets" toeducate ondelinquencyExpressiveCustomerSettlementoffered tothecustomerReason fordelinquencyis "SAQ"Use ofPersonalTestimonyNeutralCallAgentdisplayedActiveListeningSplit CUREamountdue by nextDue Date

Collections 101: Call Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Unrestriction offered to the customer
  2. Close Ended Question asked
  3. Driver Customer
  4. Detractor Call
  5. Analytic Customer
  6. Reason for delinquency is a "tight budget"
  7. Agent provided more than 3 options
  8. Amiable Customer
  9. Re-position the "NO" for the customer
  10. CURE Calculator 2-3 month plan
  11. Use of explaining benefits
  12. LTPP offered to the customer
  13. Bridging Statement
  14. Open Ended Question asked
  15. Promoter Call
  16. STPP offer explained to the customer
  17. Use of "buckets" to educate on delinquency
  18. Expressive Customer
  19. Settlement offered to the customer
  20. Reason for delinquency is "SAQ"
  21. Use of Personal Testimony
  22. Neutral Call
  23. Agent displayed Active Listening
  24. Split CURE amount due by next Due Date