BridgingStatementAmiableCustomerPromoterCallUnrestrictionoffered tothecustomerAgentprovidedmore than3 optionsCloseEndedQuestionaskedLTPPoffered tothecustomerDetractorCallReason fordelinquencyis a "tightbudget"OpenEndedQuestionaskedRe-positionthe "NO"for thecustomerUse of"buckets" toeducate ondelinquencySTPP offerexplainedto thecustomerAgentdisplayedActiveListeningUse ofPersonalTestimonySettlementoffered tothecustomerSplit CUREamountdue by nextDue DateAnalyticCustomerCURECalculator2-3 monthplanReason fordelinquencyis "SAQ"NeutralCallUse ofexplainingbenefitsExpressiveCustomerDriverCustomerBridgingStatementAmiableCustomerPromoterCallUnrestrictionoffered tothecustomerAgentprovidedmore than3 optionsCloseEndedQuestionaskedLTPPoffered tothecustomerDetractorCallReason fordelinquencyis a "tightbudget"OpenEndedQuestionaskedRe-positionthe "NO"for thecustomerUse of"buckets" toeducate ondelinquencySTPP offerexplainedto thecustomerAgentdisplayedActiveListeningUse ofPersonalTestimonySettlementoffered tothecustomerSplit CUREamountdue by nextDue DateAnalyticCustomerCURECalculator2-3 monthplanReason fordelinquencyis "SAQ"NeutralCallUse ofexplainingbenefitsExpressiveCustomerDriverCustomer

Collections 101: Call Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Bridging Statement
  2. Amiable Customer
  3. Promoter Call
  4. Unrestriction offered to the customer
  5. Agent provided more than 3 options
  6. Close Ended Question asked
  7. LTPP offered to the customer
  8. Detractor Call
  9. Reason for delinquency is a "tight budget"
  10. Open Ended Question asked
  11. Re-position the "NO" for the customer
  12. Use of "buckets" to educate on delinquency
  13. STPP offer explained to the customer
  14. Agent displayed Active Listening
  15. Use of Personal Testimony
  16. Settlement offered to the customer
  17. Split CURE amount due by next Due Date
  18. Analytic Customer
  19. CURE Calculator 2-3 month plan
  20. Reason for delinquency is "SAQ"
  21. Neutral Call
  22. Use of explaining benefits
  23. Expressive Customer
  24. Driver Customer