Driver Customer Agent displayed Active Listening Reason for delinquency is a "tight budget" Promoter Call Bridging Statement Use of explaining benefits Reason for delinquency is "SAQ" Agent provided more than 3 options Analytic Customer Open Ended Question asked Unrestriction offered to the customer Use of Personal Testimony Split CURE amount due by next Due Date Settlement offered to the customer Amiable Customer Re-position the "NO" for the customer STPP offer explained to the customer LTPP offered to the customer CURE Calculator 2-3 month plan Detractor Call Close Ended Question asked Expressive Customer Neutral Call Use of "buckets" to educate on delinquency Driver Customer Agent displayed Active Listening Reason for delinquency is a "tight budget" Promoter Call Bridging Statement Use of explaining benefits Reason for delinquency is "SAQ" Agent provided more than 3 options Analytic Customer Open Ended Question asked Unrestriction offered to the customer Use of Personal Testimony Split CURE amount due by next Due Date Settlement offered to the customer Amiable Customer Re-position the "NO" for the customer STPP offer explained to the customer LTPP offered to the customer CURE Calculator 2-3 month plan Detractor Call Close Ended Question asked Expressive Customer Neutral Call Use of "buckets" to educate on delinquency
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Driver Customer
Agent displayed Active Listening
Reason for delinquency is a "tight budget"
Promoter Call
Bridging Statement
Use of explaining benefits
Reason for delinquency is "SAQ"
Agent provided more than 3 options
Analytic Customer
Open Ended Question asked
Unrestriction offered to the customer
Use of Personal Testimony
Split CURE amount due by next Due Date
Settlement offered to the customer
Amiable Customer
Re-position the "NO" for the customer
STPP offer explained to the customer
LTPP
offered to the customer
CURE Calculator 2-3 month plan
Detractor Call
Close Ended Question asked
Expressive Customer
Neutral Call
Use of "buckets" to educate on delinquency