Agentprovidedmore than3 optionsAmiableCustomerCURECalculator2-3 monthplanPromoterCallSTPP offerexplainedto thecustomerRe-positionthe "NO"for thecustomerUse ofPersonalTestimonyReason fordelinquencyis "SAQ"Split CUREamountdue by nextDue DateUse of"buckets" toeducate ondelinquencyCloseEndedQuestionaskedUnrestrictionoffered tothecustomerOpenEndedQuestionaskedBridgingStatementUse ofexplainingbenefitsReason fordelinquencyis a "tightbudget"ExpressiveCustomerDetractorCallAgentdisplayedActiveListeningAnalyticCustomerSettlementoffered tothecustomerLTPPoffered tothecustomerNeutralCallDriverCustomerAgentprovidedmore than3 optionsAmiableCustomerCURECalculator2-3 monthplanPromoterCallSTPP offerexplainedto thecustomerRe-positionthe "NO"for thecustomerUse ofPersonalTestimonyReason fordelinquencyis "SAQ"Split CUREamountdue by nextDue DateUse of"buckets" toeducate ondelinquencyCloseEndedQuestionaskedUnrestrictionoffered tothecustomerOpenEndedQuestionaskedBridgingStatementUse ofexplainingbenefitsReason fordelinquencyis a "tightbudget"ExpressiveCustomerDetractorCallAgentdisplayedActiveListeningAnalyticCustomerSettlementoffered tothecustomerLTPPoffered tothecustomerNeutralCallDriverCustomer

Collections 101: Call Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Agent provided more than 3 options
  2. Amiable Customer
  3. CURE Calculator 2-3 month plan
  4. Promoter Call
  5. STPP offer explained to the customer
  6. Re-position the "NO" for the customer
  7. Use of Personal Testimony
  8. Reason for delinquency is "SAQ"
  9. Split CURE amount due by next Due Date
  10. Use of "buckets" to educate on delinquency
  11. Close Ended Question asked
  12. Unrestriction offered to the customer
  13. Open Ended Question asked
  14. Bridging Statement
  15. Use of explaining benefits
  16. Reason for delinquency is a "tight budget"
  17. Expressive Customer
  18. Detractor Call
  19. Agent displayed Active Listening
  20. Analytic Customer
  21. Settlement offered to the customer
  22. LTPP offered to the customer
  23. Neutral Call
  24. Driver Customer