Split CUREamountdue by nextDue DateDriverCustomerAgentprovidedmore than3 optionsBridgingStatementCloseEndedQuestionaskedSTPP offerexplainedto thecustomerUse ofPersonalTestimonyUse of"buckets" toeducate ondelinquencyNeutralCallAnalyticCustomerReason fordelinquencyis "SAQ"Reason fordelinquencyis a "tightbudget"CURECalculator2-3 monthplanSettlementoffered tothecustomerRe-positionthe "NO"for thecustomerPromoterCallUse ofexplainingbenefitsLTPPoffered tothecustomerOpenEndedQuestionaskedUnrestrictionoffered tothecustomerAmiableCustomerDetractorCallAgentdisplayedActiveListeningExpressiveCustomerSplit CUREamountdue by nextDue DateDriverCustomerAgentprovidedmore than3 optionsBridgingStatementCloseEndedQuestionaskedSTPP offerexplainedto thecustomerUse ofPersonalTestimonyUse of"buckets" toeducate ondelinquencyNeutralCallAnalyticCustomerReason fordelinquencyis "SAQ"Reason fordelinquencyis a "tightbudget"CURECalculator2-3 monthplanSettlementoffered tothecustomerRe-positionthe "NO"for thecustomerPromoterCallUse ofexplainingbenefitsLTPPoffered tothecustomerOpenEndedQuestionaskedUnrestrictionoffered tothecustomerAmiableCustomerDetractorCallAgentdisplayedActiveListeningExpressiveCustomer

Collections 101: Call Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Split CURE amount due by next Due Date
  2. Driver Customer
  3. Agent provided more than 3 options
  4. Bridging Statement
  5. Close Ended Question asked
  6. STPP offer explained to the customer
  7. Use of Personal Testimony
  8. Use of "buckets" to educate on delinquency
  9. Neutral Call
  10. Analytic Customer
  11. Reason for delinquency is "SAQ"
  12. Reason for delinquency is a "tight budget"
  13. CURE Calculator 2-3 month plan
  14. Settlement offered to the customer
  15. Re-position the "NO" for the customer
  16. Promoter Call
  17. Use of explaining benefits
  18. LTPP offered to the customer
  19. Open Ended Question asked
  20. Unrestriction offered to the customer
  21. Amiable Customer
  22. Detractor Call
  23. Agent displayed Active Listening
  24. Expressive Customer