DriverCustomerUse of"buckets" toeducate ondelinquencyOpenEndedQuestionaskedUse ofexplainingbenefitsReason fordelinquencyis "SAQ"Split CUREamountdue by nextDue DateCloseEndedQuestionaskedAnalyticCustomerBridgingStatementAgentdisplayedActiveListeningExpressiveCustomerLTPPoffered tothecustomerAmiableCustomerUnrestrictionoffered tothecustomerSettlementoffered tothecustomerReason fordelinquencyis a "tightbudget"NeutralCallDetractorCallUse ofPersonalTestimonyAgentprovidedmore than3 optionsRe-positionthe "NO"for thecustomerCURECalculator2-3 monthplanPromoterCallSTPP offerexplainedto thecustomerDriverCustomerUse of"buckets" toeducate ondelinquencyOpenEndedQuestionaskedUse ofexplainingbenefitsReason fordelinquencyis "SAQ"Split CUREamountdue by nextDue DateCloseEndedQuestionaskedAnalyticCustomerBridgingStatementAgentdisplayedActiveListeningExpressiveCustomerLTPPoffered tothecustomerAmiableCustomerUnrestrictionoffered tothecustomerSettlementoffered tothecustomerReason fordelinquencyis a "tightbudget"NeutralCallDetractorCallUse ofPersonalTestimonyAgentprovidedmore than3 optionsRe-positionthe "NO"for thecustomerCURECalculator2-3 monthplanPromoterCallSTPP offerexplainedto thecustomer

Collections 101: Call Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Driver Customer
  2. Use of "buckets" to educate on delinquency
  3. Open Ended Question asked
  4. Use of explaining benefits
  5. Reason for delinquency is "SAQ"
  6. Split CURE amount due by next Due Date
  7. Close Ended Question asked
  8. Analytic Customer
  9. Bridging Statement
  10. Agent displayed Active Listening
  11. Expressive Customer
  12. LTPP offered to the customer
  13. Amiable Customer
  14. Unrestriction offered to the customer
  15. Settlement offered to the customer
  16. Reason for delinquency is a "tight budget"
  17. Neutral Call
  18. Detractor Call
  19. Use of Personal Testimony
  20. Agent provided more than 3 options
  21. Re-position the "NO" for the customer
  22. CURE Calculator 2-3 month plan
  23. Promoter Call
  24. STPP offer explained to the customer