Reason fordelinquencyis "SAQ"Settlementoffered tothecustomerAnalyticCustomerAmiableCustomerRe-positionthe "NO"for thecustomerExpressiveCustomerUse ofPersonalTestimonyOpenEndedQuestionaskedDriverCustomerUse of"buckets" toeducate ondelinquencyAgentprovidedmore than3 optionsPromoterCallSTPP offerexplainedto thecustomerUse ofexplainingbenefitsCloseEndedQuestionaskedReason fordelinquencyis a "tightbudget"BridgingStatementSplit CUREamountdue by nextDue DateCURECalculator2-3 monthplanUnrestrictionoffered tothecustomerLTPPoffered tothecustomerDetractorCallNeutralCallAgentdisplayedActiveListeningReason fordelinquencyis "SAQ"Settlementoffered tothecustomerAnalyticCustomerAmiableCustomerRe-positionthe "NO"for thecustomerExpressiveCustomerUse ofPersonalTestimonyOpenEndedQuestionaskedDriverCustomerUse of"buckets" toeducate ondelinquencyAgentprovidedmore than3 optionsPromoterCallSTPP offerexplainedto thecustomerUse ofexplainingbenefitsCloseEndedQuestionaskedReason fordelinquencyis a "tightbudget"BridgingStatementSplit CUREamountdue by nextDue DateCURECalculator2-3 monthplanUnrestrictionoffered tothecustomerLTPPoffered tothecustomerDetractorCallNeutralCallAgentdisplayedActiveListening

Collections 101: Call Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Reason for delinquency is "SAQ"
  2. Settlement offered to the customer
  3. Analytic Customer
  4. Amiable Customer
  5. Re-position the "NO" for the customer
  6. Expressive Customer
  7. Use of Personal Testimony
  8. Open Ended Question asked
  9. Driver Customer
  10. Use of "buckets" to educate on delinquency
  11. Agent provided more than 3 options
  12. Promoter Call
  13. STPP offer explained to the customer
  14. Use of explaining benefits
  15. Close Ended Question asked
  16. Reason for delinquency is a "tight budget"
  17. Bridging Statement
  18. Split CURE amount due by next Due Date
  19. CURE Calculator 2-3 month plan
  20. Unrestriction offered to the customer
  21. LTPP offered to the customer
  22. Detractor Call
  23. Neutral Call
  24. Agent displayed Active Listening