OpenEndedQuestionaskedAgentprovidedmore than3 optionsUse of"buckets" toeducate ondelinquencyBridgingStatementSTPP offerexplainedto thecustomerReason fordelinquencyis a "tightbudget"AnalyticCustomerSettlementoffered tothecustomerReason fordelinquencyis "SAQ"LTPPoffered tothecustomerPromoterCallCURECalculator2-3 monthplanRe-positionthe "NO"for thecustomerUnrestrictionoffered tothecustomerCloseEndedQuestionaskedUse ofPersonalTestimonyNeutralCallAmiableCustomerDriverCustomerExpressiveCustomerAgentdisplayedActiveListeningDetractorCallUse ofexplainingbenefitsSplit CUREamountdue by nextDue DateOpenEndedQuestionaskedAgentprovidedmore than3 optionsUse of"buckets" toeducate ondelinquencyBridgingStatementSTPP offerexplainedto thecustomerReason fordelinquencyis a "tightbudget"AnalyticCustomerSettlementoffered tothecustomerReason fordelinquencyis "SAQ"LTPPoffered tothecustomerPromoterCallCURECalculator2-3 monthplanRe-positionthe "NO"for thecustomerUnrestrictionoffered tothecustomerCloseEndedQuestionaskedUse ofPersonalTestimonyNeutralCallAmiableCustomerDriverCustomerExpressiveCustomerAgentdisplayedActiveListeningDetractorCallUse ofexplainingbenefitsSplit CUREamountdue by nextDue Date

Collections 101: Call Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Open Ended Question asked
  2. Agent provided more than 3 options
  3. Use of "buckets" to educate on delinquency
  4. Bridging Statement
  5. STPP offer explained to the customer
  6. Reason for delinquency is a "tight budget"
  7. Analytic Customer
  8. Settlement offered to the customer
  9. Reason for delinquency is "SAQ"
  10. LTPP offered to the customer
  11. Promoter Call
  12. CURE Calculator 2-3 month plan
  13. Re-position the "NO" for the customer
  14. Unrestriction offered to the customer
  15. Close Ended Question asked
  16. Use of Personal Testimony
  17. Neutral Call
  18. Amiable Customer
  19. Driver Customer
  20. Expressive Customer
  21. Agent displayed Active Listening
  22. Detractor Call
  23. Use of explaining benefits
  24. Split CURE amount due by next Due Date