Use ofPersonalTestimonyCURECalculator2-3 monthplanRe-positionthe "NO"for thecustomerReason fordelinquencyis "SAQ"OpenEndedQuestionaskedNeutralCallExpressiveCustomerAgentdisplayedActiveListeningCloseEndedQuestionaskedSplit CUREamountdue by nextDue DatePromoterCallSTPP offerexplainedto thecustomerSettlementoffered tothecustomerAmiableCustomerAnalyticCustomerLTPPoffered tothecustomerReason fordelinquencyis a "tightbudget"Use ofexplainingbenefitsUse of"buckets" toeducate ondelinquencyDetractorCallDriverCustomerBridgingStatementAgentprovidedmore than3 optionsUnrestrictionoffered tothecustomerUse ofPersonalTestimonyCURECalculator2-3 monthplanRe-positionthe "NO"for thecustomerReason fordelinquencyis "SAQ"OpenEndedQuestionaskedNeutralCallExpressiveCustomerAgentdisplayedActiveListeningCloseEndedQuestionaskedSplit CUREamountdue by nextDue DatePromoterCallSTPP offerexplainedto thecustomerSettlementoffered tothecustomerAmiableCustomerAnalyticCustomerLTPPoffered tothecustomerReason fordelinquencyis a "tightbudget"Use ofexplainingbenefitsUse of"buckets" toeducate ondelinquencyDetractorCallDriverCustomerBridgingStatementAgentprovidedmore than3 optionsUnrestrictionoffered tothecustomer

Collections 101: Call Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use of Personal Testimony
  2. CURE Calculator 2-3 month plan
  3. Re-position the "NO" for the customer
  4. Reason for delinquency is "SAQ"
  5. Open Ended Question asked
  6. Neutral Call
  7. Expressive Customer
  8. Agent displayed Active Listening
  9. Close Ended Question asked
  10. Split CURE amount due by next Due Date
  11. Promoter Call
  12. STPP offer explained to the customer
  13. Settlement offered to the customer
  14. Amiable Customer
  15. Analytic Customer
  16. LTPP offered to the customer
  17. Reason for delinquency is a "tight budget"
  18. Use of explaining benefits
  19. Use of "buckets" to educate on delinquency
  20. Detractor Call
  21. Driver Customer
  22. Bridging Statement
  23. Agent provided more than 3 options
  24. Unrestriction offered to the customer