STPP offerexplainedto thecustomerBridgingStatementAmiableCustomerCloseEndedQuestionaskedPromoterCallRe-positionthe "NO"for thecustomerSettlementoffered tothecustomerUnrestrictionoffered tothecustomerDetractorCallReason fordelinquencyis a "tightbudget"AnalyticCustomerCURECalculator2-3 monthplanUse of"buckets" toeducate ondelinquencyLTPPoffered tothecustomerReason fordelinquencyis "SAQ"Use ofexplainingbenefitsExpressiveCustomerNeutralCallSplit CUREamountdue by nextDue DateOpenEndedQuestionaskedUse ofPersonalTestimonyAgentdisplayedActiveListeningAgentprovidedmore than3 optionsDriverCustomerSTPP offerexplainedto thecustomerBridgingStatementAmiableCustomerCloseEndedQuestionaskedPromoterCallRe-positionthe "NO"for thecustomerSettlementoffered tothecustomerUnrestrictionoffered tothecustomerDetractorCallReason fordelinquencyis a "tightbudget"AnalyticCustomerCURECalculator2-3 monthplanUse of"buckets" toeducate ondelinquencyLTPPoffered tothecustomerReason fordelinquencyis "SAQ"Use ofexplainingbenefitsExpressiveCustomerNeutralCallSplit CUREamountdue by nextDue DateOpenEndedQuestionaskedUse ofPersonalTestimonyAgentdisplayedActiveListeningAgentprovidedmore than3 optionsDriverCustomer

Collections 101: Call Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. STPP offer explained to the customer
  2. Bridging Statement
  3. Amiable Customer
  4. Close Ended Question asked
  5. Promoter Call
  6. Re-position the "NO" for the customer
  7. Settlement offered to the customer
  8. Unrestriction offered to the customer
  9. Detractor Call
  10. Reason for delinquency is a "tight budget"
  11. Analytic Customer
  12. CURE Calculator 2-3 month plan
  13. Use of "buckets" to educate on delinquency
  14. LTPP offered to the customer
  15. Reason for delinquency is "SAQ"
  16. Use of explaining benefits
  17. Expressive Customer
  18. Neutral Call
  19. Split CURE amount due by next Due Date
  20. Open Ended Question asked
  21. Use of Personal Testimony
  22. Agent displayed Active Listening
  23. Agent provided more than 3 options
  24. Driver Customer