Reason fordelinquencyis "SAQ"ExpressiveCustomerSplit CUREamountdue by nextDue DateUnrestrictionoffered tothecustomerCloseEndedQuestionaskedCURECalculator2-3 monthplanPromoterCallNeutralCallDriverCustomerSettlementoffered tothecustomerRe-positionthe "NO"for thecustomerUse ofPersonalTestimonyAmiableCustomerAgentprovidedmore than3 optionsAgentdisplayedActiveListeningUse of"buckets" toeducate ondelinquencySTPP offerexplainedto thecustomerAnalyticCustomerReason fordelinquencyis a "tightbudget"OpenEndedQuestionaskedBridgingStatementLTPPoffered tothecustomerUse ofexplainingbenefitsDetractorCallReason fordelinquencyis "SAQ"ExpressiveCustomerSplit CUREamountdue by nextDue DateUnrestrictionoffered tothecustomerCloseEndedQuestionaskedCURECalculator2-3 monthplanPromoterCallNeutralCallDriverCustomerSettlementoffered tothecustomerRe-positionthe "NO"for thecustomerUse ofPersonalTestimonyAmiableCustomerAgentprovidedmore than3 optionsAgentdisplayedActiveListeningUse of"buckets" toeducate ondelinquencySTPP offerexplainedto thecustomerAnalyticCustomerReason fordelinquencyis a "tightbudget"OpenEndedQuestionaskedBridgingStatementLTPPoffered tothecustomerUse ofexplainingbenefitsDetractorCall

Collections 101: Call Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Reason for delinquency is "SAQ"
  2. Expressive Customer
  3. Split CURE amount due by next Due Date
  4. Unrestriction offered to the customer
  5. Close Ended Question asked
  6. CURE Calculator 2-3 month plan
  7. Promoter Call
  8. Neutral Call
  9. Driver Customer
  10. Settlement offered to the customer
  11. Re-position the "NO" for the customer
  12. Use of Personal Testimony
  13. Amiable Customer
  14. Agent provided more than 3 options
  15. Agent displayed Active Listening
  16. Use of "buckets" to educate on delinquency
  17. STPP offer explained to the customer
  18. Analytic Customer
  19. Reason for delinquency is a "tight budget"
  20. Open Ended Question asked
  21. Bridging Statement
  22. LTPP offered to the customer
  23. Use of explaining benefits
  24. Detractor Call