OpenEndedQuestionaskedUnrestrictionoffered tothecustomerUse of"buckets" toeducate ondelinquencyExpressiveCustomerRe-positionthe "NO"for thecustomerNeutralCallAnalyticCustomerSTPP offerexplainedto thecustomerUse ofPersonalTestimonyCURECalculator2-3 monthplanLTPPoffered tothecustomerReason fordelinquencyis "SAQ"DetractorCallSplit CUREamountdue by nextDue DateCloseEndedQuestionaskedUse ofexplainingbenefitsAgentprovidedmore than3 optionsSettlementoffered tothecustomerAmiableCustomerDriverCustomerReason fordelinquencyis a "tightbudget"PromoterCallBridgingStatementAgentdisplayedActiveListeningOpenEndedQuestionaskedUnrestrictionoffered tothecustomerUse of"buckets" toeducate ondelinquencyExpressiveCustomerRe-positionthe "NO"for thecustomerNeutralCallAnalyticCustomerSTPP offerexplainedto thecustomerUse ofPersonalTestimonyCURECalculator2-3 monthplanLTPPoffered tothecustomerReason fordelinquencyis "SAQ"DetractorCallSplit CUREamountdue by nextDue DateCloseEndedQuestionaskedUse ofexplainingbenefitsAgentprovidedmore than3 optionsSettlementoffered tothecustomerAmiableCustomerDriverCustomerReason fordelinquencyis a "tightbudget"PromoterCallBridgingStatementAgentdisplayedActiveListening

Collections 101: Call Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Open Ended Question asked
  2. Unrestriction offered to the customer
  3. Use of "buckets" to educate on delinquency
  4. Expressive Customer
  5. Re-position the "NO" for the customer
  6. Neutral Call
  7. Analytic Customer
  8. STPP offer explained to the customer
  9. Use of Personal Testimony
  10. CURE Calculator 2-3 month plan
  11. LTPP offered to the customer
  12. Reason for delinquency is "SAQ"
  13. Detractor Call
  14. Split CURE amount due by next Due Date
  15. Close Ended Question asked
  16. Use of explaining benefits
  17. Agent provided more than 3 options
  18. Settlement offered to the customer
  19. Amiable Customer
  20. Driver Customer
  21. Reason for delinquency is a "tight budget"
  22. Promoter Call
  23. Bridging Statement
  24. Agent displayed Active Listening