Split CURE amount due by next Due Date Close Ended Question asked Analytic Customer Reason for delinquency is "SAQ" Detractor Call Settlement offered to the customer Re-position the "NO" for the customer Agent displayed Active Listening Bridging Statement Use of explaining benefits LTPP offered to the customer Use of Personal Testimony Unrestriction offered to the customer Driver Customer Amiable Customer STPP offer explained to the customer CURE Calculator 2-3 month plan Neutral Call Agent provided more than 3 options Open Ended Question asked Expressive Customer Promoter Call Reason for delinquency is a "tight budget" Use of "buckets" to educate on delinquency Split CURE amount due by next Due Date Close Ended Question asked Analytic Customer Reason for delinquency is "SAQ" Detractor Call Settlement offered to the customer Re-position the "NO" for the customer Agent displayed Active Listening Bridging Statement Use of explaining benefits LTPP offered to the customer Use of Personal Testimony Unrestriction offered to the customer Driver Customer Amiable Customer STPP offer explained to the customer CURE Calculator 2-3 month plan Neutral Call Agent provided more than 3 options Open Ended Question asked Expressive Customer Promoter Call Reason for delinquency is a "tight budget" Use of "buckets" to educate on delinquency
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Split CURE amount due by next Due Date
Close Ended Question asked
Analytic Customer
Reason for delinquency is "SAQ"
Detractor Call
Settlement offered to the customer
Re-position the "NO" for the customer
Agent displayed Active Listening
Bridging Statement
Use of explaining benefits
LTPP
offered to the customer
Use of Personal Testimony
Unrestriction offered to the customer
Driver Customer
Amiable Customer
STPP offer explained to the customer
CURE Calculator 2-3 month plan
Neutral Call
Agent provided more than 3 options
Open Ended Question asked
Expressive Customer
Promoter Call
Reason for delinquency is a "tight budget"
Use of "buckets" to educate on delinquency