EMPATHY - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. TREAT CLIENT'S AS ADULTS
2. EYE CONTACT
3. RESPOND QUICKLY
4. DON'T INTERRUPT
5. RESPECT PEOPLE'S TIME
6. SMILE
7. "THAT SOUNDS REALLY UPSETTING"
8. MOVE AT CLIENT'S PACE
9. STAND STRAIGHT
10. PUT YOURSELF IN THEIR SHOES
11. INFORM PEOPLE
12. MAINTAIN DIGNITY
13. "TELL ME MORE"
14. NOD HEAD
15. NO SLOUCHING
16. MOVE AT PATIENT'S PACE
17. ENGAGE IN CONVERSATION
18. HANDS AT SIDES
19. LEAN FORWARD
20. HANDLE WITH CARE
21. PATIENCE
22. LISTEN
23. "I SEE WHAT YOU MEAN"
24. HERE CLIENT'S OUT