Unmomentopor favor.Thankyou.Please holdfor a minutewhile Iresearchyour case.BCSE, thisis.....Howmay I helpyou?Your AOPrecord #is...Thankyou forholding.What isyour FIPScode?Please.Do you haveanyadditionalquestions forme?What isyourcurrentaddress?I'm sorry, Ididn't hearwhat yousaid.Was themothermarried toanyone at thetime of birth?I'm sorry, Ididn't hearwhat youasked.You'rewelcome.Have aniceday.If you do notstopyelling/searingat me I willhave to end thiscall.How longago did yousend usyour AOP?What isyour FIPScode?Have youtried theCSWS?Iunderstandyourfrustration.I'm glad Icouldassistyou.Have aniceday.What canI help youwithtoday?Will youplease holdfor a minutewhile I checkon that?Unmomentopor favor.Thankyou.Please holdfor a minutewhile Iresearchyour case.BCSE, thisis.....Howmay I helpyou?Your AOPrecord #is...Thankyou forholding.What isyour FIPScode?Please.Do you haveanyadditionalquestions forme?What isyourcurrentaddress?I'm sorry, Ididn't hearwhat yousaid.Was themothermarried toanyone at thetime of birth?I'm sorry, Ididn't hearwhat youasked.You'rewelcome.Have aniceday.If you do notstopyelling/searingat me I willhave to end thiscall.How longago did yousend usyour AOP?What isyour FIPScode?Have youtried theCSWS?Iunderstandyourfrustration.I'm glad Icouldassistyou.Have aniceday.What canI help youwithtoday?Will youplease holdfor a minutewhile I checkon that?

Helpline Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Un momento por favor.
  2. Thank you.
  3. Please hold for a minute while I research your case.
  4. BCSE, this is.....How may I help you?
  5. Your AOP record # is...
  6. Thank you for holding.
  7. What is your FIPS code?
  8. Please.
  9. Do you have any additional questions for me?
  10. What is your current address?
  11. I'm sorry, I didn't hear what you said.
  12. Was the mother married to anyone at the time of birth?
  13. I'm sorry, I didn't hear what you asked.
  14. You're welcome.
  15. Have a nice day.
  16. If you do not stop yelling/searing at me I will have to end this call.
  17. How long ago did you send us your AOP?
  18. What is your FIPS code?
  19. Have you tried the CSWS?
  20. I understand your frustration.
  21. I'm glad I could assist you.
  22. Have a nice day.
  23. What can I help you with today?
  24. Will you please hold for a minute while I check on that?