(PH name) Itwas apleasuretalking to youtodayI want to thankyou for takingthe time to talkto me today.We are solucky tohave you asa customerI'd love tohelp youwith thatI am so sorrythis hashappened toyou.I understandthis is notwhat you werelooking for asa resolutionI understandwhere youare comingfromI Absolutelyunderstandyou arefrustrated andI want to helpI hear howupset youare anddefinitelywant to helpYourbusinessmeans alot to us.I reallyappreciateyourconcernI understandhow thatcould be hardon yourfinancesThis isimportantto both youand meI can't evenimagine whatyou are goingthrough but Iam here to helpyou where I canYou havethe rightperson.In your positionI wouldcertainly beconcerned aswellI understandthat your time isvaluable and Iwant to come toa resolution inthis matterI'll investigatethis right awayand find outwhy yourexperience hassufferedIunderstandyourfrustrationI agree with youwholeheartedly,that would be adifficult situationto be inI am soglad thatyou calledtoday.I am sorrythis hasgotten tothis pointI wouldfeel thesameway.Let's takea look atthistogether(PH name) Itwas apleasuretalking to youtodayI want to thankyou for takingthe time to talkto me today.We are solucky tohave you asa customerI'd love tohelp youwith thatI am so sorrythis hashappened toyou.I understandthis is notwhat you werelooking for asa resolutionI understandwhere youare comingfromI Absolutelyunderstandyou arefrustrated andI want to helpI hear howupset youare anddefinitelywant to helpYourbusinessmeans alot to us.I reallyappreciateyourconcernI understandhow thatcould be hardon yourfinancesThis isimportantto both youand meI can't evenimagine whatyou are goingthrough but Iam here to helpyou where I canYou havethe rightperson.In your positionI wouldcertainly beconcerned aswellI understandthat your time isvaluable and Iwant to come toa resolution inthis matterI'll investigatethis right awayand find outwhy yourexperience hassufferedIunderstandyourfrustrationI agree with youwholeheartedly,that would be adifficult situationto be inI am soglad thatyou calledtoday.I am sorrythis hasgotten tothis pointI wouldfeel thesameway.Let's takea look atthistogether

Customer Connections - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. (PH name) It was a pleasure talking to you today
  2. I want to thank you for taking the time to talk to me today.
  3. We are so lucky to have you as a customer
  4. I'd love to help you with that
  5. I am so sorry this has happened to you.
  6. I understand this is not what you were looking for as a resolution
  7. I understand where you are coming from
  8. I Absolutely understand you are frustrated and I want to help
  9. I hear how upset you are and definitely want to help
  10. Your business means a lot to us.
  11. I really appreciate your concern
  12. I understand how that could be hard on your finances
  13. This is important to both you and me
  14. I can't even imagine what you are going through but I am here to help you where I can
  15. You have the right person.
  16. In your position I would certainly be concerned as well
  17. I understand that your time is valuable and I want to come to a resolution in this matter
  18. I'll investigate this right away and find out why your experience has suffered
  19. I understand your frustration
  20. I agree with you wholeheartedly, that would be a difficult situation to be in
  21. I am so glad that you called today.
  22. I am sorry this has gotten to this point
  23. I would feel the same way.
  24. Let's take a look at this together