I reallyappreciateyourconcernYou havethe rightperson.I hear howupset youare anddefinitelywant to helpI understandwhere youare comingfromWe are solucky tohave you asa customerI am so sorrythis hashappened toyou.I can't evenimagine whatyou are goingthrough but Iam here to helpyou where I canI am soglad thatyou calledtoday.I'll investigatethis right awayand find outwhy yourexperience hassufferedIn your positionI wouldcertainly beconcerned aswell(PH name) Itwas apleasuretalking to youtodayThis isimportantto both youand meLet's takea look atthistogetherI understandthat your time isvaluable and Iwant to come toa resolution inthis matterI am sorrythis hasgotten tothis pointI want to thankyou for takingthe time to talkto me today.IunderstandyourfrustrationI understandthis is notwhat you werelooking for asa resolutionI'd love tohelp youwith thatYourbusinessmeans alot to us.I Absolutelyunderstandyou arefrustrated andI want to helpI understandhow thatcould be hardon yourfinancesI agree with youwholeheartedly,that would be adifficult situationto be inI wouldfeel thesameway.I reallyappreciateyourconcernYou havethe rightperson.I hear howupset youare anddefinitelywant to helpI understandwhere youare comingfromWe are solucky tohave you asa customerI am so sorrythis hashappened toyou.I can't evenimagine whatyou are goingthrough but Iam here to helpyou where I canI am soglad thatyou calledtoday.I'll investigatethis right awayand find outwhy yourexperience hassufferedIn your positionI wouldcertainly beconcerned aswell(PH name) Itwas apleasuretalking to youtodayThis isimportantto both youand meLet's takea look atthistogetherI understandthat your time isvaluable and Iwant to come toa resolution inthis matterI am sorrythis hasgotten tothis pointI want to thankyou for takingthe time to talkto me today.IunderstandyourfrustrationI understandthis is notwhat you werelooking for asa resolutionI'd love tohelp youwith thatYourbusinessmeans alot to us.I Absolutelyunderstandyou arefrustrated andI want to helpI understandhow thatcould be hardon yourfinancesI agree with youwholeheartedly,that would be adifficult situationto be inI wouldfeel thesameway.

Customer Connections - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I really appreciate your concern
  2. You have the right person.
  3. I hear how upset you are and definitely want to help
  4. I understand where you are coming from
  5. We are so lucky to have you as a customer
  6. I am so sorry this has happened to you.
  7. I can't even imagine what you are going through but I am here to help you where I can
  8. I am so glad that you called today.
  9. I'll investigate this right away and find out why your experience has suffered
  10. In your position I would certainly be concerned as well
  11. (PH name) It was a pleasure talking to you today
  12. This is important to both you and me
  13. Let's take a look at this together
  14. I understand that your time is valuable and I want to come to a resolution in this matter
  15. I am sorry this has gotten to this point
  16. I want to thank you for taking the time to talk to me today.
  17. I understand your frustration
  18. I understand this is not what you were looking for as a resolution
  19. I'd love to help you with that
  20. Your business means a lot to us.
  21. I Absolutely understand you are frustrated and I want to help
  22. I understand how that could be hard on your finances
  23. I agree with you wholeheartedly, that would be a difficult situation to be in
  24. I would feel the same way.