This isimportantto both youand meLet's takea look atthistogetherI'd love tohelp youwith that(PH name) Itwas apleasuretalking to youtodayI understandhow thatcould be hardon yourfinancesIunderstandyourfrustrationI understandthis is notwhat you werelooking for asa resolutionI'll investigatethis right awayand find outwhy yourexperience hassufferedI agree with youwholeheartedly,that would be adifficult situationto be inI wouldfeel thesameway.Yourbusinessmeans alot to us.In your positionI wouldcertainly beconcerned aswellI understandwhere youare comingfromI am sorrythis hasgotten tothis pointI can't evenimagine whatyou are goingthrough but Iam here to helpyou where I canI understandthat your time isvaluable and Iwant to come toa resolution inthis matterWe are solucky tohave you asa customerI am soglad thatyou calledtoday.I reallyappreciateyourconcernI Absolutelyunderstandyou arefrustrated andI want to helpI am so sorrythis hashappened toyou.I want to thankyou for takingthe time to talkto me today.I hear howupset youare anddefinitelywant to helpYou havethe rightperson.This isimportantto both youand meLet's takea look atthistogetherI'd love tohelp youwith that(PH name) Itwas apleasuretalking to youtodayI understandhow thatcould be hardon yourfinancesIunderstandyourfrustrationI understandthis is notwhat you werelooking for asa resolutionI'll investigatethis right awayand find outwhy yourexperience hassufferedI agree with youwholeheartedly,that would be adifficult situationto be inI wouldfeel thesameway.Yourbusinessmeans alot to us.In your positionI wouldcertainly beconcerned aswellI understandwhere youare comingfromI am sorrythis hasgotten tothis pointI can't evenimagine whatyou are goingthrough but Iam here to helpyou where I canI understandthat your time isvaluable and Iwant to come toa resolution inthis matterWe are solucky tohave you asa customerI am soglad thatyou calledtoday.I reallyappreciateyourconcernI Absolutelyunderstandyou arefrustrated andI want to helpI am so sorrythis hashappened toyou.I want to thankyou for takingthe time to talkto me today.I hear howupset youare anddefinitelywant to helpYou havethe rightperson.

Customer Connections - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. This is important to both you and me
  2. Let's take a look at this together
  3. I'd love to help you with that
  4. (PH name) It was a pleasure talking to you today
  5. I understand how that could be hard on your finances
  6. I understand your frustration
  7. I understand this is not what you were looking for as a resolution
  8. I'll investigate this right away and find out why your experience has suffered
  9. I agree with you wholeheartedly, that would be a difficult situation to be in
  10. I would feel the same way.
  11. Your business means a lot to us.
  12. In your position I would certainly be concerned as well
  13. I understand where you are coming from
  14. I am sorry this has gotten to this point
  15. I can't even imagine what you are going through but I am here to help you where I can
  16. I understand that your time is valuable and I want to come to a resolution in this matter
  17. We are so lucky to have you as a customer
  18. I am so glad that you called today.
  19. I really appreciate your concern
  20. I Absolutely understand you are frustrated and I want to help
  21. I am so sorry this has happened to you.
  22. I want to thank you for taking the time to talk to me today.
  23. I hear how upset you are and definitely want to help
  24. You have the right person.