I am so sorrythis hashappened toyou.I'd love tohelp youwith thatIunderstandyourfrustrationI reallyappreciateyourconcern(PH name) Itwas apleasuretalking to youtodayI understandhow thatcould be hardon yourfinancesI am soglad thatyou calledtoday.I understandwhere youare comingfromI want to thankyou for takingthe time to talkto me today.I agree with youwholeheartedly,that would be adifficult situationto be inWe are solucky tohave you asa customerThis isimportantto both youand meI hear howupset youare anddefinitelywant to helpI wouldfeel thesameway.I understandthis is notwhat you werelooking for asa resolutionI can't evenimagine whatyou are goingthrough but Iam here to helpyou where I canYourbusinessmeans alot to us.Let's takea look atthistogetherI'll investigatethis right awayand find outwhy yourexperience hassufferedYou havethe rightperson.I am sorrythis hasgotten tothis pointI Absolutelyunderstandyou arefrustrated andI want to helpIn your positionI wouldcertainly beconcerned aswellI understandthat your time isvaluable and Iwant to come toa resolution inthis matterI am so sorrythis hashappened toyou.I'd love tohelp youwith thatIunderstandyourfrustrationI reallyappreciateyourconcern(PH name) Itwas apleasuretalking to youtodayI understandhow thatcould be hardon yourfinancesI am soglad thatyou calledtoday.I understandwhere youare comingfromI want to thankyou for takingthe time to talkto me today.I agree with youwholeheartedly,that would be adifficult situationto be inWe are solucky tohave you asa customerThis isimportantto both youand meI hear howupset youare anddefinitelywant to helpI wouldfeel thesameway.I understandthis is notwhat you werelooking for asa resolutionI can't evenimagine whatyou are goingthrough but Iam here to helpyou where I canYourbusinessmeans alot to us.Let's takea look atthistogetherI'll investigatethis right awayand find outwhy yourexperience hassufferedYou havethe rightperson.I am sorrythis hasgotten tothis pointI Absolutelyunderstandyou arefrustrated andI want to helpIn your positionI wouldcertainly beconcerned aswellI understandthat your time isvaluable and Iwant to come toa resolution inthis matter

Customer Connections - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I am so sorry this has happened to you.
  2. I'd love to help you with that
  3. I understand your frustration
  4. I really appreciate your concern
  5. (PH name) It was a pleasure talking to you today
  6. I understand how that could be hard on your finances
  7. I am so glad that you called today.
  8. I understand where you are coming from
  9. I want to thank you for taking the time to talk to me today.
  10. I agree with you wholeheartedly, that would be a difficult situation to be in
  11. We are so lucky to have you as a customer
  12. This is important to both you and me
  13. I hear how upset you are and definitely want to help
  14. I would feel the same way.
  15. I understand this is not what you were looking for as a resolution
  16. I can't even imagine what you are going through but I am here to help you where I can
  17. Your business means a lot to us.
  18. Let's take a look at this together
  19. I'll investigate this right away and find out why your experience has suffered
  20. You have the right person.
  21. I am sorry this has gotten to this point
  22. I Absolutely understand you are frustrated and I want to help
  23. In your position I would certainly be concerned as well
  24. I understand that your time is valuable and I want to come to a resolution in this matter