I understandhow thatcould be hardon yourfinancesI Absolutelyunderstandyou arefrustrated andI want to helpI wouldfeel thesameway.I can't evenimagine whatyou are goingthrough but Iam here to helpyou where I canYourbusinessmeans alot to us.I understandthis is notwhat you werelooking for asa resolutionI want to thankyou for takingthe time to talkto me today.I understandwhere youare comingfromLet's takea look atthistogetherI am sorrythis hasgotten tothis pointI reallyappreciateyourconcernI hear howupset youare anddefinitelywant to helpI agree with youwholeheartedly,that would be adifficult situationto be in(PH name) Itwas apleasuretalking to youtodayI understandthat your time isvaluable and Iwant to come toa resolution inthis matterIunderstandyourfrustrationThis isimportantto both youand meIn your positionI wouldcertainly beconcerned aswellWe are solucky tohave you asa customerI'd love tohelp youwith thatI am soglad thatyou calledtoday.I'll investigatethis right awayand find outwhy yourexperience hassufferedYou havethe rightperson.I am so sorrythis hashappened toyou.I understandhow thatcould be hardon yourfinancesI Absolutelyunderstandyou arefrustrated andI want to helpI wouldfeel thesameway.I can't evenimagine whatyou are goingthrough but Iam here to helpyou where I canYourbusinessmeans alot to us.I understandthis is notwhat you werelooking for asa resolutionI want to thankyou for takingthe time to talkto me today.I understandwhere youare comingfromLet's takea look atthistogetherI am sorrythis hasgotten tothis pointI reallyappreciateyourconcernI hear howupset youare anddefinitelywant to helpI agree with youwholeheartedly,that would be adifficult situationto be in(PH name) Itwas apleasuretalking to youtodayI understandthat your time isvaluable and Iwant to come toa resolution inthis matterIunderstandyourfrustrationThis isimportantto both youand meIn your positionI wouldcertainly beconcerned aswellWe are solucky tohave you asa customerI'd love tohelp youwith thatI am soglad thatyou calledtoday.I'll investigatethis right awayand find outwhy yourexperience hassufferedYou havethe rightperson.I am so sorrythis hashappened toyou.

Customer Connections - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I understand how that could be hard on your finances
  2. I Absolutely understand you are frustrated and I want to help
  3. I would feel the same way.
  4. I can't even imagine what you are going through but I am here to help you where I can
  5. Your business means a lot to us.
  6. I understand this is not what you were looking for as a resolution
  7. I want to thank you for taking the time to talk to me today.
  8. I understand where you are coming from
  9. Let's take a look at this together
  10. I am sorry this has gotten to this point
  11. I really appreciate your concern
  12. I hear how upset you are and definitely want to help
  13. I agree with you wholeheartedly, that would be a difficult situation to be in
  14. (PH name) It was a pleasure talking to you today
  15. I understand that your time is valuable and I want to come to a resolution in this matter
  16. I understand your frustration
  17. This is important to both you and me
  18. In your position I would certainly be concerned as well
  19. We are so lucky to have you as a customer
  20. I'd love to help you with that
  21. I am so glad that you called today.
  22. I'll investigate this right away and find out why your experience has suffered
  23. You have the right person.
  24. I am so sorry this has happened to you.