I am soglad thatyou calledtoday.IunderstandyourfrustrationI can't evenimagine whatyou are goingthrough but Iam here to helpyou where I can(PH name) Itwas apleasuretalking to youtodayI understandthis is notwhat you werelooking for asa resolutionI want to thankyou for takingthe time to talkto me today.I am sorrythis hasgotten tothis pointI'll investigatethis right awayand find outwhy yourexperience hassufferedI understandhow thatcould be hardon yourfinancesI understandwhere youare comingfromYou havethe rightperson.I reallyappreciateyourconcernI am so sorrythis hashappened toyou.Yourbusinessmeans alot to us.We are solucky tohave you asa customerI Absolutelyunderstandyou arefrustrated andI want to helpIn your positionI wouldcertainly beconcerned aswellI agree with youwholeheartedly,that would be adifficult situationto be inI understandthat your time isvaluable and Iwant to come toa resolution inthis matterI wouldfeel thesameway.Let's takea look atthistogetherThis isimportantto both youand meI hear howupset youare anddefinitelywant to helpI'd love tohelp youwith thatI am soglad thatyou calledtoday.IunderstandyourfrustrationI can't evenimagine whatyou are goingthrough but Iam here to helpyou where I can(PH name) Itwas apleasuretalking to youtodayI understandthis is notwhat you werelooking for asa resolutionI want to thankyou for takingthe time to talkto me today.I am sorrythis hasgotten tothis pointI'll investigatethis right awayand find outwhy yourexperience hassufferedI understandhow thatcould be hardon yourfinancesI understandwhere youare comingfromYou havethe rightperson.I reallyappreciateyourconcernI am so sorrythis hashappened toyou.Yourbusinessmeans alot to us.We are solucky tohave you asa customerI Absolutelyunderstandyou arefrustrated andI want to helpIn your positionI wouldcertainly beconcerned aswellI agree with youwholeheartedly,that would be adifficult situationto be inI understandthat your time isvaluable and Iwant to come toa resolution inthis matterI wouldfeel thesameway.Let's takea look atthistogetherThis isimportantto both youand meI hear howupset youare anddefinitelywant to helpI'd love tohelp youwith that

Customer Connections - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I am so glad that you called today.
  2. I understand your frustration
  3. I can't even imagine what you are going through but I am here to help you where I can
  4. (PH name) It was a pleasure talking to you today
  5. I understand this is not what you were looking for as a resolution
  6. I want to thank you for taking the time to talk to me today.
  7. I am sorry this has gotten to this point
  8. I'll investigate this right away and find out why your experience has suffered
  9. I understand how that could be hard on your finances
  10. I understand where you are coming from
  11. You have the right person.
  12. I really appreciate your concern
  13. I am so sorry this has happened to you.
  14. Your business means a lot to us.
  15. We are so lucky to have you as a customer
  16. I Absolutely understand you are frustrated and I want to help
  17. In your position I would certainly be concerned as well
  18. I agree with you wholeheartedly, that would be a difficult situation to be in
  19. I understand that your time is valuable and I want to come to a resolution in this matter
  20. I would feel the same way.
  21. Let's take a look at this together
  22. This is important to both you and me
  23. I hear how upset you are and definitely want to help
  24. I'd love to help you with that