I understandthis is notwhat you werelooking for asa resolutionI'll investigatethis right awayand find outwhy yourexperience hassufferedIn your positionI wouldcertainly beconcerned aswellIunderstandyourfrustration(PH name) Itwas apleasuretalking to youtodayI wouldfeel thesameway.I'd love tohelp youwith thatWe are solucky tohave you asa customerI Absolutelyunderstandyou arefrustrated andI want to helpI understandthat your time isvaluable and Iwant to come toa resolution inthis matterYou havethe rightperson.I want to thankyou for takingthe time to talkto me today.I am so sorrythis hashappened toyou.I understandwhere youare comingfromYourbusinessmeans alot to us.I reallyappreciateyourconcernI can't evenimagine whatyou are goingthrough but Iam here to helpyou where I canThis isimportantto both youand meI am sorrythis hasgotten tothis pointI hear howupset youare anddefinitelywant to helpI understandhow thatcould be hardon yourfinancesI am soglad thatyou calledtoday.I agree with youwholeheartedly,that would be adifficult situationto be inLet's takea look atthistogetherI understandthis is notwhat you werelooking for asa resolutionI'll investigatethis right awayand find outwhy yourexperience hassufferedIn your positionI wouldcertainly beconcerned aswellIunderstandyourfrustration(PH name) Itwas apleasuretalking to youtodayI wouldfeel thesameway.I'd love tohelp youwith thatWe are solucky tohave you asa customerI Absolutelyunderstandyou arefrustrated andI want to helpI understandthat your time isvaluable and Iwant to come toa resolution inthis matterYou havethe rightperson.I want to thankyou for takingthe time to talkto me today.I am so sorrythis hashappened toyou.I understandwhere youare comingfromYourbusinessmeans alot to us.I reallyappreciateyourconcernI can't evenimagine whatyou are goingthrough but Iam here to helpyou where I canThis isimportantto both youand meI am sorrythis hasgotten tothis pointI hear howupset youare anddefinitelywant to helpI understandhow thatcould be hardon yourfinancesI am soglad thatyou calledtoday.I agree with youwholeheartedly,that would be adifficult situationto be inLet's takea look atthistogether

Customer Connections - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I understand this is not what you were looking for as a resolution
  2. I'll investigate this right away and find out why your experience has suffered
  3. In your position I would certainly be concerned as well
  4. I understand your frustration
  5. (PH name) It was a pleasure talking to you today
  6. I would feel the same way.
  7. I'd love to help you with that
  8. We are so lucky to have you as a customer
  9. I Absolutely understand you are frustrated and I want to help
  10. I understand that your time is valuable and I want to come to a resolution in this matter
  11. You have the right person.
  12. I want to thank you for taking the time to talk to me today.
  13. I am so sorry this has happened to you.
  14. I understand where you are coming from
  15. Your business means a lot to us.
  16. I really appreciate your concern
  17. I can't even imagine what you are going through but I am here to help you where I can
  18. This is important to both you and me
  19. I am sorry this has gotten to this point
  20. I hear how upset you are and definitely want to help
  21. I understand how that could be hard on your finances
  22. I am so glad that you called today.
  23. I agree with you wholeheartedly, that would be a difficult situation to be in
  24. Let's take a look at this together