I reallyappreciateyourconcernI wouldfeel thesameway.You havethe rightperson.I understandhow thatcould be hardon yourfinancesI'd love tohelp youwith thatIunderstandyourfrustrationI am soglad thatyou calledtoday.I understandthat your time isvaluable and Iwant to come toa resolution inthis matterI Absolutelyunderstandyou arefrustrated andI want to helpI am so sorrythis hashappened toyou.In your positionI wouldcertainly beconcerned aswellI understandwhere youare comingfromI hear howupset youare anddefinitelywant to help(PH name) Itwas apleasuretalking to youtodayWe are solucky tohave you asa customerI understandthis is notwhat you werelooking for asa resolutionLet's takea look atthistogetherThis isimportantto both youand meI can't evenimagine whatyou are goingthrough but Iam here to helpyou where I canYourbusinessmeans alot to us.I am sorrythis hasgotten tothis pointI want to thankyou for takingthe time to talkto me today.I'll investigatethis right awayand find outwhy yourexperience hassufferedI agree with youwholeheartedly,that would be adifficult situationto be inI reallyappreciateyourconcernI wouldfeel thesameway.You havethe rightperson.I understandhow thatcould be hardon yourfinancesI'd love tohelp youwith thatIunderstandyourfrustrationI am soglad thatyou calledtoday.I understandthat your time isvaluable and Iwant to come toa resolution inthis matterI Absolutelyunderstandyou arefrustrated andI want to helpI am so sorrythis hashappened toyou.In your positionI wouldcertainly beconcerned aswellI understandwhere youare comingfromI hear howupset youare anddefinitelywant to help(PH name) Itwas apleasuretalking to youtodayWe are solucky tohave you asa customerI understandthis is notwhat you werelooking for asa resolutionLet's takea look atthistogetherThis isimportantto both youand meI can't evenimagine whatyou are goingthrough but Iam here to helpyou where I canYourbusinessmeans alot to us.I am sorrythis hasgotten tothis pointI want to thankyou for takingthe time to talkto me today.I'll investigatethis right awayand find outwhy yourexperience hassufferedI agree with youwholeheartedly,that would be adifficult situationto be in

Customer Connections - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I really appreciate your concern
  2. I would feel the same way.
  3. You have the right person.
  4. I understand how that could be hard on your finances
  5. I'd love to help you with that
  6. I understand your frustration
  7. I am so glad that you called today.
  8. I understand that your time is valuable and I want to come to a resolution in this matter
  9. I Absolutely understand you are frustrated and I want to help
  10. I am so sorry this has happened to you.
  11. In your position I would certainly be concerned as well
  12. I understand where you are coming from
  13. I hear how upset you are and definitely want to help
  14. (PH name) It was a pleasure talking to you today
  15. We are so lucky to have you as a customer
  16. I understand this is not what you were looking for as a resolution
  17. Let's take a look at this together
  18. This is important to both you and me
  19. I can't even imagine what you are going through but I am here to help you where I can
  20. Your business means a lot to us.
  21. I am sorry this has gotten to this point
  22. I want to thank you for taking the time to talk to me today.
  23. I'll investigate this right away and find out why your experience has suffered
  24. I agree with you wholeheartedly, that would be a difficult situation to be in