I understandhow thatcould be hardon yourfinancesIn your positionI wouldcertainly beconcerned aswellIunderstandyourfrustrationI understandwhere youare comingfromThis isimportantto both youand meI am sorrythis hasgotten tothis pointWe are solucky tohave you asa customerLet's takea look atthistogetherI am soglad thatyou calledtoday.You havethe rightperson.I understandthat your time isvaluable and Iwant to come toa resolution inthis matterI agree with youwholeheartedly,that would be adifficult situationto be inI reallyappreciateyourconcernYourbusinessmeans alot to us.I am so sorrythis hashappened toyou.I'd love tohelp youwith that(PH name) Itwas apleasuretalking to youtodayI understandthis is notwhat you werelooking for asa resolutionI'll investigatethis right awayand find outwhy yourexperience hassufferedI Absolutelyunderstandyou arefrustrated andI want to helpI can't evenimagine whatyou are goingthrough but Iam here to helpyou where I canI want to thankyou for takingthe time to talkto me today.I wouldfeel thesameway.I hear howupset youare anddefinitelywant to helpI understandhow thatcould be hardon yourfinancesIn your positionI wouldcertainly beconcerned aswellIunderstandyourfrustrationI understandwhere youare comingfromThis isimportantto both youand meI am sorrythis hasgotten tothis pointWe are solucky tohave you asa customerLet's takea look atthistogetherI am soglad thatyou calledtoday.You havethe rightperson.I understandthat your time isvaluable and Iwant to come toa resolution inthis matterI agree with youwholeheartedly,that would be adifficult situationto be inI reallyappreciateyourconcernYourbusinessmeans alot to us.I am so sorrythis hashappened toyou.I'd love tohelp youwith that(PH name) Itwas apleasuretalking to youtodayI understandthis is notwhat you werelooking for asa resolutionI'll investigatethis right awayand find outwhy yourexperience hassufferedI Absolutelyunderstandyou arefrustrated andI want to helpI can't evenimagine whatyou are goingthrough but Iam here to helpyou where I canI want to thankyou for takingthe time to talkto me today.I wouldfeel thesameway.I hear howupset youare anddefinitelywant to help

Customer Connections - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I understand how that could be hard on your finances
  2. In your position I would certainly be concerned as well
  3. I understand your frustration
  4. I understand where you are coming from
  5. This is important to both you and me
  6. I am sorry this has gotten to this point
  7. We are so lucky to have you as a customer
  8. Let's take a look at this together
  9. I am so glad that you called today.
  10. You have the right person.
  11. I understand that your time is valuable and I want to come to a resolution in this matter
  12. I agree with you wholeheartedly, that would be a difficult situation to be in
  13. I really appreciate your concern
  14. Your business means a lot to us.
  15. I am so sorry this has happened to you.
  16. I'd love to help you with that
  17. (PH name) It was a pleasure talking to you today
  18. I understand this is not what you were looking for as a resolution
  19. I'll investigate this right away and find out why your experience has suffered
  20. I Absolutely understand you are frustrated and I want to help
  21. I can't even imagine what you are going through but I am here to help you where I can
  22. I want to thank you for taking the time to talk to me today.
  23. I would feel the same way.
  24. I hear how upset you are and definitely want to help