I am sorrythis hasgotten tothis pointI reallyappreciateyourconcernI am so sorrythis hashappened toyou.I am soglad thatyou calledtoday.Yourbusinessmeans alot to us.I agree with youwholeheartedly,that would be adifficult situationto be inI'd love tohelp youwith thatI can't evenimagine whatyou are goingthrough but Iam here to helpyou where I canI wouldfeel thesameway.I Absolutelyunderstandyou arefrustrated andI want to helpI hear howupset youare anddefinitelywant to helpI'll investigatethis right awayand find outwhy yourexperience hassufferedI want to thankyou for takingthe time to talkto me today.This isimportantto both youand me(PH name) Itwas apleasuretalking to youtodayLet's takea look atthistogetherIunderstandyourfrustrationI understandhow thatcould be hardon yourfinancesIn your positionI wouldcertainly beconcerned aswellI understandthat your time isvaluable and Iwant to come toa resolution inthis matterWe are solucky tohave you asa customerYou havethe rightperson.I understandwhere youare comingfromI understandthis is notwhat you werelooking for asa resolutionI am sorrythis hasgotten tothis pointI reallyappreciateyourconcernI am so sorrythis hashappened toyou.I am soglad thatyou calledtoday.Yourbusinessmeans alot to us.I agree with youwholeheartedly,that would be adifficult situationto be inI'd love tohelp youwith thatI can't evenimagine whatyou are goingthrough but Iam here to helpyou where I canI wouldfeel thesameway.I Absolutelyunderstandyou arefrustrated andI want to helpI hear howupset youare anddefinitelywant to helpI'll investigatethis right awayand find outwhy yourexperience hassufferedI want to thankyou for takingthe time to talkto me today.This isimportantto both youand me(PH name) Itwas apleasuretalking to youtodayLet's takea look atthistogetherIunderstandyourfrustrationI understandhow thatcould be hardon yourfinancesIn your positionI wouldcertainly beconcerned aswellI understandthat your time isvaluable and Iwant to come toa resolution inthis matterWe are solucky tohave you asa customerYou havethe rightperson.I understandwhere youare comingfromI understandthis is notwhat you werelooking for asa resolution

Customer Connections - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I am sorry this has gotten to this point
  2. I really appreciate your concern
  3. I am so sorry this has happened to you.
  4. I am so glad that you called today.
  5. Your business means a lot to us.
  6. I agree with you wholeheartedly, that would be a difficult situation to be in
  7. I'd love to help you with that
  8. I can't even imagine what you are going through but I am here to help you where I can
  9. I would feel the same way.
  10. I Absolutely understand you are frustrated and I want to help
  11. I hear how upset you are and definitely want to help
  12. I'll investigate this right away and find out why your experience has suffered
  13. I want to thank you for taking the time to talk to me today.
  14. This is important to both you and me
  15. (PH name) It was a pleasure talking to you today
  16. Let's take a look at this together
  17. I understand your frustration
  18. I understand how that could be hard on your finances
  19. In your position I would certainly be concerned as well
  20. I understand that your time is valuable and I want to come to a resolution in this matter
  21. We are so lucky to have you as a customer
  22. You have the right person.
  23. I understand where you are coming from
  24. I understand this is not what you were looking for as a resolution