We are solucky tohave you asa customerI am so sorrythis hashappened toyou.I understandthis is notwhat you werelooking for asa resolutionI'll investigatethis right awayand find outwhy yourexperience hassufferedLet's takea look atthistogetherI understandhow thatcould be hardon yourfinancesI agree with youwholeheartedly,that would be adifficult situationto be inI am soglad thatyou calledtoday.I can't evenimagine whatyou are goingthrough but Iam here to helpyou where I canYou havethe rightperson.I am sorrythis hasgotten tothis pointI want to thankyou for takingthe time to talkto me today.I wouldfeel thesameway.(PH name) Itwas apleasuretalking to youtodayYourbusinessmeans alot to us.In your positionI wouldcertainly beconcerned aswellI understandwhere youare comingfromI'd love tohelp youwith thatIunderstandyourfrustrationI understandthat your time isvaluable and Iwant to come toa resolution inthis matterI Absolutelyunderstandyou arefrustrated andI want to helpI reallyappreciateyourconcernI hear howupset youare anddefinitelywant to helpThis isimportantto both youand meWe are solucky tohave you asa customerI am so sorrythis hashappened toyou.I understandthis is notwhat you werelooking for asa resolutionI'll investigatethis right awayand find outwhy yourexperience hassufferedLet's takea look atthistogetherI understandhow thatcould be hardon yourfinancesI agree with youwholeheartedly,that would be adifficult situationto be inI am soglad thatyou calledtoday.I can't evenimagine whatyou are goingthrough but Iam here to helpyou where I canYou havethe rightperson.I am sorrythis hasgotten tothis pointI want to thankyou for takingthe time to talkto me today.I wouldfeel thesameway.(PH name) Itwas apleasuretalking to youtodayYourbusinessmeans alot to us.In your positionI wouldcertainly beconcerned aswellI understandwhere youare comingfromI'd love tohelp youwith thatIunderstandyourfrustrationI understandthat your time isvaluable and Iwant to come toa resolution inthis matterI Absolutelyunderstandyou arefrustrated andI want to helpI reallyappreciateyourconcernI hear howupset youare anddefinitelywant to helpThis isimportantto both youand me

Customer Connections - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. We are so lucky to have you as a customer
  2. I am so sorry this has happened to you.
  3. I understand this is not what you were looking for as a resolution
  4. I'll investigate this right away and find out why your experience has suffered
  5. Let's take a look at this together
  6. I understand how that could be hard on your finances
  7. I agree with you wholeheartedly, that would be a difficult situation to be in
  8. I am so glad that you called today.
  9. I can't even imagine what you are going through but I am here to help you where I can
  10. You have the right person.
  11. I am sorry this has gotten to this point
  12. I want to thank you for taking the time to talk to me today.
  13. I would feel the same way.
  14. (PH name) It was a pleasure talking to you today
  15. Your business means a lot to us.
  16. In your position I would certainly be concerned as well
  17. I understand where you are coming from
  18. I'd love to help you with that
  19. I understand your frustration
  20. I understand that your time is valuable and I want to come to a resolution in this matter
  21. I Absolutely understand you are frustrated and I want to help
  22. I really appreciate your concern
  23. I hear how upset you are and definitely want to help
  24. This is important to both you and me