I am sorrythis hasgotten tothis pointI'll investigatethis right awayand find outwhy yourexperience hassufferedI agree with youwholeheartedly,that would be adifficult situationto be in(PH name) Itwas apleasuretalking to youtodayI want to thankyou for takingthe time to talkto me today.I reallyappreciateyourconcernLet's takea look atthistogetherIunderstandyourfrustrationI understandthat your time isvaluable and Iwant to come toa resolution inthis matterI understandhow thatcould be hardon yourfinancesI'd love tohelp youwith thatYourbusinessmeans alot to us.I understandwhere youare comingfromI understandthis is notwhat you werelooking for asa resolutionI am so sorrythis hashappened toyou.I hear howupset youare anddefinitelywant to helpYou havethe rightperson.I wouldfeel thesameway.We are solucky tohave you asa customerI can't evenimagine whatyou are goingthrough but Iam here to helpyou where I canI am soglad thatyou calledtoday.This isimportantto both youand meI Absolutelyunderstandyou arefrustrated andI want to helpIn your positionI wouldcertainly beconcerned aswellI am sorrythis hasgotten tothis pointI'll investigatethis right awayand find outwhy yourexperience hassufferedI agree with youwholeheartedly,that would be adifficult situationto be in(PH name) Itwas apleasuretalking to youtodayI want to thankyou for takingthe time to talkto me today.I reallyappreciateyourconcernLet's takea look atthistogetherIunderstandyourfrustrationI understandthat your time isvaluable and Iwant to come toa resolution inthis matterI understandhow thatcould be hardon yourfinancesI'd love tohelp youwith thatYourbusinessmeans alot to us.I understandwhere youare comingfromI understandthis is notwhat you werelooking for asa resolutionI am so sorrythis hashappened toyou.I hear howupset youare anddefinitelywant to helpYou havethe rightperson.I wouldfeel thesameway.We are solucky tohave you asa customerI can't evenimagine whatyou are goingthrough but Iam here to helpyou where I canI am soglad thatyou calledtoday.This isimportantto both youand meI Absolutelyunderstandyou arefrustrated andI want to helpIn your positionI wouldcertainly beconcerned aswell

Customer Connections - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I am sorry this has gotten to this point
  2. I'll investigate this right away and find out why your experience has suffered
  3. I agree with you wholeheartedly, that would be a difficult situation to be in
  4. (PH name) It was a pleasure talking to you today
  5. I want to thank you for taking the time to talk to me today.
  6. I really appreciate your concern
  7. Let's take a look at this together
  8. I understand your frustration
  9. I understand that your time is valuable and I want to come to a resolution in this matter
  10. I understand how that could be hard on your finances
  11. I'd love to help you with that
  12. Your business means a lot to us.
  13. I understand where you are coming from
  14. I understand this is not what you were looking for as a resolution
  15. I am so sorry this has happened to you.
  16. I hear how upset you are and definitely want to help
  17. You have the right person.
  18. I would feel the same way.
  19. We are so lucky to have you as a customer
  20. I can't even imagine what you are going through but I am here to help you where I can
  21. I am so glad that you called today.
  22. This is important to both you and me
  23. I Absolutely understand you are frustrated and I want to help
  24. In your position I would certainly be concerned as well