You havethe rightperson.(PH name) Itwas apleasuretalking to youtodayYourbusinessmeans alot to us.I understandhow thatcould be hardon yourfinancesI hear howupset youare anddefinitelywant to helpLet's takea look atthistogetherWe are solucky tohave you asa customerI reallyappreciateyourconcernIn your positionI wouldcertainly beconcerned aswellI understandthat your time isvaluable and Iwant to come toa resolution inthis matterI am soglad thatyou calledtoday.I'll investigatethis right awayand find outwhy yourexperience hassufferedI agree with youwholeheartedly,that would be adifficult situationto be inI Absolutelyunderstandyou arefrustrated andI want to helpI can't evenimagine whatyou are goingthrough but Iam here to helpyou where I canI understandwhere youare comingfromI am sorrythis hasgotten tothis pointI wouldfeel thesameway.I'd love tohelp youwith thatI understandthis is notwhat you werelooking for asa resolutionThis isimportantto both youand meI am so sorrythis hashappened toyou.IunderstandyourfrustrationI want to thankyou for takingthe time to talkto me today.You havethe rightperson.(PH name) Itwas apleasuretalking to youtodayYourbusinessmeans alot to us.I understandhow thatcould be hardon yourfinancesI hear howupset youare anddefinitelywant to helpLet's takea look atthistogetherWe are solucky tohave you asa customerI reallyappreciateyourconcernIn your positionI wouldcertainly beconcerned aswellI understandthat your time isvaluable and Iwant to come toa resolution inthis matterI am soglad thatyou calledtoday.I'll investigatethis right awayand find outwhy yourexperience hassufferedI agree with youwholeheartedly,that would be adifficult situationto be inI Absolutelyunderstandyou arefrustrated andI want to helpI can't evenimagine whatyou are goingthrough but Iam here to helpyou where I canI understandwhere youare comingfromI am sorrythis hasgotten tothis pointI wouldfeel thesameway.I'd love tohelp youwith thatI understandthis is notwhat you werelooking for asa resolutionThis isimportantto both youand meI am so sorrythis hashappened toyou.IunderstandyourfrustrationI want to thankyou for takingthe time to talkto me today.

Customer Connections - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You have the right person.
  2. (PH name) It was a pleasure talking to you today
  3. Your business means a lot to us.
  4. I understand how that could be hard on your finances
  5. I hear how upset you are and definitely want to help
  6. Let's take a look at this together
  7. We are so lucky to have you as a customer
  8. I really appreciate your concern
  9. In your position I would certainly be concerned as well
  10. I understand that your time is valuable and I want to come to a resolution in this matter
  11. I am so glad that you called today.
  12. I'll investigate this right away and find out why your experience has suffered
  13. I agree with you wholeheartedly, that would be a difficult situation to be in
  14. I Absolutely understand you are frustrated and I want to help
  15. I can't even imagine what you are going through but I am here to help you where I can
  16. I understand where you are coming from
  17. I am sorry this has gotten to this point
  18. I would feel the same way.
  19. I'd love to help you with that
  20. I understand this is not what you were looking for as a resolution
  21. This is important to both you and me
  22. I am so sorry this has happened to you.
  23. I understand your frustration
  24. I want to thank you for taking the time to talk to me today.