Let's takea look atthistogetherI'd love tohelp youwith thatI wouldfeel thesameway.IunderstandyourfrustrationI am so sorrythis hashappened toyou.I hear howupset youare anddefinitelywant to helpI understandthat your time isvaluable and Iwant to come toa resolution inthis matterI am soglad thatyou calledtoday.I reallyappreciateyourconcernYou havethe rightperson.I understandwhere youare comingfromI'll investigatethis right awayand find outwhy yourexperience hassufferedI can't evenimagine whatyou are goingthrough but Iam here to helpyou where I canIn your positionI wouldcertainly beconcerned aswellI Absolutelyunderstandyou arefrustrated andI want to helpThis isimportantto both youand meI want to thankyou for takingthe time to talkto me today.(PH name) Itwas apleasuretalking to youtodayI agree with youwholeheartedly,that would be adifficult situationto be inI am sorrythis hasgotten tothis pointI understandthis is notwhat you werelooking for asa resolutionWe are solucky tohave you asa customerI understandhow thatcould be hardon yourfinancesYourbusinessmeans alot to us.Let's takea look atthistogetherI'd love tohelp youwith thatI wouldfeel thesameway.IunderstandyourfrustrationI am so sorrythis hashappened toyou.I hear howupset youare anddefinitelywant to helpI understandthat your time isvaluable and Iwant to come toa resolution inthis matterI am soglad thatyou calledtoday.I reallyappreciateyourconcernYou havethe rightperson.I understandwhere youare comingfromI'll investigatethis right awayand find outwhy yourexperience hassufferedI can't evenimagine whatyou are goingthrough but Iam here to helpyou where I canIn your positionI wouldcertainly beconcerned aswellI Absolutelyunderstandyou arefrustrated andI want to helpThis isimportantto both youand meI want to thankyou for takingthe time to talkto me today.(PH name) Itwas apleasuretalking to youtodayI agree with youwholeheartedly,that would be adifficult situationto be inI am sorrythis hasgotten tothis pointI understandthis is notwhat you werelooking for asa resolutionWe are solucky tohave you asa customerI understandhow thatcould be hardon yourfinancesYourbusinessmeans alot to us.

Customer Connections - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Let's take a look at this together
  2. I'd love to help you with that
  3. I would feel the same way.
  4. I understand your frustration
  5. I am so sorry this has happened to you.
  6. I hear how upset you are and definitely want to help
  7. I understand that your time is valuable and I want to come to a resolution in this matter
  8. I am so glad that you called today.
  9. I really appreciate your concern
  10. You have the right person.
  11. I understand where you are coming from
  12. I'll investigate this right away and find out why your experience has suffered
  13. I can't even imagine what you are going through but I am here to help you where I can
  14. In your position I would certainly be concerned as well
  15. I Absolutely understand you are frustrated and I want to help
  16. This is important to both you and me
  17. I want to thank you for taking the time to talk to me today.
  18. (PH name) It was a pleasure talking to you today
  19. I agree with you wholeheartedly, that would be a difficult situation to be in
  20. I am sorry this has gotten to this point
  21. I understand this is not what you were looking for as a resolution
  22. We are so lucky to have you as a customer
  23. I understand how that could be hard on your finances
  24. Your business means a lot to us.