I wouldfeel thesameway.I am soglad thatyou calledtoday.I'd love tohelp youwith thatI understandthat your time isvaluable and Iwant to come toa resolution inthis matterI understandhow thatcould be hardon yourfinancesI can't evenimagine whatyou are goingthrough but Iam here to helpyou where I canI agree with youwholeheartedly,that would be adifficult situationto be inYourbusinessmeans alot to us.In your positionI wouldcertainly beconcerned aswellI am sorrythis hasgotten tothis pointI am so sorrythis hashappened toyou.We are solucky tohave you asa customerI hear howupset youare anddefinitelywant to helpI understandwhere youare comingfromI'll investigatethis right awayand find outwhy yourexperience hassufferedI understandthis is notwhat you werelooking for asa resolutionLet's takea look atthistogetherI want to thankyou for takingthe time to talkto me today.I Absolutelyunderstandyou arefrustrated andI want to helpIunderstandyourfrustrationI reallyappreciateyourconcernYou havethe rightperson.This isimportantto both youand me(PH name) Itwas apleasuretalking to youtodayI wouldfeel thesameway.I am soglad thatyou calledtoday.I'd love tohelp youwith thatI understandthat your time isvaluable and Iwant to come toa resolution inthis matterI understandhow thatcould be hardon yourfinancesI can't evenimagine whatyou are goingthrough but Iam here to helpyou where I canI agree with youwholeheartedly,that would be adifficult situationto be inYourbusinessmeans alot to us.In your positionI wouldcertainly beconcerned aswellI am sorrythis hasgotten tothis pointI am so sorrythis hashappened toyou.We are solucky tohave you asa customerI hear howupset youare anddefinitelywant to helpI understandwhere youare comingfromI'll investigatethis right awayand find outwhy yourexperience hassufferedI understandthis is notwhat you werelooking for asa resolutionLet's takea look atthistogetherI want to thankyou for takingthe time to talkto me today.I Absolutelyunderstandyou arefrustrated andI want to helpIunderstandyourfrustrationI reallyappreciateyourconcernYou havethe rightperson.This isimportantto both youand me(PH name) Itwas apleasuretalking to youtoday

Customer Connections - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I would feel the same way.
  2. I am so glad that you called today.
  3. I'd love to help you with that
  4. I understand that your time is valuable and I want to come to a resolution in this matter
  5. I understand how that could be hard on your finances
  6. I can't even imagine what you are going through but I am here to help you where I can
  7. I agree with you wholeheartedly, that would be a difficult situation to be in
  8. Your business means a lot to us.
  9. In your position I would certainly be concerned as well
  10. I am sorry this has gotten to this point
  11. I am so sorry this has happened to you.
  12. We are so lucky to have you as a customer
  13. I hear how upset you are and definitely want to help
  14. I understand where you are coming from
  15. I'll investigate this right away and find out why your experience has suffered
  16. I understand this is not what you were looking for as a resolution
  17. Let's take a look at this together
  18. I want to thank you for taking the time to talk to me today.
  19. I Absolutely understand you are frustrated and I want to help
  20. I understand your frustration
  21. I really appreciate your concern
  22. You have the right person.
  23. This is important to both you and me
  24. (PH name) It was a pleasure talking to you today