I understandwhere youare comingfromI wouldfeel thesameway.Let's takea look atthistogetherI Absolutelyunderstandyou arefrustrated andI want to helpI am sorrythis hasgotten tothis pointIunderstandyourfrustrationI understandhow thatcould be hardon yourfinancesI reallyappreciateyourconcernIn your positionI wouldcertainly beconcerned aswellI can't evenimagine whatyou are goingthrough but Iam here to helpyou where I canI agree with youwholeheartedly,that would be adifficult situationto be inI understandthat your time isvaluable and Iwant to come toa resolution inthis matterYou havethe rightperson.I'll investigatethis right awayand find outwhy yourexperience hassufferedYourbusinessmeans alot to us.This isimportantto both youand meWe are solucky tohave you asa customerI'd love tohelp youwith that(PH name) Itwas apleasuretalking to youtodayI understandthis is notwhat you werelooking for asa resolutionI am so sorrythis hashappened toyou.I am soglad thatyou calledtoday.I want to thankyou for takingthe time to talkto me today.I hear howupset youare anddefinitelywant to helpI understandwhere youare comingfromI wouldfeel thesameway.Let's takea look atthistogetherI Absolutelyunderstandyou arefrustrated andI want to helpI am sorrythis hasgotten tothis pointIunderstandyourfrustrationI understandhow thatcould be hardon yourfinancesI reallyappreciateyourconcernIn your positionI wouldcertainly beconcerned aswellI can't evenimagine whatyou are goingthrough but Iam here to helpyou where I canI agree with youwholeheartedly,that would be adifficult situationto be inI understandthat your time isvaluable and Iwant to come toa resolution inthis matterYou havethe rightperson.I'll investigatethis right awayand find outwhy yourexperience hassufferedYourbusinessmeans alot to us.This isimportantto both youand meWe are solucky tohave you asa customerI'd love tohelp youwith that(PH name) Itwas apleasuretalking to youtodayI understandthis is notwhat you werelooking for asa resolutionI am so sorrythis hashappened toyou.I am soglad thatyou calledtoday.I want to thankyou for takingthe time to talkto me today.I hear howupset youare anddefinitelywant to help

Customer Connections - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I understand where you are coming from
  2. I would feel the same way.
  3. Let's take a look at this together
  4. I Absolutely understand you are frustrated and I want to help
  5. I am sorry this has gotten to this point
  6. I understand your frustration
  7. I understand how that could be hard on your finances
  8. I really appreciate your concern
  9. In your position I would certainly be concerned as well
  10. I can't even imagine what you are going through but I am here to help you where I can
  11. I agree with you wholeheartedly, that would be a difficult situation to be in
  12. I understand that your time is valuable and I want to come to a resolution in this matter
  13. You have the right person.
  14. I'll investigate this right away and find out why your experience has suffered
  15. Your business means a lot to us.
  16. This is important to both you and me
  17. We are so lucky to have you as a customer
  18. I'd love to help you with that
  19. (PH name) It was a pleasure talking to you today
  20. I understand this is not what you were looking for as a resolution
  21. I am so sorry this has happened to you.
  22. I am so glad that you called today.
  23. I want to thank you for taking the time to talk to me today.
  24. I hear how upset you are and definitely want to help