De- escalate Call All of Team Rick is in office Everyone gets a 10 (1 day) Dan or Adrian make a goal Everyone logs out at end of day Logs in/ takes call by 8 am Everyone enters hours every week Ask teammates questions before managers Answers one question in Team Rick Slack Everyone handles 25 calls (1 day) Someone has a 1 hour call In Recognition Rick makes a Dad joke 1 day without refunds Day w/o using Rick to answer questions Steve or Adrian mention Bodi Rick audits random account Spanish call Meets UR Everyone answers a question in Slack (SDL) Submit correct tickets Under 10 minute handle time Create campaign Above 90% on quality De- escalate Call All of Team Rick is in office Everyone gets a 10 (1 day) Dan or Adrian make a goal Everyone logs out at end of day Logs in/ takes call by 8 am Everyone enters hours every week Ask teammates questions before managers Answers one question in Team Rick Slack Everyone handles 25 calls (1 day) Someone has a 1 hour call In Recognition Rick makes a Dad joke 1 day without refunds Day w/o using Rick to answer questions Steve or Adrian mention Bodi Rick audits random account Spanish call Meets UR Everyone answers a question in Slack (SDL) Submit correct tickets Under 10 minute handle time Create campaign Above 90% on quality
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
De-escalate Call
All of Team Rick is in office
Everyone gets a 10 (1 day)
Dan or Adrian make a goal
Everyone logs out at end of day
Logs in/ takes call by 8 am
Everyone enters hours every week
Ask teammates questions before managers
Answers one question in Team Rick Slack
Everyone handles 25 calls (1 day)
Someone has a 1 hour call
In Recognition
Rick makes a Dad joke
1 day without refunds
Day w/o using Rick to answer questions
Steve or Adrian mention Bodi
Rick audits random account
Spanish
call
Meets UR
Everyone answers a question in Slack (SDL)
Submit correct tickets
Under 10 minute handle time
Create campaign
Above 90% on quality