Fall Patient Pay Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. PT cries on the phone
2. PT says they don't owe their bill
3. Key a pick up
4. transfer to cpap supplies
5. call transferred that is not billing dept
6. Patient complains about autopay
7. someone is cold transferred to you
8. PT doesn't know their account number
9. you get yelled at for a branch problem
10. PT asks for a SUP
11. PT doesn't understand deductible charges
12. Someone calls Garrin a different name
13. PT has beensent letters, ignored them
14. Transfer to vegas DME
15. Insurance rep calls in with patient
16. Patient "didn't know this was a rental"
17. 2 e-delivery or autopay set ups
18. Javier brings up pumpkin spice
19. Bailey sneezes more than once
20. PT has issues with insurance, calls us
21. Over $100 payment
22. Over 20 non-ACD accounts
23. You descaled a sup call
24. PT swears at you