Fall Patient Pay Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Patient "didn't know this was a rental"
2. PT asks for a SUP
3. Someone calls Garrin a different name
4. Bailey sneezes more than once
5. PT doesn't know their account number
6. Javier brings up pumpkin spice
7. PT doesn't understand deductible charges
8. PT says they don't owe their bill
9. Over $100 payment
10. PT cries on the phone
11. transfer to cpap supplies
12. call transferred that is not billing dept
13. PT swears at you
14. Transfer to vegas DME
15. PT has beensent letters, ignored them
16. Over 20 non-ACD accounts
17. someone is cold transferred to you
18. you get yelled at for a branch problem
19. PT has issues with insurance, calls us
20. 2 e-delivery or autopay set ups
21. You descaled a sup call
22. Patient complains about autopay
23. Key a pick up
24. Insurance rep calls in with patient