8 ResRec’d in1 Day10 ResRec’d in1 Day1 SwarmAssist –OtherDepartmentPositive Word(“Great,”“Excellent,”“Fantastic,” Etc.)in a SurveyComment7 ResRec’d in1 DaySubmit 1UltiExcellenceS/OAttach 25KCSArticles inWeekCall on 8Auto-Close inWeek1 SwarmAssist –SameDepartmentReceiveUltiExcellenceS/O9 ResRec’d in1 Day2 5-StarSurveysin 1 DayTell 1EmbarrassingStory in Chat– Mark“Important”Train TeamMember(30 min orMore)Call on 3Auto-Close in 1DayAgedCasesto 02 QueueSweepAssists inWeekAttach 8KCSArticles in1 Day100%SLA 3Days inRow3 4- or 5-StarSurveys inWeek3 SwarmAssists inWeekSurvey withPositiveCommentReceivedTrainRising Star(30 min orMore)Edit 2KCSArticles inWeekRespondto 3 Q’s inChat in 1Day8 ResRec’d in1 Day10 ResRec’d in1 Day1 SwarmAssist –OtherDepartmentPositive Word(“Great,”“Excellent,”“Fantastic,” Etc.)in a SurveyComment7 ResRec’d in1 DaySubmit 1UltiExcellenceS/OAttach 25KCSArticles inWeekCall on 8Auto-Close inWeek1 SwarmAssist –SameDepartmentReceiveUltiExcellenceS/O9 ResRec’d in1 Day2 5-StarSurveysin 1 DayTell 1EmbarrassingStory in Chat– Mark“Important”Train TeamMember(30 min orMore)Call on 3Auto-Close in 1DayAgedCasesto 02 QueueSweepAssists inWeekAttach 8KCSArticles in1 Day100%SLA 3Days inRow3 4- or 5-StarSurveys inWeek3 SwarmAssists inWeekSurvey withPositiveCommentReceivedTrainRising Star(30 min orMore)Edit 2KCSArticles inWeekRespondto 3 Q’s inChat in 1Day

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 8 Res Rec’d in 1 Day
  2. 10 Res Rec’d in 1 Day
  3. 1 Swarm Assist – Other Department
  4. Positive Word (“Great,” “Excellent,” “Fantastic,” Etc.) in a Survey Comment
  5. 7 Res Rec’d in 1 Day
  6. Submit 1 UltiExcellence S/O
  7. Attach 25 KCS Articles in Week
  8. Call on 8 Auto-Close in Week
  9. 1 Swarm Assist – Same Department
  10. Receive UltiExcellence S/O
  11. 9 Res Rec’d in 1 Day
  12. 2 5-Star Surveys in 1 Day
  13. Tell 1 Embarrassing Story in Chat – Mark “Important”
  14. Train Team Member (30 min or More)
  15. Call on 3 Auto-Close in 1 Day
  16. Aged Cases to 0
  17. 2 Queue Sweep Assists in Week
  18. Attach 8 KCS Articles in 1 Day
  19. 100% SLA 3 Days in Row
  20. 3 4- or 5-Star Surveys in Week
  21. 3 Swarm Assists in Week
  22. Survey with Positive Comment Received
  23. Train Rising Star (30 min or More)
  24. Edit 2 KCS Articles in Week
  25. Respond to 3 Q’s in Chat in 1 Day