10 ResRec’d in1 DayTell 1EmbarrassingStory in Chat– Mark“Important”2 5-StarSurveysin 1 DayTrain TeamMember(30 min orMore)AgedCasesto 01 SwarmAssist –SameDepartmentAttach 8KCSArticles in1 DaySubmit 1UltiExcellenceS/O1 SwarmAssist –OtherDepartmentTrainRising Star(30 min orMore)ReceiveUltiExcellenceS/ORespondto 3 Q’s inChat in 1DayEdit 2KCSArticles inWeekSurvey withPositiveCommentReceivedCall on 8Auto-Close inWeekPositive Word(“Great,”“Excellent,”“Fantastic,” Etc.)in a SurveyComment100%SLA 3Days inRowAttach 25KCSArticles inWeekCall on 3Auto-Close in 1Day3 4- or 5-StarSurveys inWeek7 ResRec’d in1 Day3 SwarmAssists inWeek9 ResRec’d in1 Day2 QueueSweepAssists inWeek8 ResRec’d in1 Day10 ResRec’d in1 DayTell 1EmbarrassingStory in Chat– Mark“Important”2 5-StarSurveysin 1 DayTrain TeamMember(30 min orMore)AgedCasesto 01 SwarmAssist –SameDepartmentAttach 8KCSArticles in1 DaySubmit 1UltiExcellenceS/O1 SwarmAssist –OtherDepartmentTrainRising Star(30 min orMore)ReceiveUltiExcellenceS/ORespondto 3 Q’s inChat in 1DayEdit 2KCSArticles inWeekSurvey withPositiveCommentReceivedCall on 8Auto-Close inWeekPositive Word(“Great,”“Excellent,”“Fantastic,” Etc.)in a SurveyComment100%SLA 3Days inRowAttach 25KCSArticles inWeekCall on 3Auto-Close in 1Day3 4- or 5-StarSurveys inWeek7 ResRec’d in1 Day3 SwarmAssists inWeek9 ResRec’d in1 Day2 QueueSweepAssists inWeek8 ResRec’d in1 Day

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 10 Res Rec’d in 1 Day
  2. Tell 1 Embarrassing Story in Chat – Mark “Important”
  3. 2 5-Star Surveys in 1 Day
  4. Train Team Member (30 min or More)
  5. Aged Cases to 0
  6. 1 Swarm Assist – Same Department
  7. Attach 8 KCS Articles in 1 Day
  8. Submit 1 UltiExcellence S/O
  9. 1 Swarm Assist – Other Department
  10. Train Rising Star (30 min or More)
  11. Receive UltiExcellence S/O
  12. Respond to 3 Q’s in Chat in 1 Day
  13. Edit 2 KCS Articles in Week
  14. Survey with Positive Comment Received
  15. Call on 8 Auto-Close in Week
  16. Positive Word (“Great,” “Excellent,” “Fantastic,” Etc.) in a Survey Comment
  17. 100% SLA 3 Days in Row
  18. Attach 25 KCS Articles in Week
  19. Call on 3 Auto-Close in 1 Day
  20. 3 4- or 5-Star Surveys in Week
  21. 7 Res Rec’d in 1 Day
  22. 3 Swarm Assists in Week
  23. 9 Res Rec’d in 1 Day
  24. 2 Queue Sweep Assists in Week
  25. 8 Res Rec’d in 1 Day