9 ResRec’d in1 DayCall on 3Auto-Close in 1Day2 QueueSweepAssists inWeekCall on 8Auto-Close inWeekEdit 2KCSArticles inWeekAgedCasesto 03 4- or 5-StarSurveys inWeekTrainRising Star(30 min orMore)Attach 25KCSArticles inWeekTrain TeamMember(30 min orMore)100%SLA 3Days inRowSubmit 1UltiExcellenceS/O10 ResRec’d in1 Day2 5-StarSurveysin 1 Day7 ResRec’d in1 Day1 SwarmAssist –SameDepartment3 SwarmAssists inWeekRespondto 3 Q’s inChat in 1DaySurvey withPositiveCommentReceivedReceiveUltiExcellenceS/O1 SwarmAssist –OtherDepartmentAttach 8KCSArticles in1 Day8 ResRec’d in1 DayPositive Word(“Great,”“Excellent,”“Fantastic,” Etc.)in a SurveyCommentTell 1EmbarrassingStory in Chat– Mark“Important”9 ResRec’d in1 DayCall on 3Auto-Close in 1Day2 QueueSweepAssists inWeekCall on 8Auto-Close inWeekEdit 2KCSArticles inWeekAgedCasesto 03 4- or 5-StarSurveys inWeekTrainRising Star(30 min orMore)Attach 25KCSArticles inWeekTrain TeamMember(30 min orMore)100%SLA 3Days inRowSubmit 1UltiExcellenceS/O10 ResRec’d in1 Day2 5-StarSurveysin 1 Day7 ResRec’d in1 Day1 SwarmAssist –SameDepartment3 SwarmAssists inWeekRespondto 3 Q’s inChat in 1DaySurvey withPositiveCommentReceivedReceiveUltiExcellenceS/O1 SwarmAssist –OtherDepartmentAttach 8KCSArticles in1 Day8 ResRec’d in1 DayPositive Word(“Great,”“Excellent,”“Fantastic,” Etc.)in a SurveyCommentTell 1EmbarrassingStory in Chat– Mark“Important”

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 9 Res Rec’d in 1 Day
  2. Call on 3 Auto-Close in 1 Day
  3. 2 Queue Sweep Assists in Week
  4. Call on 8 Auto-Close in Week
  5. Edit 2 KCS Articles in Week
  6. Aged Cases to 0
  7. 3 4- or 5-Star Surveys in Week
  8. Train Rising Star (30 min or More)
  9. Attach 25 KCS Articles in Week
  10. Train Team Member (30 min or More)
  11. 100% SLA 3 Days in Row
  12. Submit 1 UltiExcellence S/O
  13. 10 Res Rec’d in 1 Day
  14. 2 5-Star Surveys in 1 Day
  15. 7 Res Rec’d in 1 Day
  16. 1 Swarm Assist – Same Department
  17. 3 Swarm Assists in Week
  18. Respond to 3 Q’s in Chat in 1 Day
  19. Survey with Positive Comment Received
  20. Receive UltiExcellence S/O
  21. 1 Swarm Assist – Other Department
  22. Attach 8 KCS Articles in 1 Day
  23. 8 Res Rec’d in 1 Day
  24. Positive Word (“Great,” “Excellent,” “Fantastic,” Etc.) in a Survey Comment
  25. Tell 1 Embarrassing Story in Chat – Mark “Important”