Attach 25KCSArticles inWeekSubmit 1UltiExcellenceS/OTell 1EmbarrassingStory in Chat– Mark“Important”Positive Word(“Great,”“Excellent,”“Fantastic,” Etc.)in a SurveyCommentEdit 2KCSArticles inWeek7 ResRec’d in1 DayCall on 3Auto-Close in 1Day3 SwarmAssists inWeek2 QueueSweepAssists inWeekSurvey withPositiveCommentReceived9 ResRec’d in1 Day10 ResRec’d in1 Day100%SLA 3Days inRow8 ResRec’d in1 DayReceiveUltiExcellenceS/OAttach 8KCSArticles in1 DayCall on 8Auto-Close inWeekRespondto 3 Q’s inChat in 1Day2 5-StarSurveysin 1 Day1 SwarmAssist –SameDepartment3 4- or 5-StarSurveys inWeek1 SwarmAssist –OtherDepartmentTrain TeamMember(30 min orMore)AgedCasesto 0TrainRising Star(30 min orMore)Attach 25KCSArticles inWeekSubmit 1UltiExcellenceS/OTell 1EmbarrassingStory in Chat– Mark“Important”Positive Word(“Great,”“Excellent,”“Fantastic,” Etc.)in a SurveyCommentEdit 2KCSArticles inWeek7 ResRec’d in1 DayCall on 3Auto-Close in 1Day3 SwarmAssists inWeek2 QueueSweepAssists inWeekSurvey withPositiveCommentReceived9 ResRec’d in1 Day10 ResRec’d in1 Day100%SLA 3Days inRow8 ResRec’d in1 DayReceiveUltiExcellenceS/OAttach 8KCSArticles in1 DayCall on 8Auto-Close inWeekRespondto 3 Q’s inChat in 1Day2 5-StarSurveysin 1 Day1 SwarmAssist –SameDepartment3 4- or 5-StarSurveys inWeek1 SwarmAssist –OtherDepartmentTrain TeamMember(30 min orMore)AgedCasesto 0TrainRising Star(30 min orMore)

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Attach 25 KCS Articles in Week
  2. Submit 1 UltiExcellence S/O
  3. Tell 1 Embarrassing Story in Chat – Mark “Important”
  4. Positive Word (“Great,” “Excellent,” “Fantastic,” Etc.) in a Survey Comment
  5. Edit 2 KCS Articles in Week
  6. 7 Res Rec’d in 1 Day
  7. Call on 3 Auto-Close in 1 Day
  8. 3 Swarm Assists in Week
  9. 2 Queue Sweep Assists in Week
  10. Survey with Positive Comment Received
  11. 9 Res Rec’d in 1 Day
  12. 10 Res Rec’d in 1 Day
  13. 100% SLA 3 Days in Row
  14. 8 Res Rec’d in 1 Day
  15. Receive UltiExcellence S/O
  16. Attach 8 KCS Articles in 1 Day
  17. Call on 8 Auto-Close in Week
  18. Respond to 3 Q’s in Chat in 1 Day
  19. 2 5-Star Surveys in 1 Day
  20. 1 Swarm Assist – Same Department
  21. 3 4- or 5-Star Surveys in Week
  22. 1 Swarm Assist – Other Department
  23. Train Team Member (30 min or More)
  24. Aged Cases to 0
  25. Train Rising Star (30 min or More)