Call on 3Auto-Close in 1DayAttach 25KCSArticles inWeekRespondto 3 Q’s inChat in 1Day3 SwarmAssists inWeekTrainRising Star(30 min orMore)Positive Word(“Great,”“Excellent,”“Fantastic,” Etc.)in a SurveyComment1 SwarmAssist –SameDepartmentCall on 8Auto-Close inWeekSurvey withPositiveCommentReceivedEdit 2KCSArticles inWeekAgedCasesto 0Submit 1UltiExcellenceS/O1 SwarmAssist –OtherDepartment8 ResRec’d in1 Day7 ResRec’d in1 Day100%SLA 3Days inRowAttach 8KCSArticles in1 Day3 4- or 5-StarSurveys inWeekTell 1EmbarrassingStory in Chat– Mark“Important”2 QueueSweepAssists inWeek2 5-StarSurveysin 1 DayTrain TeamMember(30 min orMore)9 ResRec’d in1 Day10 ResRec’d in1 DayReceiveUltiExcellenceS/OCall on 3Auto-Close in 1DayAttach 25KCSArticles inWeekRespondto 3 Q’s inChat in 1Day3 SwarmAssists inWeekTrainRising Star(30 min orMore)Positive Word(“Great,”“Excellent,”“Fantastic,” Etc.)in a SurveyComment1 SwarmAssist –SameDepartmentCall on 8Auto-Close inWeekSurvey withPositiveCommentReceivedEdit 2KCSArticles inWeekAgedCasesto 0Submit 1UltiExcellenceS/O1 SwarmAssist –OtherDepartment8 ResRec’d in1 Day7 ResRec’d in1 Day100%SLA 3Days inRowAttach 8KCSArticles in1 Day3 4- or 5-StarSurveys inWeekTell 1EmbarrassingStory in Chat– Mark“Important”2 QueueSweepAssists inWeek2 5-StarSurveysin 1 DayTrain TeamMember(30 min orMore)9 ResRec’d in1 Day10 ResRec’d in1 DayReceiveUltiExcellenceS/O

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Call on 3 Auto-Close in 1 Day
  2. Attach 25 KCS Articles in Week
  3. Respond to 3 Q’s in Chat in 1 Day
  4. 3 Swarm Assists in Week
  5. Train Rising Star (30 min or More)
  6. Positive Word (“Great,” “Excellent,” “Fantastic,” Etc.) in a Survey Comment
  7. 1 Swarm Assist – Same Department
  8. Call on 8 Auto-Close in Week
  9. Survey with Positive Comment Received
  10. Edit 2 KCS Articles in Week
  11. Aged Cases to 0
  12. Submit 1 UltiExcellence S/O
  13. 1 Swarm Assist – Other Department
  14. 8 Res Rec’d in 1 Day
  15. 7 Res Rec’d in 1 Day
  16. 100% SLA 3 Days in Row
  17. Attach 8 KCS Articles in 1 Day
  18. 3 4- or 5-Star Surveys in Week
  19. Tell 1 Embarrassing Story in Chat – Mark “Important”
  20. 2 Queue Sweep Assists in Week
  21. 2 5-Star Surveys in 1 Day
  22. Train Team Member (30 min or More)
  23. 9 Res Rec’d in 1 Day
  24. 10 Res Rec’d in 1 Day
  25. Receive UltiExcellence S/O