TrainRising Star(30 min orMore)Call on 3Auto-Close in 1DayEdit 2KCSArticles inWeekAttach 8KCSArticles in1 Day3 4- or 5-StarSurveys inWeekTell 1EmbarrassingStory in Chat– Mark“Important”2 QueueSweepAssists inWeekSurvey withPositiveCommentReceivedSubmit 1UltiExcellenceS/O3 SwarmAssists inWeek8 ResRec’d in1 Day100%SLA 3Days inRow2 5-StarSurveysin 1 Day1 SwarmAssist –SameDepartmentAttach 25KCSArticles inWeek1 SwarmAssist –OtherDepartment9 ResRec’d in1 Day10 ResRec’d in1 DayCall on 8Auto-Close inWeekAgedCasesto 07 ResRec’d in1 DayPositive Word(“Great,”“Excellent,”“Fantastic,” Etc.)in a SurveyCommentTrain TeamMember(30 min orMore)ReceiveUltiExcellenceS/ORespondto 3 Q’s inChat in 1DayTrainRising Star(30 min orMore)Call on 3Auto-Close in 1DayEdit 2KCSArticles inWeekAttach 8KCSArticles in1 Day3 4- or 5-StarSurveys inWeekTell 1EmbarrassingStory in Chat– Mark“Important”2 QueueSweepAssists inWeekSurvey withPositiveCommentReceivedSubmit 1UltiExcellenceS/O3 SwarmAssists inWeek8 ResRec’d in1 Day100%SLA 3Days inRow2 5-StarSurveysin 1 Day1 SwarmAssist –SameDepartmentAttach 25KCSArticles inWeek1 SwarmAssist –OtherDepartment9 ResRec’d in1 Day10 ResRec’d in1 DayCall on 8Auto-Close inWeekAgedCasesto 07 ResRec’d in1 DayPositive Word(“Great,”“Excellent,”“Fantastic,” Etc.)in a SurveyCommentTrain TeamMember(30 min orMore)ReceiveUltiExcellenceS/ORespondto 3 Q’s inChat in 1Day

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Train Rising Star (30 min or More)
  2. Call on 3 Auto-Close in 1 Day
  3. Edit 2 KCS Articles in Week
  4. Attach 8 KCS Articles in 1 Day
  5. 3 4- or 5-Star Surveys in Week
  6. Tell 1 Embarrassing Story in Chat – Mark “Important”
  7. 2 Queue Sweep Assists in Week
  8. Survey with Positive Comment Received
  9. Submit 1 UltiExcellence S/O
  10. 3 Swarm Assists in Week
  11. 8 Res Rec’d in 1 Day
  12. 100% SLA 3 Days in Row
  13. 2 5-Star Surveys in 1 Day
  14. 1 Swarm Assist – Same Department
  15. Attach 25 KCS Articles in Week
  16. 1 Swarm Assist – Other Department
  17. 9 Res Rec’d in 1 Day
  18. 10 Res Rec’d in 1 Day
  19. Call on 8 Auto-Close in Week
  20. Aged Cases to 0
  21. 7 Res Rec’d in 1 Day
  22. Positive Word (“Great,” “Excellent,” “Fantastic,” Etc.) in a Survey Comment
  23. Train Team Member (30 min or More)
  24. Receive UltiExcellence S/O
  25. Respond to 3 Q’s in Chat in 1 Day