9 ResRec’d in1 Day100%SLA 3Days inRowCall on 8Auto-Close inWeek3 4- or 5-StarSurveys inWeekAttach 8KCSArticles in1 Day1 SwarmAssist –SameDepartmentAttach 25KCSArticles inWeek2 5-StarSurveysin 1 DaySubmit 1UltiExcellenceS/O3 SwarmAssists inWeekTell 1EmbarrassingStory in Chat– Mark“Important”TrainRising Star(30 min orMore)Train TeamMember(30 min orMore)1 SwarmAssist –OtherDepartment8 ResRec’d in1 DaySurvey withPositiveCommentReceivedEdit 2KCSArticles inWeekRespondto 3 Q’s inChat in 1DayCall on 3Auto-Close in 1Day7 ResRec’d in1 DayAgedCasesto 0Positive Word(“Great,”“Excellent,”“Fantastic,” Etc.)in a SurveyComment2 QueueSweepAssists inWeekReceiveUltiExcellenceS/O10 ResRec’d in1 Day9 ResRec’d in1 Day100%SLA 3Days inRowCall on 8Auto-Close inWeek3 4- or 5-StarSurveys inWeekAttach 8KCSArticles in1 Day1 SwarmAssist –SameDepartmentAttach 25KCSArticles inWeek2 5-StarSurveysin 1 DaySubmit 1UltiExcellenceS/O3 SwarmAssists inWeekTell 1EmbarrassingStory in Chat– Mark“Important”TrainRising Star(30 min orMore)Train TeamMember(30 min orMore)1 SwarmAssist –OtherDepartment8 ResRec’d in1 DaySurvey withPositiveCommentReceivedEdit 2KCSArticles inWeekRespondto 3 Q’s inChat in 1DayCall on 3Auto-Close in 1Day7 ResRec’d in1 DayAgedCasesto 0Positive Word(“Great,”“Excellent,”“Fantastic,” Etc.)in a SurveyComment2 QueueSweepAssists inWeekReceiveUltiExcellenceS/O10 ResRec’d in1 Day

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 9 Res Rec’d in 1 Day
  2. 100% SLA 3 Days in Row
  3. Call on 8 Auto-Close in Week
  4. 3 4- or 5-Star Surveys in Week
  5. Attach 8 KCS Articles in 1 Day
  6. 1 Swarm Assist – Same Department
  7. Attach 25 KCS Articles in Week
  8. 2 5-Star Surveys in 1 Day
  9. Submit 1 UltiExcellence S/O
  10. 3 Swarm Assists in Week
  11. Tell 1 Embarrassing Story in Chat – Mark “Important”
  12. Train Rising Star (30 min or More)
  13. Train Team Member (30 min or More)
  14. 1 Swarm Assist – Other Department
  15. 8 Res Rec’d in 1 Day
  16. Survey with Positive Comment Received
  17. Edit 2 KCS Articles in Week
  18. Respond to 3 Q’s in Chat in 1 Day
  19. Call on 3 Auto-Close in 1 Day
  20. 7 Res Rec’d in 1 Day
  21. Aged Cases to 0
  22. Positive Word (“Great,” “Excellent,” “Fantastic,” Etc.) in a Survey Comment
  23. 2 Queue Sweep Assists in Week
  24. Receive UltiExcellence S/O
  25. 10 Res Rec’d in 1 Day