Spoke to a customer named John Used the word "insane" on a call Used the word "splendid" on a call Upgraded cust on T&F Sold HSI Sold DIRECTV Saved 4 customers in a row Saved a cust from going to competitor Sold HP Sold Price for Life Sold Double Play Used the word "monster" on a call Below 19.0 HS per100 at 1pm Spoke to someone in PHX Migrated Prism to DIRECTV Upgraded HSI Speed (60 or higher) Showed empathy Spoke to a customer named Mary Spoke to someone in WA Asked 3 discovery ? on a call Compliment/ gratitude from a customer Helped a teammate Acknowledged customer’s concerns Below 730 AHT at 1pm Spoke to a customer named John Used the word "insane" on a call Used the word "splendid" on a call Upgraded cust on T&F Sold HSI Sold DIRECTV Saved 4 customers in a row Saved a cust from going to competitor Sold HP Sold Price for Life Sold Double Play Used the word "monster" on a call Below 19.0 HS per100 at 1pm Spoke to someone in PHX Migrated Prism to DIRECTV Upgraded HSI Speed (60 or higher) Showed empathy Spoke to a customer named Mary Spoke to someone in WA Asked 3 discovery ? on a call Compliment/ gratitude from a customer Helped a teammate Acknowledged customer’s concerns Below 730 AHT at 1pm
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Spoke to a
customer
named John
Used the word "insane" on a call
Used the word "splendid" on a call
Upgraded cust on T&F
Sold HSI
Sold
DIRECTV
Saved 4 customers in a row
Saved a cust from going to competitor
Sold HP
Sold Price
for Life
Sold Double Play
Used the word "monster" on a call
Below 19.0 HS per100 at 1pm
Spoke to
someone in PHX
Migrated
Prism to
DIRECTV
Upgraded
HSI Speed (60 or higher)
Showed
empathy
Spoke to a
customer
named Mary
Spoke to
someone in WA
Asked 3 discovery ? on a call
Compliment/
gratitude from
a customer
Helped a
teammate
Acknowledged
customer’s
concerns
Below 730 AHT at 1pm