HoldPleaseFirstChoiceSpeedofAnswerTC3EligibilityGetNextOICBlueShieldMemberSurgeryCustomerServiceHospitalReference#BenefitsTransferCallPackageMemberQueueKronosCopierCallCenterHoldTimePriorAuthProviderQueueMagellanICMPhoneAnesthesiaEscalationChiroMedicalRecordsAdjustmentQueueSpyglassCheckTracerEOBCalldropCallResolutionProviderFaxGreetingOrthoticsTechVMNRProviderDisputeCallBackHoldPleaseFirstChoiceSpeedofAnswerTC3EligibilityGetNextOICBlueShieldMemberSurgeryCustomerServiceHospitalReference#BenefitsTransferCallPackageMemberQueueKronosCopierCallCenterHoldTimePriorAuthProviderQueueMagellanICMPhoneAnesthesiaEscalationChiroMedicalRecordsAdjustmentQueueSpyglassCheckTracerEOBCalldropCallResolutionProviderFaxGreetingOrthoticsTechVMNRProviderDisputeCallBack

Customer Service Week!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Hold Please
  2. First Choice
  3. Speed of Answer
  4. TC3
  5. Eligibility
  6. Get Next
  7. OIC
  8. Blue Shield
  9. Member
  10. Surgery
  11. Customer Service
  12. Hospital
  13. Reference #
  14. Benefits
  15. Transfer Call
  16. Package
  17. Member Queue
  18. Kronos
  19. Copier
  20. Call Center
  21. Hold Time
  22. Prior Auth
  23. Provider Queue
  24. Magellan
  25. ICM
  26. Phone
  27. Anesthesia
  28. Escalation
  29. Chiro
  30. Medical Records
  31. Adjustment Queue
  32. Spyglass
  33. Check Tracer
  34. EOB
  35. Call drop
  36. Call Resolution
  37. Provider
  38. Fax
  39. Greeting
  40. Orthotics
  41. Tech
  42. VMNR
  43. Provider Dispute
  44. Call Back