GreetingEscalationPhoneMedicalRecordsEOBHospitalICMBlueShieldPackageChiroCallResolutionVMNRAdjustmentQueueProviderReference#FaxHoldTimeMemberKronosPriorAuthCopierCustomerServiceTransferCallCalldropHoldPleaseMagellanOICEligibilityBenefitsSurgeryMemberQueueSpyglassCallCenterTC3FirstChoiceSpeedofAnswerAnesthesiaTechOrthoticsProviderQueueCallBackProviderDisputeGetNextCheckTracerGreetingEscalationPhoneMedicalRecordsEOBHospitalICMBlueShieldPackageChiroCallResolutionVMNRAdjustmentQueueProviderReference#FaxHoldTimeMemberKronosPriorAuthCopierCustomerServiceTransferCallCalldropHoldPleaseMagellanOICEligibilityBenefitsSurgeryMemberQueueSpyglassCallCenterTC3FirstChoiceSpeedofAnswerAnesthesiaTechOrthoticsProviderQueueCallBackProviderDisputeGetNextCheckTracer

Customer Service Week!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Greeting
  2. Escalation
  3. Phone
  4. Medical Records
  5. EOB
  6. Hospital
  7. ICM
  8. Blue Shield
  9. Package
  10. Chiro
  11. Call Resolution
  12. VMNR
  13. Adjustment Queue
  14. Provider
  15. Reference #
  16. Fax
  17. Hold Time
  18. Member
  19. Kronos
  20. Prior Auth
  21. Copier
  22. Customer Service
  23. Transfer Call
  24. Call drop
  25. Hold Please
  26. Magellan
  27. OIC
  28. Eligibility
  29. Benefits
  30. Surgery
  31. Member Queue
  32. Spyglass
  33. Call Center
  34. TC3
  35. First Choice
  36. Speed of Answer
  37. Anesthesia
  38. Tech
  39. Orthotics
  40. Provider Queue
  41. Call Back
  42. Provider Dispute
  43. Get Next
  44. Check Tracer