MaintainedW/I under15% forthe dayCompleteda benedesignationletterCompleteda CustIDmergeClosed 10cases forthe daySent aSENDWORDAssisted ateammatewith acomplexcaseWent tolunch ontimeReceived2 callsfrom thesame FCClose acasebefore yourfirst breakGave ateammatekudosClosed anew casewithin24hrsReached outto a managerto expedite acaseTook over20 callsfor thedayLess than10 casesin queueReceiveda classactioncaseLaughedon a callReceivedan IMfrom anFCNo casesover 5days oldin queueReached aclient onthe first callattemptReceiveda callback froma clientResolveda CostBasisrequestClosed 3casesbeforelunchReceived aSENDWORDContactedtheEstatesteamConnectletterapproved onfirst attemptReceivedan IMfrom aCRSOperationsexpediteda case foryouCreateda VODReceived 5calls fromanotherregionMaintainedW/I under15% forthe dayCompleteda benedesignationletterCompleteda CustIDmergeClosed 10cases forthe daySent aSENDWORDAssisted ateammatewith acomplexcaseWent tolunch ontimeReceived2 callsfrom thesame FCClose acasebefore yourfirst breakGave ateammatekudosClosed anew casewithin24hrsReached outto a managerto expedite acaseTook over20 callsfor thedayLess than10 casesin queueReceiveda classactioncaseLaughedon a callReceivedan IMfrom anFCNo casesover 5days oldin queueReached aclient onthe first callattemptReceiveda callback froma clientResolveda CostBasisrequestClosed 3casesbeforelunchReceived aSENDWORDContactedtheEstatesteamConnectletterapproved onfirst attemptReceivedan IMfrom aCRSOperationsexpediteda case foryouCreateda VODReceived 5calls fromanotherregion

Partner Support - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Maintained W/I under 15% for the day
  2. Completed a bene designation letter
  3. Completed a CustID merge
  4. Closed 10 cases for the day
  5. Sent a SENDWORD
  6. Assisted a teammate with a complex case
  7. Went to lunch on time
  8. Received 2 calls from the same FC
  9. Close a case before your first break
  10. Gave a teammate kudos
  11. Closed a new case within 24hrs
  12. Reached out to a manager to expedite a case
  13. Took over 20 calls for the day
  14. Less than 10 cases in queue
  15. Received a class action case
  16. Laughed on a call
  17. Received an IM from an FC
  18. No cases over 5 days old in queue
  19. Reached a client on the first call attempt
  20. Received a call back from a client
  21. Resolved a Cost Basis request
  22. Closed 3 cases before lunch
  23. Received a SENDWORD
  24. Contacted the Estates team
  25. Connect letter approved on first attempt
  26. Received an IM from a CRS
  27. Operations expedited a case for you
  28. Created a VOD
  29. Received 5 calls from another region