No casesover 5days oldin queueReceivedan IMfrom aCRSClosed 10cases forthe dayConnectletterapproved onfirst attemptCompleteda CustIDmergeReached outto a managerto expedite acaseSent aSENDWORDTook over20 callsfor thedayClosed 3casesbeforelunchResolveda CostBasisrequestContactedtheEstatesteamAssisted ateammatewith acomplexcaseReached aclient onthe first callattemptReceivedan IMfrom anFCClosed anew casewithin24hrsReceived aSENDWORDCreateda VODGave ateammatekudosLess than10 casesin queueClose acasebefore yourfirst breakReceived 5calls fromanotherregionOperationsexpediteda case foryouReceived2 callsfrom thesame FCMaintainedW/I under15% forthe dayWent tolunch ontimeReceiveda classactioncaseCompleteda benedesignationletterLaughedon a callReceiveda callback froma clientNo casesover 5days oldin queueReceivedan IMfrom aCRSClosed 10cases forthe dayConnectletterapproved onfirst attemptCompleteda CustIDmergeReached outto a managerto expedite acaseSent aSENDWORDTook over20 callsfor thedayClosed 3casesbeforelunchResolveda CostBasisrequestContactedtheEstatesteamAssisted ateammatewith acomplexcaseReached aclient onthe first callattemptReceivedan IMfrom anFCClosed anew casewithin24hrsReceived aSENDWORDCreateda VODGave ateammatekudosLess than10 casesin queueClose acasebefore yourfirst breakReceived 5calls fromanotherregionOperationsexpediteda case foryouReceived2 callsfrom thesame FCMaintainedW/I under15% forthe dayWent tolunch ontimeReceiveda classactioncaseCompleteda benedesignationletterLaughedon a callReceiveda callback froma client

Partner Support - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. No cases over 5 days old in queue
  2. Received an IM from a CRS
  3. Closed 10 cases for the day
  4. Connect letter approved on first attempt
  5. Completed a CustID merge
  6. Reached out to a manager to expedite a case
  7. Sent a SENDWORD
  8. Took over 20 calls for the day
  9. Closed 3 cases before lunch
  10. Resolved a Cost Basis request
  11. Contacted the Estates team
  12. Assisted a teammate with a complex case
  13. Reached a client on the first call attempt
  14. Received an IM from an FC
  15. Closed a new case within 24hrs
  16. Received a SENDWORD
  17. Created a VOD
  18. Gave a teammate kudos
  19. Less than 10 cases in queue
  20. Close a case before your first break
  21. Received 5 calls from another region
  22. Operations expedited a case for you
  23. Received 2 calls from the same FC
  24. Maintained W/I under 15% for the day
  25. Went to lunch on time
  26. Received a class action case
  27. Completed a bene designation letter
  28. Laughed on a call
  29. Received a call back from a client