Connectletterapproved onfirst attemptMaintainedW/I under15% forthe dayReceivedan IMfrom aCRSReceived 5calls fromanotherregionResolveda CostBasisrequestOperationsexpediteda case foryouTook over20 callsfor thedayClosed 3casesbeforelunchSent aSENDWORDGave ateammatekudosReceivedan IMfrom anFCNo casesover 5days oldin queueLaughedon a callCompleteda benedesignationletterReceiveda callback froma clientReached outto a managerto expedite acaseAssisted ateammatewith acomplexcaseReceived aSENDWORDReceiveda classactioncaseReached aclient onthe first callattemptClosed 10cases forthe dayCreateda VODClosed anew casewithin24hrsCompleteda CustIDmergeContactedtheEstatesteamLess than10 casesin queueWent tolunch ontimeReceived2 callsfrom thesame FCClose acasebefore yourfirst breakConnectletterapproved onfirst attemptMaintainedW/I under15% forthe dayReceivedan IMfrom aCRSReceived 5calls fromanotherregionResolveda CostBasisrequestOperationsexpediteda case foryouTook over20 callsfor thedayClosed 3casesbeforelunchSent aSENDWORDGave ateammatekudosReceivedan IMfrom anFCNo casesover 5days oldin queueLaughedon a callCompleteda benedesignationletterReceiveda callback froma clientReached outto a managerto expedite acaseAssisted ateammatewith acomplexcaseReceived aSENDWORDReceiveda classactioncaseReached aclient onthe first callattemptClosed 10cases forthe dayCreateda VODClosed anew casewithin24hrsCompleteda CustIDmergeContactedtheEstatesteamLess than10 casesin queueWent tolunch ontimeReceived2 callsfrom thesame FCClose acasebefore yourfirst break

Partner Support - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
  1. Connect letter approved on first attempt
  2. Maintained W/I under 15% for the day
  3. Received an IM from a CRS
  4. Received 5 calls from another region
  5. Resolved a Cost Basis request
  6. Operations expedited a case for you
  7. Took over 20 calls for the day
  8. Closed 3 cases before lunch
  9. Sent a SENDWORD
  10. Gave a teammate kudos
  11. Received an IM from an FC
  12. No cases over 5 days old in queue
  13. Laughed on a call
  14. Completed a bene designation letter
  15. Received a call back from a client
  16. Reached out to a manager to expedite a case
  17. Assisted a teammate with a complex case
  18. Received a SENDWORD
  19. Received a class action case
  20. Reached a client on the first call attempt
  21. Closed 10 cases for the day
  22. Created a VOD
  23. Closed a new case within 24hrs
  24. Completed a CustID merge
  25. Contacted the Estates team
  26. Less than 10 cases in queue
  27. Went to lunch on time
  28. Received 2 calls from the same FC
  29. Close a case before your first break