Connectletterapproved onfirst attemptCompleteda benedesignationletterClosed 3casesbeforelunchLaughedon a callCreateda VODReached aclient onthe first callattemptClosed anew casewithin24hrsNo casesover 5days oldin queueReceived 5calls fromanotherregionResolveda CostBasisrequestMaintainedW/I under15% forthe dayReceivedan IMfrom anFCGave ateammatekudosClose acasebefore yourfirst breakClosed 10cases forthe dayReceived aSENDWORDReceiveda classactioncaseWent tolunch ontimeReceiveda callback froma clientAssisted ateammatewith acomplexcaseOperationsexpediteda case foryouLess than10 casesin queueContactedtheEstatesteamCompleteda CustIDmergeSent aSENDWORDTook over20 callsfor thedayReceived2 callsfrom thesame FCReached outto a managerto expedite acaseReceivedan IMfrom aCRSConnectletterapproved onfirst attemptCompleteda benedesignationletterClosed 3casesbeforelunchLaughedon a callCreateda VODReached aclient onthe first callattemptClosed anew casewithin24hrsNo casesover 5days oldin queueReceived 5calls fromanotherregionResolveda CostBasisrequestMaintainedW/I under15% forthe dayReceivedan IMfrom anFCGave ateammatekudosClose acasebefore yourfirst breakClosed 10cases forthe dayReceived aSENDWORDReceiveda classactioncaseWent tolunch ontimeReceiveda callback froma clientAssisted ateammatewith acomplexcaseOperationsexpediteda case foryouLess than10 casesin queueContactedtheEstatesteamCompleteda CustIDmergeSent aSENDWORDTook over20 callsfor thedayReceived2 callsfrom thesame FCReached outto a managerto expedite acaseReceivedan IMfrom aCRS

Partner Support - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
  1. Connect letter approved on first attempt
  2. Completed a bene designation letter
  3. Closed 3 cases before lunch
  4. Laughed on a call
  5. Created a VOD
  6. Reached a client on the first call attempt
  7. Closed a new case within 24hrs
  8. No cases over 5 days old in queue
  9. Received 5 calls from another region
  10. Resolved a Cost Basis request
  11. Maintained W/I under 15% for the day
  12. Received an IM from an FC
  13. Gave a teammate kudos
  14. Close a case before your first break
  15. Closed 10 cases for the day
  16. Received a SENDWORD
  17. Received a class action case
  18. Went to lunch on time
  19. Received a call back from a client
  20. Assisted a teammate with a complex case
  21. Operations expedited a case for you
  22. Less than 10 cases in queue
  23. Contacted the Estates team
  24. Completed a CustID merge
  25. Sent a SENDWORD
  26. Took over 20 calls for the day
  27. Received 2 calls from the same FC
  28. Reached out to a manager to expedite a case
  29. Received an IM from a CRS