Receiveda classactioncaseSent aSENDWORDReached aclient onthe first callattemptClosed 3casesbeforelunchCompleteda benedesignationletterTook over20 callsfor thedayLess than10 casesin queueCompleteda CustIDmergeClosed anew casewithin24hrsWent tolunch ontimeLaughedon a callReceived 5calls fromanotherregionReceived aSENDWORDClose acasebefore yourfirst breakReceivedan IMfrom aCRSClosed 10cases forthe dayConnectletterapproved onfirst attemptCreateda VODResolveda CostBasisrequestReceived2 callsfrom thesame FCGave ateammatekudosReceivedan IMfrom anFCReached outto a managerto expedite acaseContactedtheEstatesteamNo casesover 5days oldin queueMaintainedW/I under15% forthe dayOperationsexpediteda case foryouReceiveda callback froma clientAssisted ateammatewith acomplexcaseReceiveda classactioncaseSent aSENDWORDReached aclient onthe first callattemptClosed 3casesbeforelunchCompleteda benedesignationletterTook over20 callsfor thedayLess than10 casesin queueCompleteda CustIDmergeClosed anew casewithin24hrsWent tolunch ontimeLaughedon a callReceived 5calls fromanotherregionReceived aSENDWORDClose acasebefore yourfirst breakReceivedan IMfrom aCRSClosed 10cases forthe dayConnectletterapproved onfirst attemptCreateda VODResolveda CostBasisrequestReceived2 callsfrom thesame FCGave ateammatekudosReceivedan IMfrom anFCReached outto a managerto expedite acaseContactedtheEstatesteamNo casesover 5days oldin queueMaintainedW/I under15% forthe dayOperationsexpediteda case foryouReceiveda callback froma clientAssisted ateammatewith acomplexcase

Partner Support - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Received a class action case
  2. Sent a SENDWORD
  3. Reached a client on the first call attempt
  4. Closed 3 cases before lunch
  5. Completed a bene designation letter
  6. Took over 20 calls for the day
  7. Less than 10 cases in queue
  8. Completed a CustID merge
  9. Closed a new case within 24hrs
  10. Went to lunch on time
  11. Laughed on a call
  12. Received 5 calls from another region
  13. Received a SENDWORD
  14. Close a case before your first break
  15. Received an IM from a CRS
  16. Closed 10 cases for the day
  17. Connect letter approved on first attempt
  18. Created a VOD
  19. Resolved a Cost Basis request
  20. Received 2 calls from the same FC
  21. Gave a teammate kudos
  22. Received an IM from an FC
  23. Reached out to a manager to expedite a case
  24. Contacted the Estates team
  25. No cases over 5 days old in queue
  26. Maintained W/I under 15% for the day
  27. Operations expedited a case for you
  28. Received a call back from a client
  29. Assisted a teammate with a complex case