Reached aclient onthe first callattemptResolveda CostBasisrequestSent aSENDWORDReceived 5calls fromanotherregionCreateda VODConnectletterapproved onfirst attemptReceivedan IMfrom aCRSClosed 3casesbeforelunchMaintainedW/I under15% forthe dayCompleteda CustIDmergeClose acasebefore yourfirst breakGave ateammatekudosContactedtheEstatesteamReceiveda callback froma clientLaughedon a callAssisted ateammatewith acomplexcaseWent tolunch ontimeTook over20 callsfor thedayReached outto a managerto expedite acaseReceiveda classactioncaseOperationsexpediteda case foryouCompleteda benedesignationletterReceivedan IMfrom anFCReceived aSENDWORDClosed 10cases forthe dayClosed anew casewithin24hrsReceived2 callsfrom thesame FCLess than10 casesin queueNo casesover 5days oldin queueReached aclient onthe first callattemptResolveda CostBasisrequestSent aSENDWORDReceived 5calls fromanotherregionCreateda VODConnectletterapproved onfirst attemptReceivedan IMfrom aCRSClosed 3casesbeforelunchMaintainedW/I under15% forthe dayCompleteda CustIDmergeClose acasebefore yourfirst breakGave ateammatekudosContactedtheEstatesteamReceiveda callback froma clientLaughedon a callAssisted ateammatewith acomplexcaseWent tolunch ontimeTook over20 callsfor thedayReached outto a managerto expedite acaseReceiveda classactioncaseOperationsexpediteda case foryouCompleteda benedesignationletterReceivedan IMfrom anFCReceived aSENDWORDClosed 10cases forthe dayClosed anew casewithin24hrsReceived2 callsfrom thesame FCLess than10 casesin queueNo casesover 5days oldin queue

Partner Support - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Reached a client on the first call attempt
  2. Resolved a Cost Basis request
  3. Sent a SENDWORD
  4. Received 5 calls from another region
  5. Created a VOD
  6. Connect letter approved on first attempt
  7. Received an IM from a CRS
  8. Closed 3 cases before lunch
  9. Maintained W/I under 15% for the day
  10. Completed a CustID merge
  11. Close a case before your first break
  12. Gave a teammate kudos
  13. Contacted the Estates team
  14. Received a call back from a client
  15. Laughed on a call
  16. Assisted a teammate with a complex case
  17. Went to lunch on time
  18. Took over 20 calls for the day
  19. Reached out to a manager to expedite a case
  20. Received a class action case
  21. Operations expedited a case for you
  22. Completed a bene designation letter
  23. Received an IM from an FC
  24. Received a SENDWORD
  25. Closed 10 cases for the day
  26. Closed a new case within 24hrs
  27. Received 2 calls from the same FC
  28. Less than 10 cases in queue
  29. No cases over 5 days old in queue