Sent aSENDWORDWent tolunch ontimeReceivedan IMfrom aCRSCompleteda CustIDmergeResolveda CostBasisrequestReceived 5calls fromanotherregionClosed anew casewithin24hrsConnectletterapproved onfirst attemptOperationsexpediteda case foryouTook over20 callsfor thedayReceiveda callback froma clientNo casesover 5days oldin queueMaintainedW/I under15% forthe dayGave ateammatekudosContactedtheEstatesteamCompleteda benedesignationletterCreateda VODAssisted ateammatewith acomplexcaseReceived2 callsfrom thesame FCReached aclient onthe first callattemptReceiveda classactioncaseClose acasebefore yourfirst breakReceived aSENDWORDClosed 3casesbeforelunchReached outto a managerto expedite acaseLess than10 casesin queueReceivedan IMfrom anFCClosed 10cases forthe dayLaughedon a callSent aSENDWORDWent tolunch ontimeReceivedan IMfrom aCRSCompleteda CustIDmergeResolveda CostBasisrequestReceived 5calls fromanotherregionClosed anew casewithin24hrsConnectletterapproved onfirst attemptOperationsexpediteda case foryouTook over20 callsfor thedayReceiveda callback froma clientNo casesover 5days oldin queueMaintainedW/I under15% forthe dayGave ateammatekudosContactedtheEstatesteamCompleteda benedesignationletterCreateda VODAssisted ateammatewith acomplexcaseReceived2 callsfrom thesame FCReached aclient onthe first callattemptReceiveda classactioncaseClose acasebefore yourfirst breakReceived aSENDWORDClosed 3casesbeforelunchReached outto a managerto expedite acaseLess than10 casesin queueReceivedan IMfrom anFCClosed 10cases forthe dayLaughedon a call

Partner Support - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sent a SENDWORD
  2. Went to lunch on time
  3. Received an IM from a CRS
  4. Completed a CustID merge
  5. Resolved a Cost Basis request
  6. Received 5 calls from another region
  7. Closed a new case within 24hrs
  8. Connect letter approved on first attempt
  9. Operations expedited a case for you
  10. Took over 20 calls for the day
  11. Received a call back from a client
  12. No cases over 5 days old in queue
  13. Maintained W/I under 15% for the day
  14. Gave a teammate kudos
  15. Contacted the Estates team
  16. Completed a bene designation letter
  17. Created a VOD
  18. Assisted a teammate with a complex case
  19. Received 2 calls from the same FC
  20. Reached a client on the first call attempt
  21. Received a class action case
  22. Close a case before your first break
  23. Received a SENDWORD
  24. Closed 3 cases before lunch
  25. Reached out to a manager to expedite a case
  26. Less than 10 cases in queue
  27. Received an IM from an FC
  28. Closed 10 cases for the day
  29. Laughed on a call