Receiveda callback froma clientReceiveda classactioncaseClosed anew casewithin24hrsReceivedan IMfrom aCRSReceivedan IMfrom anFCCompleteda benedesignationletterClosed 3casesbeforelunchLaughedon a callReceived 5calls fromanotherregionGave ateammatekudosContactedtheEstatesteamOperationsexpediteda case foryouTook over20 callsfor thedayReceived2 callsfrom thesame FCResolveda CostBasisrequestSent aSENDWORDLess than10 casesin queueClosed 10cases forthe dayClose acasebefore yourfirst breakNo casesover 5days oldin queueReceived aSENDWORDWent tolunch ontimeAssisted ateammatewith acomplexcaseReached outto a managerto expedite acaseReached aclient onthe first callattemptCompleteda CustIDmergeConnectletterapproved onfirst attemptMaintainedW/I under15% forthe dayCreateda VODReceiveda callback froma clientReceiveda classactioncaseClosed anew casewithin24hrsReceivedan IMfrom aCRSReceivedan IMfrom anFCCompleteda benedesignationletterClosed 3casesbeforelunchLaughedon a callReceived 5calls fromanotherregionGave ateammatekudosContactedtheEstatesteamOperationsexpediteda case foryouTook over20 callsfor thedayReceived2 callsfrom thesame FCResolveda CostBasisrequestSent aSENDWORDLess than10 casesin queueClosed 10cases forthe dayClose acasebefore yourfirst breakNo casesover 5days oldin queueReceived aSENDWORDWent tolunch ontimeAssisted ateammatewith acomplexcaseReached outto a managerto expedite acaseReached aclient onthe first callattemptCompleteda CustIDmergeConnectletterapproved onfirst attemptMaintainedW/I under15% forthe dayCreateda VOD

Partner Support - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Received a call back from a client
  2. Received a class action case
  3. Closed a new case within 24hrs
  4. Received an IM from a CRS
  5. Received an IM from an FC
  6. Completed a bene designation letter
  7. Closed 3 cases before lunch
  8. Laughed on a call
  9. Received 5 calls from another region
  10. Gave a teammate kudos
  11. Contacted the Estates team
  12. Operations expedited a case for you
  13. Took over 20 calls for the day
  14. Received 2 calls from the same FC
  15. Resolved a Cost Basis request
  16. Sent a SENDWORD
  17. Less than 10 cases in queue
  18. Closed 10 cases for the day
  19. Close a case before your first break
  20. No cases over 5 days old in queue
  21. Received a SENDWORD
  22. Went to lunch on time
  23. Assisted a teammate with a complex case
  24. Reached out to a manager to expedite a case
  25. Reached a client on the first call attempt
  26. Completed a CustID merge
  27. Connect letter approved on first attempt
  28. Maintained W/I under 15% for the day
  29. Created a VOD