Createda VODNo casesover 5days oldin queueReceived2 callsfrom thesame FCOperationsexpediteda case foryouCompleteda CustIDmergeClosed 3casesbeforelunchResolveda CostBasisrequestConnectletterapproved onfirst attemptSent aSENDWORDContactedtheEstatesteamReceiveda classactioncaseLess than10 casesin queueLaughedon a callAssisted ateammatewith acomplexcaseReceivedan IMfrom anFCTook over20 callsfor thedayReceived aSENDWORDGave ateammatekudosClosed anew casewithin24hrsReceivedan IMfrom aCRSClose acasebefore yourfirst breakReceived 5calls fromanotherregionMaintainedW/I under15% forthe dayReached outto a managerto expedite acaseCompleteda benedesignationletterWent tolunch ontimeReceiveda callback froma clientClosed 10cases forthe dayReached aclient onthe first callattemptCreateda VODNo casesover 5days oldin queueReceived2 callsfrom thesame FCOperationsexpediteda case foryouCompleteda CustIDmergeClosed 3casesbeforelunchResolveda CostBasisrequestConnectletterapproved onfirst attemptSent aSENDWORDContactedtheEstatesteamReceiveda classactioncaseLess than10 casesin queueLaughedon a callAssisted ateammatewith acomplexcaseReceivedan IMfrom anFCTook over20 callsfor thedayReceived aSENDWORDGave ateammatekudosClosed anew casewithin24hrsReceivedan IMfrom aCRSClose acasebefore yourfirst breakReceived 5calls fromanotherregionMaintainedW/I under15% forthe dayReached outto a managerto expedite acaseCompleteda benedesignationletterWent tolunch ontimeReceiveda callback froma clientClosed 10cases forthe dayReached aclient onthe first callattempt

Partner Support - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Created a VOD
  2. No cases over 5 days old in queue
  3. Received 2 calls from the same FC
  4. Operations expedited a case for you
  5. Completed a CustID merge
  6. Closed 3 cases before lunch
  7. Resolved a Cost Basis request
  8. Connect letter approved on first attempt
  9. Sent a SENDWORD
  10. Contacted the Estates team
  11. Received a class action case
  12. Less than 10 cases in queue
  13. Laughed on a call
  14. Assisted a teammate with a complex case
  15. Received an IM from an FC
  16. Took over 20 calls for the day
  17. Received a SENDWORD
  18. Gave a teammate kudos
  19. Closed a new case within 24hrs
  20. Received an IM from a CRS
  21. Close a case before your first break
  22. Received 5 calls from another region
  23. Maintained W/I under 15% for the day
  24. Reached out to a manager to expedite a case
  25. Completed a bene designation letter
  26. Went to lunch on time
  27. Received a call back from a client
  28. Closed 10 cases for the day
  29. Reached a client on the first call attempt