Createda VODSent aSENDWORDReceivedan IMfrom aCRSClose acasebefore yourfirst breakReceiveda classactioncaseResolveda CostBasisrequestClosed 3casesbeforelunchMaintainedW/I under15% forthe dayGave ateammatekudosWent tolunch ontimeReached aclient onthe first callattemptReceived2 callsfrom thesame FCTook over20 callsfor thedayLess than10 casesin queueConnectletterapproved onfirst attemptReceivedan IMfrom anFCReached outto a managerto expedite acaseClosed 10cases forthe dayCompleteda CustIDmergeReceiveda callback froma clientReceived 5calls fromanotherregionOperationsexpediteda case foryouAssisted ateammatewith acomplexcaseNo casesover 5days oldin queueReceived aSENDWORDCompleteda benedesignationletterContactedtheEstatesteamClosed anew casewithin24hrsLaughedon a callCreateda VODSent aSENDWORDReceivedan IMfrom aCRSClose acasebefore yourfirst breakReceiveda classactioncaseResolveda CostBasisrequestClosed 3casesbeforelunchMaintainedW/I under15% forthe dayGave ateammatekudosWent tolunch ontimeReached aclient onthe first callattemptReceived2 callsfrom thesame FCTook over20 callsfor thedayLess than10 casesin queueConnectletterapproved onfirst attemptReceivedan IMfrom anFCReached outto a managerto expedite acaseClosed 10cases forthe dayCompleteda CustIDmergeReceiveda callback froma clientReceived 5calls fromanotherregionOperationsexpediteda case foryouAssisted ateammatewith acomplexcaseNo casesover 5days oldin queueReceived aSENDWORDCompleteda benedesignationletterContactedtheEstatesteamClosed anew casewithin24hrsLaughedon a call

Partner Support - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Created a VOD
  2. Sent a SENDWORD
  3. Received an IM from a CRS
  4. Close a case before your first break
  5. Received a class action case
  6. Resolved a Cost Basis request
  7. Closed 3 cases before lunch
  8. Maintained W/I under 15% for the day
  9. Gave a teammate kudos
  10. Went to lunch on time
  11. Reached a client on the first call attempt
  12. Received 2 calls from the same FC
  13. Took over 20 calls for the day
  14. Less than 10 cases in queue
  15. Connect letter approved on first attempt
  16. Received an IM from an FC
  17. Reached out to a manager to expedite a case
  18. Closed 10 cases for the day
  19. Completed a CustID merge
  20. Received a call back from a client
  21. Received 5 calls from another region
  22. Operations expedited a case for you
  23. Assisted a teammate with a complex case
  24. No cases over 5 days old in queue
  25. Received a SENDWORD
  26. Completed a bene designation letter
  27. Contacted the Estates team
  28. Closed a new case within 24hrs
  29. Laughed on a call