Close acasebefore yourfirst breakConnectletterapproved onfirst attemptAssisted ateammatewith acomplexcaseLaughedon a callContactedtheEstatesteamMaintainedW/I under15% forthe dayReceived 5calls fromanotherregionResolveda CostBasisrequestCompleteda CustIDmergeReceiveda classactioncaseCreateda VODReceivedan IMfrom anFCReceivedan IMfrom aCRSGave ateammatekudosWent tolunch ontimeNo casesover 5days oldin queueLess than10 casesin queueReached aclient onthe first callattemptOperationsexpediteda case foryouClosed anew casewithin24hrsClosed 3casesbeforelunchCompleteda benedesignationletterReached outto a managerto expedite acaseSent aSENDWORDReceiveda callback froma clientClosed 10cases forthe dayTook over20 callsfor thedayReceived aSENDWORDReceived2 callsfrom thesame FCClose acasebefore yourfirst breakConnectletterapproved onfirst attemptAssisted ateammatewith acomplexcaseLaughedon a callContactedtheEstatesteamMaintainedW/I under15% forthe dayReceived 5calls fromanotherregionResolveda CostBasisrequestCompleteda CustIDmergeReceiveda classactioncaseCreateda VODReceivedan IMfrom anFCReceivedan IMfrom aCRSGave ateammatekudosWent tolunch ontimeNo casesover 5days oldin queueLess than10 casesin queueReached aclient onthe first callattemptOperationsexpediteda case foryouClosed anew casewithin24hrsClosed 3casesbeforelunchCompleteda benedesignationletterReached outto a managerto expedite acaseSent aSENDWORDReceiveda callback froma clientClosed 10cases forthe dayTook over20 callsfor thedayReceived aSENDWORDReceived2 callsfrom thesame FC

Partner Support - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Close a case before your first break
  2. Connect letter approved on first attempt
  3. Assisted a teammate with a complex case
  4. Laughed on a call
  5. Contacted the Estates team
  6. Maintained W/I under 15% for the day
  7. Received 5 calls from another region
  8. Resolved a Cost Basis request
  9. Completed a CustID merge
  10. Received a class action case
  11. Created a VOD
  12. Received an IM from an FC
  13. Received an IM from a CRS
  14. Gave a teammate kudos
  15. Went to lunch on time
  16. No cases over 5 days old in queue
  17. Less than 10 cases in queue
  18. Reached a client on the first call attempt
  19. Operations expedited a case for you
  20. Closed a new case within 24hrs
  21. Closed 3 cases before lunch
  22. Completed a bene designation letter
  23. Reached out to a manager to expedite a case
  24. Sent a SENDWORD
  25. Received a call back from a client
  26. Closed 10 cases for the day
  27. Took over 20 calls for the day
  28. Received a SENDWORD
  29. Received 2 calls from the same FC