Laughedon a callGave ateammatekudosResolveda CostBasisrequestTook over20 callsfor thedayContactedtheEstatesteamCompleteda benedesignationletterAssisted ateammatewith acomplexcaseConnectletterapproved onfirst attemptReceived aSENDWORDReceivedan IMfrom anFCReceiveda classactioncaseReceived2 callsfrom thesame FCWent tolunch ontimeCompleteda CustIDmergeOperationsexpediteda case foryouClosed anew casewithin24hrsReceivedan IMfrom aCRSClosed 3casesbeforelunchClosed 10cases forthe dayReceiveda callback froma clientNo casesover 5days oldin queueReached aclient onthe first callattemptCreateda VODClose acasebefore yourfirst breakMaintainedW/I under15% forthe dayLess than10 casesin queueSent aSENDWORDReached outto a managerto expedite acaseReceived 5calls fromanotherregionLaughedon a callGave ateammatekudosResolveda CostBasisrequestTook over20 callsfor thedayContactedtheEstatesteamCompleteda benedesignationletterAssisted ateammatewith acomplexcaseConnectletterapproved onfirst attemptReceived aSENDWORDReceivedan IMfrom anFCReceiveda classactioncaseReceived2 callsfrom thesame FCWent tolunch ontimeCompleteda CustIDmergeOperationsexpediteda case foryouClosed anew casewithin24hrsReceivedan IMfrom aCRSClosed 3casesbeforelunchClosed 10cases forthe dayReceiveda callback froma clientNo casesover 5days oldin queueReached aclient onthe first callattemptCreateda VODClose acasebefore yourfirst breakMaintainedW/I under15% forthe dayLess than10 casesin queueSent aSENDWORDReached outto a managerto expedite acaseReceived 5calls fromanotherregion

Partner Support - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Laughed on a call
  2. Gave a teammate kudos
  3. Resolved a Cost Basis request
  4. Took over 20 calls for the day
  5. Contacted the Estates team
  6. Completed a bene designation letter
  7. Assisted a teammate with a complex case
  8. Connect letter approved on first attempt
  9. Received a SENDWORD
  10. Received an IM from an FC
  11. Received a class action case
  12. Received 2 calls from the same FC
  13. Went to lunch on time
  14. Completed a CustID merge
  15. Operations expedited a case for you
  16. Closed a new case within 24hrs
  17. Received an IM from a CRS
  18. Closed 3 cases before lunch
  19. Closed 10 cases for the day
  20. Received a call back from a client
  21. No cases over 5 days old in queue
  22. Reached a client on the first call attempt
  23. Created a VOD
  24. Close a case before your first break
  25. Maintained W/I under 15% for the day
  26. Less than 10 cases in queue
  27. Sent a SENDWORD
  28. Reached out to a manager to expedite a case
  29. Received 5 calls from another region