No casesover 5days oldin queueMaintainedW/I under15% forthe dayReceiveda classactioncaseClosed anew casewithin24hrsOperationsexpediteda case foryouCompleteda benedesignationletterGave ateammatekudosReceived 5calls fromanotherregionLess than10 casesin queueTook over20 callsfor thedayCreateda VODReached aclient onthe first callattemptReceivedan IMfrom aCRSCompleteda CustIDmergeReceivedan IMfrom anFCReceived aSENDWORDReached outto a managerto expedite acaseAssisted ateammatewith acomplexcaseSent aSENDWORDWent tolunch ontimeReceived2 callsfrom thesame FCLaughedon a callClose acasebefore yourfirst breakClosed 3casesbeforelunchContactedtheEstatesteamResolveda CostBasisrequestConnectletterapproved onfirst attemptReceiveda callback froma clientClosed 10cases forthe dayNo casesover 5days oldin queueMaintainedW/I under15% forthe dayReceiveda classactioncaseClosed anew casewithin24hrsOperationsexpediteda case foryouCompleteda benedesignationletterGave ateammatekudosReceived 5calls fromanotherregionLess than10 casesin queueTook over20 callsfor thedayCreateda VODReached aclient onthe first callattemptReceivedan IMfrom aCRSCompleteda CustIDmergeReceivedan IMfrom anFCReceived aSENDWORDReached outto a managerto expedite acaseAssisted ateammatewith acomplexcaseSent aSENDWORDWent tolunch ontimeReceived2 callsfrom thesame FCLaughedon a callClose acasebefore yourfirst breakClosed 3casesbeforelunchContactedtheEstatesteamResolveda CostBasisrequestConnectletterapproved onfirst attemptReceiveda callback froma clientClosed 10cases forthe day

Partner Support - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. No cases over 5 days old in queue
  2. Maintained W/I under 15% for the day
  3. Received a class action case
  4. Closed a new case within 24hrs
  5. Operations expedited a case for you
  6. Completed a bene designation letter
  7. Gave a teammate kudos
  8. Received 5 calls from another region
  9. Less than 10 cases in queue
  10. Took over 20 calls for the day
  11. Created a VOD
  12. Reached a client on the first call attempt
  13. Received an IM from a CRS
  14. Completed a CustID merge
  15. Received an IM from an FC
  16. Received a SENDWORD
  17. Reached out to a manager to expedite a case
  18. Assisted a teammate with a complex case
  19. Sent a SENDWORD
  20. Went to lunch on time
  21. Received 2 calls from the same FC
  22. Laughed on a call
  23. Close a case before your first break
  24. Closed 3 cases before lunch
  25. Contacted the Estates team
  26. Resolved a Cost Basis request
  27. Connect letter approved on first attempt
  28. Received a call back from a client
  29. Closed 10 cases for the day