ContactedtheEstatesteamReceivedan IMfrom aCRSLaughedon a callClosed 3casesbeforelunchSent aSENDWORDWent tolunch ontimeReceiveda classactioncaseReceived2 callsfrom thesame FCClose acasebefore yourfirst breakClosed 10cases forthe dayResolveda CostBasisrequestReceivedan IMfrom anFCReceived 5calls fromanotherregionReached outto a managerto expedite acaseLess than10 casesin queueReceiveda callback froma clientConnectletterapproved onfirst attemptReceived aSENDWORDMaintainedW/I under15% forthe dayClosed anew casewithin24hrsReached aclient onthe first callattemptOperationsexpediteda case foryouCreateda VODGave ateammatekudosAssisted ateammatewith acomplexcaseNo casesover 5days oldin queueCompleteda benedesignationletterTook over20 callsfor thedayCompleteda CustIDmergeContactedtheEstatesteamReceivedan IMfrom aCRSLaughedon a callClosed 3casesbeforelunchSent aSENDWORDWent tolunch ontimeReceiveda classactioncaseReceived2 callsfrom thesame FCClose acasebefore yourfirst breakClosed 10cases forthe dayResolveda CostBasisrequestReceivedan IMfrom anFCReceived 5calls fromanotherregionReached outto a managerto expedite acaseLess than10 casesin queueReceiveda callback froma clientConnectletterapproved onfirst attemptReceived aSENDWORDMaintainedW/I under15% forthe dayClosed anew casewithin24hrsReached aclient onthe first callattemptOperationsexpediteda case foryouCreateda VODGave ateammatekudosAssisted ateammatewith acomplexcaseNo casesover 5days oldin queueCompleteda benedesignationletterTook over20 callsfor thedayCompleteda CustIDmerge

Partner Support - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Contacted the Estates team
  2. Received an IM from a CRS
  3. Laughed on a call
  4. Closed 3 cases before lunch
  5. Sent a SENDWORD
  6. Went to lunch on time
  7. Received a class action case
  8. Received 2 calls from the same FC
  9. Close a case before your first break
  10. Closed 10 cases for the day
  11. Resolved a Cost Basis request
  12. Received an IM from an FC
  13. Received 5 calls from another region
  14. Reached out to a manager to expedite a case
  15. Less than 10 cases in queue
  16. Received a call back from a client
  17. Connect letter approved on first attempt
  18. Received a SENDWORD
  19. Maintained W/I under 15% for the day
  20. Closed a new case within 24hrs
  21. Reached a client on the first call attempt
  22. Operations expedited a case for you
  23. Created a VOD
  24. Gave a teammate kudos
  25. Assisted a teammate with a complex case
  26. No cases over 5 days old in queue
  27. Completed a bene designation letter
  28. Took over 20 calls for the day
  29. Completed a CustID merge