MaintainedW/I under15% forthe dayReceivedan IMfrom aCRSClosed 10cases forthe dayReceived aSENDWORDReceiveda callback froma clientLaughedon a callWent tolunch ontimeGave ateammatekudosReceivedan IMfrom anFCReached aclient onthe first callattemptCompleteda CustIDmergeReceiveda classactioncaseAssisted ateammatewith acomplexcaseReceived 5calls fromanotherregionContactedtheEstatesteamSent aSENDWORDReached outto a managerto expedite acaseLess than10 casesin queueTook over20 callsfor thedayReceived2 callsfrom thesame FCNo casesover 5days oldin queueClosed anew casewithin24hrsConnectletterapproved onfirst attemptCreateda VODCompleteda benedesignationletterClose acasebefore yourfirst breakOperationsexpediteda case foryouClosed 3casesbeforelunchResolveda CostBasisrequestMaintainedW/I under15% forthe dayReceivedan IMfrom aCRSClosed 10cases forthe dayReceived aSENDWORDReceiveda callback froma clientLaughedon a callWent tolunch ontimeGave ateammatekudosReceivedan IMfrom anFCReached aclient onthe first callattemptCompleteda CustIDmergeReceiveda classactioncaseAssisted ateammatewith acomplexcaseReceived 5calls fromanotherregionContactedtheEstatesteamSent aSENDWORDReached outto a managerto expedite acaseLess than10 casesin queueTook over20 callsfor thedayReceived2 callsfrom thesame FCNo casesover 5days oldin queueClosed anew casewithin24hrsConnectletterapproved onfirst attemptCreateda VODCompleteda benedesignationletterClose acasebefore yourfirst breakOperationsexpediteda case foryouClosed 3casesbeforelunchResolveda CostBasisrequest

Partner Support - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Maintained W/I under 15% for the day
  2. Received an IM from a CRS
  3. Closed 10 cases for the day
  4. Received a SENDWORD
  5. Received a call back from a client
  6. Laughed on a call
  7. Went to lunch on time
  8. Gave a teammate kudos
  9. Received an IM from an FC
  10. Reached a client on the first call attempt
  11. Completed a CustID merge
  12. Received a class action case
  13. Assisted a teammate with a complex case
  14. Received 5 calls from another region
  15. Contacted the Estates team
  16. Sent a SENDWORD
  17. Reached out to a manager to expedite a case
  18. Less than 10 cases in queue
  19. Took over 20 calls for the day
  20. Received 2 calls from the same FC
  21. No cases over 5 days old in queue
  22. Closed a new case within 24hrs
  23. Connect letter approved on first attempt
  24. Created a VOD
  25. Completed a bene designation letter
  26. Close a case before your first break
  27. Operations expedited a case for you
  28. Closed 3 cases before lunch
  29. Resolved a Cost Basis request