Resolveda CostBasisrequestGave ateammatekudosSent aSENDWORDCreateda VODMaintainedW/I under15% forthe dayReceived aSENDWORDNo casesover 5days oldin queueOperationsexpediteda case foryouWent tolunch ontimeReceived 5calls fromanotherregionClosed 3casesbeforelunchReached aclient onthe first callattemptCompleteda CustIDmergeConnectletterapproved onfirst attemptAssisted ateammatewith acomplexcaseCompleteda benedesignationletterClosed anew casewithin24hrsLaughedon a callTook over20 callsfor thedayLess than10 casesin queueContactedtheEstatesteamReceiveda callback froma clientReceivedan IMfrom aCRSClose acasebefore yourfirst breakReached outto a managerto expedite acaseReceiveda classactioncaseReceived2 callsfrom thesame FCReceivedan IMfrom anFCClosed 10cases forthe dayResolveda CostBasisrequestGave ateammatekudosSent aSENDWORDCreateda VODMaintainedW/I under15% forthe dayReceived aSENDWORDNo casesover 5days oldin queueOperationsexpediteda case foryouWent tolunch ontimeReceived 5calls fromanotherregionClosed 3casesbeforelunchReached aclient onthe first callattemptCompleteda CustIDmergeConnectletterapproved onfirst attemptAssisted ateammatewith acomplexcaseCompleteda benedesignationletterClosed anew casewithin24hrsLaughedon a callTook over20 callsfor thedayLess than10 casesin queueContactedtheEstatesteamReceiveda callback froma clientReceivedan IMfrom aCRSClose acasebefore yourfirst breakReached outto a managerto expedite acaseReceiveda classactioncaseReceived2 callsfrom thesame FCReceivedan IMfrom anFCClosed 10cases forthe day

Partner Support - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Resolved a Cost Basis request
  2. Gave a teammate kudos
  3. Sent a SENDWORD
  4. Created a VOD
  5. Maintained W/I under 15% for the day
  6. Received a SENDWORD
  7. No cases over 5 days old in queue
  8. Operations expedited a case for you
  9. Went to lunch on time
  10. Received 5 calls from another region
  11. Closed 3 cases before lunch
  12. Reached a client on the first call attempt
  13. Completed a CustID merge
  14. Connect letter approved on first attempt
  15. Assisted a teammate with a complex case
  16. Completed a bene designation letter
  17. Closed a new case within 24hrs
  18. Laughed on a call
  19. Took over 20 calls for the day
  20. Less than 10 cases in queue
  21. Contacted the Estates team
  22. Received a call back from a client
  23. Received an IM from a CRS
  24. Close a case before your first break
  25. Reached out to a manager to expedite a case
  26. Received a class action case
  27. Received 2 calls from the same FC
  28. Received an IM from an FC
  29. Closed 10 cases for the day