Sent aSENDWORDClose acasebefore yourfirst breakClosed 3casesbeforelunchClosed 10cases forthe dayCompleteda benedesignationletterClosed anew casewithin24hrsReceivedan IMfrom anFCConnectletterapproved onfirst attemptReceived 5calls fromanotherregionOperationsexpediteda case foryouWent tolunch ontimeReceiveda classactioncaseReceivedan IMfrom aCRSAssisted ateammatewith acomplexcaseContactedtheEstatesteamReached aclient onthe first callattemptCreateda VODLaughedon a callGave ateammatekudosReceived2 callsfrom thesame FCReceived aSENDWORDMaintainedW/I under15% forthe dayLess than10 casesin queueCompleteda CustIDmergeReceiveda callback froma clientTook over20 callsfor thedayResolveda CostBasisrequestNo casesover 5days oldin queueReached outto a managerto expedite acaseSent aSENDWORDClose acasebefore yourfirst breakClosed 3casesbeforelunchClosed 10cases forthe dayCompleteda benedesignationletterClosed anew casewithin24hrsReceivedan IMfrom anFCConnectletterapproved onfirst attemptReceived 5calls fromanotherregionOperationsexpediteda case foryouWent tolunch ontimeReceiveda classactioncaseReceivedan IMfrom aCRSAssisted ateammatewith acomplexcaseContactedtheEstatesteamReached aclient onthe first callattemptCreateda VODLaughedon a callGave ateammatekudosReceived2 callsfrom thesame FCReceived aSENDWORDMaintainedW/I under15% forthe dayLess than10 casesin queueCompleteda CustIDmergeReceiveda callback froma clientTook over20 callsfor thedayResolveda CostBasisrequestNo casesover 5days oldin queueReached outto a managerto expedite acase

Partner Support - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sent a SENDWORD
  2. Close a case before your first break
  3. Closed 3 cases before lunch
  4. Closed 10 cases for the day
  5. Completed a bene designation letter
  6. Closed a new case within 24hrs
  7. Received an IM from an FC
  8. Connect letter approved on first attempt
  9. Received 5 calls from another region
  10. Operations expedited a case for you
  11. Went to lunch on time
  12. Received a class action case
  13. Received an IM from a CRS
  14. Assisted a teammate with a complex case
  15. Contacted the Estates team
  16. Reached a client on the first call attempt
  17. Created a VOD
  18. Laughed on a call
  19. Gave a teammate kudos
  20. Received 2 calls from the same FC
  21. Received a SENDWORD
  22. Maintained W/I under 15% for the day
  23. Less than 10 cases in queue
  24. Completed a CustID merge
  25. Received a call back from a client
  26. Took over 20 calls for the day
  27. Resolved a Cost Basis request
  28. No cases over 5 days old in queue
  29. Reached out to a manager to expedite a case