Connectletterapproved onfirst attemptCompleteda CustIDmergeNo casesover 5days oldin queueReceivedan IMfrom anFCSent aSENDWORDGave ateammatekudosClose acasebefore yourfirst breakClosed 3casesbeforelunchClosed 10cases forthe dayTook over20 callsfor thedayReceived aSENDWORDReached aclient onthe first callattemptReceived2 callsfrom thesame FCReached outto a managerto expedite acaseOperationsexpediteda case foryouClosed anew casewithin24hrsReceiveda classactioncaseLaughedon a callResolveda CostBasisrequestMaintainedW/I under15% forthe dayContactedtheEstatesteamCompleteda benedesignationletterWent tolunch ontimeReceivedan IMfrom aCRSAssisted ateammatewith acomplexcaseCreateda VODReceiveda callback froma clientReceived 5calls fromanotherregionLess than10 casesin queueConnectletterapproved onfirst attemptCompleteda CustIDmergeNo casesover 5days oldin queueReceivedan IMfrom anFCSent aSENDWORDGave ateammatekudosClose acasebefore yourfirst breakClosed 3casesbeforelunchClosed 10cases forthe dayTook over20 callsfor thedayReceived aSENDWORDReached aclient onthe first callattemptReceived2 callsfrom thesame FCReached outto a managerto expedite acaseOperationsexpediteda case foryouClosed anew casewithin24hrsReceiveda classactioncaseLaughedon a callResolveda CostBasisrequestMaintainedW/I under15% forthe dayContactedtheEstatesteamCompleteda benedesignationletterWent tolunch ontimeReceivedan IMfrom aCRSAssisted ateammatewith acomplexcaseCreateda VODReceiveda callback froma clientReceived 5calls fromanotherregionLess than10 casesin queue

Partner Support - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Connect letter approved on first attempt
  2. Completed a CustID merge
  3. No cases over 5 days old in queue
  4. Received an IM from an FC
  5. Sent a SENDWORD
  6. Gave a teammate kudos
  7. Close a case before your first break
  8. Closed 3 cases before lunch
  9. Closed 10 cases for the day
  10. Took over 20 calls for the day
  11. Received a SENDWORD
  12. Reached a client on the first call attempt
  13. Received 2 calls from the same FC
  14. Reached out to a manager to expedite a case
  15. Operations expedited a case for you
  16. Closed a new case within 24hrs
  17. Received a class action case
  18. Laughed on a call
  19. Resolved a Cost Basis request
  20. Maintained W/I under 15% for the day
  21. Contacted the Estates team
  22. Completed a bene designation letter
  23. Went to lunch on time
  24. Received an IM from a CRS
  25. Assisted a teammate with a complex case
  26. Created a VOD
  27. Received a call back from a client
  28. Received 5 calls from another region
  29. Less than 10 cases in queue