Took over20 callsfor thedayCompleteda benedesignationletterReceived 5calls fromanotherregionClosed anew casewithin24hrsSent aSENDWORDReached outto a managerto expedite acaseLaughedon a callOperationsexpediteda case foryouResolveda CostBasisrequestConnectletterapproved onfirst attemptClose acasebefore yourfirst breakReached aclient onthe first callattemptReceivedan IMfrom anFCMaintainedW/I under15% forthe dayCompleteda CustIDmergeWent tolunch ontimeCreateda VODGave ateammatekudosAssisted ateammatewith acomplexcaseContactedtheEstatesteamClosed 10cases forthe dayNo casesover 5days oldin queueClosed 3casesbeforelunchReceivedan IMfrom aCRSLess than10 casesin queueReceived aSENDWORDReceived2 callsfrom thesame FCReceiveda callback froma clientReceiveda classactioncaseTook over20 callsfor thedayCompleteda benedesignationletterReceived 5calls fromanotherregionClosed anew casewithin24hrsSent aSENDWORDReached outto a managerto expedite acaseLaughedon a callOperationsexpediteda case foryouResolveda CostBasisrequestConnectletterapproved onfirst attemptClose acasebefore yourfirst breakReached aclient onthe first callattemptReceivedan IMfrom anFCMaintainedW/I under15% forthe dayCompleteda CustIDmergeWent tolunch ontimeCreateda VODGave ateammatekudosAssisted ateammatewith acomplexcaseContactedtheEstatesteamClosed 10cases forthe dayNo casesover 5days oldin queueClosed 3casesbeforelunchReceivedan IMfrom aCRSLess than10 casesin queueReceived aSENDWORDReceived2 callsfrom thesame FCReceiveda callback froma clientReceiveda classactioncase

Partner Support - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Took over 20 calls for the day
  2. Completed a bene designation letter
  3. Received 5 calls from another region
  4. Closed a new case within 24hrs
  5. Sent a SENDWORD
  6. Reached out to a manager to expedite a case
  7. Laughed on a call
  8. Operations expedited a case for you
  9. Resolved a Cost Basis request
  10. Connect letter approved on first attempt
  11. Close a case before your first break
  12. Reached a client on the first call attempt
  13. Received an IM from an FC
  14. Maintained W/I under 15% for the day
  15. Completed a CustID merge
  16. Went to lunch on time
  17. Created a VOD
  18. Gave a teammate kudos
  19. Assisted a teammate with a complex case
  20. Contacted the Estates team
  21. Closed 10 cases for the day
  22. No cases over 5 days old in queue
  23. Closed 3 cases before lunch
  24. Received an IM from a CRS
  25. Less than 10 cases in queue
  26. Received a SENDWORD
  27. Received 2 calls from the same FC
  28. Received a call back from a client
  29. Received a class action case