Member'sFullNameCompleteClarifyingQuestionsCheck ForClarificationCCRNamePriorAuthorizationBadToneBenefitsBillingIssueDoes NotCare AboutMember'sTimeUnderstandingReason ForCallConnectFree!ChampionDOBTakingControl OfConversationCarePositiveLanguageBSCBrandingClaimsResolvedIn ATimelyMannerID#Setting TimeExpectationsGoodToneNegativeLanguageMember'sFullNameCompleteClarifyingQuestionsCheck ForClarificationCCRNamePriorAuthorizationBadToneBenefitsBillingIssueDoes NotCare AboutMember'sTimeUnderstandingReason ForCallConnectFree!ChampionDOBTakingControl OfConversationCarePositiveLanguageBSCBrandingClaimsResolvedIn ATimelyMannerID#Setting TimeExpectationsGoodToneNegativeLanguage

4C's BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Member's Full Name
  2. Complete
  3. Clarifying Questions
  4. Check For Clarification
  5. CCR Name
  6. Prior Authorization
  7. Bad Tone
  8. Benefits
  9. Billing Issue
  10. Does Not Care About Member's Time
  11. Understanding Reason For Call
  12. Connect
  13. Free!
  14. Champion
  15. DOB
  16. Taking Control Of Conversation
  17. Care
  18. Positive Language
  19. BSC Branding
  20. Claims
  21. Resolved In A Timely Manner
  22. ID#
  23. Setting Time Expectations
  24. Good Tone
  25. Negative Language