BSCBrandingCareID#Setting TimeExpectationsClaimsBenefitsConnectPriorAuthorizationCompleteResolvedIn ATimelyMannerUnderstandingReason ForCallBillingIssueGoodToneCCRNameFree!NegativeLanguageDoes NotCare AboutMember'sTimeDOBMember'sFullNamePositiveLanguageClarifyingQuestionsBadToneChampionCheck ForClarificationTakingControl OfConversationBSCBrandingCareID#Setting TimeExpectationsClaimsBenefitsConnectPriorAuthorizationCompleteResolvedIn ATimelyMannerUnderstandingReason ForCallBillingIssueGoodToneCCRNameFree!NegativeLanguageDoes NotCare AboutMember'sTimeDOBMember'sFullNamePositiveLanguageClarifyingQuestionsBadToneChampionCheck ForClarificationTakingControl OfConversation

4C's BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
  1. BSC Branding
  2. Care
  3. ID#
  4. Setting Time Expectations
  5. Claims
  6. Benefits
  7. Connect
  8. Prior Authorization
  9. Complete
  10. Resolved In A Timely Manner
  11. Understanding Reason For Call
  12. Billing Issue
  13. Good Tone
  14. CCR Name
  15. Free!
  16. Negative Language
  17. Does Not Care About Member's Time
  18. DOB
  19. Member's Full Name
  20. Positive Language
  21. Clarifying Questions
  22. Bad Tone
  23. Champion
  24. Check For Clarification
  25. Taking Control Of Conversation