InformedCh aboutSMStextingSaveanaccountTransferto aBSIIIAddAuthUserSet upFutureFalconSuspendTransferto theIVRChangedan Addressper ChrequestTake aDAPunder$100SaveanaccountWearingCabela'sbrandclothingTransferto a FAIISet upFutureFalconSuspendTakeaDAPTake aDAP over$200set upadd/subtractpointsworkcasePlaced ahold ontheaccountTransfertoCatalogSentstatementto Ch inmercuryAssist aCo-workerChangeCycleCodeDateMerchantVerificationSet up aWorkcaseTransfertoCatalogTransferto aSRBS IInformedCh aboutSMStextingSaveanaccountTransferto aBSIIIAddAuthUserSet upFutureFalconSuspendTransferto theIVRChangedan Addressper ChrequestTake aDAPunder$100SaveanaccountWearingCabela'sbrandclothingTransferto a FAIISet upFutureFalconSuspendTakeaDAPTake aDAP over$200set upadd/subtractpointsworkcasePlaced ahold ontheaccountTransfertoCatalogSentstatementto Ch inmercuryAssist aCo-workerChangeCycleCodeDateMerchantVerificationSet up aWorkcaseTransfertoCatalogTransferto aSRBS I

Customer Care BSII - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Informed Ch about SMS texting
  2. Save an account
  3. Transfer to a BSIII
  4. Add Auth User
  5. Set up Future Falcon Suspend
  6. Transfer to the IVR
  7. Changed an Address per Ch request
  8. Take a DAP under $100
  9. Save an account
  10. Wearing Cabela's brand clothing
  11. Transfer to a FA II
  12. Set up Future Falcon Suspend
  13. Take a DAP
  14. Take a DAP over $200
  15. set up add/subtract points workcase
  16. Placed a hold on the account
  17. Transfer to Catalog
  18. Sent statement to Ch in mercury
  19. Assist a Co-worker
  20. Change Cycle Code Date
  21. Merchant Verification
  22. Set up a Workcase
  23. Transfer to Catalog
  24. Transfer to a SRBS I