Placed ahold ontheaccountTransfertoCatalogTransferto aBSIIISaveanaccountTransferto aSRBS ITransferto theIVRInformedCh aboutSMStextingChangeCycleCodeDateTransferto a FAIITransfertoCatalogset upadd/subtractpointsworkcaseSaveanaccountTake aDAP over$200Take aDAPunder$100Set upFutureFalconSuspendAssist aCo-workerSentstatementto Ch inmercuryTakeaDAPSet upFutureFalconSuspendMerchantVerificationAddAuthUserWearingCabela'sbrandclothingSet up aWorkcaseChangedan Addressper ChrequestPlaced ahold ontheaccountTransfertoCatalogTransferto aBSIIISaveanaccountTransferto aSRBS ITransferto theIVRInformedCh aboutSMStextingChangeCycleCodeDateTransferto a FAIITransfertoCatalogset upadd/subtractpointsworkcaseSaveanaccountTake aDAP over$200Take aDAPunder$100Set upFutureFalconSuspendAssist aCo-workerSentstatementto Ch inmercuryTakeaDAPSet upFutureFalconSuspendMerchantVerificationAddAuthUserWearingCabela'sbrandclothingSet up aWorkcaseChangedan Addressper Chrequest

Customer Care BSII - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Placed a hold on the account
  2. Transfer to Catalog
  3. Transfer to a BSIII
  4. Save an account
  5. Transfer to a SRBS I
  6. Transfer to the IVR
  7. Informed Ch about SMS texting
  8. Change Cycle Code Date
  9. Transfer to a FA II
  10. Transfer to Catalog
  11. set up add/subtract points workcase
  12. Save an account
  13. Take a DAP over $200
  14. Take a DAP under $100
  15. Set up Future Falcon Suspend
  16. Assist a Co-worker
  17. Sent statement to Ch in mercury
  18. Take a DAP
  19. Set up Future Falcon Suspend
  20. Merchant Verification
  21. Add Auth User
  22. Wearing Cabela's brand clothing
  23. Set up a Workcase
  24. Changed an Address per Ch request