Sentstatementto Ch inmercurySaveanaccountset upadd/subtractpointsworkcaseMerchantVerificationSet upFutureFalconSuspendTransferto theIVRPlaced ahold ontheaccountTransfertoCatalogChangedan Addressper ChrequestSet upFutureFalconSuspendSaveanaccountTransferto a FAIITransfertoCatalogChangeCycleCodeDateAssist aCo-workerSet up aWorkcaseInformedCh aboutSMStextingTake aDAP over$200AddAuthUserTakeaDAPTransferto aBSIIIWearingCabela'sbrandclothingTake aDAPunder$100Transferto aSRBS ISentstatementto Ch inmercurySaveanaccountset upadd/subtractpointsworkcaseMerchantVerificationSet upFutureFalconSuspendTransferto theIVRPlaced ahold ontheaccountTransfertoCatalogChangedan Addressper ChrequestSet upFutureFalconSuspendSaveanaccountTransferto a FAIITransfertoCatalogChangeCycleCodeDateAssist aCo-workerSet up aWorkcaseInformedCh aboutSMStextingTake aDAP over$200AddAuthUserTakeaDAPTransferto aBSIIIWearingCabela'sbrandclothingTake aDAPunder$100Transferto aSRBS I

Customer Care BSII - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sent statement to Ch in mercury
  2. Save an account
  3. set up add/subtract points workcase
  4. Merchant Verification
  5. Set up Future Falcon Suspend
  6. Transfer to the IVR
  7. Placed a hold on the account
  8. Transfer to Catalog
  9. Changed an Address per Ch request
  10. Set up Future Falcon Suspend
  11. Save an account
  12. Transfer to a FA II
  13. Transfer to Catalog
  14. Change Cycle Code Date
  15. Assist a Co-worker
  16. Set up a Workcase
  17. Informed Ch about SMS texting
  18. Take a DAP over $200
  19. Add Auth User
  20. Take a DAP
  21. Transfer to a BSIII
  22. Wearing Cabela's brand clothing
  23. Take a DAP under $100
  24. Transfer to a SRBS I