InformedCh aboutSMStextingSet up aWorkcaseTakeaDAPSaveanaccountTransfertoCatalogSet upFutureFalconSuspendSaveanaccountMerchantVerificationTransferto aSRBS ITransferto theIVRTransferto aBSIIITake aDAP over$200set upadd/subtractpointsworkcaseChangedan Addressper ChrequestTake aDAPunder$100Sentstatementto Ch inmercuryChangeCycleCodeDateAddAuthUserTransfertoCatalogWearingCabela'sbrandclothingTransferto a FAIIAssist aCo-workerPlaced ahold ontheaccountSet upFutureFalconSuspendInformedCh aboutSMStextingSet up aWorkcaseTakeaDAPSaveanaccountTransfertoCatalogSet upFutureFalconSuspendSaveanaccountMerchantVerificationTransferto aSRBS ITransferto theIVRTransferto aBSIIITake aDAP over$200set upadd/subtractpointsworkcaseChangedan Addressper ChrequestTake aDAPunder$100Sentstatementto Ch inmercuryChangeCycleCodeDateAddAuthUserTransfertoCatalogWearingCabela'sbrandclothingTransferto a FAIIAssist aCo-workerPlaced ahold ontheaccountSet upFutureFalconSuspend

Customer Care BSII - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Informed Ch about SMS texting
  2. Set up a Workcase
  3. Take a DAP
  4. Save an account
  5. Transfer to Catalog
  6. Set up Future Falcon Suspend
  7. Save an account
  8. Merchant Verification
  9. Transfer to a SRBS I
  10. Transfer to the IVR
  11. Transfer to a BSIII
  12. Take a DAP over $200
  13. set up add/subtract points workcase
  14. Changed an Address per Ch request
  15. Take a DAP under $100
  16. Sent statement to Ch in mercury
  17. Change Cycle Code Date
  18. Add Auth User
  19. Transfer to Catalog
  20. Wearing Cabela's brand clothing
  21. Transfer to a FA II
  22. Assist a Co-worker
  23. Placed a hold on the account
  24. Set up Future Falcon Suspend