TakeaDAPAddAuthUserTake aDAPunder$100Take aDAP over$200Transferto a FAIIChangeCycleCodeDateTransferto aSRBS IMerchantVerificationSet upFutureFalconSuspendSentstatementto Ch inmercuryset upadd/subtractpointsworkcaseSet upFutureFalconSuspendPlaced ahold ontheaccountInformedCh aboutSMStextingSaveanaccountAssist aCo-workerTransferto theIVRChangedan Addressper ChrequestTransfertoCatalogSaveanaccountTransferto aBSIIIWearingCabela'sbrandclothingSet up aWorkcaseTransfertoCatalogTakeaDAPAddAuthUserTake aDAPunder$100Take aDAP over$200Transferto a FAIIChangeCycleCodeDateTransferto aSRBS IMerchantVerificationSet upFutureFalconSuspendSentstatementto Ch inmercuryset upadd/subtractpointsworkcaseSet upFutureFalconSuspendPlaced ahold ontheaccountInformedCh aboutSMStextingSaveanaccountAssist aCo-workerTransferto theIVRChangedan Addressper ChrequestTransfertoCatalogSaveanaccountTransferto aBSIIIWearingCabela'sbrandclothingSet up aWorkcaseTransfertoCatalog

Customer Care BSII - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Take a DAP
  2. Add Auth User
  3. Take a DAP under $100
  4. Take a DAP over $200
  5. Transfer to a FA II
  6. Change Cycle Code Date
  7. Transfer to a SRBS I
  8. Merchant Verification
  9. Set up Future Falcon Suspend
  10. Sent statement to Ch in mercury
  11. set up add/subtract points workcase
  12. Set up Future Falcon Suspend
  13. Placed a hold on the account
  14. Informed Ch about SMS texting
  15. Save an account
  16. Assist a Co-worker
  17. Transfer to the IVR
  18. Changed an Address per Ch request
  19. Transfer to Catalog
  20. Save an account
  21. Transfer to a BSIII
  22. Wearing Cabela's brand clothing
  23. Set up a Workcase
  24. Transfer to Catalog