Transferto a FAIIPlaced ahold ontheaccountSet upFutureFalconSuspendTransferto aBSIIISet up aWorkcaseTransferto aSRBS Iset upadd/subtractpointsworkcaseInformedCh aboutSMStextingTake aDAPunder$100Transferto theIVRSaveanaccountTake aDAP over$200MerchantVerificationTakeaDAPTransfertoCatalogChangeCycleCodeDateAddAuthUserSentstatementto Ch inmercuryChangedan Addressper ChrequestSaveanaccountWearingCabela'sbrandclothingTransfertoCatalogSet upFutureFalconSuspendAssist aCo-workerTransferto a FAIIPlaced ahold ontheaccountSet upFutureFalconSuspendTransferto aBSIIISet up aWorkcaseTransferto aSRBS Iset upadd/subtractpointsworkcaseInformedCh aboutSMStextingTake aDAPunder$100Transferto theIVRSaveanaccountTake aDAP over$200MerchantVerificationTakeaDAPTransfertoCatalogChangeCycleCodeDateAddAuthUserSentstatementto Ch inmercuryChangedan Addressper ChrequestSaveanaccountWearingCabela'sbrandclothingTransfertoCatalogSet upFutureFalconSuspendAssist aCo-worker

Customer Care BSII - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transfer to a FA II
  2. Placed a hold on the account
  3. Set up Future Falcon Suspend
  4. Transfer to a BSIII
  5. Set up a Workcase
  6. Transfer to a SRBS I
  7. set up add/subtract points workcase
  8. Informed Ch about SMS texting
  9. Take a DAP under $100
  10. Transfer to the IVR
  11. Save an account
  12. Take a DAP over $200
  13. Merchant Verification
  14. Take a DAP
  15. Transfer to Catalog
  16. Change Cycle Code Date
  17. Add Auth User
  18. Sent statement to Ch in mercury
  19. Changed an Address per Ch request
  20. Save an account
  21. Wearing Cabela's brand clothing
  22. Transfer to Catalog
  23. Set up Future Falcon Suspend
  24. Assist a Co-worker