Set upFutureFalconSuspendChangeCycleCodeDateSaveanaccountAddAuthUserTransfertoCatalogChangedan Addressper ChrequestSentstatementto Ch inmercuryPlaced ahold ontheaccountTransferto aSRBS ITransferto a FAIIset upadd/subtractpointsworkcaseTransferto aBSIIITake aDAP over$200TransfertoCatalogWearingCabela'sbrandclothingMerchantVerificationAssist aCo-workerTake aDAPunder$100Transferto theIVRInformedCh aboutSMStextingSaveanaccountTakeaDAPSet upFutureFalconSuspendSet up aWorkcaseSet upFutureFalconSuspendChangeCycleCodeDateSaveanaccountAddAuthUserTransfertoCatalogChangedan Addressper ChrequestSentstatementto Ch inmercuryPlaced ahold ontheaccountTransferto aSRBS ITransferto a FAIIset upadd/subtractpointsworkcaseTransferto aBSIIITake aDAP over$200TransfertoCatalogWearingCabela'sbrandclothingMerchantVerificationAssist aCo-workerTake aDAPunder$100Transferto theIVRInformedCh aboutSMStextingSaveanaccountTakeaDAPSet upFutureFalconSuspendSet up aWorkcase

Customer Care BSII - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Set up Future Falcon Suspend
  2. Change Cycle Code Date
  3. Save an account
  4. Add Auth User
  5. Transfer to Catalog
  6. Changed an Address per Ch request
  7. Sent statement to Ch in mercury
  8. Placed a hold on the account
  9. Transfer to a SRBS I
  10. Transfer to a FA II
  11. set up add/subtract points workcase
  12. Transfer to a BSIII
  13. Take a DAP over $200
  14. Transfer to Catalog
  15. Wearing Cabela's brand clothing
  16. Merchant Verification
  17. Assist a Co-worker
  18. Take a DAP under $100
  19. Transfer to the IVR
  20. Informed Ch about SMS texting
  21. Save an account
  22. Take a DAP
  23. Set up Future Falcon Suspend
  24. Set up a Workcase