FreeFreeGoodReputationCustomer'sName12GoodOne'sProductKnowledgeFreeSorry, Ican't helpyouCommunicateEffectivelyPlacingthem onholdEyeContactCSM orManagerFreeGuessorAssumeGoodPracticeTheCustomerFreeFreeGoodReputationCustomer'sName12GoodOne'sProductKnowledgeFreeSorry, Ican't helpyouCommunicateEffectivelyPlacingthem onholdEyeContactCSM orManagerFreeGuessorAssumeGoodPracticeTheCustomer

Customer Service 101 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Free
  2. Free
  3. Good Reputation
  4. Customer's Name
  5. 12 Good One's
  6. Product Knowledge
  7. Free
  8. Sorry, I can't help you
  9. Communicate Effectively
  10. Placing them on hold
  11. Eye Contact
  12. CSM or Manager
  13. Free
  14. Guess or Assume
  15. Good Practice
  16. The Customer