GoodReputationCSM orManagerFreeTheCustomerProductKnowledgeSorry, Ican't helpyouCommunicateEffectively12GoodOne'sFreeFreePlacingthem onholdCustomer'sNameFreeGoodPracticeGuessorAssumeEyeContactGoodReputationCSM orManagerFreeTheCustomerProductKnowledgeSorry, Ican't helpyouCommunicateEffectively12GoodOne'sFreeFreePlacingthem onholdCustomer'sNameFreeGoodPracticeGuessorAssumeEyeContact

Customer Service 101 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Good Reputation
  2. CSM or Manager
  3. Free
  4. The Customer
  5. Product Knowledge
  6. Sorry, I can't help you
  7. Communicate Effectively
  8. 12 Good One's
  9. Free
  10. Free
  11. Placing them on hold
  12. Customer's Name
  13. Free
  14. Good Practice
  15. Guess or Assume
  16. Eye Contact