ProductKnowledgeSorry, Ican't helpyouFreeCommunicateEffectivelyTheCustomer12GoodOne'sCustomer'sNameFreePlacingthem onholdEyeContactFreeFreeGoodPracticeGoodReputationCSM orManagerGuessorAssumeProductKnowledgeSorry, Ican't helpyouFreeCommunicateEffectivelyTheCustomer12GoodOne'sCustomer'sNameFreePlacingthem onholdEyeContactFreeFreeGoodPracticeGoodReputationCSM orManagerGuessorAssume

Customer Service 101 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Product Knowledge
  2. Sorry, I can't help you
  3. Free
  4. Communicate Effectively
  5. The Customer
  6. 12 Good One's
  7. Customer's Name
  8. Free
  9. Placing them on hold
  10. Eye Contact
  11. Free
  12. Free
  13. Good Practice
  14. Good Reputation
  15. CSM or Manager
  16. Guess or Assume