FreeTheCustomerFreeProductKnowledgePlacingthem onholdGoodReputationFreeGuessorAssumeEyeContactCustomer'sName12GoodOne'sSorry, Ican't helpyouCSM orManagerGoodPracticeCommunicateEffectivelyFreeFreeTheCustomerFreeProductKnowledgePlacingthem onholdGoodReputationFreeGuessorAssumeEyeContactCustomer'sName12GoodOne'sSorry, Ican't helpyouCSM orManagerGoodPracticeCommunicateEffectivelyFree

Customer Service 101 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Free
  2. The Customer
  3. Free
  4. Product Knowledge
  5. Placing them on hold
  6. Good Reputation
  7. Free
  8. Guess or Assume
  9. Eye Contact
  10. Customer's Name
  11. 12 Good One's
  12. Sorry, I can't help you
  13. CSM or Manager
  14. Good Practice
  15. Communicate Effectively
  16. Free