FreeCSM orManagerPlacingthem onhold12GoodOne'sGoodReputationCommunicateEffectivelyFreeFreeProductKnowledgeSorry, Ican't helpyouGoodPracticeEyeContactTheCustomerCustomer'sNameGuessorAssumeFreeFreeCSM orManagerPlacingthem onhold12GoodOne'sGoodReputationCommunicateEffectivelyFreeFreeProductKnowledgeSorry, Ican't helpyouGoodPracticeEyeContactTheCustomerCustomer'sNameGuessorAssumeFree

Customer Service 101 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Free
  2. CSM or Manager
  3. Placing them on hold
  4. 12 Good One's
  5. Good Reputation
  6. Communicate Effectively
  7. Free
  8. Free
  9. Product Knowledge
  10. Sorry, I can't help you
  11. Good Practice
  12. Eye Contact
  13. The Customer
  14. Customer's Name
  15. Guess or Assume
  16. Free