CommunicateEffectivelyFreeTheCustomerProductKnowledgePlacingthem onholdGoodReputationFreeFreeCustomer'sNameGuessorAssume12GoodOne'sFreeGoodPracticeCSM orManagerSorry, Ican't helpyouEyeContactCommunicateEffectivelyFreeTheCustomerProductKnowledgePlacingthem onholdGoodReputationFreeFreeCustomer'sNameGuessorAssume12GoodOne'sFreeGoodPracticeCSM orManagerSorry, Ican't helpyouEyeContact

Customer Service 101 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Communicate Effectively
  2. Free
  3. The Customer
  4. Product Knowledge
  5. Placing them on hold
  6. Good Reputation
  7. Free
  8. Free
  9. Customer's Name
  10. Guess or Assume
  11. 12 Good One's
  12. Free
  13. Good Practice
  14. CSM or Manager
  15. Sorry, I can't help you
  16. Eye Contact