FreeGoodPracticeSorry, Ican't helpyouCustomer'sNameFreePlacingthem onhold12GoodOne'sCSM orManagerGoodReputationFreeFreeGuessorAssumeEyeContactProductKnowledgeTheCustomerCommunicateEffectivelyFreeGoodPracticeSorry, Ican't helpyouCustomer'sNameFreePlacingthem onhold12GoodOne'sCSM orManagerGoodReputationFreeFreeGuessorAssumeEyeContactProductKnowledgeTheCustomerCommunicateEffectively

Customer Service 101 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Free
  2. Good Practice
  3. Sorry, I can't help you
  4. Customer's Name
  5. Free
  6. Placing them on hold
  7. 12 Good One's
  8. CSM or Manager
  9. Good Reputation
  10. Free
  11. Free
  12. Guess or Assume
  13. Eye Contact
  14. Product Knowledge
  15. The Customer
  16. Communicate Effectively