SmallTalkReceiveTier 2SupportPlacedClienton Hold"Whichbrowserare youusing?"Clientin carWFNkicksclient out"YesI'm stillhere."Giveyouremail."Can yousee myscreen?"Need toTransferClientcalls inwith SR #WFNkicksyou outRespondto clientemail"Exit out ofthe systemand logback in"ClientSkipsAheadClientworkingfromhomeClienthas sideconvoProvidePeer toPeersupport"Whereare youlocated?"DogBarking"QuickQuestion"ClientplacedYOU onHoldLyncanotherrepConsultADPworksSmallTalkReceiveTier 2SupportPlacedClienton Hold"Whichbrowserare youusing?"Clientin carWFNkicksclient out"YesI'm stillhere."Giveyouremail."Can yousee myscreen?"Need toTransferClientcalls inwith SR #WFNkicksyou outRespondto clientemail"Exit out ofthe systemand logback in"ClientSkipsAheadClientworkingfromhomeClienthas sideconvoProvidePeer toPeersupport"Whereare youlocated?"DogBarking"QuickQuestion"ClientplacedYOU onHoldLyncanotherrepConsultADPworks

Phone Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Small Talk
  2. Receive Tier 2 Support
  3. Placed Client on Hold
  4. "Which browser are you using?"
  5. Client in car
  6. WFN kicks client out
  7. "Yes I'm still here."
  8. Give your email.
  9. "Can you see my screen?"
  10. Need to Transfer
  11. Client calls in with SR #
  12. WFN kicks you out
  13. Respond to client email
  14. "Exit out of the system and log back in"
  15. Client Skips Ahead
  16. Client working from home
  17. Client has side convo
  18. Provide Peer to Peer support
  19. "Where are you located?"
  20. Dog Barking
  21. "Quick Question"
  22. Client placed YOU on Hold
  23. Lync another rep
  24. Consult ADPworks