PlacedClienton HoldSmallTalkClientcalls inwith SR #Respondto clientemail"Whichbrowserare youusing?""Whereare youlocated?"ReceiveTier 2SupportClientplacedYOU onHoldClienthas sideconvo"Can yousee myscreen?"ConsultADPworksLyncanotherrepClientin carClientSkipsAhead"QuickQuestion"WFNkicksclient out"YesI'm stillhere."WFNkicksyou out"Exit out ofthe systemand logback in"ProvidePeer toPeersupportClientworkingfromhomeNeed toTransferGiveyouremail.DogBarkingPlacedClienton HoldSmallTalkClientcalls inwith SR #Respondto clientemail"Whichbrowserare youusing?""Whereare youlocated?"ReceiveTier 2SupportClientplacedYOU onHoldClienthas sideconvo"Can yousee myscreen?"ConsultADPworksLyncanotherrepClientin carClientSkipsAhead"QuickQuestion"WFNkicksclient out"YesI'm stillhere."WFNkicksyou out"Exit out ofthe systemand logback in"ProvidePeer toPeersupportClientworkingfromhomeNeed toTransferGiveyouremail.DogBarking

Phone Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Placed Client on Hold
  2. Small Talk
  3. Client calls in with SR #
  4. Respond to client email
  5. "Which browser are you using?"
  6. "Where are you located?"
  7. Receive Tier 2 Support
  8. Client placed YOU on Hold
  9. Client has side convo
  10. "Can you see my screen?"
  11. Consult ADPworks
  12. Lync another rep
  13. Client in car
  14. Client Skips Ahead
  15. "Quick Question"
  16. WFN kicks client out
  17. "Yes I'm still here."
  18. WFN kicks you out
  19. "Exit out of the system and log back in"
  20. Provide Peer to Peer support
  21. Client working from home
  22. Need to Transfer
  23. Give your email.
  24. Dog Barking