Client Skips Ahead Client working from home Small Talk "Yes I'm still here." Client calls in with SR # Client has side convo Client in car WFN kicks you out "Can you see my screen?" Respond to client email Dog Barking Provide Peer to Peer support "Where are you located?" Placed Client on Hold "Which browser are you using?" Give your email. Client placed YOU on Hold "Exit out of the system and log back in" Need to Transfer Lync another rep Consult ADPworks Receive Tier 2 Support "Quick Question" WFN kicks client out Client Skips Ahead Client working from home Small Talk "Yes I'm still here." Client calls in with SR # Client has side convo Client in car WFN kicks you out "Can you see my screen?" Respond to client email Dog Barking Provide Peer to Peer support "Where are you located?" Placed Client on Hold "Which browser are you using?" Give your email. Client placed YOU on Hold "Exit out of the system and log back in" Need to Transfer Lync another rep Consult ADPworks Receive Tier 2 Support "Quick Question" WFN kicks client out
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Client Skips Ahead
Client working from home
Small Talk
"Yes I'm still here."
Client calls in with SR #
Client has side convo
Client in car
WFN kicks you out
"Can you see my screen?"
Respond to client email
Dog Barking
Provide Peer to Peer support
"Where are you located?"
Placed Client on Hold
"Which browser are you using?"
Give your email.
Client placed YOU on Hold
"Exit out of the system and log back in"
Need to Transfer
Lync another rep
Consult ADPworks
Receive Tier 2 Support
"Quick Question"
WFN kicks client out