ProvidePeer toPeersupportClientSkipsAhead"Exit out ofthe systemand logback in"ClientplacedYOU onHoldClientcalls inwith SR #"YesI'm stillhere."ConsultADPworksWFNkicksclient out"Can yousee myscreen?"WFNkicksyou outClientin carGiveyouremail.Lyncanotherrep"Whereare youlocated?"Clienthas sideconvoSmallTalkReceiveTier 2Support"Whichbrowserare youusing?"ClientworkingfromhomeDogBarkingPlacedClienton Hold"QuickQuestion"Respondto clientemailNeed toTransferProvidePeer toPeersupportClientSkipsAhead"Exit out ofthe systemand logback in"ClientplacedYOU onHoldClientcalls inwith SR #"YesI'm stillhere."ConsultADPworksWFNkicksclient out"Can yousee myscreen?"WFNkicksyou outClientin carGiveyouremail.Lyncanotherrep"Whereare youlocated?"Clienthas sideconvoSmallTalkReceiveTier 2Support"Whichbrowserare youusing?"ClientworkingfromhomeDogBarkingPlacedClienton Hold"QuickQuestion"Respondto clientemailNeed toTransfer

Phone Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provide Peer to Peer support
  2. Client Skips Ahead
  3. "Exit out of the system and log back in"
  4. Client placed YOU on Hold
  5. Client calls in with SR #
  6. "Yes I'm still here."
  7. Consult ADPworks
  8. WFN kicks client out
  9. "Can you see my screen?"
  10. WFN kicks you out
  11. Client in car
  12. Give your email.
  13. Lync another rep
  14. "Where are you located?"
  15. Client has side convo
  16. Small Talk
  17. Receive Tier 2 Support
  18. "Which browser are you using?"
  19. Client working from home
  20. Dog Barking
  21. Placed Client on Hold
  22. "Quick Question"
  23. Respond to client email
  24. Need to Transfer