Unlocka user'saccountTalk to acaller whoonly wantsNickRebootingsolves auser'sproblemJosh entersthe roomwhile lookingat his phoneYou takeanescalationfrom EdProvidesomeone theguestwirelesscodeFind avirus on auser'slaptopCreate aGoToMeetingaccountCreate adistributionlistBrian sendsus aCommunityImpact emailChelseacomes into say hiPuffwearsjeans toworkMichaelwears anout-of-stylehat into theroomABC hits100%volunteeringparticipationCreatea HiDefaccountCreate aGoToWebinaraccountAndrewgets to workbefore10:15amGo to auser's deskto fix theirdesktopEd forwardseveryonesome goodfeedbackabout youBowenasks you aquestion atyour deskInstruct auser on howto changehis/herpasswordTroubleshoota wificonnectionYou haveto callx6969Someonewalks aroundwhile on thephone (like astockbroker)Antoniostrolls intothe roomAnthonywould putsome milkon thatAnswer a callfromsomeoneasking for aspiderphoneChukswears apretty flysweater vestGrantaccess toa folderThedepartmentbuys uslunchA userbakes theSD sometreatsFix apaperjamWork onan AppleproductAngelneeds totalk toAndrewSomethingbig (L drive,Outlook, etc.)goes downDanpays usa visitChange aprinter'stonerA user'slaptop isbroken in aremarkablewayRebuildanOutlookprofileUnlocka user'saccountTalk to acaller whoonly wantsNickRebootingsolves auser'sproblemJosh entersthe roomwhile lookingat his phoneYou takeanescalationfrom EdProvidesomeone theguestwirelesscodeFind avirus on auser'slaptopCreate aGoToMeetingaccountCreate adistributionlistBrian sendsus aCommunityImpact emailChelseacomes into say hiPuffwearsjeans toworkMichaelwears anout-of-stylehat into theroomABC hits100%volunteeringparticipationCreatea HiDefaccountCreate aGoToWebinaraccountAndrewgets to workbefore10:15amGo to auser's deskto fix theirdesktopEd forwardseveryonesome goodfeedbackabout youBowenasks you aquestion atyour deskInstruct auser on howto changehis/herpasswordTroubleshoota wificonnectionYou haveto callx6969Someonewalks aroundwhile on thephone (like astockbroker)Antoniostrolls intothe roomAnthonywould putsome milkon thatAnswer a callfromsomeoneasking for aspiderphoneChukswears apretty flysweater vestGrantaccess toa folderThedepartmentbuys uslunchA userbakes theSD sometreatsFix apaperjamWork onan AppleproductAngelneeds totalk toAndrewSomethingbig (L drive,Outlook, etc.)goes downDanpays usa visitChange aprinter'stonerA user'slaptop isbroken in aremarkablewayRebuildanOutlookprofile

Service Desk Bingo 2: The Re-bingoing - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Unlock a user's account
  2. Talk to a caller who only wants Nick
  3. Rebooting solves a user's problem
  4. Josh enters the room while looking at his phone
  5. You take an escalation from Ed
  6. Provide someone the guest wireless code
  7. Find a virus on a user's laptop
  8. Create a GoToMeeting account
  9. Create a distribution list
  10. Brian sends us a Community Impact email
  11. Chelsea comes in to say hi
  12. Puff wears jeans to work
  13. Michael wears an out-of-style hat into the room
  14. ABC hits 100% volunteering participation
  15. Create a HiDef account
  16. Create a GoToWebinar account
  17. Andrew gets to work before 10:15am
  18. Go to a user's desk to fix their desktop
  19. Ed forwards everyone some good feedback about you
  20. Bowen asks you a question at your desk
  21. Instruct a user on how to change his/her password
  22. Troubleshoot a wifi connection
  23. You have to call x6969
  24. Someone walks around while on the phone (like a stockbroker)
  25. Antonio strolls into the room
  26. Anthony would put some milk on that
  27. Answer a call from someone asking for a spiderphone
  28. Chuks wears a pretty fly sweater vest
  29. Grant access to a folder
  30. The department buys us lunch
  31. A user bakes the SD some treats
  32. Fix a paper jam
  33. Work on an Apple product
  34. Angel needs to talk to Andrew
  35. Something big (L drive, Outlook, etc.) goes down
  36. Dan pays us a visit
  37. Change a printer's toner
  38. A user's laptop is broken in a remarkable way
  39. Rebuild an Outlook profile