WILD-Taskprovidedby LanceWorked50accountsMadeleadersaware ofproceduregapPayment/Mnton Tica acctComplimentfromcustomer/busparnterSpoke toa thirdpartyDirectedcustomerto loancontract60 calls or60 piecesof workTransferredcall to theright areaNon-JPImoney formore than$300010thJPItodayWorkedauto acct-balanceover $50KPmttoday/checkprocessed<$1000WenttoISEITSpoketo a"Bill"Workedequity acct-balanceover $100KWorkedaccount-name"Adams"Promise/paymentfor full arrearsNegotiateamountor valueWILD-Taskprovidedby EricIdentified andcommunicatedan errorComplimentfromleadershipMeet callorprocessingSLASubmitted aprocessimprovementideaWILD-Taskprovidedby LanceWorked50accountsMadeleadersaware ofproceduregapPayment/Mnton Tica acctComplimentfromcustomer/busparnterSpoke toa thirdpartyDirectedcustomerto loancontract60 calls or60 piecesof workTransferredcall to theright areaNon-JPImoney formore than$300010thJPItodayWorkedauto acct-balanceover $50KPmttoday/checkprocessed<$1000WenttoISEITSpoketo a"Bill"Workedequity acct-balanceover $100KWorkedaccount-name"Adams"Promise/paymentfor full arrearsNegotiateamountor valueWILD-Taskprovidedby EricIdentified andcommunicatedan errorComplimentfromleadershipMeet callorprocessingSLASubmitted aprocessimprovementidea

Servicing and Collections BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. WILD-Task provided by Lance
  2. Worked 50 accounts
  3. Made leaders aware of procedure gap
  4. Payment/Mnt on Tica acct
  5. Compliment from customer/bus parnter
  6. Spoke to a third party
  7. Directed customer to loan contract
  8. 60 calls or 60 pieces of work
  9. Transferred call to the right area
  10. Non-JPI money for more than $3000
  11. 10th JPI today
  12. Worked auto acct-balance over $50K
  13. Pmt today/check processed <$1000
  14. Went to ISEIT
  15. Spoke to a "Bill"
  16. Worked equity acct-balance over $100K
  17. Worked account-name "Adams"
  18. Promise/payment for full arrears
  19. Negotiate amount or value
  20. WILD-Task provided by Eric
  21. Identified and communicated an error
  22. Compliment from leadership
  23. Meet call or processing SLA
  24. Submitted a process improvement idea