Received acomplimentfrom apassengerUsedsharepointto sourcean answerReducedhold by 10%on thepreviousweekReceived6 WOWticketsAchievedemail targetevery dayfor 5 daysDe-escalateda callWon Jim'sweeklyQuizSent themostemails ona weekendUsedSIOXQMscore of100%IOT wasunder 4minutes for awhole weekAchieved anAHTbetween 700& 800 in aweekResolvedan incidentin onecontactDidn't usethe wordappreciateon a call or inan email?Achieveda 5 onCSATQM scoreabove80%Received acomplimentfrom apassengerUsedsharepointto sourcean answerReducedhold by 10%on thepreviousweekReceived6 WOWticketsAchievedemail targetevery dayfor 5 daysDe-escalateda callWon Jim'sweeklyQuizSent themostemails ona weekendUsedSIOXQMscore of100%IOT wasunder 4minutes for awhole weekAchieved anAHTbetween 700& 800 in aweekResolvedan incidentin onecontactDidn't usethe wordappreciateon a call or inan email?Achieveda 5 onCSATQM scoreabove80%

Customer Relations Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
I
3
G
4
N
5
N
6
I
7
N
8
B
9
I
10
B
11
G
12
B
13
B
14
N
15
G
16
I
  1. G-Received a compliment from a passenger
  2. I-Used sharepoint to source an answer
  3. G-Reduced hold by 10% on the previous week
  4. N-Received 6 WOW tickets
  5. N-Achieved email target every day for 5 days
  6. I-De-escalated a call
  7. N-Won Jim's weekly Quiz
  8. B-Sent the most emails on a weekend
  9. I-Used SIOX
  10. B-QM score of 100%
  11. G-IOT was under 4 minutes for a whole week
  12. B-Achieved an AHT between 700 & 800 in a week
  13. B-Resolved an incident in one contact
  14. N-Didn't use the word appreciate on a call or in an email?
  15. G-Achieved a 5 on CSAT
  16. I-QM score above 80%