IOT wasunder 4minutes for awhole weekDidn't usethe wordappreciateon a call or inan email? QMscore of100%Won Jim'sweeklyQuizUsedsharepointto sourcean answerReceived6 WOWticketsUsedSIOXAchieveda 5 onCSATReducedhold by 10%on thepreviousweekResolvedan incidentin onecontactAchieved anAHTbetween 700& 800 in aweekAchievedemail targetevery dayfor 5 daysSent themostemails ona weekendDe-escalateda callQM scoreabove80%Received acomplimentfrom apassengerIOT wasunder 4minutes for awhole weekDidn't usethe wordappreciateon a call or inan email?QMscore of100%Won Jim'sweeklyQuizUsedsharepointto sourcean answerReceived6 WOWticketsUsedSIOXAchieveda 5 onCSATReducedhold by 10%on thepreviousweekResolvedan incidentin onecontactAchieved anAHTbetween 700& 800 in aweekAchievedemail targetevery dayfor 5 daysSent themostemails ona weekendDe-escalateda callQM scoreabove80%Received acomplimentfrom apassenger

Customer Relations Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
N
3
B
4
N
5
I
6
N
7
I
8
G
9
G
10
B
11
B
12
N
13
B
14
I
15
I
16
G
  1. G-IOT was under 4 minutes for a whole week
  2. N-Didn't use the word appreciate on a call or in an email?
  3. B-QM score of 100%
  4. N-Won Jim's weekly Quiz
  5. I-Used sharepoint to source an answer
  6. N-Received 6 WOW tickets
  7. I-Used SIOX
  8. G-Achieved a 5 on CSAT
  9. G-Reduced hold by 10% on the previous week
  10. B-Resolved an incident in one contact
  11. B-Achieved an AHT between 700 & 800 in a week
  12. N-Achieved email target every day for 5 days
  13. B-Sent the most emails on a weekend
  14. I-De-escalated a call
  15. I-QM score above 80%
  16. G-Received a compliment from a passenger