Usedsharepointto sourcean answerResolvedan incidentin onecontact QMscore of100%Sent themostemails ona weekendReceived acomplimentfrom apassengerAchievedemail targetevery dayfor 5 daysWon Jim'sweeklyQuizUsedSIOXReducedhold by 10%on thepreviousweekDe-escalateda callAchieveda 5 onCSATDidn't usethe wordappreciateon a call or inan email?QM scoreabove80%Received6 WOWticketsAchieved anAHTbetween 700& 800 in aweekIOT wasunder 4minutes for awhole weekUsedsharepointto sourcean answerResolvedan incidentin onecontactQMscore of100%Sent themostemails ona weekendReceived acomplimentfrom apassengerAchievedemail targetevery dayfor 5 daysWon Jim'sweeklyQuizUsedSIOXReducedhold by 10%on thepreviousweekDe-escalateda callAchieveda 5 onCSATDidn't usethe wordappreciateon a call or inan email?QM scoreabove80%Received6 WOWticketsAchieved anAHTbetween 700& 800 in aweekIOT wasunder 4minutes for awhole week

Customer Relations Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
B
3
B
4
B
5
G
6
N
7
N
8
I
9
G
10
I
11
G
12
N
13
I
14
N
15
B
16
G
  1. I-Used sharepoint to source an answer
  2. B-Resolved an incident in one contact
  3. B-QM score of 100%
  4. B-Sent the most emails on a weekend
  5. G-Received a compliment from a passenger
  6. N-Achieved email target every day for 5 days
  7. N-Won Jim's weekly Quiz
  8. I-Used SIOX
  9. G-Reduced hold by 10% on the previous week
  10. I-De-escalated a call
  11. G-Achieved a 5 on CSAT
  12. N-Didn't use the word appreciate on a call or in an email?
  13. I-QM score above 80%
  14. N-Received 6 WOW tickets
  15. B-Achieved an AHT between 700 & 800 in a week
  16. G-IOT was under 4 minutes for a whole week