Reducedhold by 10%on thepreviousweekDidn't usethe wordappreciateon a call or inan email?Won Jim'sweeklyQuizUsedsharepointto sourcean answerUsedSIOX Received acomplimentfrom apassengerIOT wasunder 4minutes for awhole weekQMscore of100%Sent themostemails ona weekendAchievedemail targetevery dayfor 5 daysReceived6 WOWticketsQM scoreabove80%Achieveda 5 onCSATResolvedan incidentin onecontactDe-escalateda callAchieved anAHTbetween 700& 800 in aweekReducedhold by 10%on thepreviousweekDidn't usethe wordappreciateon a call or inan email?Won Jim'sweeklyQuizUsedsharepointto sourcean answerUsedSIOXReceived acomplimentfrom apassengerIOT wasunder 4minutes for awhole weekQMscore of100%Sent themostemails ona weekendAchievedemail targetevery dayfor 5 daysReceived6 WOWticketsQM scoreabove80%Achieveda 5 onCSATResolvedan incidentin onecontactDe-escalateda callAchieved anAHTbetween 700& 800 in aweek

Customer Relations Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
N
3
N
4
I
5
I
6
G
7
G
8
B
9
B
10
N
11
N
12
I
13
G
14
B
15
I
16
B
  1. G-Reduced hold by 10% on the previous week
  2. N-Didn't use the word appreciate on a call or in an email?
  3. N-Won Jim's weekly Quiz
  4. I-Used sharepoint to source an answer
  5. I-Used SIOX
  6. G-Received a compliment from a passenger
  7. G-IOT was under 4 minutes for a whole week
  8. B-QM score of 100%
  9. B-Sent the most emails on a weekend
  10. N-Achieved email target every day for 5 days
  11. N-Received 6 WOW tickets
  12. I-QM score above 80%
  13. G-Achieved a 5 on CSAT
  14. B-Resolved an incident in one contact
  15. I-De-escalated a call
  16. B-Achieved an AHT between 700 & 800 in a week