Sent themostemails ona weekend QMscore of100%Usedsharepointto sourcean answerAchieveda 5 onCSATReducedhold by 10%on thepreviousweekDidn't usethe wordappreciateon a call or inan email?Received6 WOWticketsDe-escalateda callIOT wasunder 4minutes for awhole weekAchievedemail targetevery dayfor 5 daysAchieved anAHTbetween 700& 800 in aweekResolvedan incidentin onecontactUsedSIOXQM scoreabove80%Received acomplimentfrom apassengerWon Jim'sweeklyQuizSent themostemails ona weekendQMscore of100%Usedsharepointto sourcean answerAchieveda 5 onCSATReducedhold by 10%on thepreviousweekDidn't usethe wordappreciateon a call or inan email?Received6 WOWticketsDe-escalateda callIOT wasunder 4minutes for awhole weekAchievedemail targetevery dayfor 5 daysAchieved anAHTbetween 700& 800 in aweekResolvedan incidentin onecontactUsedSIOXQM scoreabove80%Received acomplimentfrom apassengerWon Jim'sweeklyQuiz

Customer Relations Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
B
3
I
4
G
5
G
6
N
7
N
8
I
9
G
10
N
11
B
12
B
13
I
14
I
15
G
16
N
  1. B-Sent the most emails on a weekend
  2. B-QM score of 100%
  3. I-Used sharepoint to source an answer
  4. G-Achieved a 5 on CSAT
  5. G-Reduced hold by 10% on the previous week
  6. N-Didn't use the word appreciate on a call or in an email?
  7. N-Received 6 WOW tickets
  8. I-De-escalated a call
  9. G-IOT was under 4 minutes for a whole week
  10. N-Achieved email target every day for 5 days
  11. B-Achieved an AHT between 700 & 800 in a week
  12. B-Resolved an incident in one contact
  13. I-Used SIOX
  14. I-QM score above 80%
  15. G-Received a compliment from a passenger
  16. N-Won Jim's weekly Quiz