Won Jim'sweeklyQuizUsedSIOXReducedhold by 10%on thepreviousweekSent themostemails ona weekendAchievedemail targetevery dayfor 5 daysAchieved anAHTbetween 700& 800 in aweek QMscore of100%QM scoreabove80%Didn't usethe wordappreciateon a call or inan email?Resolvedan incidentin onecontactIOT wasunder 4minutes for awhole weekReceived acomplimentfrom apassengerUsedsharepointto sourcean answerAchieveda 5 onCSATDe-escalateda callReceived6 WOWticketsWon Jim'sweeklyQuizUsedSIOXReducedhold by 10%on thepreviousweekSent themostemails ona weekendAchievedemail targetevery dayfor 5 daysAchieved anAHTbetween 700& 800 in aweekQMscore of100%QM scoreabove80%Didn't usethe wordappreciateon a call or inan email?Resolvedan incidentin onecontactIOT wasunder 4minutes for awhole weekReceived acomplimentfrom apassengerUsedsharepointto sourcean answerAchieveda 5 onCSATDe-escalateda callReceived6 WOWtickets

Customer Relations Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
I
3
G
4
B
5
N
6
B
7
B
8
I
9
N
10
B
11
G
12
G
13
I
14
G
15
I
16
N
  1. N-Won Jim's weekly Quiz
  2. I-Used SIOX
  3. G-Reduced hold by 10% on the previous week
  4. B-Sent the most emails on a weekend
  5. N-Achieved email target every day for 5 days
  6. B-Achieved an AHT between 700 & 800 in a week
  7. B-QM score of 100%
  8. I-QM score above 80%
  9. N-Didn't use the word appreciate on a call or in an email?
  10. B-Resolved an incident in one contact
  11. G-IOT was under 4 minutes for a whole week
  12. G-Received a compliment from a passenger
  13. I-Used sharepoint to source an answer
  14. G-Achieved a 5 on CSAT
  15. I-De-escalated a call
  16. N-Received 6 WOW tickets