Didn't usethe wordappreciateon a call or inan email?De-escalateda callIOT wasunder 4minutes for awhole weekAchievedemail targetevery dayfor 5 daysUsedsharepointto sourcean answerSent themostemails ona weekend QMscore of100%Resolvedan incidentin onecontactAchieved anAHTbetween 700& 800 in aweekWon Jim'sweeklyQuizUsedSIOXQM scoreabove80%Received6 WOWticketsReducedhold by 10%on thepreviousweekAchieveda 5 onCSATReceived acomplimentfrom apassengerDidn't usethe wordappreciateon a call or inan email?De-escalateda callIOT wasunder 4minutes for awhole weekAchievedemail targetevery dayfor 5 daysUsedsharepointto sourcean answerSent themostemails ona weekendQMscore of100%Resolvedan incidentin onecontactAchieved anAHTbetween 700& 800 in aweekWon Jim'sweeklyQuizUsedSIOXQM scoreabove80%Received6 WOWticketsReducedhold by 10%on thepreviousweekAchieveda 5 onCSATReceived acomplimentfrom apassenger

Customer Relations Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
I
3
G
4
N
5
I
6
B
7
B
8
B
9
B
10
N
11
I
12
I
13
N
14
G
15
G
16
G
  1. N-Didn't use the word appreciate on a call or in an email?
  2. I-De-escalated a call
  3. G-IOT was under 4 minutes for a whole week
  4. N-Achieved email target every day for 5 days
  5. I-Used sharepoint to source an answer
  6. B-Sent the most emails on a weekend
  7. B-QM score of 100%
  8. B-Resolved an incident in one contact
  9. B-Achieved an AHT between 700 & 800 in a week
  10. N-Won Jim's weekly Quiz
  11. I-Used SIOX
  12. I-QM score above 80%
  13. N-Received 6 WOW tickets
  14. G-Reduced hold by 10% on the previous week
  15. G-Achieved a 5 on CSAT
  16. G-Received a compliment from a passenger