Reducedhold by 10%on thepreviousweekWon Jim'sweeklyQuizAchievedemail targetevery dayfor 5 daysQM scoreabove80% Received6 WOWticketsAchieveda 5 onCSATResolvedan incidentin onecontactQMscore of100%UsedSIOXDidn't usethe wordappreciateon a call or inan email?Achieved anAHTbetween 700& 800 in aweekReceived acomplimentfrom apassengerDe-escalateda callUsedsharepointto sourcean answerSent themostemails ona weekendIOT wasunder 4minutes for awhole weekReducedhold by 10%on thepreviousweekWon Jim'sweeklyQuizAchievedemail targetevery dayfor 5 daysQM scoreabove80%Received6 WOWticketsAchieveda 5 onCSATResolvedan incidentin onecontactQMscore of100%UsedSIOXDidn't usethe wordappreciateon a call or inan email?Achieved anAHTbetween 700& 800 in aweekReceived acomplimentfrom apassengerDe-escalateda callUsedsharepointto sourcean answerSent themostemails ona weekendIOT wasunder 4minutes for awhole week

Customer Relations Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
N
3
N
4
I
5
N
6
G
7
B
8
B
9
I
10
N
11
B
12
G
13
I
14
I
15
B
16
G
  1. G-Reduced hold by 10% on the previous week
  2. N-Won Jim's weekly Quiz
  3. N-Achieved email target every day for 5 days
  4. I-QM score above 80%
  5. N-Received 6 WOW tickets
  6. G-Achieved a 5 on CSAT
  7. B-Resolved an incident in one contact
  8. B-QM score of 100%
  9. I-Used SIOX
  10. N-Didn't use the word appreciate on a call or in an email?
  11. B-Achieved an AHT between 700 & 800 in a week
  12. G-Received a compliment from a passenger
  13. I-De-escalated a call
  14. I-Used sharepoint to source an answer
  15. B-Sent the most emails on a weekend
  16. G-IOT was under 4 minutes for a whole week