Received6 WOWticketsUsedsharepointto sourcean answerQMscore of100%Achievedemail targetevery dayfor 5 daysAchieveda 5 onCSATQM scoreabove80%IOT wasunder 4minutes for awhole weekDe-escalateda callReducedhold by 10%on thepreviousweekReceived acomplimentfrom apassengerAchieved anAHTbetween 700& 800 in aweekUsedSIOXDidn't usethe wordappreciateon a call or inan email?Won Jim'sweeklyQuizSent themostemails ona weekendResolvedan incidentin onecontactReceived6 WOWticketsUsedsharepointto sourcean answerQMscore of100%Achievedemail targetevery dayfor 5 daysAchieveda 5 onCSATQM scoreabove80%IOT wasunder 4minutes for awhole weekDe-escalateda callReducedhold by 10%on thepreviousweekReceived acomplimentfrom apassengerAchieved anAHTbetween 700& 800 in aweekUsedSIOXDidn't usethe wordappreciateon a call or inan email?Won Jim'sweeklyQuizSent themostemails ona weekendResolvedan incidentin onecontact

Customer Relations Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
I
3
B
4
N
5
G
6
I
7
G
8
I
9
G
10
G
11
B
12
I
13
N
14
N
15
B
16
B
  1. N-Received 6 WOW tickets
  2. I-Used sharepoint to source an answer
  3. B-QM score of 100%
  4. N-Achieved email target every day for 5 days
  5. G-Achieved a 5 on CSAT
  6. I-QM score above 80%
  7. G-IOT was under 4 minutes for a whole week
  8. I-De-escalated a call
  9. G-Reduced hold by 10% on the previous week
  10. G-Received a compliment from a passenger
  11. B-Achieved an AHT between 700 & 800 in a week
  12. I-Used SIOX
  13. N-Didn't use the word appreciate on a call or in an email?
  14. N-Won Jim's weekly Quiz
  15. B-Sent the most emails on a weekend
  16. B-Resolved an incident in one contact