IOT wasunder 4minutes for awhole weekUsedSIOX Received acomplimentfrom apassengerAchieved anAHTbetween 700& 800 in aweekSent themostemails ona weekendAchievedemail targetevery dayfor 5 daysAchieveda 5 onCSATWon Jim'sweeklyQuizResolvedan incidentin onecontactQM scoreabove80%Received6 WOWticketsReducedhold by 10%on thepreviousweekUsedsharepointto sourcean answerQMscore of100%De-escalateda callDidn't usethe wordappreciateon a call or inan email?IOT wasunder 4minutes for awhole weekUsedSIOXReceived acomplimentfrom apassengerAchieved anAHTbetween 700& 800 in aweekSent themostemails ona weekendAchievedemail targetevery dayfor 5 daysAchieveda 5 onCSATWon Jim'sweeklyQuizResolvedan incidentin onecontactQM scoreabove80%Received6 WOWticketsReducedhold by 10%on thepreviousweekUsedsharepointto sourcean answerQMscore of100%De-escalateda callDidn't usethe wordappreciateon a call or inan email?

Customer Relations Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
I
3
G
4
B
5
B
6
N
7
G
8
N
9
B
10
I
11
N
12
G
13
I
14
B
15
I
16
N
  1. G-IOT was under 4 minutes for a whole week
  2. I-Used SIOX
  3. G-Received a compliment from a passenger
  4. B-Achieved an AHT between 700 & 800 in a week
  5. B-Sent the most emails on a weekend
  6. N-Achieved email target every day for 5 days
  7. G-Achieved a 5 on CSAT
  8. N-Won Jim's weekly Quiz
  9. B-Resolved an incident in one contact
  10. I-QM score above 80%
  11. N-Received 6 WOW tickets
  12. G-Reduced hold by 10% on the previous week
  13. I-Used sharepoint to source an answer
  14. B-QM score of 100%
  15. I-De-escalated a call
  16. N-Didn't use the word appreciate on a call or in an email?