Won Jim'sweeklyQuizAchievedemail targetevery dayfor 5 days Received6 WOWticketsQMscore of100%Reducedhold by 10%on thepreviousweekReceived acomplimentfrom apassengerDe-escalateda callUsedsharepointto sourcean answerSent themostemails ona weekendAchieveda 5 onCSATQM scoreabove80%Achieved anAHTbetween 700& 800 in aweekDidn't usethe wordappreciateon a call or inan email?IOT wasunder 4minutes for awhole weekUsedSIOXResolvedan incidentin onecontactWon Jim'sweeklyQuizAchievedemail targetevery dayfor 5 daysReceived6 WOWticketsQMscore of100%Reducedhold by 10%on thepreviousweekReceived acomplimentfrom apassengerDe-escalateda callUsedsharepointto sourcean answerSent themostemails ona weekendAchieveda 5 onCSATQM scoreabove80%Achieved anAHTbetween 700& 800 in aweekDidn't usethe wordappreciateon a call or inan email?IOT wasunder 4minutes for awhole weekUsedSIOXResolvedan incidentin onecontact

Customer Relations Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
N
3
N
4
B
5
G
6
G
7
I
8
I
9
B
10
G
11
I
12
B
13
N
14
G
15
I
16
B
  1. N-Won Jim's weekly Quiz
  2. N-Achieved email target every day for 5 days
  3. N-Received 6 WOW tickets
  4. B-QM score of 100%
  5. G-Reduced hold by 10% on the previous week
  6. G-Received a compliment from a passenger
  7. I-De-escalated a call
  8. I-Used sharepoint to source an answer
  9. B-Sent the most emails on a weekend
  10. G-Achieved a 5 on CSAT
  11. I-QM score above 80%
  12. B-Achieved an AHT between 700 & 800 in a week
  13. N-Didn't use the word appreciate on a call or in an email?
  14. G-IOT was under 4 minutes for a whole week
  15. I-Used SIOX
  16. B-Resolved an incident in one contact