De-escalateda call Achieveda 5 onCSATResolvedan incidentin onecontactUsedsharepointto sourcean answerReceived6 WOWticketsUsedSIOXDidn't usethe wordappreciateon a call or inan email?Reducedhold by 10%on thepreviousweekQMscore of100%Sent themostemails ona weekendAchievedemail targetevery dayfor 5 daysAchieved anAHTbetween 700& 800 in aweekIOT wasunder 4minutes for awhole weekWon Jim'sweeklyQuizReceived acomplimentfrom apassengerQM scoreabove80%De-escalateda callAchieveda 5 onCSATResolvedan incidentin onecontactUsedsharepointto sourcean answerReceived6 WOWticketsUsedSIOXDidn't usethe wordappreciateon a call or inan email?Reducedhold by 10%on thepreviousweekQMscore of100%Sent themostemails ona weekendAchievedemail targetevery dayfor 5 daysAchieved anAHTbetween 700& 800 in aweekIOT wasunder 4minutes for awhole weekWon Jim'sweeklyQuizReceived acomplimentfrom apassengerQM scoreabove80%

Customer Relations Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
G
3
B
4
I
5
N
6
I
7
N
8
G
9
B
10
B
11
N
12
B
13
G
14
N
15
G
16
I
  1. I-De-escalated a call
  2. G-Achieved a 5 on CSAT
  3. B-Resolved an incident in one contact
  4. I-Used sharepoint to source an answer
  5. N-Received 6 WOW tickets
  6. I-Used SIOX
  7. N-Didn't use the word appreciate on a call or in an email?
  8. G-Reduced hold by 10% on the previous week
  9. B-QM score of 100%
  10. B-Sent the most emails on a weekend
  11. N-Achieved email target every day for 5 days
  12. B-Achieved an AHT between 700 & 800 in a week
  13. G-IOT was under 4 minutes for a whole week
  14. N-Won Jim's weekly Quiz
  15. G-Received a compliment from a passenger
  16. I-QM score above 80%