Usedsharepointto sourcean answerUsedSIOXIOT wasunder 4minutes for awhole week Received6 WOWticketsSent themostemails ona weekendDidn't usethe wordappreciateon a call or inan email?QMscore of100%Reducedhold by 10%on thepreviousweekWon Jim'sweeklyQuizAchievedemail targetevery dayfor 5 daysResolvedan incidentin onecontactAchieveda 5 onCSATDe-escalateda callAchieved anAHTbetween 700& 800 in aweekQM scoreabove80%Received acomplimentfrom apassengerUsedsharepointto sourcean answerUsedSIOXIOT wasunder 4minutes for awhole weekReceived6 WOWticketsSent themostemails ona weekendDidn't usethe wordappreciateon a call or inan email?QMscore of100%Reducedhold by 10%on thepreviousweekWon Jim'sweeklyQuizAchievedemail targetevery dayfor 5 daysResolvedan incidentin onecontactAchieveda 5 onCSATDe-escalateda callAchieved anAHTbetween 700& 800 in aweekQM scoreabove80%Received acomplimentfrom apassenger

Customer Relations Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
I
3
G
4
N
5
B
6
N
7
B
8
G
9
N
10
N
11
B
12
G
13
I
14
B
15
I
16
G
  1. I-Used sharepoint to source an answer
  2. I-Used SIOX
  3. G-IOT was under 4 minutes for a whole week
  4. N-Received 6 WOW tickets
  5. B-Sent the most emails on a weekend
  6. N-Didn't use the word appreciate on a call or in an email?
  7. B-QM score of 100%
  8. G-Reduced hold by 10% on the previous week
  9. N-Won Jim's weekly Quiz
  10. N-Achieved email target every day for 5 days
  11. B-Resolved an incident in one contact
  12. G-Achieved a 5 on CSAT
  13. I-De-escalated a call
  14. B-Achieved an AHT between 700 & 800 in a week
  15. I-QM score above 80%
  16. G-Received a compliment from a passenger