Achieved anAHTbetween 700& 800 in aweek Achieveda 5 onCSATDidn't usethe wordappreciateon a call or inan email?Won Jim'sweeklyQuizSent themostemails ona weekendReceived6 WOWticketsUsedsharepointto sourcean answerDe-escalateda callReducedhold by 10%on thepreviousweekAchievedemail targetevery dayfor 5 daysUsedSIOXQMscore of100%Received acomplimentfrom apassengerIOT wasunder 4minutes for awhole weekQM scoreabove80%Resolvedan incidentin onecontactAchieved anAHTbetween 700& 800 in aweekAchieveda 5 onCSATDidn't usethe wordappreciateon a call or inan email?Won Jim'sweeklyQuizSent themostemails ona weekendReceived6 WOWticketsUsedsharepointto sourcean answerDe-escalateda callReducedhold by 10%on thepreviousweekAchievedemail targetevery dayfor 5 daysUsedSIOXQMscore of100%Received acomplimentfrom apassengerIOT wasunder 4minutes for awhole weekQM scoreabove80%Resolvedan incidentin onecontact

Customer Relations Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
G
3
N
4
N
5
B
6
N
7
I
8
I
9
G
10
N
11
I
12
B
13
G
14
G
15
I
16
B
  1. B-Achieved an AHT between 700 & 800 in a week
  2. G-Achieved a 5 on CSAT
  3. N-Didn't use the word appreciate on a call or in an email?
  4. N-Won Jim's weekly Quiz
  5. B-Sent the most emails on a weekend
  6. N-Received 6 WOW tickets
  7. I-Used sharepoint to source an answer
  8. I-De-escalated a call
  9. G-Reduced hold by 10% on the previous week
  10. N-Achieved email target every day for 5 days
  11. I-Used SIOX
  12. B-QM score of 100%
  13. G-Received a compliment from a passenger
  14. G-IOT was under 4 minutes for a whole week
  15. I-QM score above 80%
  16. B-Resolved an incident in one contact