Received6 WOWticketsDe-escalateda callQM scoreabove80%Reducedhold by 10%on thepreviousweekResolvedan incidentin onecontactQMscore of100%Received acomplimentfrom apassengerAchieved anAHTbetween 700& 800 in aweekWon Jim'sweeklyQuizDidn't usethe wordappreciateon a call or inan email?Achievedemail targetevery dayfor 5 daysSent themostemails ona weekendUsedSIOXAchieveda 5 onCSATUsedsharepointto sourcean answerIOT wasunder 4minutes for awhole weekReceived6 WOWticketsDe-escalateda callQM scoreabove80%Reducedhold by 10%on thepreviousweekResolvedan incidentin onecontactQMscore of100%Received acomplimentfrom apassengerAchieved anAHTbetween 700& 800 in aweekWon Jim'sweeklyQuizDidn't usethe wordappreciateon a call or inan email?Achievedemail targetevery dayfor 5 daysSent themostemails ona weekendUsedSIOXAchieveda 5 onCSATUsedsharepointto sourcean answerIOT wasunder 4minutes for awhole week

Customer Relations Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
I
3
I
4
G
5
B
6
B
7
G
8
B
9
N
10
N
11
N
12
B
13
I
14
G
15
I
16
G
  1. N-Received 6 WOW tickets
  2. I-De-escalated a call
  3. I-QM score above 80%
  4. G-Reduced hold by 10% on the previous week
  5. B-Resolved an incident in one contact
  6. B-QM score of 100%
  7. G-Received a compliment from a passenger
  8. B-Achieved an AHT between 700 & 800 in a week
  9. N-Won Jim's weekly Quiz
  10. N-Didn't use the word appreciate on a call or in an email?
  11. N-Achieved email target every day for 5 days
  12. B-Sent the most emails on a weekend
  13. I-Used SIOX
  14. G-Achieved a 5 on CSAT
  15. I-Used sharepoint to source an answer
  16. G-IOT was under 4 minutes for a whole week