QM scoreabove80%IOT wasunder 4minutes for awhole weekWon Jim'sweeklyQuizSent themostemails ona weekend Received acomplimentfrom apassengerAchieved anAHTbetween 700& 800 in aweekDe-escalateda callQMscore of100%Resolvedan incidentin onecontactUsedSIOXReceived6 WOWticketsUsedsharepointto sourcean answerAchievedemail targetevery dayfor 5 daysDidn't usethe wordappreciateon a call or inan email?Reducedhold by 10%on thepreviousweekAchieveda 5 onCSATQM scoreabove80%IOT wasunder 4minutes for awhole weekWon Jim'sweeklyQuizSent themostemails ona weekendReceived acomplimentfrom apassengerAchieved anAHTbetween 700& 800 in aweekDe-escalateda callQMscore of100%Resolvedan incidentin onecontactUsedSIOXReceived6 WOWticketsUsedsharepointto sourcean answerAchievedemail targetevery dayfor 5 daysDidn't usethe wordappreciateon a call or inan email?Reducedhold by 10%on thepreviousweekAchieveda 5 onCSAT

Customer Relations Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
G
3
N
4
B
5
G
6
B
7
I
8
B
9
B
10
I
11
N
12
I
13
N
14
N
15
G
16
G
  1. I-QM score above 80%
  2. G-IOT was under 4 minutes for a whole week
  3. N-Won Jim's weekly Quiz
  4. B-Sent the most emails on a weekend
  5. G-Received a compliment from a passenger
  6. B-Achieved an AHT between 700 & 800 in a week
  7. I-De-escalated a call
  8. B-QM score of 100%
  9. B-Resolved an incident in one contact
  10. I-Used SIOX
  11. N-Received 6 WOW tickets
  12. I-Used sharepoint to source an answer
  13. N-Achieved email target every day for 5 days
  14. N-Didn't use the word appreciate on a call or in an email?
  15. G-Reduced hold by 10% on the previous week
  16. G-Achieved a 5 on CSAT