Usedsharepointto sourcean answer Received6 WOWticketsReducedhold by 10%on thepreviousweekAchievedemail targetevery dayfor 5 daysWon Jim'sweeklyQuizReceived acomplimentfrom apassengerIOT wasunder 4minutes for awhole weekUsedSIOXQM scoreabove80%Didn't usethe wordappreciateon a call or inan email?Resolvedan incidentin onecontactAchieveda 5 onCSATAchieved anAHTbetween 700& 800 in aweekSent themostemails ona weekendQMscore of100%De-escalateda callUsedsharepointto sourcean answerReceived6 WOWticketsReducedhold by 10%on thepreviousweekAchievedemail targetevery dayfor 5 daysWon Jim'sweeklyQuizReceived acomplimentfrom apassengerIOT wasunder 4minutes for awhole weekUsedSIOXQM scoreabove80%Didn't usethe wordappreciateon a call or inan email?Resolvedan incidentin onecontactAchieveda 5 onCSATAchieved anAHTbetween 700& 800 in aweekSent themostemails ona weekendQMscore of100%De-escalateda call

Customer Relations Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
N
3
B
4
G
5
N
6
G
7
G
8
I
9
N
10
N
11
I
12
G
13
B
14
B
15
B
16
I
  1. I-Used sharepoint to source an answer
  2. N-Received 6 WOW tickets
  3. B-Reduced hold by 10% on the previous week
  4. G-Achieved email target every day for 5 days
  5. N-Won Jim's weekly Quiz
  6. G-Received a compliment from a passenger
  7. G-IOT was under 4 minutes for a whole week
  8. I-Used SIOX
  9. N-QM score above 80%
  10. N-Didn't use the word appreciate on a call or in an email?
  11. I-Resolved an incident in one contact
  12. G-Achieved a 5 on CSAT
  13. B-Achieved an AHT between 700 & 800 in a week
  14. B-Sent the most emails on a weekend
  15. B-QM score of 100%
  16. I-De-escalated a call