QMscore of100%Achieveda 5 onCSATQM scoreabove80%UsedSIOXAchievedemail targetevery dayfor 5 daysSent themostemails ona weekendWon Jim'sweeklyQuizDidn't usethe wordappreciateon a call or inan email?Reducedhold by 10%on thepreviousweekReceived6 WOWticketsReceived acomplimentfrom apassengerAchieved anAHTbetween 700& 800 in aweekResolvedan incidentin onecontactDe-escalateda callUsedsharepointto sourcean answerIOT wasunder 4minutes for awhole weekQMscore of100%Achieveda 5 onCSATQM scoreabove80%UsedSIOXAchievedemail targetevery dayfor 5 daysSent themostemails ona weekendWon Jim'sweeklyQuizDidn't usethe wordappreciateon a call or inan email?Reducedhold by 10%on thepreviousweekReceived6 WOWticketsReceived acomplimentfrom apassengerAchieved anAHTbetween 700& 800 in aweekResolvedan incidentin onecontactDe-escalateda callUsedsharepointto sourcean answerIOT wasunder 4minutes for awhole week

Customer Relations Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
G
3
N
4
I
5
G
6
B
7
N
8
N
9
B
10
N
11
G
12
B
13
I
14
I
15
I
16
G
  1. B-QM score of 100%
  2. G-Achieved a 5 on CSAT
  3. N-QM score above 80%
  4. I-Used SIOX
  5. G-Achieved email target every day for 5 days
  6. B-Sent the most emails on a weekend
  7. N-Won Jim's weekly Quiz
  8. N-Didn't use the word appreciate on a call or in an email?
  9. B-Reduced hold by 10% on the previous week
  10. N-Received 6 WOW tickets
  11. G-Received a compliment from a passenger
  12. B-Achieved an AHT between 700 & 800 in a week
  13. I-Resolved an incident in one contact
  14. I-De-escalated a call
  15. I-Used sharepoint to source an answer
  16. G-IOT was under 4 minutes for a whole week