De-escalateda callResolvedan incidentin onecontactUsedsharepointto sourcean answerQM scoreabove80% Received acomplimentfrom apassengerReducedhold by 10%on thepreviousweekQMscore of100%IOT wasunder 4minutes for awhole weekSent themostemails ona weekendUsedSIOXAchieved anAHTbetween 700& 800 in aweekAchieveda 5 onCSATAchievedemail targetevery dayfor 5 daysDidn't usethe wordappreciateon a call or inan email?Won Jim'sweeklyQuizReceived6 WOWticketsDe-escalateda callResolvedan incidentin onecontactUsedsharepointto sourcean answerQM scoreabove80%Received acomplimentfrom apassengerReducedhold by 10%on thepreviousweekQMscore of100%IOT wasunder 4minutes for awhole weekSent themostemails ona weekendUsedSIOXAchieved anAHTbetween 700& 800 in aweekAchieveda 5 onCSATAchievedemail targetevery dayfor 5 daysDidn't usethe wordappreciateon a call or inan email?Won Jim'sweeklyQuizReceived6 WOWtickets

Customer Relations Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
I
3
I
4
N
5
G
6
B
7
B
8
G
9
B
10
I
11
B
12
G
13
G
14
N
15
N
16
N
  1. I-De-escalated a call
  2. I-Resolved an incident in one contact
  3. I-Used sharepoint to source an answer
  4. N-QM score above 80%
  5. G-Received a compliment from a passenger
  6. B-Reduced hold by 10% on the previous week
  7. B-QM score of 100%
  8. G-IOT was under 4 minutes for a whole week
  9. B-Sent the most emails on a weekend
  10. I-Used SIOX
  11. B-Achieved an AHT between 700 & 800 in a week
  12. G-Achieved a 5 on CSAT
  13. G-Achieved email target every day for 5 days
  14. N-Didn't use the word appreciate on a call or in an email?
  15. N-Won Jim's weekly Quiz
  16. N-Received 6 WOW tickets