IOT wasunder 4minutes for awhole weekDe-escalateda callUsedsharepointto sourcean answerReducedhold by 10%on thepreviousweekResolvedan incidentin onecontactAchieveda 5 onCSATAchievedemail targetevery dayfor 5 daysAchieved anAHTbetween 700& 800 in aweekQM scoreabove80%Sent themostemails ona weekend Received acomplimentfrom apassengerQMscore of100%Won Jim'sweeklyQuizDidn't usethe wordappreciateon a call or inan email?Received6 WOWticketsUsedSIOXIOT wasunder 4minutes for awhole weekDe-escalateda callUsedsharepointto sourcean answerReducedhold by 10%on thepreviousweekResolvedan incidentin onecontactAchieveda 5 onCSATAchievedemail targetevery dayfor 5 daysAchieved anAHTbetween 700& 800 in aweekQM scoreabove80%Sent themostemails ona weekendReceived acomplimentfrom apassengerQMscore of100%Won Jim'sweeklyQuizDidn't usethe wordappreciateon a call or inan email?Received6 WOWticketsUsedSIOX

Customer Relations Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
I
3
I
4
B
5
I
6
G
7
G
8
B
9
N
10
B
11
G
12
B
13
N
14
N
15
N
16
I
  1. G-IOT was under 4 minutes for a whole week
  2. I-De-escalated a call
  3. I-Used sharepoint to source an answer
  4. B-Reduced hold by 10% on the previous week
  5. I-Resolved an incident in one contact
  6. G-Achieved a 5 on CSAT
  7. G-Achieved email target every day for 5 days
  8. B-Achieved an AHT between 700 & 800 in a week
  9. N-QM score above 80%
  10. B-Sent the most emails on a weekend
  11. G-Received a compliment from a passenger
  12. B-QM score of 100%
  13. N-Won Jim's weekly Quiz
  14. N-Didn't use the word appreciate on a call or in an email?
  15. N-Received 6 WOW tickets
  16. I-Used SIOX