Achieved anAHTbetween 700& 800 in aweekReducedhold by 10%on thepreviousweekDe-escalateda call Received6 WOWticketsReceived acomplimentfrom apassengerUsedsharepointto sourcean answerDidn't usethe wordappreciateon a call or inan email?IOT wasunder 4minutes for awhole weekAchieveda 5 onCSATUsedSIOXQM scoreabove80%Achievedemail targetevery dayfor 5 daysWon Jim'sweeklyQuizSent themostemails ona weekendQMscore of100%Resolvedan incidentin onecontactAchieved anAHTbetween 700& 800 in aweekReducedhold by 10%on thepreviousweekDe-escalateda callReceived6 WOWticketsReceived acomplimentfrom apassengerUsedsharepointto sourcean answerDidn't usethe wordappreciateon a call or inan email?IOT wasunder 4minutes for awhole weekAchieveda 5 onCSATUsedSIOXQM scoreabove80%Achievedemail targetevery dayfor 5 daysWon Jim'sweeklyQuizSent themostemails ona weekendQMscore of100%Resolvedan incidentin onecontact

Customer Relations Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
B
3
I
4
N
5
G
6
I
7
N
8
G
9
G
10
I
11
N
12
G
13
N
14
B
15
B
16
I
  1. B-Achieved an AHT between 700 & 800 in a week
  2. B-Reduced hold by 10% on the previous week
  3. I-De-escalated a call
  4. N-Received 6 WOW tickets
  5. G-Received a compliment from a passenger
  6. I-Used sharepoint to source an answer
  7. N-Didn't use the word appreciate on a call or in an email?
  8. G-IOT was under 4 minutes for a whole week
  9. G-Achieved a 5 on CSAT
  10. I-Used SIOX
  11. N-QM score above 80%
  12. G-Achieved email target every day for 5 days
  13. N-Won Jim's weekly Quiz
  14. B-Sent the most emails on a weekend
  15. B-QM score of 100%
  16. I-Resolved an incident in one contact