IOT wasunder 4minutes for awhole week Received acomplimentfrom apassengerReceived6 WOWticketsAchieved anAHTbetween 700& 800 in aweekAchievedemail targetevery dayfor 5 daysDidn't usethe wordappreciateon a call or inan email?Sent themostemails ona weekendWon Jim'sweeklyQuizUsedSIOXDe-escalateda callUsedsharepointto sourcean answerAchieveda 5 onCSATQM scoreabove80%Reducedhold by 10%on thepreviousweekQMscore of100%Resolvedan incidentin onecontactIOT wasunder 4minutes for awhole weekReceived acomplimentfrom apassengerReceived6 WOWticketsAchieved anAHTbetween 700& 800 in aweekAchievedemail targetevery dayfor 5 daysDidn't usethe wordappreciateon a call or inan email?Sent themostemails ona weekendWon Jim'sweeklyQuizUsedSIOXDe-escalateda callUsedsharepointto sourcean answerAchieveda 5 onCSATQM scoreabove80%Reducedhold by 10%on thepreviousweekQMscore of100%Resolvedan incidentin onecontact

Customer Relations Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
G
3
N
4
B
5
G
6
N
7
B
8
N
9
I
10
I
11
I
12
G
13
N
14
B
15
B
16
I
  1. G-IOT was under 4 minutes for a whole week
  2. G-Received a compliment from a passenger
  3. N-Received 6 WOW tickets
  4. B-Achieved an AHT between 700 & 800 in a week
  5. G-Achieved email target every day for 5 days
  6. N-Didn't use the word appreciate on a call or in an email?
  7. B-Sent the most emails on a weekend
  8. N-Won Jim's weekly Quiz
  9. I-Used SIOX
  10. I-De-escalated a call
  11. I-Used sharepoint to source an answer
  12. G-Achieved a 5 on CSAT
  13. N-QM score above 80%
  14. B-Reduced hold by 10% on the previous week
  15. B-QM score of 100%
  16. I-Resolved an incident in one contact