Reducedhold by 10%on thepreviousweekQM scoreabove80%De-escalateda callAchievedemail targetevery dayfor 5 daysSent themostemails ona weekendAchieved anAHTbetween 700& 800 in aweek QMscore of100%Received6 WOWticketsAchieveda 5 onCSATUsedsharepointto sourcean answerIOT wasunder 4minutes for awhole weekUsedSIOXWon Jim'sweeklyQuizReceived acomplimentfrom apassengerDidn't usethe wordappreciateon a call or inan email?Resolvedan incidentin onecontactReducedhold by 10%on thepreviousweekQM scoreabove80%De-escalateda callAchievedemail targetevery dayfor 5 daysSent themostemails ona weekendAchieved anAHTbetween 700& 800 in aweekQMscore of100%Received6 WOWticketsAchieveda 5 onCSATUsedsharepointto sourcean answerIOT wasunder 4minutes for awhole weekUsedSIOXWon Jim'sweeklyQuizReceived acomplimentfrom apassengerDidn't usethe wordappreciateon a call or inan email?Resolvedan incidentin onecontact

Customer Relations Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
N
3
I
4
G
5
B
6
B
7
B
8
N
9
G
10
I
11
G
12
I
13
N
14
G
15
N
16
I
  1. B-Reduced hold by 10% on the previous week
  2. N-QM score above 80%
  3. I-De-escalated a call
  4. G-Achieved email target every day for 5 days
  5. B-Sent the most emails on a weekend
  6. B-Achieved an AHT between 700 & 800 in a week
  7. B-QM score of 100%
  8. N-Received 6 WOW tickets
  9. G-Achieved a 5 on CSAT
  10. I-Used sharepoint to source an answer
  11. G-IOT was under 4 minutes for a whole week
  12. I-Used SIOX
  13. N-Won Jim's weekly Quiz
  14. G-Received a compliment from a passenger
  15. N-Didn't use the word appreciate on a call or in an email?
  16. I-Resolved an incident in one contact