QMscore of100%De-escalateda callAchieveda 5 onCSATAchievedemail targetevery dayfor 5 daysQM scoreabove80%Won Jim'sweeklyQuizDidn't usethe wordappreciateon a call or inan email?Sent themostemails ona weekendReceived acomplimentfrom apassengerUsedsharepointto sourcean answerUsedSIOXResolvedan incidentin onecontactReceived6 WOWticketsAchieved anAHTbetween 700& 800 in aweekReducedhold by 10%on thepreviousweekIOT wasunder 4minutes for awhole weekQMscore of100%De-escalateda callAchieveda 5 onCSATAchievedemail targetevery dayfor 5 daysQM scoreabove80%Won Jim'sweeklyQuizDidn't usethe wordappreciateon a call or inan email?Sent themostemails ona weekendReceived acomplimentfrom apassengerUsedsharepointto sourcean answerUsedSIOXResolvedan incidentin onecontactReceived6 WOWticketsAchieved anAHTbetween 700& 800 in aweekReducedhold by 10%on thepreviousweekIOT wasunder 4minutes for awhole week

Customer Relations Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
I
3
G
4
G
5
N
6
N
7
N
8
B
9
G
10
I
11
I
12
I
13
N
14
B
15
B
16
G
  1. B-QM score of 100%
  2. I-De-escalated a call
  3. G-Achieved a 5 on CSAT
  4. G-Achieved email target every day for 5 days
  5. N-QM score above 80%
  6. N-Won Jim's weekly Quiz
  7. N-Didn't use the word appreciate on a call or in an email?
  8. B-Sent the most emails on a weekend
  9. G-Received a compliment from a passenger
  10. I-Used sharepoint to source an answer
  11. I-Used SIOX
  12. I-Resolved an incident in one contact
  13. N-Received 6 WOW tickets
  14. B-Achieved an AHT between 700 & 800 in a week
  15. B-Reduced hold by 10% on the previous week
  16. G-IOT was under 4 minutes for a whole week