Achieveda 5 onCSAT Received6 WOWticketsWon Jim'sweeklyQuizReceived acomplimentfrom apassengerQM scoreabove80%Resolvedan incidentin onecontactQMscore of100%Reducedhold by 10%on thepreviousweekUsedsharepointto sourcean answerAchievedemail targetevery dayfor 5 daysIOT wasunder 4minutes for awhole weekDe-escalateda callAchieved anAHTbetween 700& 800 in aweekDidn't usethe wordappreciateon a call or inan email?UsedSIOXSent themostemails ona weekendAchieveda 5 onCSATReceived6 WOWticketsWon Jim'sweeklyQuizReceived acomplimentfrom apassengerQM scoreabove80%Resolvedan incidentin onecontactQMscore of100%Reducedhold by 10%on thepreviousweekUsedsharepointto sourcean answerAchievedemail targetevery dayfor 5 daysIOT wasunder 4minutes for awhole weekDe-escalateda callAchieved anAHTbetween 700& 800 in aweekDidn't usethe wordappreciateon a call or inan email?UsedSIOXSent themostemails ona weekend

Customer Relations Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
N
3
N
4
G
5
N
6
I
7
B
8
B
9
I
10
G
11
G
12
I
13
B
14
N
15
I
16
B
  1. G-Achieved a 5 on CSAT
  2. N-Received 6 WOW tickets
  3. N-Won Jim's weekly Quiz
  4. G-Received a compliment from a passenger
  5. N-QM score above 80%
  6. I-Resolved an incident in one contact
  7. B-QM score of 100%
  8. B-Reduced hold by 10% on the previous week
  9. I-Used sharepoint to source an answer
  10. G-Achieved email target every day for 5 days
  11. G-IOT was under 4 minutes for a whole week
  12. I-De-escalated a call
  13. B-Achieved an AHT between 700 & 800 in a week
  14. N-Didn't use the word appreciate on a call or in an email?
  15. I-Used SIOX
  16. B-Sent the most emails on a weekend