Received acomplimentfrom apassengerReducedhold by 10%on thepreviousweekResolvedan incidentin onecontactReceived6 WOWticketsDe-escalateda callAchieved anAHTbetween 700& 800 in aweekIOT wasunder 4minutes for awhole weekDidn't usethe wordappreciateon a call or inan email?Won Jim'sweeklyQuizQMscore of100%UsedSIOXAchievedemail targetevery dayfor 5 daysQM scoreabove80%Usedsharepointto sourcean answerSent themostemails ona weekendAchieveda 5 onCSATReceived acomplimentfrom apassengerReducedhold by 10%on thepreviousweekResolvedan incidentin onecontactReceived6 WOWticketsDe-escalateda callAchieved anAHTbetween 700& 800 in aweekIOT wasunder 4minutes for awhole weekDidn't usethe wordappreciateon a call or inan email?Won Jim'sweeklyQuizQMscore of100%UsedSIOXAchievedemail targetevery dayfor 5 daysQM scoreabove80%Usedsharepointto sourcean answerSent themostemails ona weekendAchieveda 5 onCSAT

Customer Relations Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
B
3
I
4
N
5
I
6
B
7
G
8
N
9
N
10
B
11
I
12
G
13
N
14
I
15
B
16
G
  1. G-Received a compliment from a passenger
  2. B-Reduced hold by 10% on the previous week
  3. I-Resolved an incident in one contact
  4. N-Received 6 WOW tickets
  5. I-De-escalated a call
  6. B-Achieved an AHT between 700 & 800 in a week
  7. G-IOT was under 4 minutes for a whole week
  8. N-Didn't use the word appreciate on a call or in an email?
  9. N-Won Jim's weekly Quiz
  10. B-QM score of 100%
  11. I-Used SIOX
  12. G-Achieved email target every day for 5 days
  13. N-QM score above 80%
  14. I-Used sharepoint to source an answer
  15. B-Sent the most emails on a weekend
  16. G-Achieved a 5 on CSAT