Reducedhold by 10%on thepreviousweekDidn't usethe wordappreciateon a call or inan email?Achieved anAHTbetween 700& 800 in aweekDe-escalateda callUsedSIOXAchievedemail targetevery dayfor 5 daysQM scoreabove80% QMscore of100%Received6 WOWticketsUsedsharepointto sourcean answerResolvedan incidentin onecontactAchieveda 5 onCSATReceived acomplimentfrom apassengerWon Jim'sweeklyQuizSent themostemails ona weekendIOT wasunder 4minutes for awhole weekReducedhold by 10%on thepreviousweekDidn't usethe wordappreciateon a call or inan email?Achieved anAHTbetween 700& 800 in aweekDe-escalateda callUsedSIOXAchievedemail targetevery dayfor 5 daysQM scoreabove80%QMscore of100%Received6 WOWticketsUsedsharepointto sourcean answerResolvedan incidentin onecontactAchieveda 5 onCSATReceived acomplimentfrom apassengerWon Jim'sweeklyQuizSent themostemails ona weekendIOT wasunder 4minutes for awhole week

Customer Relations Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
N
3
B
4
I
5
I
6
G
7
N
8
B
9
N
10
I
11
I
12
G
13
G
14
N
15
B
16
G
  1. B-Reduced hold by 10% on the previous week
  2. N-Didn't use the word appreciate on a call or in an email?
  3. B-Achieved an AHT between 700 & 800 in a week
  4. I-De-escalated a call
  5. I-Used SIOX
  6. G-Achieved email target every day for 5 days
  7. N-QM score above 80%
  8. B-QM score of 100%
  9. N-Received 6 WOW tickets
  10. I-Used sharepoint to source an answer
  11. I-Resolved an incident in one contact
  12. G-Achieved a 5 on CSAT
  13. G-Received a compliment from a passenger
  14. N-Won Jim's weekly Quiz
  15. B-Sent the most emails on a weekend
  16. G-IOT was under 4 minutes for a whole week