Didn't usethe wordappreciateon a call or inan email? Received6 WOWticketsAchieved anAHTbetween 700& 800 in aweekQM scoreabove80%Usedsharepointto sourcean answerDe-escalateda callAchievedemail targetevery dayfor 5 daysSent themostemails ona weekendReceived acomplimentfrom apassengerReducedhold by 10%on thepreviousweekAchieveda 5 onCSATIOT wasunder 4minutes for awhole weekWon Jim'sweeklyQuizUsedSIOXResolvedan incidentin onecontactQMscore of100%Didn't usethe wordappreciateon a call or inan email?Received6 WOWticketsAchieved anAHTbetween 700& 800 in aweekQM scoreabove80%Usedsharepointto sourcean answerDe-escalateda callAchievedemail targetevery dayfor 5 daysSent themostemails ona weekendReceived acomplimentfrom apassengerReducedhold by 10%on thepreviousweekAchieveda 5 onCSATIOT wasunder 4minutes for awhole weekWon Jim'sweeklyQuizUsedSIOXResolvedan incidentin onecontactQMscore of100%

Customer Relations Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
N
3
B
4
N
5
I
6
I
7
G
8
B
9
G
10
B
11
G
12
G
13
N
14
I
15
I
16
B
  1. N-Didn't use the word appreciate on a call or in an email?
  2. N-Received 6 WOW tickets
  3. B-Achieved an AHT between 700 & 800 in a week
  4. N-QM score above 80%
  5. I-Used sharepoint to source an answer
  6. I-De-escalated a call
  7. G-Achieved email target every day for 5 days
  8. B-Sent the most emails on a weekend
  9. G-Received a compliment from a passenger
  10. B-Reduced hold by 10% on the previous week
  11. G-Achieved a 5 on CSAT
  12. G-IOT was under 4 minutes for a whole week
  13. N-Won Jim's weekly Quiz
  14. I-Used SIOX
  15. I-Resolved an incident in one contact
  16. B-QM score of 100%