QMscore of100%Usedsharepointto sourcean answerWon Jim'sweeklyQuizQM scoreabove80%Didn't usethe wordappreciateon a call or inan email?Achievedemail targetevery dayfor 5 daysReducedhold by 10%on thepreviousweekReceived6 WOWticketsIOT wasunder 4minutes for awhole weekAchieved anAHTbetween 700& 800 in aweekReceived acomplimentfrom apassengerResolvedan incidentin onecontactSent themostemails ona weekendAchieveda 5 onCSATUsedSIOXDe-escalateda callQMscore of100%Usedsharepointto sourcean answerWon Jim'sweeklyQuizQM scoreabove80%Didn't usethe wordappreciateon a call or inan email?Achievedemail targetevery dayfor 5 daysReducedhold by 10%on thepreviousweekReceived6 WOWticketsIOT wasunder 4minutes for awhole weekAchieved anAHTbetween 700& 800 in aweekReceived acomplimentfrom apassengerResolvedan incidentin onecontactSent themostemails ona weekendAchieveda 5 onCSATUsedSIOXDe-escalateda call

Customer Relations Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
I
3
N
4
N
5
N
6
G
7
B
8
N
9
G
10
B
11
G
12
I
13
B
14
G
15
I
16
I
  1. B-QM score of 100%
  2. I-Used sharepoint to source an answer
  3. N-Won Jim's weekly Quiz
  4. N-QM score above 80%
  5. N-Didn't use the word appreciate on a call or in an email?
  6. G-Achieved email target every day for 5 days
  7. B-Reduced hold by 10% on the previous week
  8. N-Received 6 WOW tickets
  9. G-IOT was under 4 minutes for a whole week
  10. B-Achieved an AHT between 700 & 800 in a week
  11. G-Received a compliment from a passenger
  12. I-Resolved an incident in one contact
  13. B-Sent the most emails on a weekend
  14. G-Achieved a 5 on CSAT
  15. I-Used SIOX
  16. I-De-escalated a call