Won Jim'sweeklyQuizDe-escalateda callReceived acomplimentfrom apassengerUsedSIOXAchievedemail targetevery dayfor 5 daysReceived6 WOWticketsResolvedan incidentin onecontactAchieved anAHTbetween 700& 800 in aweekSent themostemails ona weekendIOT wasunder 4minutes for awhole weekQMscore of100%QM scoreabove80%Reducedhold by 10%on thepreviousweekAchieveda 5 onCSATUsedsharepointto sourcean answerDidn't usethe wordappreciateon a call or inan email?Won Jim'sweeklyQuizDe-escalateda callReceived acomplimentfrom apassengerUsedSIOXAchievedemail targetevery dayfor 5 daysReceived6 WOWticketsResolvedan incidentin onecontactAchieved anAHTbetween 700& 800 in aweekSent themostemails ona weekendIOT wasunder 4minutes for awhole weekQMscore of100%QM scoreabove80%Reducedhold by 10%on thepreviousweekAchieveda 5 onCSATUsedsharepointto sourcean answerDidn't usethe wordappreciateon a call or inan email?

Customer Relations Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
I
3
G
4
I
5
G
6
N
7
I
8
B
9
B
10
G
11
B
12
N
13
B
14
G
15
I
16
N
  1. N-Won Jim's weekly Quiz
  2. I-De-escalated a call
  3. G-Received a compliment from a passenger
  4. I-Used SIOX
  5. G-Achieved email target every day for 5 days
  6. N-Received 6 WOW tickets
  7. I-Resolved an incident in one contact
  8. B-Achieved an AHT between 700 & 800 in a week
  9. B-Sent the most emails on a weekend
  10. G-IOT was under 4 minutes for a whole week
  11. B-QM score of 100%
  12. N-QM score above 80%
  13. B-Reduced hold by 10% on the previous week
  14. G-Achieved a 5 on CSAT
  15. I-Used sharepoint to source an answer
  16. N-Didn't use the word appreciate on a call or in an email?