De-escalateda call Won Jim'sweeklyQuizResolvedan incidentin onecontactUsedSIOXSent themostemails ona weekendDidn't usethe wordappreciateon a call or inan email?Received6 WOWticketsIOT wasunder 4minutes for awhole weekUsedsharepointto sourcean answerReceived acomplimentfrom apassengerAchieveda 5 onCSATAchieved anAHTbetween 700& 800 in aweekQM scoreabove80%QMscore of100%Reducedhold by 10%on thepreviousweekAchievedemail targetevery dayfor 5 daysDe-escalateda callWon Jim'sweeklyQuizResolvedan incidentin onecontactUsedSIOXSent themostemails ona weekendDidn't usethe wordappreciateon a call or inan email?Received6 WOWticketsIOT wasunder 4minutes for awhole weekUsedsharepointto sourcean answerReceived acomplimentfrom apassengerAchieveda 5 onCSATAchieved anAHTbetween 700& 800 in aweekQM scoreabove80%QMscore of100%Reducedhold by 10%on thepreviousweekAchievedemail targetevery dayfor 5 days

Customer Relations Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
N
3
I
4
I
5
B
6
N
7
N
8
G
9
I
10
G
11
G
12
B
13
N
14
B
15
B
16
G
  1. I-De-escalated a call
  2. N-Won Jim's weekly Quiz
  3. I-Resolved an incident in one contact
  4. I-Used SIOX
  5. B-Sent the most emails on a weekend
  6. N-Didn't use the word appreciate on a call or in an email?
  7. N-Received 6 WOW tickets
  8. G-IOT was under 4 minutes for a whole week
  9. I-Used sharepoint to source an answer
  10. G-Received a compliment from a passenger
  11. G-Achieved a 5 on CSAT
  12. B-Achieved an AHT between 700 & 800 in a week
  13. N-QM score above 80%
  14. B-QM score of 100%
  15. B-Reduced hold by 10% on the previous week
  16. G-Achieved email target every day for 5 days