(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Payment refund sent
Successfully take a payment WITHOUT providing confirmation number
When someone asks for your last name
Talked off a late fee
Use the term "y'all"
When a customer brings up politics
Worked the word "Gondola" into the conversation
Tell a joke
Talk to someone from Colorado
Tell a new cm to enjoy their new card.
Talk to someone from South Dakoda
Work the work "wowza" into the conversation
Open a dispute for under $15
Someone asks you for a confirmation number
Say I'm sorry Miss Jackson
Customer calls to dispute a recurring transaction before cancellation
Opened dispute over $500
When a customer tells a joke
A customer hangs up on us
Talk to someone from Mississippi
Use the term "shoot dang" into the conversation
Have a 2nd escalation
Talk to someone from Georgia
Declining a payment float
Say meow on a call
Have a call longer than 20 minutes
Say “It’s as easy as 1,2,3 A,B,C’s”
Talk to someone from New Mexico
Talk to someone from New York
customer asked about Idaho weather
Get a 3 on a call
When you process a balance transfer
Sent a fax
Use a customer's name more than 4 times during a call
Say “I don’t think were in Kansas anymore” on a call
Say “Bada Bing Bado Boom” during a call
Someone calls you the wrong name
Reallocation to deferred promo
Save an account
Talk to someone from Florida
55. Send an email to helpdesk
Payment for full balance on acct
Give an amazing appreciation statement.
Talk to someone from Alabama
Four minute or less on dispute call
Tell the customer "Happy Birthday"
39. When you have to spell Sioux falls
customer asks about potatoes
Make a customer Laugh
When you can successfully lower an apr
Found missing payment and didn’t open payment investigation