WelcomingbuildsteamsWhatquestionsdo youhave?ConsistentRememberFirstimpressionSmileExpectationsServiceRecoverywhenneededEyecontactCreatestrustDurationPutscustomerat easeExplanationRespectExpandedintroductionTimeframeWaittimeWhy arewe doingthis?ReducesanxietyInformationdecreasesanxietyTimeframesBuildsconfidencePreciseexplanationsof durationSpeakclearlyGratitudeSincereUnderstandingIntroducePersonalattentionManagingupThankyouProvideclearexpectationsGenuineAcknowledgeEyeContactWelcomingbuildsteamsWhatquestionsdo youhave?ConsistentRememberFirstimpressionSmileExpectationsServiceRecoverywhenneededEyecontactCreatestrustDurationPutscustomerat easeExplanationRespectExpandedintroductionTimeframeWaittimeWhy arewe doingthis?ReducesanxietyInformationdecreasesanxietyTimeframesBuildsconfidencePreciseexplanationsof durationSpeakclearlyGratitudeSincereUnderstandingIntroducePersonalattentionManagingupThankyouProvideclearexpectationsGenuineAcknowledgeEyeContact

Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Welcoming
  2. builds teams
  3. What questions do you have?
  4. Consistent
  5. Remember
  6. First impression
  7. Smile
  8. Expectations
  9. Service Recovery when needed
  10. Eye contact
  11. Creates trust
  12. Duration
  13. Puts customer at ease
  14. Explanation
  15. Respect
  16. Expanded introduction
  17. Timeframe
  18. Wait time
  19. Why are we doing this?
  20. Reduces anxiety
  21. Information decreases anxiety
  22. Timeframes
  23. Builds confidence
  24. Precise explanations of duration
  25. Speak clearly
  26. Gratitude
  27. Sincere
  28. Understanding
  29. Introduce
  30. Personal attention
  31. Managing up
  32. Thank you
  33. Provide clear expectations
  34. Genuine
  35. Acknowledge
  36. Eye Contact