Precise explanations of duration Speak clearly Genuine Introduce Expanded introduction Smile Wait time Duration Information decreases anxiety Thank you Timeframes Provide clear expectations Eye Contact Consistent Service Recovery when needed Why are we doing this? Expectations Welcoming builds teams Understanding First impression Acknowledge Sincere Personal attention Builds confidence Gratitude What questions do you have? Creates trust Managing up Timeframe Explanation Reduces anxiety Puts customer at ease Respect Remember Eye contact Precise explanations of duration Speak clearly Genuine Introduce Expanded introduction Smile Wait time Duration Information decreases anxiety Thank you Timeframes Provide clear expectations Eye Contact Consistent Service Recovery when needed Why are we doing this? Expectations Welcoming builds teams Understanding First impression Acknowledge Sincere Personal attention Builds confidence Gratitude What questions do you have? Creates trust Managing up Timeframe Explanation Reduces anxiety Puts customer at ease Respect Remember Eye contact
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Precise explanations of duration
Speak clearly
Genuine
Introduce
Expanded introduction
Smile
Wait time
Duration
Information decreases anxiety
Thank you
Timeframes
Provide clear expectations
Eye Contact
Consistent
Service Recovery when needed
Why are we doing this?
Expectations
Welcoming
builds teams
Understanding
First impression
Acknowledge
Sincere
Personal attention
Builds confidence
Gratitude
What questions do you have?
Creates trust
Managing up
Timeframe
Explanation
Reduces anxiety
Puts customer at ease
Respect
Remember
Eye contact