TimeframeThankyouUnderstandingSmileExpandedintroductionEyeContactTimeframesReducesanxietyGenuineExplanationSincereServiceRecoverywhenneededWaittimeWelcomingbuildsteamsGratitudeWhy arewe doingthis?FirstimpressionEyecontactPersonalattentionBuildsconfidenceRespectSpeakclearlyExpectationsProvideclearexpectationsDurationPutscustomerat easeManagingupWhatquestionsdo youhave?InformationdecreasesanxietyRememberIntroduceConsistentCreatestrustPreciseexplanationsof durationAcknowledgeTimeframeThankyouUnderstandingSmileExpandedintroductionEyeContactTimeframesReducesanxietyGenuineExplanationSincereServiceRecoverywhenneededWaittimeWelcomingbuildsteamsGratitudeWhy arewe doingthis?FirstimpressionEyecontactPersonalattentionBuildsconfidenceRespectSpeakclearlyExpectationsProvideclearexpectationsDurationPutscustomerat easeManagingupWhatquestionsdo youhave?InformationdecreasesanxietyRememberIntroduceConsistentCreatestrustPreciseexplanationsof durationAcknowledge

Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Timeframe
  2. Thank you
  3. Understanding
  4. Smile
  5. Expanded introduction
  6. Eye Contact
  7. Timeframes
  8. Reduces anxiety
  9. Genuine
  10. Explanation
  11. Sincere
  12. Service Recovery when needed
  13. Wait time
  14. Welcoming
  15. builds teams
  16. Gratitude
  17. Why are we doing this?
  18. First impression
  19. Eye contact
  20. Personal attention
  21. Builds confidence
  22. Respect
  23. Speak clearly
  24. Expectations
  25. Provide clear expectations
  26. Duration
  27. Puts customer at ease
  28. Managing up
  29. What questions do you have?
  30. Information decreases anxiety
  31. Remember
  32. Introduce
  33. Consistent
  34. Creates trust
  35. Precise explanations of duration
  36. Acknowledge