Expectations Eye Contact Provide clear expectations Builds confidence Wait time Managing up Speak clearly Service Recovery when needed Puts customer at ease Precise explanations of duration Respect First impression Gratitude Reduces anxiety Timeframe Eye contact Introduce Timeframes Acknowledge Sincere Duration builds teams Genuine Explanation Thank you Expanded introduction Understanding Information decreases anxiety Consistent Personal attention Why are we doing this? What questions do you have? Welcoming Remember Smile Creates trust Expectations Eye Contact Provide clear expectations Builds confidence Wait time Managing up Speak clearly Service Recovery when needed Puts customer at ease Precise explanations of duration Respect First impression Gratitude Reduces anxiety Timeframe Eye contact Introduce Timeframes Acknowledge Sincere Duration builds teams Genuine Explanation Thank you Expanded introduction Understanding Information decreases anxiety Consistent Personal attention Why are we doing this? What questions do you have? Welcoming Remember Smile Creates trust
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Expectations
Eye Contact
Provide clear expectations
Builds confidence
Wait time
Managing up
Speak clearly
Service Recovery when needed
Puts customer at ease
Precise explanations of duration
Respect
First impression
Gratitude
Reduces anxiety
Timeframe
Eye contact
Introduce
Timeframes
Acknowledge
Sincere
Duration
builds teams
Genuine
Explanation
Thank you
Expanded introduction
Understanding
Information decreases anxiety
Consistent
Personal attention
Why are we doing this?
What questions do you have?
Welcoming
Remember
Smile
Creates trust
