Eye Contact Creates trust Welcoming Thank you Puts customer at ease Consistent Information decreases anxiety Precise explanations of duration builds teams Explanation Gratitude Timeframes Acknowledge Why are we doing this? Service Recovery when needed Remember Provide clear expectations Managing up Personal attention Respect Speak clearly Eye contact Sincere First impression What questions do you have? Understanding Builds confidence Expectations Expanded introduction Duration Genuine Introduce Wait time Reduces anxiety Timeframe Smile Eye Contact Creates trust Welcoming Thank you Puts customer at ease Consistent Information decreases anxiety Precise explanations of duration builds teams Explanation Gratitude Timeframes Acknowledge Why are we doing this? Service Recovery when needed Remember Provide clear expectations Managing up Personal attention Respect Speak clearly Eye contact Sincere First impression What questions do you have? Understanding Builds confidence Expectations Expanded introduction Duration Genuine Introduce Wait time Reduces anxiety Timeframe Smile
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Eye Contact
Creates trust
Welcoming
Thank you
Puts customer at ease
Consistent
Information decreases anxiety
Precise explanations of duration
builds teams
Explanation
Gratitude
Timeframes
Acknowledge
Why are we doing this?
Service Recovery when needed
Remember
Provide clear expectations
Managing up
Personal attention
Respect
Speak clearly
Eye contact
Sincere
First impression
What questions do you have?
Understanding
Builds confidence
Expectations
Expanded introduction
Duration
Genuine
Introduce
Wait time
Reduces anxiety
Timeframe
Smile