AcknowledgeExplanationRememberPersonalattentionSpeakclearlyEyecontactRespectCreatestrustGenuineConsistentIntroduceInformationdecreasesanxietyProvideclearexpectationsSincerePutscustomerat easeDurationExpandedintroductionTimeframeFirstimpressionGratitudeManagingupReducesanxietyWhatquestionsdo youhave?BuildsconfidencePreciseexplanationsof durationWelcomingbuildsteamsSmileWhy arewe doingthis?UnderstandingWaittimeTimeframesServiceRecoverywhenneededEyeContactThankyouExpectationsAcknowledgeExplanationRememberPersonalattentionSpeakclearlyEyecontactRespectCreatestrustGenuineConsistentIntroduceInformationdecreasesanxietyProvideclearexpectationsSincerePutscustomerat easeDurationExpandedintroductionTimeframeFirstimpressionGratitudeManagingupReducesanxietyWhatquestionsdo youhave?BuildsconfidencePreciseexplanationsof durationWelcomingbuildsteamsSmileWhy arewe doingthis?UnderstandingWaittimeTimeframesServiceRecoverywhenneededEyeContactThankyouExpectations

Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Acknowledge
  2. Explanation
  3. Remember
  4. Personal attention
  5. Speak clearly
  6. Eye contact
  7. Respect
  8. Creates trust
  9. Genuine
  10. Consistent
  11. Introduce
  12. Information decreases anxiety
  13. Provide clear expectations
  14. Sincere
  15. Puts customer at ease
  16. Duration
  17. Expanded introduction
  18. Timeframe
  19. First impression
  20. Gratitude
  21. Managing up
  22. Reduces anxiety
  23. What questions do you have?
  24. Builds confidence
  25. Precise explanations of duration
  26. Welcoming
  27. builds teams
  28. Smile
  29. Why are we doing this?
  30. Understanding
  31. Wait time
  32. Timeframes
  33. Service Recovery when needed
  34. Eye Contact
  35. Thank you
  36. Expectations