WelcomingUnderstandingServiceRecoverywhenneededReducesanxietyWaittimeProvideclearexpectationsBuildsconfidenceManagingupSincereIntroduceDurationConsistentGenuinePersonalattentionPutscustomerat easeSmileTimeframeWhy arewe doingthis?FirstimpressionGratitudeTimeframesSpeakclearlyRespectAcknowledgeExplanationInformationdecreasesanxietyEyeContactExpectationsWhatquestionsdo youhave?buildsteamsThankyouCreatestrustPreciseexplanationsof durationEyecontactRememberExpandedintroductionWelcomingUnderstandingServiceRecoverywhenneededReducesanxietyWaittimeProvideclearexpectationsBuildsconfidenceManagingupSincereIntroduceDurationConsistentGenuinePersonalattentionPutscustomerat easeSmileTimeframeWhy arewe doingthis?FirstimpressionGratitudeTimeframesSpeakclearlyRespectAcknowledgeExplanationInformationdecreasesanxietyEyeContactExpectationsWhatquestionsdo youhave?buildsteamsThankyouCreatestrustPreciseexplanationsof durationEyecontactRememberExpandedintroduction

Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Welcoming
  2. Understanding
  3. Service Recovery when needed
  4. Reduces anxiety
  5. Wait time
  6. Provide clear expectations
  7. Builds confidence
  8. Managing up
  9. Sincere
  10. Introduce
  11. Duration
  12. Consistent
  13. Genuine
  14. Personal attention
  15. Puts customer at ease
  16. Smile
  17. Timeframe
  18. Why are we doing this?
  19. First impression
  20. Gratitude
  21. Timeframes
  22. Speak clearly
  23. Respect
  24. Acknowledge
  25. Explanation
  26. Information decreases anxiety
  27. Eye Contact
  28. Expectations
  29. What questions do you have?
  30. builds teams
  31. Thank you
  32. Creates trust
  33. Precise explanations of duration
  34. Eye contact
  35. Remember
  36. Expanded introduction