(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Have a call longer than 20 minutes
Four minute or less on dispute call
When a customer brings up politics
Send an email to helpdesk
Have a 2nd escalation
Work the work wowza into the conversation
When you can lower an apr
Use a customer's name more than 4 times during a call
Declining a payment float
Talk to someone from Florida
Someone calls you the wrong name
Someone asks you for a confirmation number
Found missing payment and didn’t open payment investigation
Use the term "y'all"
Say I'm sorry Miss Jackson
Say “It’s as easy as 1,2,3 A,B,C’s”
Say “I don’t think were in Kansas anymore” on a call
When a customer calls you by the wrong name
Talk to someone from Washington
Get a 2nd escalation
Sent a fax
Say “I don’t think were in Kansas anymore” on a call
Talked off a late fee
Talk to someone from Ohio
A customer asks about potatoes
Retain an account
Talk to someone from South Dakoda
Talk to someone from New Mexico
A customer asked about Idaho weather
Customer calls to dispute a recurring transaction before cancellation
Payment for full balance on acct
Tell the customer "Happy Birthday"
Talk to someone from Mississippi
When someone asks for your last name
Open a dispute for under $15
Payment refund sent
Say "oh my" on a call
When you talk off an apr
Reallocation to deferred promo
Successfully take a payment WITHOUT providing confirmation number
