(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Reallocation to deferred promo
Received a call from Elani Curtis
Work the word wowza into the conversation
When you process a balance transfer
Successfully take a payment WITHOUT providing confirmation number
Four minute or less on dispute call
Received a call from Angie Templeton
When a customer brings up politics
When a customer tells a joke
When you can lower an apr
Worked the word gondola into the conversation
Get a 2nd escalation
When you talk off an apr
Get a 3 on a call
Talk to someone from Ohio
Talk to someone from South Dakota
Talk to someone from New York
7. Say meow on a call
Talk to someone from Florida
Retain an account
Make a customer Laugh
Use a customer's name more than 4 times during a call
Say “I don’t think were in Kansas anymore” on a call
Get a kudos call for an agent
Payment refund sent
Have a 2nd escalation
Have a call longer than 20 minutes
A customer asked about Idaho weather
Sent a fax
9. Payment for full balance on acct
Open a dispute for under $15
Tell a new cm to enjoy their new card
Declining a payment float
Use the term "shoot dang" into the conversation
Talked off a late fee
When you have to spell Sioux falls
When someone asks for your last name*
Found missing payment and didn’t open payment investigation
Opened a dispute over $500
Talk to someone from Georgia
Say "oh my" on a call
Talk to someone from Idaho
Send an email to helpdesk
Say “Bada Bing Bado Boom” during a call
Someone calls you the wrong name
Customer calls to dispute a recurring transaction before cancellation
