(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Retain an account
Have a 2nd escalation
9. Payment for full balance on acct
Payment refund sent
Say “I don’t think were in Kansas anymore” on a call
Tell a new cm to enjoy their new card
Declining a payment float
When someone asks for your last name*
Four minute or less on dispute call
Found missing payment and didn’t open payment investigation
Send an email to helpdesk
When you talk off an apr
Someone asks you for a confirmation number
Talk to someone from New York
Worked the word gondola into the conversation
Say "oh my" on a call
Make a customer Laugh
Use the term "shoot dang" into the conversation
Talk to someone from Florida
Get a 3 on a call
Work the word wowza into the conversation
Customer calls to dispute a recurring transaction before cancellation
A customer asked about Idaho weather
Use a customer's name more than 4 times during a call
Received a call from Elani Curtis
Have a call shorter than 1 minute
Talk to someone from South Dakota
Say “It’s as easy as 1,2,3 A,B,C’s"
Open a dispute for under $15
Talk to someone from Ohio
Have a call longer than 20 minutes
When you can lower an apr
Opened a dispute over $500
Reallocation to deferred promo
Talk to someone from Georgia
Talked off a late fee
When a customer tells a joke
Get a 2nd escalation
Talk to someone from Idaho
Successfully take a payment WITHOUT providing confirmation number
