(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Declining a payment float
Use the term "shoot dang" into the conversation
Send an email to helpdesk
Successfully take a payment WITHOUT providing confirmation number
When you can lower an apr
Get a kudos call for an agent
Retain an account
Talk to someone from South Dakota
When you process a balance transfer
Talk to someone from New York
Have a 2nd escalation
7. Say meow on a call
Get a 3 on a call
Worked the word gondola into the conversation
Use a customer's name more than 4 times during a call
Payment refund sent
Say “Bada Bing Bado Boom” during a call
Say “I don’t think were in Kansas anymore” on a call
Work the word wowza into the conversation
Open a dispute for under $15
When someone asks for your last name*
Get a 2nd escalation
Someone asks you for a confirmation number
Have a call longer than 20 minutes
When a customer brings up politics
Talk to someone from Florida
Someone calls you the wrong name
Tell a new cm to enjoy their new card
Reallocation to deferred promo
Talk to someone from Idaho
Sent a fax
Have a call shorter than 1 minute
Say "oh my" on a call
Make a customer Laugh
9. Payment for full balance on acct
Received a call from Angie Templeton
Customer calls to dispute a recurring transaction before cancellation
Found missing payment and didn’t open payment investigation
