(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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When a customer tells a joke
Payment refund sent
Someone asks you for a confirmation number
Received a call from Angie Templeton
When someone asks for your last name*
A customer asked about Idaho weather
Successfully take a payment WITHOUT providing confirmation number
Talk to someone from Ohio
Reallocation to deferred promo
Get a 2nd escalation
7. Say meow on a call
When you process a balance transfer
Say “It’s as easy as 1,2,3 A,B,C’s"
Retain an account
Someone calls you the wrong name
Talk to someone from Georgia
Declining a payment float
Make a customer Laugh
Talk to someone from Idaho
Four minute or less on dispute call
Get a kudos call for an agent
Say "oh my" on a call
Worked the word gondola into the conversation
Have a call longer than 20 minutes
Tell a new cm to enjoy their new card
9. Payment for full balance on acct
Opened a dispute over $500
Send an email to helpdesk
Say “Bada Bing Bado Boom” during a call
Found missing payment and didn’t open payment investigation
Have a 2nd escalation
Get a 3 on a call
Customer calls to dispute a recurring transaction before cancellation
Talked off a late fee
Talk to someone from Florida
Talk to someone from New York
Work the word wowza into the conversation
Use the term "shoot dang" into the conversation
When a customer brings up politics
Received a call from Elani Curtis
When you have to spell Sioux falls
When you can lower an apr
Have a call shorter than 1 minute
Say “I don’t think were in Kansas anymore” on a call
Use a customer's name more than 4 times during a call
