(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Declining a payment float
Talked off a late fee
Talk to someone from Florida
Talk to someone from South Dakota
Work the word wowza into the conversation
7. Say meow on a call
When you process a balance transfer
Received a call from Angie Templeton
Reallocation to deferred promo
Payment refund sent
Say “It’s as easy as 1,2,3 A,B,C’s"
When you talk off an apr
Talk to someone from New York
Make a customer Laugh
Send an email to helpdesk
Use a customer's name more than 4 times during a call
Have a call longer than 20 minutes
Have a call shorter than 1 minute
Open a dispute for under $15
Opened a dispute over $500
Sent a fax
Retain an account
Talk to someone from Ohio
Use the term "shoot dang" into the conversation
Someone asks you for a confirmation number
A customer asked about Idaho weather
Worked the word gondola into the conversation
Someone calls you the wrong name
Tell a new cm to enjoy their new card
When you can lower an apr
When a customer brings up politics
9. Payment for full balance on acct
Get a 3 on a call
Have a 2nd escalation
When someone asks for your last name*
Get a kudos call for an agent
Get a 2nd escalation
Talk to someone from Georgia
Talk to someone from Idaho
Four minute or less on dispute call
Say "oh my" on a call
Found missing payment and didn’t open payment investigation
When you have to spell Sioux falls
Received a call from Elani Curtis
Customer calls to dispute a recurring transaction before cancellation
Say “I don’t think were in Kansas anymore” on a call
Successfully take a payment WITHOUT providing confirmation number
