(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Have a call longer than 20 minutes
Make a customer Laugh
Talk to someone from Florida
Have a call shorter than 1 minute
Sent a fax
Received a call from Angie Templeton
Talk to someone from New York
Someone asks you for a confirmation number
Found missing payment and didn’t open payment investigation
Say "oh my" on a call
Open a dispute for under $15
Received a call from Elani Curtis
Talk to someone from Idaho
7. Say meow on a call
When you process a balance transfer
Say “It’s as easy as 1,2,3 A,B,C’s"
Tell a new cm to enjoy their new card
When a customer brings up politics
When a customer tells a joke
Have a 2nd escalation
Send an email to helpdesk
Customer calls to dispute a recurring transaction before cancellation
Work the word wowza into the conversation
When someone asks for your last name*
When you have to spell Sioux falls
Reallocation to deferred promo
Successfully take a payment WITHOUT providing confirmation number
Use the term "shoot dang" into the conversation
Opened a dispute over $500
Talked off a late fee
Declining a payment float
Worked the word gondola into the conversation
When you talk off an apr
Say “Bada Bing Bado Boom” during a call
Use a customer's name more than 4 times during a call
9. Payment for full balance on acct
Someone calls you the wrong name
Get a kudos call for an agent
Four minute or less on dispute call
When you can lower an apr
Get a 2nd escalation
Say “I don’t think were in Kansas anymore” on a call
