(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer calls to dispute a recurring transaction before cancellation
Retain an account
Talk to someone from New York
When you can lower an apr
Use a customer's name more than 4 times during a call
When a customer tells a joke
7. Say meow on a call
Four minute or less on dispute call
Talk to someone from South Dakota
When you process a balance transfer
Send an email to helpdesk
9. Payment for full balance on acct
Get a 3 on a call
Get a kudos call for an agent
Have a 2nd escalation
Talk to someone from Florida
Say “Bada Bing Bado Boom” during a call
Have a call shorter than 1 minute
Declining a payment float
Received a call from Elani Curtis
Payment refund sent
Talked off a late fee
Say “It’s as easy as 1,2,3 A,B,C’s"
Talk to someone from Idaho
When you talk off an apr
Sent a fax
Opened a dispute over $500
Say “I don’t think were in Kansas anymore” on a call
Someone asks you for a confirmation number
Have a call longer than 20 minutes
When a customer brings up politics
Talk to someone from Ohio
Received a call from Angie Templeton
Make a customer Laugh
Found missing payment and didn’t open payment investigation
Get a 2nd escalation
Successfully take a payment WITHOUT providing confirmation number