(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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When a customer calls you by the wrong name
Talk to someone from Alabama
Talk to someone from Mississippi
Found missing payment and didn’t open payment investigation
Work the word wowza into the conversation
Use the term "shoot dang" into the conversation
When a customer tells a joke
Say “Bada Bing Bado Boom” during a call
Received a call from Angie Templeton
Four minute or less on dispute call
Get a 2nd escalation
Opened a dispute over $500
Payment for full balance on acct
Worked the word gondola into the conversation
Say “I don’t think were in Kansas anymore” on a call
Get a 3 on a call
Talk to someone from Idaho
When a customer brings up politics
Declining a payment float
Send an email to helpdesk
Successfully take a payment WITHOUT providing confirmation number
Talk to someone from New Mexico
Open a dispute for under $15
Say “It’s as easy as 1,2,3 A,B,C’s”
Make a customer Laugh
Have a call shorter than 1 minute
Have a call longer than 20 minutes
A customer asks about potatoes
When you process a balance transfer
Talk to someone from South Dakoda
Talk to someone from Colorado
A customer asked about Idaho weather
When you talk off an apr
Payment refund sent
Have a 2nd escalation
Sent out a fast card
When someone asks for your last name
Talk to someone from Washington
Someone asks you for a confirmation number
Tell the customer "Happy Birthday"
Sent a fax
Customer calls to dispute a recurring transaction before cancellation
Use the term "y'all"
Retain an account
When you have to spell Sioux falls
Received a call from Elani Curtis
Say "oh my" on a call
Tell a new cm to enjoy their new card.
Tell a joke
Reallocation to deferred promo
Someone calls you the wrong name
Successfully take a payment WITHOUT providing confirmation number
Talked off a late fee
Say meow on a call
When you can lower an apr
Get a kudos call for an agent
Talk to someone from Florida
Talk to someone from New Mexico
Use a customer's name more than 4 times during a call
