NameChangeEROvercreditMACDTransferforRenewalActivateEco-BillDowngradeInternetTransfer ofFinancialResponsibiltyProcessa creditUpgradeVideoAddVoicemailActivateAutoPayAddStaticUpdateBillingAddressUpgradeVoiceCreateMyAccountTake apaymentSOAreviewSendcopy ofstatementDowngradeVideoDowngradeVoiceTaxExemptionMisappliedPaymentUpgradeInternetETFWaiverNameChangeEROvercreditMACDTransferforRenewalActivateEco-BillDowngradeInternetTransfer ofFinancialResponsibiltyProcessa creditUpgradeVideoAddVoicemailActivateAutoPayAddStaticUpdateBillingAddressUpgradeVoiceCreateMyAccountTake apaymentSOAreviewSendcopy ofstatementDowngradeVideoDowngradeVoiceTaxExemptionMisappliedPaymentUpgradeInternetETFWaiver

Module 1 - Billing and COS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Name Change
  2. ER Overcredit
  3. MACD
  4. Transfer for Renewal
  5. Activate Eco-Bill
  6. Downgrade Internet
  7. Transfer of Financial Responsibilty
  8. Process a credit
  9. Upgrade Video
  10. Add Voicemail
  11. Activate Auto Pay
  12. Add Static
  13. Update Billing Address
  14. Upgrade Voice
  15. Create My Account
  16. Take a payment
  17. SOA review
  18. Send copy of statement
  19. Downgrade Video
  20. Downgrade Voice
  21. Tax Exemption
  22. Misapplied Payment
  23. Upgrade Internet
  24. ETF Waiver