ETFWaiverTake apaymentUpdateBillingAddressDowngradeVoiceMisappliedPaymentUpgradeVoiceNameChangeAddStaticMACDSOAreviewSendcopy ofstatementCreateMyAccountTransfer ofFinancialResponsibiltyEROvercreditActivateEco-BillDowngradeInternetActivateAutoPayDowngradeVideoUpgradeInternetTransferforRenewalAddVoicemailUpgradeVideoProcessa creditTaxExemptionETFWaiverTake apaymentUpdateBillingAddressDowngradeVoiceMisappliedPaymentUpgradeVoiceNameChangeAddStaticMACDSOAreviewSendcopy ofstatementCreateMyAccountTransfer ofFinancialResponsibiltyEROvercreditActivateEco-BillDowngradeInternetActivateAutoPayDowngradeVideoUpgradeInternetTransferforRenewalAddVoicemailUpgradeVideoProcessa creditTaxExemption

Module 1 - Billing and COS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. ETF Waiver
  2. Take a payment
  3. Update Billing Address
  4. Downgrade Voice
  5. Misapplied Payment
  6. Upgrade Voice
  7. Name Change
  8. Add Static
  9. MACD
  10. SOA review
  11. Send copy of statement
  12. Create My Account
  13. Transfer of Financial Responsibilty
  14. ER Overcredit
  15. Activate Eco-Bill
  16. Downgrade Internet
  17. Activate Auto Pay
  18. Downgrade Video
  19. Upgrade Internet
  20. Transfer for Renewal
  21. Add Voicemail
  22. Upgrade Video
  23. Process a credit
  24. Tax Exemption