SOAreviewETFWaiverAddVoicemailSendcopy ofstatementDowngradeVoiceActivateEco-BillCreateMyAccountUpdateBillingAddressProcessa creditMACDEROvercreditDowngradeInternetUpgradeInternetAddStaticDowngradeVideoActivateAutoPayTransfer ofFinancialResponsibiltyTaxExemptionTake apaymentNameChangeUpgradeVideoTransferforRenewalUpgradeVoiceMisappliedPaymentSOAreviewETFWaiverAddVoicemailSendcopy ofstatementDowngradeVoiceActivateEco-BillCreateMyAccountUpdateBillingAddressProcessa creditMACDEROvercreditDowngradeInternetUpgradeInternetAddStaticDowngradeVideoActivateAutoPayTransfer ofFinancialResponsibiltyTaxExemptionTake apaymentNameChangeUpgradeVideoTransferforRenewalUpgradeVoiceMisappliedPayment

Module 1 - Billing and COS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. SOA review
  2. ETF Waiver
  3. Add Voicemail
  4. Send copy of statement
  5. Downgrade Voice
  6. Activate Eco-Bill
  7. Create My Account
  8. Update Billing Address
  9. Process a credit
  10. MACD
  11. ER Overcredit
  12. Downgrade Internet
  13. Upgrade Internet
  14. Add Static
  15. Downgrade Video
  16. Activate Auto Pay
  17. Transfer of Financial Responsibilty
  18. Tax Exemption
  19. Take a payment
  20. Name Change
  21. Upgrade Video
  22. Transfer for Renewal
  23. Upgrade Voice
  24. Misapplied Payment