ETFWaiverUpgradeVoiceDowngradeVoiceSendcopy ofstatementMACDDowngradeVideoActivateEco-BillNameChangeTaxExemptionAddStaticTake apaymentProcessa creditDowngradeInternetEROvercreditUpdateBillingAddressSOAreviewMisappliedPaymentActivateAutoPayAddVoicemailTransfer ofFinancialResponsibiltyCreateMyAccountUpgradeVideoUpgradeInternetTransferforRenewalETFWaiverUpgradeVoiceDowngradeVoiceSendcopy ofstatementMACDDowngradeVideoActivateEco-BillNameChangeTaxExemptionAddStaticTake apaymentProcessa creditDowngradeInternetEROvercreditUpdateBillingAddressSOAreviewMisappliedPaymentActivateAutoPayAddVoicemailTransfer ofFinancialResponsibiltyCreateMyAccountUpgradeVideoUpgradeInternetTransferforRenewal

Module 1 - Billing and COS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. ETF Waiver
  2. Upgrade Voice
  3. Downgrade Voice
  4. Send copy of statement
  5. MACD
  6. Downgrade Video
  7. Activate Eco-Bill
  8. Name Change
  9. Tax Exemption
  10. Add Static
  11. Take a payment
  12. Process a credit
  13. Downgrade Internet
  14. ER Overcredit
  15. Update Billing Address
  16. SOA review
  17. Misapplied Payment
  18. Activate Auto Pay
  19. Add Voicemail
  20. Transfer of Financial Responsibilty
  21. Create My Account
  22. Upgrade Video
  23. Upgrade Internet
  24. Transfer for Renewal