TaxExemptionProcessa creditUpgradeVideoTake apaymentAddVoicemailDowngradeInternetAddStaticMisappliedPaymentETFWaiverUpgradeVoiceDowngradeVideoDowngradeVoiceSOAreviewMACDNameChangeActivateEco-BillEROvercreditUpgradeInternetActivateAutoPayUpdateBillingAddressTransfer ofFinancialResponsibiltySendcopy ofstatementTransferforRenewalCreateMyAccountTaxExemptionProcessa creditUpgradeVideoTake apaymentAddVoicemailDowngradeInternetAddStaticMisappliedPaymentETFWaiverUpgradeVoiceDowngradeVideoDowngradeVoiceSOAreviewMACDNameChangeActivateEco-BillEROvercreditUpgradeInternetActivateAutoPayUpdateBillingAddressTransfer ofFinancialResponsibiltySendcopy ofstatementTransferforRenewalCreateMyAccount

Module 1 - Billing and COS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Tax Exemption
  2. Process a credit
  3. Upgrade Video
  4. Take a payment
  5. Add Voicemail
  6. Downgrade Internet
  7. Add Static
  8. Misapplied Payment
  9. ETF Waiver
  10. Upgrade Voice
  11. Downgrade Video
  12. Downgrade Voice
  13. SOA review
  14. MACD
  15. Name Change
  16. Activate Eco-Bill
  17. ER Overcredit
  18. Upgrade Internet
  19. Activate Auto Pay
  20. Update Billing Address
  21. Transfer of Financial Responsibilty
  22. Send copy of statement
  23. Transfer for Renewal
  24. Create My Account