ActivateAutoPayEROvercreditSendcopy ofstatementSOAreviewMACDTake apaymentCreateMyAccountNameChangeETFWaiverActivateEco-BillTransferforRenewalUpdateBillingAddressTaxExemptionDowngradeVideoUpgradeInternetDowngradeInternetTransfer ofFinancialResponsibiltyDowngradeVoiceAddVoicemailUpgradeVoiceProcessa creditAddStaticUpgradeVideoMisappliedPaymentActivateAutoPayEROvercreditSendcopy ofstatementSOAreviewMACDTake apaymentCreateMyAccountNameChangeETFWaiverActivateEco-BillTransferforRenewalUpdateBillingAddressTaxExemptionDowngradeVideoUpgradeInternetDowngradeInternetTransfer ofFinancialResponsibiltyDowngradeVoiceAddVoicemailUpgradeVoiceProcessa creditAddStaticUpgradeVideoMisappliedPayment

Module 1 - Billing and COS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Activate Auto Pay
  2. ER Overcredit
  3. Send copy of statement
  4. SOA review
  5. MACD
  6. Take a payment
  7. Create My Account
  8. Name Change
  9. ETF Waiver
  10. Activate Eco-Bill
  11. Transfer for Renewal
  12. Update Billing Address
  13. Tax Exemption
  14. Downgrade Video
  15. Upgrade Internet
  16. Downgrade Internet
  17. Transfer of Financial Responsibilty
  18. Downgrade Voice
  19. Add Voicemail
  20. Upgrade Voice
  21. Process a credit
  22. Add Static
  23. Upgrade Video
  24. Misapplied Payment