Sendcopy ofstatementTake apaymentUpgradeVoiceUpdateBillingAddressDowngradeVoiceUpgradeInternetCreateMyAccountDowngradeInternetSOAreviewMACDProcessa creditAddVoicemailMisappliedPaymentDowngradeVideoActivateAutoPayETFWaiverActivateEco-BillUpgradeVideoTaxExemptionTransfer ofFinancialResponsibiltyEROvercreditNameChangeTransferforRenewalAddStaticSendcopy ofstatementTake apaymentUpgradeVoiceUpdateBillingAddressDowngradeVoiceUpgradeInternetCreateMyAccountDowngradeInternetSOAreviewMACDProcessa creditAddVoicemailMisappliedPaymentDowngradeVideoActivateAutoPayETFWaiverActivateEco-BillUpgradeVideoTaxExemptionTransfer ofFinancialResponsibiltyEROvercreditNameChangeTransferforRenewalAddStatic

Module 1 - Billing and COS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Send copy of statement
  2. Take a payment
  3. Upgrade Voice
  4. Update Billing Address
  5. Downgrade Voice
  6. Upgrade Internet
  7. Create My Account
  8. Downgrade Internet
  9. SOA review
  10. MACD
  11. Process a credit
  12. Add Voicemail
  13. Misapplied Payment
  14. Downgrade Video
  15. Activate Auto Pay
  16. ETF Waiver
  17. Activate Eco-Bill
  18. Upgrade Video
  19. Tax Exemption
  20. Transfer of Financial Responsibilty
  21. ER Overcredit
  22. Name Change
  23. Transfer for Renewal
  24. Add Static