UpdateBillingAddressUpgradeVoiceTaxExemptionProcessa creditDowngradeInternetCreateMyAccountEROvercreditMisappliedPaymentTransfer ofFinancialResponsibiltyETFWaiverDowngradeVoiceActivateEco-BillDowngradeVideoSOAreviewUpgradeInternetTransferforRenewalAddStaticSendcopy ofstatementActivateAutoPayNameChangeMACDTake apaymentUpgradeVideoAddVoicemailUpdateBillingAddressUpgradeVoiceTaxExemptionProcessa creditDowngradeInternetCreateMyAccountEROvercreditMisappliedPaymentTransfer ofFinancialResponsibiltyETFWaiverDowngradeVoiceActivateEco-BillDowngradeVideoSOAreviewUpgradeInternetTransferforRenewalAddStaticSendcopy ofstatementActivateAutoPayNameChangeMACDTake apaymentUpgradeVideoAddVoicemail

Module 1 - Billing and COS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Update Billing Address
  2. Upgrade Voice
  3. Tax Exemption
  4. Process a credit
  5. Downgrade Internet
  6. Create My Account
  7. ER Overcredit
  8. Misapplied Payment
  9. Transfer of Financial Responsibilty
  10. ETF Waiver
  11. Downgrade Voice
  12. Activate Eco-Bill
  13. Downgrade Video
  14. SOA review
  15. Upgrade Internet
  16. Transfer for Renewal
  17. Add Static
  18. Send copy of statement
  19. Activate Auto Pay
  20. Name Change
  21. MACD
  22. Take a payment
  23. Upgrade Video
  24. Add Voicemail