UpgradeInternetUpdateBillingAddressSOAreviewNameChangeAddVoicemailDowngradeVoiceTake apaymentProcessa creditEROvercreditAddStaticDowngradeVideoActivateAutoPayMACDMisappliedPaymentActivateEco-BillUpgradeVoiceDowngradeInternetCreateMyAccountSendcopy ofstatementETFWaiverTransfer ofFinancialResponsibiltyTransferforRenewalUpgradeVideoTaxExemptionUpgradeInternetUpdateBillingAddressSOAreviewNameChangeAddVoicemailDowngradeVoiceTake apaymentProcessa creditEROvercreditAddStaticDowngradeVideoActivateAutoPayMACDMisappliedPaymentActivateEco-BillUpgradeVoiceDowngradeInternetCreateMyAccountSendcopy ofstatementETFWaiverTransfer ofFinancialResponsibiltyTransferforRenewalUpgradeVideoTaxExemption

Module 1 - Billing and COS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Upgrade Internet
  2. Update Billing Address
  3. SOA review
  4. Name Change
  5. Add Voicemail
  6. Downgrade Voice
  7. Take a payment
  8. Process a credit
  9. ER Overcredit
  10. Add Static
  11. Downgrade Video
  12. Activate Auto Pay
  13. MACD
  14. Misapplied Payment
  15. Activate Eco-Bill
  16. Upgrade Voice
  17. Downgrade Internet
  18. Create My Account
  19. Send copy of statement
  20. ETF Waiver
  21. Transfer of Financial Responsibilty
  22. Transfer for Renewal
  23. Upgrade Video
  24. Tax Exemption