UpgradeVideoTake apaymentSendcopy ofstatementUpgradeInternetActivateAutoPayMACDUpgradeVoiceETFWaiverSOAreviewCreateMyAccountTransferforRenewalProcessa creditDowngradeInternetNameChangeAddVoicemailDowngradeVoiceTransfer ofFinancialResponsibiltyDowngradeVideoMisappliedPaymentUpdateBillingAddressTaxExemptionEROvercreditAddStaticActivateEco-BillUpgradeVideoTake apaymentSendcopy ofstatementUpgradeInternetActivateAutoPayMACDUpgradeVoiceETFWaiverSOAreviewCreateMyAccountTransferforRenewalProcessa creditDowngradeInternetNameChangeAddVoicemailDowngradeVoiceTransfer ofFinancialResponsibiltyDowngradeVideoMisappliedPaymentUpdateBillingAddressTaxExemptionEROvercreditAddStaticActivateEco-Bill

Module 1 - Billing and COS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Upgrade Video
  2. Take a payment
  3. Send copy of statement
  4. Upgrade Internet
  5. Activate Auto Pay
  6. MACD
  7. Upgrade Voice
  8. ETF Waiver
  9. SOA review
  10. Create My Account
  11. Transfer for Renewal
  12. Process a credit
  13. Downgrade Internet
  14. Name Change
  15. Add Voicemail
  16. Downgrade Voice
  17. Transfer of Financial Responsibilty
  18. Downgrade Video
  19. Misapplied Payment
  20. Update Billing Address
  21. Tax Exemption
  22. ER Overcredit
  23. Add Static
  24. Activate Eco-Bill