UpgradeInternetTransferforRenewalActivateAutoPayTake apaymentETFWaiverDowngradeVideoProcessa creditDowngradeInternetSOAreviewActivateEco-BillNameChangeEROvercreditAddVoicemailUpdateBillingAddressUpgradeVoiceAddStaticUpgradeVideoDowngradeVoiceMACDMisappliedPaymentTaxExemptionTransfer ofFinancialResponsibiltyCreateMyAccountSendcopy ofstatementUpgradeInternetTransferforRenewalActivateAutoPayTake apaymentETFWaiverDowngradeVideoProcessa creditDowngradeInternetSOAreviewActivateEco-BillNameChangeEROvercreditAddVoicemailUpdateBillingAddressUpgradeVoiceAddStaticUpgradeVideoDowngradeVoiceMACDMisappliedPaymentTaxExemptionTransfer ofFinancialResponsibiltyCreateMyAccountSendcopy ofstatement

Module 1 - Billing and COS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Upgrade Internet
  2. Transfer for Renewal
  3. Activate Auto Pay
  4. Take a payment
  5. ETF Waiver
  6. Downgrade Video
  7. Process a credit
  8. Downgrade Internet
  9. SOA review
  10. Activate Eco-Bill
  11. Name Change
  12. ER Overcredit
  13. Add Voicemail
  14. Update Billing Address
  15. Upgrade Voice
  16. Add Static
  17. Upgrade Video
  18. Downgrade Voice
  19. MACD
  20. Misapplied Payment
  21. Tax Exemption
  22. Transfer of Financial Responsibilty
  23. Create My Account
  24. Send copy of statement