ETFWaiverSOAreviewDowngradeVoiceTaxExemptionMisappliedPaymentMACDCreateMyAccountDowngradeVideoUpdateBillingAddressAddVoicemailNameChangeActivateAutoPayProcessa creditAddStaticDowngradeInternetTransferforRenewalUpgradeVideoActivateEco-BillEROvercreditTransfer ofFinancialResponsibiltyUpgradeVoiceSendcopy ofstatementUpgradeInternetTake apaymentETFWaiverSOAreviewDowngradeVoiceTaxExemptionMisappliedPaymentMACDCreateMyAccountDowngradeVideoUpdateBillingAddressAddVoicemailNameChangeActivateAutoPayProcessa creditAddStaticDowngradeInternetTransferforRenewalUpgradeVideoActivateEco-BillEROvercreditTransfer ofFinancialResponsibiltyUpgradeVoiceSendcopy ofstatementUpgradeInternetTake apayment

Module 1 - Billing and COS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. ETF Waiver
  2. SOA review
  3. Downgrade Voice
  4. Tax Exemption
  5. Misapplied Payment
  6. MACD
  7. Create My Account
  8. Downgrade Video
  9. Update Billing Address
  10. Add Voicemail
  11. Name Change
  12. Activate Auto Pay
  13. Process a credit
  14. Add Static
  15. Downgrade Internet
  16. Transfer for Renewal
  17. Upgrade Video
  18. Activate Eco-Bill
  19. ER Overcredit
  20. Transfer of Financial Responsibilty
  21. Upgrade Voice
  22. Send copy of statement
  23. Upgrade Internet
  24. Take a payment