benefits Tone Inflection Volume Rate physical cue 91% of people do this service success loop most asked question Telling 3 people Telling 10 people 3-4 minutes Greeting confirmation questions features Target market NOT STORE practical needs closed ended questions Make eye contact great customer service Smile and look up Interrupting Assess Needs Service stage active listening benefit stage Appropriate Response customer service personal needs Greeting stage poor customer service Value benefits Tone Inflection Volume Rate physical cue 91% of people do this service success loop most asked question Telling 3 people Telling 10 people 3-4 minutes Greeting confirmation questions features Target market NOT STORE practical needs closed ended questions Make eye contact great customer service Smile and look up Interrupting Assess Needs Service stage active listening benefit stage Appropriate Response customer service personal needs Greeting stage poor customer service Value
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
B-benefits
G-Tone
Inflection
Volume
Rate
I-physical cue
G-91% of
people do this
G-service success loop
I-most asked question
G-Telling 3
people
G-Telling 10
people
O-3-4 minutes
I-Greeting
I-confirmation questions
B-features
O-Target market
NOT STORE
N-practical needs
B-closed
ended questions
B-Make eye contact
N-great customer service
O-Smile and look up
N-Interrupting
G-Assess
Needs
O-Service stage
B-active listening
O-benefit stage
I-Appropriate
Response
B-customer
service
I-personal needs
O-Greeting stage
N-poor customer service
N-Value