Interrupting closed ended questions benefit stage customer service Greeting Value poor customer service 91% of people do this Telling 3 people active listening Service stage personal needs features service success loop Smile and look up 3-4 minutes Telling 10 people Tone Inflection Volume Rate Greeting stage Make eye contact physical cue most asked question Appropriate Response great customer service Target market NOT STORE benefits Assess Needs practical needs confirmation questions Interrupting closed ended questions benefit stage customer service Greeting Value poor customer service 91% of people do this Telling 3 people active listening Service stage personal needs features service success loop Smile and look up 3-4 minutes Telling 10 people Tone Inflection Volume Rate Greeting stage Make eye contact physical cue most asked question Appropriate Response great customer service Target market NOT STORE benefits Assess Needs practical needs confirmation questions
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
N-Interrupting
B-closed
ended questions
O-benefit stage
B-customer
service
I-Greeting
N-Value
N-poor customer service
G-91% of
people do this
G-Telling 3
people
B-active listening
O-Service stage
I-personal needs
B-features
G-service success loop
O-Smile and look up
O-3-4 minutes
G-Telling 10
people
G-Tone
Inflection
Volume
Rate
O-Greeting stage
B-Make eye contact
I-physical cue
I-most asked question
I-Appropriate
Response
N-great customer service
O-Target market
NOT STORE
B-benefits
G-Assess
Needs
N-practical needs
I-confirmation questions