practical needs Telling 10 people physical cue 91% of people do this 3-4 minutes Appropriate Response Assess Needs Value features Smile and look up poor customer service service success loop Service stage benefits Telling 3 people great customer service Make eye contact Tone Inflection Volume Rate closed ended questions personal needs Interrupting most asked question benefit stage Greeting Greeting stage customer service active listening Target market NOT STORE confirmation questions practical needs Telling 10 people physical cue 91% of people do this 3-4 minutes Appropriate Response Assess Needs Value features Smile and look up poor customer service service success loop Service stage benefits Telling 3 people great customer service Make eye contact Tone Inflection Volume Rate closed ended questions personal needs Interrupting most asked question benefit stage Greeting Greeting stage customer service active listening Target market NOT STORE confirmation questions
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
N-practical needs
G-Telling 10
people
I-physical cue
G-91% of
people do this
O-3-4 minutes
I-Appropriate
Response
G-Assess
Needs
N-Value
B-features
O-Smile and look up
N-poor customer service
G-service success loop
O-Service stage
B-benefits
G-Telling 3
people
N-great customer service
B-Make eye contact
G-Tone
Inflection
Volume
Rate
B-closed
ended questions
I-personal needs
N-Interrupting
I-most asked question
O-benefit stage
I-Greeting
O-Greeting stage
B-customer
service
B-active listening
O-Target market
NOT STORE
I-confirmation questions