benefits practical needs 3-4 minutes most asked question confirmation questions closed ended questions Value physical cue great customer service Interrupting poor customer service features personal needs Appropriate Response Assess Needs Telling 10 people Target market NOT STORE benefit stage Greeting Telling 3 people customer service service success loop Smile and look up Tone Inflection Volume Rate Service stage active listening Greeting stage 91% of people do this Make eye contact benefits practical needs 3-4 minutes most asked question confirmation questions closed ended questions Value physical cue great customer service Interrupting poor customer service features personal needs Appropriate Response Assess Needs Telling 10 people Target market NOT STORE benefit stage Greeting Telling 3 people customer service service success loop Smile and look up Tone Inflection Volume Rate Service stage active listening Greeting stage 91% of people do this Make eye contact
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
B-benefits
N-practical needs
O-3-4 minutes
I-most asked question
I-confirmation questions
B-closed
ended questions
N-Value
I-physical cue
N-great customer service
N-Interrupting
N-poor customer service
B-features
I-personal needs
I-Appropriate
Response
G-Assess
Needs
G-Telling 10
people
O-Target market
NOT STORE
O-benefit stage
I-Greeting
G-Telling 3
people
B-customer
service
G-service success loop
O-Smile and look up
G-Tone
Inflection
Volume
Rate
O-Service stage
B-active listening
O-Greeting stage
G-91% of
people do this
B-Make eye contact