GreetingAppropriateResponsepoorcustomerserviceclosedendedquestionsconfirmationquestionsInterruptingbenefitstageSmileandlook up3-4minutesmostaskedquestionTargetmarketNOTSTOREMakeeyecontactToneInflectionVolumeRateValuegreatcustomerserviceservicesuccessloopphysicalcueactivelisteningTelling3peoplefeatures91% ofpeopledo thispracticalneedsGreetingstagebenefitsAssessNeedsTelling10peopleServicestagepersonalneedscustomerserviceGreetingAppropriateResponsepoorcustomerserviceclosedendedquestionsconfirmationquestionsInterruptingbenefitstageSmileandlook up3-4minutesmostaskedquestionTargetmarketNOTSTOREMakeeyecontactToneInflectionVolumeRateValuegreatcustomerserviceservicesuccessloopphysicalcueactivelisteningTelling3peoplefeatures91% ofpeopledo thispracticalneedsGreetingstagebenefitsAssessNeedsTelling10peopleServicestagepersonalneedscustomerservice

Rise Up Bingo Ch2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
I
3
N
4
B
5
I
6
N
7
O
8
O
9
O
10
I
11
O
12
B
13
G
14
N
15
N
16
G
17
I
18
B
19
G
20
B
21
G
22
N
23
O
24
B
25
G
26
G
27
O
28
I
29
B
  1. I-Greeting
  2. I-Appropriate Response
  3. N-poor customer service
  4. B-closed ended questions
  5. I-confirmation questions
  6. N-Interrupting
  7. O-benefit stage
  8. O-Smile and look up
  9. O-3-4 minutes
  10. I-most asked question
  11. O-Target market NOT STORE
  12. B-Make eye contact
  13. G-Tone Inflection Volume Rate
  14. N-Value
  15. N-great customer service
  16. G-service success loop
  17. I-physical cue
  18. B-active listening
  19. G-Telling 3 people
  20. B-features
  21. G-91% of people do this
  22. N-practical needs
  23. O-Greeting stage
  24. B-benefits
  25. G-Assess Needs
  26. G-Telling 10 people
  27. O-Service stage
  28. I-personal needs
  29. B-customer service