features personal needs benefits Greeting stage Interrupting Value Service stage Tone Inflection Volume Rate 91% of people do this active listening poor customer service service success loop 3-4 minutes practical needs great customer service confirmation questions Smile and look up Greeting customer service Make eye contact Appropriate Response closed ended questions Telling 3 people Assess Needs most asked question Telling 10 people Target market NOT STORE physical cue benefit stage features personal needs benefits Greeting stage Interrupting Value Service stage Tone Inflection Volume Rate 91% of people do this active listening poor customer service service success loop 3-4 minutes practical needs great customer service confirmation questions Smile and look up Greeting customer service Make eye contact Appropriate Response closed ended questions Telling 3 people Assess Needs most asked question Telling 10 people Target market NOT STORE physical cue benefit stage
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
B-features
I-personal needs
B-benefits
O-Greeting stage
N-Interrupting
N-Value
O-Service stage
G-Tone
Inflection
Volume
Rate
G-91% of
people do this
B-active listening
N-poor customer service
G-service success loop
O-3-4 minutes
N-practical needs
N-great customer service
I-confirmation questions
O-Smile and look up
I-Greeting
B-customer
service
B-Make eye contact
I-Appropriate
Response
B-closed
ended questions
G-Telling 3
people
G-Assess
Needs
I-most asked question
G-Telling 10
people
O-Target market
NOT STORE
I-physical cue
O-benefit stage