confirmation questions features Greeting stage 3-4 minutes poor customer service Service stage closed ended questions benefit stage great customer service Telling 3 people customer service physical cue Appropriate Response benefits most asked question Telling 10 people service success loop Smile and look up Interrupting 91% of people do this Tone Inflection Volume Rate Value practical needs Make eye contact active listening personal needs Assess Needs Greeting Target market NOT STORE confirmation questions features Greeting stage 3-4 minutes poor customer service Service stage closed ended questions benefit stage great customer service Telling 3 people customer service physical cue Appropriate Response benefits most asked question Telling 10 people service success loop Smile and look up Interrupting 91% of people do this Tone Inflection Volume Rate Value practical needs Make eye contact active listening personal needs Assess Needs Greeting Target market NOT STORE
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
I-confirmation questions
B-features
O-Greeting stage
O-3-4 minutes
N-poor customer service
O-Service stage
B-closed
ended questions
O-benefit stage
N-great customer service
G-Telling 3
people
B-customer
service
I-physical cue
I-Appropriate
Response
B-benefits
I-most asked question
G-Telling 10
people
G-service success loop
O-Smile and look up
N-Interrupting
G-91% of
people do this
G-Tone
Inflection
Volume
Rate
N-Value
N-practical needs
B-Make eye contact
B-active listening
I-personal needs
G-Assess
Needs
I-Greeting
O-Target market
NOT STORE