(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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I-Restate the issue
G-Conclude before transfer
G-How is your day going today?
N-I'd be happy to help find that product.
G-Thank you for calling Grainger.
I-Recap at the end
N-Have I met all your Grainger needs today?
I-I'd be happy to help with that!
B-Free!
N-I'd be happy to look into that for you
B-Recap the call
B-Have I met all your Grainger needs today?
G-Have I resolved all your reasons for calling today?