No W/Ttransfersto CLLearn anew thingabout yourneighborLearnsomethingnew inVivint UCall belowbaselinefor AHTPost Workappropriatejoke inTeamsA call lessthan 10minutes!Positivepush backon techrequestAnswer aquestionin TeamsUse thewordspectacularon a callA call lessthan 8minutes!De-escalatecustomerA call lessthan 10minutes!MentionChat inclosing!Post awork tip inTeamsCatch upon ALLemails.Noaftercall forremainderof shift.No W/Ttransfersto CLLearn anew thingabout yourneighborLearnsomethingnew inVivint UCall belowbaselinefor AHTPost Workappropriatejoke inTeamsA call lessthan 10minutes!Positivepush backon techrequestAnswer aquestionin TeamsUse thewordspectacularon a callA call lessthan 8minutes!De-escalatecustomerA call lessthan 10minutes!MentionChat inclosing!Post awork tip inTeamsCatch upon ALLemails.Noaftercall forremainderof shift.

CALL CENTER BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
  1. No W/T transfers to CL
  2. Learn a new thing about your neighbor
  3. Learn something new in Vivint U
  4. Call below baseline for AHT
  5. Post Work appropriate joke in Teams
  6. A call less than 10 minutes!
  7. Positive push back on tech request
  8. Answer a question in Teams
  9. Use the word spectacular on a call
  10. A call less than 8 minutes!
  11. De- escalate customer
  12. A call less than 10 minutes!
  13. Mention Chat in closing!
  14. Post a work tip in Teams
  15. Catch up on ALL emails.
  16. No aftercall for remainder of shift.