Sending out Terms and Conditions! "Treat me like you know me" Redeeming points for a customer in LHQ PIB Navigation with the help of Live Share Providing a service feature ( I.E EzPay or Alerts) Link or delink accounts in PIB. Customer asked for a branch location. Using EDRAS, to find the most appropriate product for a customer! Client request a refund De- escalating a supervisor chat! Build rapport and make a customer's day! Help the customer with a Bill Pay request. Client asks about billing Walk a customer through a Security Device set up. Submit an IT Ticket. Customer using the word "unauthorized" Help a customer with an application status Have a customer with the same name as YOU! "Make it easy for me" Customer resides in New York! Customers account is overdrawn. Get 10/10 3 times in a row! Receive a Fraud App chat. Customer asks about existing account rates. "Earn and keep my trust" Send a SMILEY face back to a customer! Speak with a customer in another country! Customer is using Chrome. Ask probing questions! Sending out Terms and Conditions! "Treat me like you know me" Redeeming points for a customer in LHQ PIB Navigation with the help of Live Share Providing a service feature ( I.E EzPay or Alerts) Link or delink accounts in PIB. Customer asked for a branch location. Using EDRAS, to find the most appropriate product for a customer! Client request a refund De- escalating a supervisor chat! Build rapport and make a customer's day! Help the customer with a Bill Pay request. Client asks about billing Walk a customer through a Security Device set up. Submit an IT Ticket. Customer using the word "unauthorized" Help a customer with an application status Have a customer with the same name as YOU! "Make it easy for me" Customer resides in New York! Customers account is overdrawn. Get 10/10 3 times in a row! Receive a Fraud App chat. Customer asks about existing account rates. "Earn and keep my trust" Send a SMILEY face back to a customer! Speak with a customer in another country! Customer is using Chrome. Ask probing questions!
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Sending out Terms and Conditions!
"Treat me like you know me"
Redeeming points for a customer in LHQ
PIB Navigation with the help of Live Share
Providing a service feature ( I.E EzPay or Alerts)
Link or delink accounts in PIB.
Customer asked for a branch location.
Using EDRAS, to find the most appropriate product for a customer!
Client request a refund
De-escalating a supervisor chat!
Build rapport and make a customer's day!
Help the customer with a Bill Pay request.
Client asks about billing
Walk a customer through a Security Device set up.
Submit an IT Ticket.
Customer using the word "unauthorized"
Help a customer with an application status
Have a customer with the same name as YOU!
"Make it easy for me"
Customer resides in New York!
Customers account is overdrawn.
Get 10/10 3 times in a row!
Receive a Fraud App chat.
Customer asks about existing account rates.
"Earn and keep my trust"
Send a SMILEY face back to a customer!
Speak with a customer in another country!
Customer is using Chrome.
Ask probing questions!