(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Speak with a customer in another country!
De-escalating a supervisor chat!
Customer using the word "unauthorized"
Sending out Terms and Conditions!
Customers account is overdrawn.
PIB Navigation with the help of Live Share
Build rapport and make a customer's day!
Link or delink accounts in PIB.
Help the customer with a Bill Pay request.
Get 10/10 3 times in a row!
Walk a customer through a Security Device set up.
Redeeming points for a customer in LHQ
Submit an IT Ticket.
Send a SMILEY face back to a customer!
"Treat me like you know me"
Have a customer with the same name as YOU!
Client request a refund
Ask probing questions!
Customer is using Chrome.
Receive a Fraud App chat.
"Make it easy for me"
Customer resides in New York!
Customer asks about existing account rates.
Using EDRAS, to find the most appropriate product for a customer!
"Earn and keep my trust"
Client asks about billing
Help a customer with an application status
Customer asked for a branch location.
Providing a service feature ( I.E EzPay or Alerts)
