(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Submit an IT Ticket.
De-escalating a supervisor chat!
PIB Navigation with the help of Live Share
Walk a customer through a Security Device set up.
Redeeming points for a customer in LHQ
Build rapport and make a customer's day!
"Earn and keep my trust"
Customers account is overdrawn.
Help the customer with a Bill Pay request.
Client request a refund
Send a SMILEY face back to a customer!
Receive a Fraud App chat.
"Treat me like you know me"
Customer asks about existing account rates.
Speak with a customer in another country!
Customer using the word "unauthorized"
Get 10/10 3 times in a row!
Client asks about billing
Customer is using Chrome.
Help a customer with an application status
Customer asked for a branch location.
Ask probing questions!
"Make it easy for me"
Customer resides in New York!
Link or delink accounts in PIB.
Using EDRAS, to find the most appropriate product for a customer!
Providing a service feature ( I.E EzPay or Alerts)
