Handled aCustomerSrvc callw/outtransferringCompletedSuccessFactorstrainingbeforeVerifiedCustomerSrvc.Acct.AddedDiscoverRetainedCompletedRateChangeAddressedan emailoutside ofskill setBuilt ABuypassProfileChanged/UodatedBatch TimeComplimenteda Co-workerSubmittedBillingChange inMSCCreatedClientlineEnrollmentHandled aTech Callw/outtransferringBuilt ANashvilleProfileSubmittedSPRGeneratedStatementAddWex/VoyagerAddEBTClosedanAccountResolved/ExplainedElectronic DepositRejectTroubleShot/ResolvedPAX IssuesUnlockedTerminalAddedAMEXOpt BlueRefused0 CallsVerifiedWaitingProcessingAcct.AddedAMEXESAResetPCIPasswordCreatedAnInvoiceCompleted20 emailsin 5 workdaysDiscussed/ExplainedChargebacksw/MerchantBadgeda Co-workerCompletedTermianlDownloadClocked inEXACTLY ontime AM & PMfor 1 monthstraightSubmitted aTicket forChain/CorporateIDHandled aCustomerSrvc callw/outtransferringCompletedSuccessFactorstrainingbeforeVerifiedCustomerSrvc.Acct.AddedDiscoverRetainedCompletedRateChangeAddressedan emailoutside ofskill setBuilt ABuypassProfileChanged/UodatedBatch TimeComplimenteda Co-workerSubmittedBillingChange inMSCCreatedClientlineEnrollmentHandled aTech Callw/outtransferringBuilt ANashvilleProfileSubmittedSPRGeneratedStatementAddWex/VoyagerAddEBTClosedanAccountResolved/ExplainedElectronic DepositRejectTroubleShot/ResolvedPAX IssuesUnlockedTerminalAddedAMEXOpt BlueRefused0 CallsVerifiedWaitingProcessingAcct.AddedAMEXESAResetPCIPasswordCreatedAnInvoiceCompleted20 emailsin 5 workdaysDiscussed/ExplainedChargebacksw/MerchantBadgeda Co-workerCompletedTermianlDownloadClocked inEXACTLY ontime AM & PMfor 1 monthstraightSubmitted aTicket forChain/CorporateID

PETRO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. E-Handled a Customer Srvc call w/out transferring
  2. O-Completed Success Factors training before
  3. P-Verified Customer Srvc. Acct.
  4. E-Added Discover Retained
  5. O-Completed Rate Change
  6. T-Addressed an email outside of skill set
  7. P-Built A Buypass Profile
  8. E-Changed/Uodated Batch Time
  9. T-Complimented a Co-worker
  10. E-Submitted Billing Change in MSC
  11. R-Created Clientline Enrollment
  12. T-Handled a Tech Call w/out transferring
  13. R-Built A Nashville Profile
  14. T-Submitted SPR
  15. E-Generated Statement
  16. E-Add Wex/Voyager
  17. O-Add EBT
  18. E-Closed an Account
  19. T-Resolved/Explained Electronic Deposit Reject
  20. R-Trouble Shot/Resolved PAX Issues
  21. P-Unlocked Terminal
  22. T-Added AMEX Opt Blue
  23. T-Refused 0 Calls
  24. O-Verified Waiting Processing Acct.
  25. P-Added AMEX ESA
  26. P-Reset PCI Password
  27. R-Created An Invoice
  28. O-Completed 20 emails in 5 work days
  29. R-Discussed/Explained Chargebacks w/Merchant
  30. R-Badged a Co-worker
  31. P-Completed Termianl Download
  32. P-Clocked in EXACTLY on time AM & PM for 1 month straight
  33. O-Submitted a Ticket for Chain/Corporate ID