SubmittedSPRCreatedClientlineEnrollmentTroubleShot/ResolvedPAX IssuesAddWex/VoyagerCompleted20 emailsin 5 workdaysCreatedAnInvoiceAddedAMEXESARefused0 CallsBuilt ABuypassProfileAddedAMEXOpt BlueUnlockedTerminalHandled aCustomerSrvc callw/outtransferringVerifiedWaitingProcessingAcct.Addressedan emailoutside ofskill setHandled aTech Callw/outtransferringChanged/UodatedBatch TimeComplimenteda Co-workerCompletedRateChangeBuilt ANashvilleProfileResolved/ExplainedElectronic DepositRejectGeneratedStatementCompletedTermianlDownloadSubmittedBillingChange inMSCResetPCIPasswordSubmitted aTicket forChain/CorporateIDVerifiedCustomerSrvc.Acct.CompletedSuccessFactorstrainingbeforeAddedDiscoverRetainedClocked inEXACTLY ontime AM & PMfor 1 monthstraightBadgeda Co-workerDiscussed/ExplainedChargebacksw/MerchantAddEBTClosedanAccountSubmittedSPRCreatedClientlineEnrollmentTroubleShot/ResolvedPAX IssuesAddWex/VoyagerCompleted20 emailsin 5 workdaysCreatedAnInvoiceAddedAMEXESARefused0 CallsBuilt ABuypassProfileAddedAMEXOpt BlueUnlockedTerminalHandled aCustomerSrvc callw/outtransferringVerifiedWaitingProcessingAcct.Addressedan emailoutside ofskill setHandled aTech Callw/outtransferringChanged/UodatedBatch TimeComplimenteda Co-workerCompletedRateChangeBuilt ANashvilleProfileResolved/ExplainedElectronic DepositRejectGeneratedStatementCompletedTermianlDownloadSubmittedBillingChange inMSCResetPCIPasswordSubmitted aTicket forChain/CorporateIDVerifiedCustomerSrvc.Acct.CompletedSuccessFactorstrainingbeforeAddedDiscoverRetainedClocked inEXACTLY ontime AM & PMfor 1 monthstraightBadgeda Co-workerDiscussed/ExplainedChargebacksw/MerchantAddEBTClosedanAccount

PETRO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. T-Submitted SPR
  2. R-Created Clientline Enrollment
  3. R-Trouble Shot/Resolved PAX Issues
  4. E-Add Wex/Voyager
  5. O-Completed 20 emails in 5 work days
  6. R-Created An Invoice
  7. P-Added AMEX ESA
  8. T-Refused 0 Calls
  9. P-Built A Buypass Profile
  10. T-Added AMEX Opt Blue
  11. P-Unlocked Terminal
  12. E-Handled a Customer Srvc call w/out transferring
  13. O-Verified Waiting Processing Acct.
  14. T-Addressed an email outside of skill set
  15. T-Handled a Tech Call w/out transferring
  16. E-Changed/Uodated Batch Time
  17. T-Complimented a Co-worker
  18. O-Completed Rate Change
  19. R-Built A Nashville Profile
  20. T-Resolved/Explained Electronic Deposit Reject
  21. E-Generated Statement
  22. P-Completed Termianl Download
  23. E-Submitted Billing Change in MSC
  24. P-Reset PCI Password
  25. O-Submitted a Ticket for Chain/Corporate ID
  26. P-Verified Customer Srvc. Acct.
  27. O-Completed Success Factors training before
  28. E-Added Discover Retained
  29. P-Clocked in EXACTLY on time AM & PM for 1 month straight
  30. R-Badged a Co-worker
  31. R-Discussed/Explained Chargebacks w/Merchant
  32. O-Add EBT
  33. E-Closed an Account