AddedAMEXOpt BlueDiscussed/ExplainedChargebacksw/MerchantSubmittedBillingChange inMSCHandled aCustomerSrvc callw/outtransferringCreatedClientlineEnrollmentComplimenteda Co-workerVerifiedCustomerSrvc.Acct.SubmittedSPRRefused0 CallsChanged/UodatedBatch TimeCreatedAnInvoiceAddedAMEXESAAddEBTBuilt ABuypassProfileResetPCIPasswordAddedDiscoverRetainedClocked inEXACTLY ontime AM & PMfor 1 monthstraightResolved/ExplainedElectronic DepositRejectVerifiedWaitingProcessingAcct.CompletedTermianlDownloadCompletedRateChangeHandled aTech Callw/outtransferringBadgeda Co-workerUnlockedTerminalAddressedan emailoutside ofskill setGeneratedStatementSubmitted aTicket forChain/CorporateIDCompleted20 emailsin 5 workdaysBuilt ANashvilleProfileAddWex/VoyagerTroubleShot/ResolvedPAX IssuesClosedanAccountCompletedSuccessFactorstrainingbeforeAddedAMEXOpt BlueDiscussed/ExplainedChargebacksw/MerchantSubmittedBillingChange inMSCHandled aCustomerSrvc callw/outtransferringCreatedClientlineEnrollmentComplimenteda Co-workerVerifiedCustomerSrvc.Acct.SubmittedSPRRefused0 CallsChanged/UodatedBatch TimeCreatedAnInvoiceAddedAMEXESAAddEBTBuilt ABuypassProfileResetPCIPasswordAddedDiscoverRetainedClocked inEXACTLY ontime AM & PMfor 1 monthstraightResolved/ExplainedElectronic DepositRejectVerifiedWaitingProcessingAcct.CompletedTermianlDownloadCompletedRateChangeHandled aTech Callw/outtransferringBadgeda Co-workerUnlockedTerminalAddressedan emailoutside ofskill setGeneratedStatementSubmitted aTicket forChain/CorporateIDCompleted20 emailsin 5 workdaysBuilt ANashvilleProfileAddWex/VoyagerTroubleShot/ResolvedPAX IssuesClosedanAccountCompletedSuccessFactorstrainingbefore

PETRO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. T-Added AMEX Opt Blue
  2. R-Discussed/Explained Chargebacks w/Merchant
  3. E-Submitted Billing Change in MSC
  4. E-Handled a Customer Srvc call w/out transferring
  5. R-Created Clientline Enrollment
  6. T-Complimented a Co-worker
  7. P-Verified Customer Srvc. Acct.
  8. T-Submitted SPR
  9. T-Refused 0 Calls
  10. E-Changed/Uodated Batch Time
  11. R-Created An Invoice
  12. P-Added AMEX ESA
  13. O-Add EBT
  14. P-Built A Buypass Profile
  15. P-Reset PCI Password
  16. E-Added Discover Retained
  17. P-Clocked in EXACTLY on time AM & PM for 1 month straight
  18. T-Resolved/Explained Electronic Deposit Reject
  19. O-Verified Waiting Processing Acct.
  20. P-Completed Termianl Download
  21. O-Completed Rate Change
  22. T-Handled a Tech Call w/out transferring
  23. R-Badged a Co-worker
  24. P-Unlocked Terminal
  25. T-Addressed an email outside of skill set
  26. E-Generated Statement
  27. O-Submitted a Ticket for Chain/Corporate ID
  28. O-Completed 20 emails in 5 work days
  29. R-Built A Nashville Profile
  30. E-Add Wex/Voyager
  31. R-Trouble Shot/Resolved PAX Issues
  32. E-Closed an Account
  33. O-Completed Success Factors training before