Discussed/ExplainedChargebacksw/MerchantCompletedRateChangeAddEBTUnlockedTerminalSubmitted aTicket forChain/CorporateIDRefused0 CallsBadgeda Co-workerClocked inEXACTLY ontime AM & PMfor 1 monthstraightSubmittedBillingChange inMSCCreatedAnInvoiceAddWex/VoyagerCompletedSuccessFactorstrainingbeforeBuilt ABuypassProfileAddedAMEXOpt BlueBuilt ANashvilleProfileAddressedan emailoutside ofskill setCompleted20 emailsin 5 workdaysGeneratedStatementHandled aTech Callw/outtransferringSubmittedSPRComplimenteda Co-workerVerifiedCustomerSrvc.Acct.Changed/UodatedBatch TimeAddedAMEXESAVerifiedWaitingProcessingAcct.ClosedanAccountHandled aCustomerSrvc callw/outtransferringCompletedTermianlDownloadResolved/ExplainedElectronic DepositRejectTroubleShot/ResolvedPAX IssuesResetPCIPasswordAddedDiscoverRetainedCreatedClientlineEnrollmentDiscussed/ExplainedChargebacksw/MerchantCompletedRateChangeAddEBTUnlockedTerminalSubmitted aTicket forChain/CorporateIDRefused0 CallsBadgeda Co-workerClocked inEXACTLY ontime AM & PMfor 1 monthstraightSubmittedBillingChange inMSCCreatedAnInvoiceAddWex/VoyagerCompletedSuccessFactorstrainingbeforeBuilt ABuypassProfileAddedAMEXOpt BlueBuilt ANashvilleProfileAddressedan emailoutside ofskill setCompleted20 emailsin 5 workdaysGeneratedStatementHandled aTech Callw/outtransferringSubmittedSPRComplimenteda Co-workerVerifiedCustomerSrvc.Acct.Changed/UodatedBatch TimeAddedAMEXESAVerifiedWaitingProcessingAcct.ClosedanAccountHandled aCustomerSrvc callw/outtransferringCompletedTermianlDownloadResolved/ExplainedElectronic DepositRejectTroubleShot/ResolvedPAX IssuesResetPCIPasswordAddedDiscoverRetainedCreatedClientlineEnrollment

PETRO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. R-Discussed/Explained Chargebacks w/Merchant
  2. O-Completed Rate Change
  3. O-Add EBT
  4. P-Unlocked Terminal
  5. O-Submitted a Ticket for Chain/Corporate ID
  6. T-Refused 0 Calls
  7. R-Badged a Co-worker
  8. P-Clocked in EXACTLY on time AM & PM for 1 month straight
  9. E-Submitted Billing Change in MSC
  10. R-Created An Invoice
  11. E-Add Wex/Voyager
  12. O-Completed Success Factors training before
  13. P-Built A Buypass Profile
  14. T-Added AMEX Opt Blue
  15. R-Built A Nashville Profile
  16. T-Addressed an email outside of skill set
  17. O-Completed 20 emails in 5 work days
  18. E-Generated Statement
  19. T-Handled a Tech Call w/out transferring
  20. T-Submitted SPR
  21. T-Complimented a Co-worker
  22. P-Verified Customer Srvc. Acct.
  23. E-Changed/Uodated Batch Time
  24. P-Added AMEX ESA
  25. O-Verified Waiting Processing Acct.
  26. E-Closed an Account
  27. E-Handled a Customer Srvc call w/out transferring
  28. P-Completed Termianl Download
  29. T-Resolved/Explained Electronic Deposit Reject
  30. R-Trouble Shot/Resolved PAX Issues
  31. P-Reset PCI Password
  32. E-Added Discover Retained
  33. R-Created Clientline Enrollment