Resolved/ExplainedElectronic DepositRejectBuilt ABuypassProfileAddressedan emailoutside ofskill setAddedAMEXOpt BlueUnlockedTerminalAddedDiscoverRetainedSubmittedSPRHandled aTech Callw/outtransferringSubmitted aTicket forChain/CorporateIDAddEBTTroubleShot/ResolvedPAX IssuesClosedanAccountCompletedSuccessFactorstrainingbeforeClocked inEXACTLY ontime AM & PMfor 1 monthstraightBadgeda Co-workerAddedAMEXESADiscussed/ExplainedChargebacksw/MerchantBuilt ANashvilleProfileComplimenteda Co-workerCreatedClientlineEnrollmentAddWex/VoyagerVerifiedCustomerSrvc.Acct.GeneratedStatementCompletedRateChangeRefused0 CallsVerifiedWaitingProcessingAcct.CreatedAnInvoiceCompleted20 emailsin 5 workdaysChanged/UodatedBatch TimeCompletedTermianlDownloadSubmittedBillingChange inMSCResetPCIPasswordHandled aCustomerSrvc callw/outtransferringResolved/ExplainedElectronic DepositRejectBuilt ABuypassProfileAddressedan emailoutside ofskill setAddedAMEXOpt BlueUnlockedTerminalAddedDiscoverRetainedSubmittedSPRHandled aTech Callw/outtransferringSubmitted aTicket forChain/CorporateIDAddEBTTroubleShot/ResolvedPAX IssuesClosedanAccountCompletedSuccessFactorstrainingbeforeClocked inEXACTLY ontime AM & PMfor 1 monthstraightBadgeda Co-workerAddedAMEXESADiscussed/ExplainedChargebacksw/MerchantBuilt ANashvilleProfileComplimenteda Co-workerCreatedClientlineEnrollmentAddWex/VoyagerVerifiedCustomerSrvc.Acct.GeneratedStatementCompletedRateChangeRefused0 CallsVerifiedWaitingProcessingAcct.CreatedAnInvoiceCompleted20 emailsin 5 workdaysChanged/UodatedBatch TimeCompletedTermianlDownloadSubmittedBillingChange inMSCResetPCIPasswordHandled aCustomerSrvc callw/outtransferring

PETRO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. T-Resolved/Explained Electronic Deposit Reject
  2. P-Built A Buypass Profile
  3. T-Addressed an email outside of skill set
  4. T-Added AMEX Opt Blue
  5. P-Unlocked Terminal
  6. E-Added Discover Retained
  7. T-Submitted SPR
  8. T-Handled a Tech Call w/out transferring
  9. O-Submitted a Ticket for Chain/Corporate ID
  10. O-Add EBT
  11. R-Trouble Shot/Resolved PAX Issues
  12. E-Closed an Account
  13. O-Completed Success Factors training before
  14. P-Clocked in EXACTLY on time AM & PM for 1 month straight
  15. R-Badged a Co-worker
  16. P-Added AMEX ESA
  17. R-Discussed/Explained Chargebacks w/Merchant
  18. R-Built A Nashville Profile
  19. T-Complimented a Co-worker
  20. R-Created Clientline Enrollment
  21. E-Add Wex/Voyager
  22. P-Verified Customer Srvc. Acct.
  23. E-Generated Statement
  24. O-Completed Rate Change
  25. T-Refused 0 Calls
  26. O-Verified Waiting Processing Acct.
  27. R-Created An Invoice
  28. O-Completed 20 emails in 5 work days
  29. E-Changed/Uodated Batch Time
  30. P-Completed Termianl Download
  31. E-Submitted Billing Change in MSC
  32. P-Reset PCI Password
  33. E-Handled a Customer Srvc call w/out transferring