(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Involvement in the creation of a NEW process.
What does the "I" mean in P.R.I.D.E.?
What is an example of resourcefulness?
At your desk and ready to take calls at the START of your shift (5 days in a row).
Brainstorm with a teammate(s) steps that can be taken to resolve a "new" issue.
Tell a lead the P.R.I.D.E. focus of the week.
Have your personal inbox up to date.
Utilize a SME.
Learn a new process.
Positivity - what does it mean to you?
Share a customer complement.
Become a SME.
Outstanding ticket documentation (following best practices)
ASA ninja! Grab calls the quickest on your team for a day.
Possess PMA that lasts ALL day.
Work 3+ tickets out of the inbox (same day)
Submit a KB article.
What is P.R.I.D.E.?
WE metrics - T2C & productivity - both green!
Assist another tech with troubleshooting.
Increase your knowledge in an OEM software.
Assist with projects and tasks that are delegated.
Complete a managed project before the "target date"
