(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Become a SME.
Learn a new process.
What is an example of resourcefulness?
Share a customer complement.
Involvement in the creation of a NEW process.
Work 3+ tickets out of the inbox (same day)
Utilize a SME.
Outstanding ticket documentation (following best practices)
Brainstorm with a teammate(s) steps that can be taken to resolve a "new" issue.
What does the "I" mean in P.R.I.D.E.?
Acknowledge a teammate who embodies enthusiasm.
Assist another tech with troubleshooting.
Positivity - what does it mean to you?
Assist with projects and tasks that are delegated.
Submit a KB article.
At your desk and ready to take calls at the START of your shift (5 days in a row).
Have your personal inbox up to date.
Complete a managed project before the "target date"
What is P.R.I.D.E.?
WE metrics - T2C & productivity - both green!
Possess PMA that lasts ALL day.
ASA ninja! Grab calls the quickest on your team for a day.
