(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Tell a lead the P.R.I.D.E. focus of the week.
Assist with projects and tasks that are delegated.
WE metrics - T2C & productivity - both green!
ASA ninja! Grab calls the quickest on your team for a day.
Brainstorm with a teammate(s) steps that can be taken to resolve a "new" issue.
Positivity - what does it mean to you?
At your desk and ready to take calls at the START of your shift (5 days in a row).
Possess PMA that lasts ALL day.
Increase your knowledge in an OEM software.
Utilize a SME.
Submit a KB article.
Learn a new process.
What does the "I" mean in P.R.I.D.E.?
What is P.R.I.D.E.?
Complete a managed project before the "target date"
Have your personal inbox up to date.
Become a SME.
Involvement in the creation of a NEW process.
Work 3+ tickets out of the inbox (same day)
Assist another tech with troubleshooting.
Share a customer complement.
Acknowledge a teammate who embodies enthusiasm.
Outstanding ticket documentation (following best practices)
