(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
Tell a lead the P.R.I.D.E. focus of the week.
Work 3+ tickets out of the inbox (same day)
At your desk and ready to take calls at the START of your shift (5 days in a row).
Become a SME.
Increase your knowledge in an OEM software.
What is an example of resourcefulness?
Assist with projects and tasks that are delegated.
Brainstorm with a teammate(s) steps that can be taken to resolve a "new" issue.
Possess PMA that lasts ALL day.
Complete a managed project before the "target date"
Outstanding ticket documentation (following best practices)
Assist another tech with troubleshooting.
Learn a new process.
WE metrics - T2C & productivity - both green!
Share a customer complement.
Positivity - what does it mean to you?
Have your personal inbox up to date.
Submit a KB article.
Utilize a SME.
ASA ninja! Grab calls the quickest on your team for a day.
