Nowaiting inqueueSolved withdocumentationlinkThat's a greatenhancementrequestEscalateticket30+min inqueueRemoteinto yourcomputerSendscreenshotsKepttemperClickedemailtranscripton accidentChattimesout15+min inqueueSuccessfullysolvedproblemThats outof scopeof supportNew-to-metechnicianWe don'tsupportcustom___Got amessagemeant forsomeoneelseProblemmisunderstoodHad agoodsupportexperience60+min inqueue10th+inqueueGottransferred5th-10th inqueueApologizedwhen losttemperRecognizeyourtechnician45+min inqueueNowaiting inqueueSolved withdocumentationlinkThat's a greatenhancementrequestEscalateticket30+min inqueueRemoteinto yourcomputerSendscreenshotsKepttemperClickedemailtranscripton accidentChattimesout15+min inqueueSuccessfullysolvedproblemThats outof scopeof supportNew-to-metechnicianWe don'tsupportcustom___Got amessagemeant forsomeoneelseProblemmisunderstoodHad agoodsupportexperience60+min inqueue10th+inqueueGottransferred5th-10th inqueueApologizedwhen losttemperRecognizeyourtechnician45+min inqueue

Support - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. No waiting in queue
  2. Solved with documentation link
  3. That's a great enhancement request
  4. Escalate ticket
  5. 30+ min in queue
  6. Remote into your computer
  7. Send screenshots
  8. Kept temper
  9. Clicked email transcript on accident
  10. Chat times out
  11. 15+ min in queue
  12. Successfully solved problem
  13. Thats out of scope of support
  14. New-to-me technician
  15. We don't support custom ___
  16. Got a message meant for someone else
  17. Problem misunderstood
  18. Had a good support experience
  19. 60 +min in queue
  20. 10th+ in queue
  21. Got transferred
  22. 5th-10th in queue
  23. Apologized when lost temper
  24. Recognize your technician
  25. 45+ min in queue