SuccessfullysolvedproblemChattimesoutSolved withdocumentationlinkRemoteinto yourcomputerGot amessagemeant forsomeoneelse45+min inqueueWe don'tsupportcustom___Clickedemailtranscripton accidentProblemmisunderstoodApologizedwhen losttemperNew-to-metechnicianNowaiting inqueue60+min inqueue15+min inqueue5th-10th inqueueGottransferredSendscreenshotsThat's a greatenhancementrequestKepttemperEscalateticket30+min inqueueRecognizeyourtechnician10th+inqueueThats outof scopeof supportHad agoodsupportexperienceSuccessfullysolvedproblemChattimesoutSolved withdocumentationlinkRemoteinto yourcomputerGot amessagemeant forsomeoneelse45+min inqueueWe don'tsupportcustom___Clickedemailtranscripton accidentProblemmisunderstoodApologizedwhen losttemperNew-to-metechnicianNowaiting inqueue60+min inqueue15+min inqueue5th-10th inqueueGottransferredSendscreenshotsThat's a greatenhancementrequestKepttemperEscalateticket30+min inqueueRecognizeyourtechnician10th+inqueueThats outof scopeof supportHad agoodsupportexperience

Support - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Successfully solved problem
  2. Chat times out
  3. Solved with documentation link
  4. Remote into your computer
  5. Got a message meant for someone else
  6. 45+ min in queue
  7. We don't support custom ___
  8. Clicked email transcript on accident
  9. Problem misunderstood
  10. Apologized when lost temper
  11. New-to-me technician
  12. No waiting in queue
  13. 60 +min in queue
  14. 15+ min in queue
  15. 5th-10th in queue
  16. Got transferred
  17. Send screenshots
  18. That's a great enhancement request
  19. Kept temper
  20. Escalate ticket
  21. 30+ min in queue
  22. Recognize your technician
  23. 10th+ in queue
  24. Thats out of scope of support
  25. Had a good support experience