New-to-metechnicianThats outof scopeof support10th+inqueue15+min inqueue45+min inqueueRemoteinto yourcomputerSuccessfullysolvedproblemSendscreenshotsThat's a greatenhancementrequestApologizedwhen losttemperHad agoodsupportexperienceChattimesoutWe don'tsupportcustom___EscalateticketSolved withdocumentationlinkNowaiting inqueue30+min inqueueRecognizeyourtechnician60+min inqueueGottransferredGot amessagemeant forsomeoneelseKepttemperClickedemailtranscripton accidentProblemmisunderstood5th-10th inqueueNew-to-metechnicianThats outof scopeof support10th+inqueue15+min inqueue45+min inqueueRemoteinto yourcomputerSuccessfullysolvedproblemSendscreenshotsThat's a greatenhancementrequestApologizedwhen losttemperHad agoodsupportexperienceChattimesoutWe don'tsupportcustom___EscalateticketSolved withdocumentationlinkNowaiting inqueue30+min inqueueRecognizeyourtechnician60+min inqueueGottransferredGot amessagemeant forsomeoneelseKepttemperClickedemailtranscripton accidentProblemmisunderstood5th-10th inqueue

Support - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. New-to-me technician
  2. Thats out of scope of support
  3. 10th+ in queue
  4. 15+ min in queue
  5. 45+ min in queue
  6. Remote into your computer
  7. Successfully solved problem
  8. Send screenshots
  9. That's a great enhancement request
  10. Apologized when lost temper
  11. Had a good support experience
  12. Chat times out
  13. We don't support custom ___
  14. Escalate ticket
  15. Solved with documentation link
  16. No waiting in queue
  17. 30+ min in queue
  18. Recognize your technician
  19. 60 +min in queue
  20. Got transferred
  21. Got a message meant for someone else
  22. Kept temper
  23. Clicked email transcript on accident
  24. Problem misunderstood
  25. 5th-10th in queue