Thats outof scopeof supportNowaiting inqueueEscalateticketGottransferredKepttemperChattimesoutSendscreenshots45+min inqueueSuccessfullysolvedproblemProblemmisunderstoodRecognizeyourtechnicianSolved withdocumentationlinkHad agoodsupportexperienceThat's a greatenhancementrequestClickedemailtranscripton accident5th-10th inqueueWe don'tsupportcustom___Got amessagemeant forsomeoneelseRemoteinto yourcomputer60+min inqueue30+min inqueue15+min inqueue10th+inqueueApologizedwhen losttemperNew-to-metechnicianThats outof scopeof supportNowaiting inqueueEscalateticketGottransferredKepttemperChattimesoutSendscreenshots45+min inqueueSuccessfullysolvedproblemProblemmisunderstoodRecognizeyourtechnicianSolved withdocumentationlinkHad agoodsupportexperienceThat's a greatenhancementrequestClickedemailtranscripton accident5th-10th inqueueWe don'tsupportcustom___Got amessagemeant forsomeoneelseRemoteinto yourcomputer60+min inqueue30+min inqueue15+min inqueue10th+inqueueApologizedwhen losttemperNew-to-metechnician

Support - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thats out of scope of support
  2. No waiting in queue
  3. Escalate ticket
  4. Got transferred
  5. Kept temper
  6. Chat times out
  7. Send screenshots
  8. 45+ min in queue
  9. Successfully solved problem
  10. Problem misunderstood
  11. Recognize your technician
  12. Solved with documentation link
  13. Had a good support experience
  14. That's a great enhancement request
  15. Clicked email transcript on accident
  16. 5th-10th in queue
  17. We don't support custom ___
  18. Got a message meant for someone else
  19. Remote into your computer
  20. 60 +min in queue
  21. 30+ min in queue
  22. 15+ min in queue
  23. 10th+ in queue
  24. Apologized when lost temper
  25. New-to-me technician