Properly ReopenA Claim   ______________Issue PaymentWhile in Task   ______________Setup TextMessaging atFNOL  ______________Issue Payment toInsured &Claimant on theSame Claim ______________Digital PaymentSetup   ______________Inbound CallWhere You WereAble to Completea Pending Task ______________Secure 3 DRP 1stOptions in a Day   ___________Received a Badge    ____________Digital PaymentIssued   ______________Setup TextMessaging Whilein Task  _______________Closed ClaimWhile in Task   ______________Successful Setupof DRP Select As1st option  ______________Claimant CardCapture   __________Claim Where YouWent Above &Beyond for theCustomer ______________Setup TextMessagingat InquiryClaim Where YouWere Able toAnswer a TotalLoss Question ______________Ran Across a ClaimWhere Insured &Claimant are Setupfor Digital Payment ____________Digital PaymentSetup at FNOL   ______________Receive CustomerCompliment   ____________Move a Customerfrom Irate toComfortable  ______________QFC/QCP Combo    ______________Use of Erica’sTemplate   ______________Helped a Peer ona Claim   ______________Properly Add aCoverage Task   ______________Properly ReopenA Claim   ______________Issue PaymentWhile in Task   ______________Setup TextMessaging atFNOL  ______________Issue Payment toInsured &Claimant on theSame Claim ______________Digital PaymentSetup   ______________Inbound CallWhere You WereAble to Completea Pending Task ______________Secure 3 DRP 1stOptions in a Day   ___________Received a Badge    ____________Digital PaymentIssued   ______________Setup TextMessaging Whilein Task  _______________Closed ClaimWhile in Task   ______________Successful Setupof DRP Select As1st option  ______________Claimant CardCapture   __________Claim Where YouWent Above &Beyond for theCustomer ______________Setup TextMessagingat InquiryClaim Where YouWere Able toAnswer a TotalLoss Question ______________Ran Across a ClaimWhere Insured &Claimant are Setupfor Digital Payment ____________Digital PaymentSetup at FNOL   ______________Receive CustomerCompliment   ____________Move a Customerfrom Irate toComfortable  ______________QFC/QCP Combo    ______________Use of Erica’sTemplate   ______________Helped a Peer ona Claim   ______________Properly Add aCoverage Task   ______________

- Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Properly Reopen A Claim ______________
  2. Issue Payment While in Task ______________
  3. Setup Text Messaging at FNOL ______________
  4. Issue Payment to Insured & Claimant on the Same Claim ______________
  5. Digital Payment Setup ______________
  6. Inbound Call Where You Were Able to Complete a Pending Task ______________
  7. Secure 3 DRP 1st Options in a Day ___________
  8. Received a Badge ____________
  9. Digital Payment Issued ______________
  10. Setup Text Messaging While in Task _______________
  11. Closed Claim While in Task ______________
  12. Successful Setup of DRP Select As 1st option ______________
  13. Claimant Card Capture __________
  14. Claim Where You Went Above & Beyond for the Customer ______________
  15. Setup Text Messaging at Inquiry
  16. Claim Where You Were Able to Answer a Total Loss Question ______________
  17. Ran Across a Claim Where Insured & Claimant are Setup for Digital Payment ____________
  18. Digital Payment Setup at FNOL ______________
  19. Receive Customer Compliment ____________
  20. Move a Customer from Irate to Comfortable ______________
  21. QFC/QCP Combo ______________
  22. Use of Erica’s Template ______________
  23. Helped a Peer on a Claim ______________
  24. Properly Add a Coverage Task ______________