Make a newfriend oninbound andprovide a funfact about themTake over130 callsfor thedayGet aKudoscallHave Familymember payaccount infullTake apaymentover $500Add aninsuranceto anaccountTake apaymentof over$1,000Set up arecurringpaymentChangedemographicinformationTake apaymentover $200Send aticket for aguarantormergeFile asafecareSent up apaymentplanBe under2 hourstotal ACWfor the dayMake a newfriend on TCHteam andprovide a funfact about themHelp acaller sendapplicationfor CharityDe-escalate aestimatecallUse aSmartPhraseTake apaymentHave callerpay in fullwith or w/odiscountTake apaymentover$1,500Send accounttoOverpaymentsfor refundTake apaymentover$2,500De-escalatea call without sendingtoescalationsMake a newfriend oninbound andprovide a funfact about themTake over130 callsfor thedayGet aKudoscallHave Familymember payaccount infullTake apaymentover $500Add aninsuranceto anaccountTake apaymentof over$1,000Set up arecurringpaymentChangedemographicinformationTake apaymentover $200Send aticket for aguarantormergeFile asafecareSent up apaymentplanBe under2 hourstotal ACWfor the dayMake a newfriend on TCHteam andprovide a funfact about themHelp acaller sendapplicationfor CharityDe-escalate aestimatecallUse aSmartPhraseTake apaymentHave callerpay in fullwith or w/odiscountTake apaymentover$1,500Send accounttoOverpaymentsfor refundTake apaymentover$2,500De-escalatea call without sendingtoescalations

Customer Service Bingo (Outbound) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Make a new friend on inbound and provide a fun fact about them
  2. Take over 130 calls for the day
  3. Get a Kudos call
  4. Have Family member pay account in full
  5. Take a payment over $500
  6. Add an insurance to an account
  7. Take a payment of over $1,000
  8. Set up a recurring payment
  9. Change demographic information
  10. Take a payment over $200
  11. Send a ticket for a guarantor merge
  12. File a safe care
  13. Sent up a payment plan
  14. Be under 2 hours total ACW for the day
  15. Make a new friend on TCH team and provide a fun fact about them
  16. Help a caller send application for Charity
  17. De-escalate a estimate call
  18. Use a Smart Phrase
  19. Take a payment
  20. Have caller pay in full with or w/o discount
  21. Take a payment over $1,500
  22. Send account to Overpayments for refund
  23. Take a payment over $2,500
  24. De-escalate a call with out sending to escalations