ChangedemographicinformationTake apaymentover$1,500Have Familymember payaccount infullDe-escalate aestimatecallTake apaymentover $500Set up arecurringpaymentSend aticket for aguarantormergeMake a newfriend oninbound andprovide a funfact about themHelp acaller sendapplicationfor CharityTake apaymentover$2,500File asafecareTake apaymentof over$1,000Have callerpay in fullwith or w/odiscountAdd aninsuranceto anaccountGet aKudoscallTake apaymentover $200Take over130 callsfor thedaySend accounttoOverpaymentsfor refundUse aSmartPhraseSent up apaymentplanMake a newfriend on TCHteam andprovide a funfact about themTake apaymentBe under2 hourstotal ACWfor the dayDe-escalatea call without sendingtoescalationsChangedemographicinformationTake apaymentover$1,500Have Familymember payaccount infullDe-escalate aestimatecallTake apaymentover $500Set up arecurringpaymentSend aticket for aguarantormergeMake a newfriend oninbound andprovide a funfact about themHelp acaller sendapplicationfor CharityTake apaymentover$2,500File asafecareTake apaymentof over$1,000Have callerpay in fullwith or w/odiscountAdd aninsuranceto anaccountGet aKudoscallTake apaymentover $200Take over130 callsfor thedaySend accounttoOverpaymentsfor refundUse aSmartPhraseSent up apaymentplanMake a newfriend on TCHteam andprovide a funfact about themTake apaymentBe under2 hourstotal ACWfor the dayDe-escalatea call without sendingtoescalations

Customer Service Bingo (Outbound) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Change demographic information
  2. Take a payment over $1,500
  3. Have Family member pay account in full
  4. De-escalate a estimate call
  5. Take a payment over $500
  6. Set up a recurring payment
  7. Send a ticket for a guarantor merge
  8. Make a new friend on inbound and provide a fun fact about them
  9. Help a caller send application for Charity
  10. Take a payment over $2,500
  11. File a safe care
  12. Take a payment of over $1,000
  13. Have caller pay in full with or w/o discount
  14. Add an insurance to an account
  15. Get a Kudos call
  16. Take a payment over $200
  17. Take over 130 calls for the day
  18. Send account to Overpayments for refund
  19. Use a Smart Phrase
  20. Sent up a payment plan
  21. Make a new friend on TCH team and provide a fun fact about them
  22. Take a payment
  23. Be under 2 hours total ACW for the day
  24. De-escalate a call with out sending to escalations