Add aninsuranceto anaccountSent up apaymentplanHave Familymember payaccount infullTake apaymentDe-escalatea call without sendingtoescalationsGet aKudoscallTake apaymentover $500De-escalate aestimatecallTake apaymentover$1,500Make a newfriend oninbound andprovide a funfact about themTake apaymentover $200ChangedemographicinformationUse aSmartPhraseMake a newfriend on TCHteam andprovide a funfact about themHave callerpay in fullwith or w/odiscountTake over130 callsfor thedaySend accounttoOverpaymentsfor refundBe under2 hourstotal ACWfor the dayTake apaymentof over$1,000Take apaymentover$2,500Send aticket for aguarantormergeSet up arecurringpaymentFile asafecareHelp acaller sendapplicationfor CharityAdd aninsuranceto anaccountSent up apaymentplanHave Familymember payaccount infullTake apaymentDe-escalatea call without sendingtoescalationsGet aKudoscallTake apaymentover $500De-escalate aestimatecallTake apaymentover$1,500Make a newfriend oninbound andprovide a funfact about themTake apaymentover $200ChangedemographicinformationUse aSmartPhraseMake a newfriend on TCHteam andprovide a funfact about themHave callerpay in fullwith or w/odiscountTake over130 callsfor thedaySend accounttoOverpaymentsfor refundBe under2 hourstotal ACWfor the dayTake apaymentof over$1,000Take apaymentover$2,500Send aticket for aguarantormergeSet up arecurringpaymentFile asafecareHelp acaller sendapplicationfor Charity

Customer Service Bingo (Outbound) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Add an insurance to an account
  2. Sent up a payment plan
  3. Have Family member pay account in full
  4. Take a payment
  5. De-escalate a call with out sending to escalations
  6. Get a Kudos call
  7. Take a payment over $500
  8. De-escalate a estimate call
  9. Take a payment over $1,500
  10. Make a new friend on inbound and provide a fun fact about them
  11. Take a payment over $200
  12. Change demographic information
  13. Use a Smart Phrase
  14. Make a new friend on TCH team and provide a fun fact about them
  15. Have caller pay in full with or w/o discount
  16. Take over 130 calls for the day
  17. Send account to Overpayments for refund
  18. Be under 2 hours total ACW for the day
  19. Take a payment of over $1,000
  20. Take a payment over $2,500
  21. Send a ticket for a guarantor merge
  22. Set up a recurring payment
  23. File a safe care
  24. Help a caller send application for Charity