Take apaymentover$2,500Make a newfriend oninbound andprovide a funfact about themDe-escalate aestimatecallTake apaymentof over$1,000Take apaymentover $500Help acaller sendapplicationfor CharityAdd aninsuranceto anaccountTake over130 callsfor thedayHave callerpay in fullwith or w/odiscountTake apaymentover $200File asafecareSet up arecurringpaymentChangedemographicinformationHave Familymember payaccount infullGet aKudoscallSend aticket for aguarantormergeTake apaymentover$1,500De-escalatea call without sendingtoescalationsBe under2 hourstotal ACWfor the dayTake apaymentUse aSmartPhraseMake a newfriend on TCHteam andprovide a funfact about themSend accounttoOverpaymentsfor refundSent up apaymentplanTake apaymentover$2,500Make a newfriend oninbound andprovide a funfact about themDe-escalate aestimatecallTake apaymentof over$1,000Take apaymentover $500Help acaller sendapplicationfor CharityAdd aninsuranceto anaccountTake over130 callsfor thedayHave callerpay in fullwith or w/odiscountTake apaymentover $200File asafecareSet up arecurringpaymentChangedemographicinformationHave Familymember payaccount infullGet aKudoscallSend aticket for aguarantormergeTake apaymentover$1,500De-escalatea call without sendingtoescalationsBe under2 hourstotal ACWfor the dayTake apaymentUse aSmartPhraseMake a newfriend on TCHteam andprovide a funfact about themSend accounttoOverpaymentsfor refundSent up apaymentplan

Customer Service Bingo (Outbound) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Take a payment over $2,500
  2. Make a new friend on inbound and provide a fun fact about them
  3. De-escalate a estimate call
  4. Take a payment of over $1,000
  5. Take a payment over $500
  6. Help a caller send application for Charity
  7. Add an insurance to an account
  8. Take over 130 calls for the day
  9. Have caller pay in full with or w/o discount
  10. Take a payment over $200
  11. File a safe care
  12. Set up a recurring payment
  13. Change demographic information
  14. Have Family member pay account in full
  15. Get a Kudos call
  16. Send a ticket for a guarantor merge
  17. Take a payment over $1,500
  18. De-escalate a call with out sending to escalations
  19. Be under 2 hours total ACW for the day
  20. Take a payment
  21. Use a Smart Phrase
  22. Make a new friend on TCH team and provide a fun fact about them
  23. Send account to Overpayments for refund
  24. Sent up a payment plan