Send aticket for aguarantormergeDe-escalatea call without sendingtoescalationsSent up apaymentplanMake a newfriend oninbound andprovide a funfact about themUse aSmartPhraseGet aKudoscallTake apaymentover$2,500Have Familymember payaccount infullAdd aninsuranceto anaccountFile asafecareTake apaymentof over$1,000Be under2 hourstotal ACWfor the daySend accounttoOverpaymentsfor refundHelp acaller sendapplicationfor CharityTake apaymentover$1,500Take over130 callsfor thedayTake apaymentTake apaymentover $200Make a newfriend on TCHteam andprovide a funfact about themChangedemographicinformationTake apaymentover $500Have callerpay in fullwith or w/odiscountDe-escalate aestimatecallSet up arecurringpaymentSend aticket for aguarantormergeDe-escalatea call without sendingtoescalationsSent up apaymentplanMake a newfriend oninbound andprovide a funfact about themUse aSmartPhraseGet aKudoscallTake apaymentover$2,500Have Familymember payaccount infullAdd aninsuranceto anaccountFile asafecareTake apaymentof over$1,000Be under2 hourstotal ACWfor the daySend accounttoOverpaymentsfor refundHelp acaller sendapplicationfor CharityTake apaymentover$1,500Take over130 callsfor thedayTake apaymentTake apaymentover $200Make a newfriend on TCHteam andprovide a funfact about themChangedemographicinformationTake apaymentover $500Have callerpay in fullwith or w/odiscountDe-escalate aestimatecallSet up arecurringpayment

Customer Service Bingo (Outbound) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Send a ticket for a guarantor merge
  2. De-escalate a call with out sending to escalations
  3. Sent up a payment plan
  4. Make a new friend on inbound and provide a fun fact about them
  5. Use a Smart Phrase
  6. Get a Kudos call
  7. Take a payment over $2,500
  8. Have Family member pay account in full
  9. Add an insurance to an account
  10. File a safe care
  11. Take a payment of over $1,000
  12. Be under 2 hours total ACW for the day
  13. Send account to Overpayments for refund
  14. Help a caller send application for Charity
  15. Take a payment over $1,500
  16. Take over 130 calls for the day
  17. Take a payment
  18. Take a payment over $200
  19. Make a new friend on TCH team and provide a fun fact about them
  20. Change demographic information
  21. Take a payment over $500
  22. Have caller pay in full with or w/o discount
  23. De-escalate a estimate call
  24. Set up a recurring payment