Take apaymentover $500Take apaymentover$2,500Send aticket for aguarantormergeDe-escalate aestimatecallHave Familymember payaccount infullAdd aninsuranceto anaccountTake apaymentover$1,500Make a newfriend on TCHteam andprovide a funfact about themDe-escalatea call without sendingtoescalationsChangedemographicinformationSent up apaymentplanUse aSmartPhraseHave callerpay in fullwith or w/odiscountTake apaymentover $200Send accounttoOverpaymentsfor refundMake a newfriend oninbound andprovide a funfact about themBe under2 hourstotal ACWfor the dayHelp acaller sendapplicationfor CharitySet up arecurringpaymentFile asafecareTake over130 callsfor thedayTake apaymentof over$1,000Take apaymentGet aKudoscallTake apaymentover $500Take apaymentover$2,500Send aticket for aguarantormergeDe-escalate aestimatecallHave Familymember payaccount infullAdd aninsuranceto anaccountTake apaymentover$1,500Make a newfriend on TCHteam andprovide a funfact about themDe-escalatea call without sendingtoescalationsChangedemographicinformationSent up apaymentplanUse aSmartPhraseHave callerpay in fullwith or w/odiscountTake apaymentover $200Send accounttoOverpaymentsfor refundMake a newfriend oninbound andprovide a funfact about themBe under2 hourstotal ACWfor the dayHelp acaller sendapplicationfor CharitySet up arecurringpaymentFile asafecareTake over130 callsfor thedayTake apaymentof over$1,000Take apaymentGet aKudoscall

Customer Service Bingo (Outbound) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Take a payment over $500
  2. Take a payment over $2,500
  3. Send a ticket for a guarantor merge
  4. De-escalate a estimate call
  5. Have Family member pay account in full
  6. Add an insurance to an account
  7. Take a payment over $1,500
  8. Make a new friend on TCH team and provide a fun fact about them
  9. De-escalate a call with out sending to escalations
  10. Change demographic information
  11. Sent up a payment plan
  12. Use a Smart Phrase
  13. Have caller pay in full with or w/o discount
  14. Take a payment over $200
  15. Send account to Overpayments for refund
  16. Make a new friend on inbound and provide a fun fact about them
  17. Be under 2 hours total ACW for the day
  18. Help a caller send application for Charity
  19. Set up a recurring payment
  20. File a safe care
  21. Take over 130 calls for the day
  22. Take a payment of over $1,000
  23. Take a payment
  24. Get a Kudos call