Take apaymentover$2,500Sent up apaymentplanDe-escalate aestimatecallDe-escalatea call without sendingtoescalationsTake apaymentover$1,500Help acaller sendapplicationfor CharityUse aSmartPhraseBe under2 hourstotal ACWfor the dayHave callerpay in fullwith or w/odiscountMake a newfriend oninbound andprovide a funfact about themAdd aninsuranceto anaccountGet aKudoscallSend accounttoOverpaymentsfor refundChangedemographicinformationTake over130 callsfor thedayTake apaymentof over$1,000Send aticket for aguarantormergeFile asafecareHave Familymember payaccount infullTake apaymentSet up arecurringpaymentMake a newfriend on TCHteam andprovide a funfact about themTake apaymentover $500Take apaymentover $200Take apaymentover$2,500Sent up apaymentplanDe-escalate aestimatecallDe-escalatea call without sendingtoescalationsTake apaymentover$1,500Help acaller sendapplicationfor CharityUse aSmartPhraseBe under2 hourstotal ACWfor the dayHave callerpay in fullwith or w/odiscountMake a newfriend oninbound andprovide a funfact about themAdd aninsuranceto anaccountGet aKudoscallSend accounttoOverpaymentsfor refundChangedemographicinformationTake over130 callsfor thedayTake apaymentof over$1,000Send aticket for aguarantormergeFile asafecareHave Familymember payaccount infullTake apaymentSet up arecurringpaymentMake a newfriend on TCHteam andprovide a funfact about themTake apaymentover $500Take apaymentover $200

Customer Service Bingo (Outbound) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Take a payment over $2,500
  2. Sent up a payment plan
  3. De-escalate a estimate call
  4. De-escalate a call with out sending to escalations
  5. Take a payment over $1,500
  6. Help a caller send application for Charity
  7. Use a Smart Phrase
  8. Be under 2 hours total ACW for the day
  9. Have caller pay in full with or w/o discount
  10. Make a new friend on inbound and provide a fun fact about them
  11. Add an insurance to an account
  12. Get a Kudos call
  13. Send account to Overpayments for refund
  14. Change demographic information
  15. Take over 130 calls for the day
  16. Take a payment of over $1,000
  17. Send a ticket for a guarantor merge
  18. File a safe care
  19. Have Family member pay account in full
  20. Take a payment
  21. Set up a recurring payment
  22. Make a new friend on TCH team and provide a fun fact about them
  23. Take a payment over $500
  24. Take a payment over $200