Set up arecurringpaymentMake a newfriend on TCHteam andprovide a funfact about themHave callerpay in fullwith or w/odiscountBe under2 hourstotal ACWfor the dayDe-escalate aestimatecallTake apaymentof over$1,000Have Familymember payaccount infullChangedemographicinformationTake apaymentover $500Help acaller sendapplicationfor CharitySend aticket for aguarantormergeTake apaymentover$2,500Sent up apaymentplanTake apaymentover $200Take over130 callsfor thedayMake a newfriend oninbound andprovide a funfact about themTake apaymentover$1,500Take apaymentUse aSmartPhraseFile asafecareSend accounttoOverpaymentsfor refundGet aKudoscallAdd aninsuranceto anaccountDe-escalatea call without sendingtoescalationsSet up arecurringpaymentMake a newfriend on TCHteam andprovide a funfact about themHave callerpay in fullwith or w/odiscountBe under2 hourstotal ACWfor the dayDe-escalate aestimatecallTake apaymentof over$1,000Have Familymember payaccount infullChangedemographicinformationTake apaymentover $500Help acaller sendapplicationfor CharitySend aticket for aguarantormergeTake apaymentover$2,500Sent up apaymentplanTake apaymentover $200Take over130 callsfor thedayMake a newfriend oninbound andprovide a funfact about themTake apaymentover$1,500Take apaymentUse aSmartPhraseFile asafecareSend accounttoOverpaymentsfor refundGet aKudoscallAdd aninsuranceto anaccountDe-escalatea call without sendingtoescalations

Customer Service Bingo (Outbound) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Set up a recurring payment
  2. Make a new friend on TCH team and provide a fun fact about them
  3. Have caller pay in full with or w/o discount
  4. Be under 2 hours total ACW for the day
  5. De-escalate a estimate call
  6. Take a payment of over $1,000
  7. Have Family member pay account in full
  8. Change demographic information
  9. Take a payment over $500
  10. Help a caller send application for Charity
  11. Send a ticket for a guarantor merge
  12. Take a payment over $2,500
  13. Sent up a payment plan
  14. Take a payment over $200
  15. Take over 130 calls for the day
  16. Make a new friend on inbound and provide a fun fact about them
  17. Take a payment over $1,500
  18. Take a payment
  19. Use a Smart Phrase
  20. File a safe care
  21. Send account to Overpayments for refund
  22. Get a Kudos call
  23. Add an insurance to an account
  24. De-escalate a call with out sending to escalations