Have callerpay in fullwith or w/odiscountTake apaymentover$1,500Be under2 hourstotal ACWfor the daySent up apaymentplanSend aticket for aguarantormergeDe-escalate aestimatecallSend accounttoOverpaymentsfor refundHelp acaller sendapplicationfor CharityMake a newfriend on TCHteam andprovide a funfact about themChangedemographicinformationFile asafecareTake apaymentover$2,500Take apaymentover $500Make a newfriend oninbound andprovide a funfact about themSet up arecurringpaymentTake apaymentover $200Get aKudoscallAdd aninsuranceto anaccountTake apaymentof over$1,000Have Familymember payaccount infullDe-escalatea call without sendingtoescalationsUse aSmartPhraseTake apaymentTake over130 callsfor thedayHave callerpay in fullwith or w/odiscountTake apaymentover$1,500Be under2 hourstotal ACWfor the daySent up apaymentplanSend aticket for aguarantormergeDe-escalate aestimatecallSend accounttoOverpaymentsfor refundHelp acaller sendapplicationfor CharityMake a newfriend on TCHteam andprovide a funfact about themChangedemographicinformationFile asafecareTake apaymentover$2,500Take apaymentover $500Make a newfriend oninbound andprovide a funfact about themSet up arecurringpaymentTake apaymentover $200Get aKudoscallAdd aninsuranceto anaccountTake apaymentof over$1,000Have Familymember payaccount infullDe-escalatea call without sendingtoescalationsUse aSmartPhraseTake apaymentTake over130 callsfor theday

Customer Service Bingo (Outbound) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Have caller pay in full with or w/o discount
  2. Take a payment over $1,500
  3. Be under 2 hours total ACW for the day
  4. Sent up a payment plan
  5. Send a ticket for a guarantor merge
  6. De-escalate a estimate call
  7. Send account to Overpayments for refund
  8. Help a caller send application for Charity
  9. Make a new friend on TCH team and provide a fun fact about them
  10. Change demographic information
  11. File a safe care
  12. Take a payment over $2,500
  13. Take a payment over $500
  14. Make a new friend on inbound and provide a fun fact about them
  15. Set up a recurring payment
  16. Take a payment over $200
  17. Get a Kudos call
  18. Add an insurance to an account
  19. Take a payment of over $1,000
  20. Have Family member pay account in full
  21. De-escalate a call with out sending to escalations
  22. Use a Smart Phrase
  23. Take a payment
  24. Take over 130 calls for the day