Take apaymentover$2,500De-escalatea call without sendingtoescalationsMake a newfriend oninbound andprovide a funfact about themTake over130 callsfor thedayMake a newfriend on TCHteam andprovide a funfact about themTake apaymentTake apaymentover $200ChangedemographicinformationTake apaymentover$1,500Take apaymentof over$1,000Add aninsuranceto anaccountSent up apaymentplanFile asafecareTake apaymentover $500Be under2 hourstotal ACWfor the dayDe-escalate aestimatecallSend accounttoOverpaymentsfor refundGet aKudoscallHave callerpay in fullwith or w/odiscountSet up arecurringpaymentHave Familymember payaccount infullSend aticket for aguarantormergeHelp acaller sendapplicationfor CharityUse aSmartPhraseTake apaymentover$2,500De-escalatea call without sendingtoescalationsMake a newfriend oninbound andprovide a funfact about themTake over130 callsfor thedayMake a newfriend on TCHteam andprovide a funfact about themTake apaymentTake apaymentover $200ChangedemographicinformationTake apaymentover$1,500Take apaymentof over$1,000Add aninsuranceto anaccountSent up apaymentplanFile asafecareTake apaymentover $500Be under2 hourstotal ACWfor the dayDe-escalate aestimatecallSend accounttoOverpaymentsfor refundGet aKudoscallHave callerpay in fullwith or w/odiscountSet up arecurringpaymentHave Familymember payaccount infullSend aticket for aguarantormergeHelp acaller sendapplicationfor CharityUse aSmartPhrase

Customer Service Bingo (Outbound) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Take a payment over $2,500
  2. De-escalate a call with out sending to escalations
  3. Make a new friend on inbound and provide a fun fact about them
  4. Take over 130 calls for the day
  5. Make a new friend on TCH team and provide a fun fact about them
  6. Take a payment
  7. Take a payment over $200
  8. Change demographic information
  9. Take a payment over $1,500
  10. Take a payment of over $1,000
  11. Add an insurance to an account
  12. Sent up a payment plan
  13. File a safe care
  14. Take a payment over $500
  15. Be under 2 hours total ACW for the day
  16. De-escalate a estimate call
  17. Send account to Overpayments for refund
  18. Get a Kudos call
  19. Have caller pay in full with or w/o discount
  20. Set up a recurring payment
  21. Have Family member pay account in full
  22. Send a ticket for a guarantor merge
  23. Help a caller send application for Charity
  24. Use a Smart Phrase