Sent up apaymentplanMake a newfriend on TCHteam andprovide a funfact about themTake over130 callsfor thedayTake apaymentover $500Send aticket for aguarantormergeDe-escalate aestimatecallTake apaymentof over$1,000Help acaller sendapplicationfor CharityAdd aninsuranceto anaccountTake apaymentover $200ChangedemographicinformationTake apaymentover$2,500Get aKudoscallMake a newfriend oninbound andprovide a funfact about themBe under2 hourstotal ACWfor the dayHave callerpay in fullwith or w/odiscountTake apaymentover$1,500Use aSmartPhraseTake apaymentSend accounttoOverpaymentsfor refundFile asafecareHave Familymember payaccount infullDe-escalatea call without sendingtoescalationsSet up arecurringpaymentSent up apaymentplanMake a newfriend on TCHteam andprovide a funfact about themTake over130 callsfor thedayTake apaymentover $500Send aticket for aguarantormergeDe-escalate aestimatecallTake apaymentof over$1,000Help acaller sendapplicationfor CharityAdd aninsuranceto anaccountTake apaymentover $200ChangedemographicinformationTake apaymentover$2,500Get aKudoscallMake a newfriend oninbound andprovide a funfact about themBe under2 hourstotal ACWfor the dayHave callerpay in fullwith or w/odiscountTake apaymentover$1,500Use aSmartPhraseTake apaymentSend accounttoOverpaymentsfor refundFile asafecareHave Familymember payaccount infullDe-escalatea call without sendingtoescalationsSet up arecurringpayment

Customer Service Bingo (Outbound) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sent up a payment plan
  2. Make a new friend on TCH team and provide a fun fact about them
  3. Take over 130 calls for the day
  4. Take a payment over $500
  5. Send a ticket for a guarantor merge
  6. De-escalate a estimate call
  7. Take a payment of over $1,000
  8. Help a caller send application for Charity
  9. Add an insurance to an account
  10. Take a payment over $200
  11. Change demographic information
  12. Take a payment over $2,500
  13. Get a Kudos call
  14. Make a new friend on inbound and provide a fun fact about them
  15. Be under 2 hours total ACW for the day
  16. Have caller pay in full with or w/o discount
  17. Take a payment over $1,500
  18. Use a Smart Phrase
  19. Take a payment
  20. Send account to Overpayments for refund
  21. File a safe care
  22. Have Family member pay account in full
  23. De-escalate a call with out sending to escalations
  24. Set up a recurring payment