Take apaymentover$1,500Take apaymentof over$1,000Have callerpay in fullwith or w/odiscountSent up apaymentplanAdd aninsuranceto anaccountDe-escalatea call without sendingtoescalationsChangedemographicinformationSend accounttoOverpaymentsfor refundUse aSmartPhraseTake over130 callsfor thedayMake a newfriend oninbound andprovide a funfact about themDe-escalate aestimatecallHave Familymember payaccount infullTake apaymentFile asafecareBe under2 hourstotal ACWfor the dayTake apaymentover $500Help acaller sendapplicationfor CharityGet aKudoscallMake a newfriend on TCHteam andprovide a funfact about themSend aticket for aguarantormergeSet up arecurringpaymentTake apaymentover$2,500Take apaymentover $200Take apaymentover$1,500Take apaymentof over$1,000Have callerpay in fullwith or w/odiscountSent up apaymentplanAdd aninsuranceto anaccountDe-escalatea call without sendingtoescalationsChangedemographicinformationSend accounttoOverpaymentsfor refundUse aSmartPhraseTake over130 callsfor thedayMake a newfriend oninbound andprovide a funfact about themDe-escalate aestimatecallHave Familymember payaccount infullTake apaymentFile asafecareBe under2 hourstotal ACWfor the dayTake apaymentover $500Help acaller sendapplicationfor CharityGet aKudoscallMake a newfriend on TCHteam andprovide a funfact about themSend aticket for aguarantormergeSet up arecurringpaymentTake apaymentover$2,500Take apaymentover $200

Customer Service Bingo (Outbound) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Take a payment over $1,500
  2. Take a payment of over $1,000
  3. Have caller pay in full with or w/o discount
  4. Sent up a payment plan
  5. Add an insurance to an account
  6. De-escalate a call with out sending to escalations
  7. Change demographic information
  8. Send account to Overpayments for refund
  9. Use a Smart Phrase
  10. Take over 130 calls for the day
  11. Make a new friend on inbound and provide a fun fact about them
  12. De-escalate a estimate call
  13. Have Family member pay account in full
  14. Take a payment
  15. File a safe care
  16. Be under 2 hours total ACW for the day
  17. Take a payment over $500
  18. Help a caller send application for Charity
  19. Get a Kudos call
  20. Make a new friend on TCH team and provide a fun fact about them
  21. Send a ticket for a guarantor merge
  22. Set up a recurring payment
  23. Take a payment over $2,500
  24. Take a payment over $200