Have callerpay in fullwith or w/odiscountMake a newfriend oninbound andprovide a funfact about themUse aSmartPhraseMake a newfriend on TCHteam andprovide a funfact about themDe-escalate aestimatecallTake apaymentSent up apaymentplanSend aticket for aguarantormergeFile asafecareTake apaymentover $200Take apaymentover$1,500De-escalatea call without sendingtoescalationsAdd aninsuranceto anaccountHave Familymember payaccount infullBe under2 hourstotal ACWfor the daySet up arecurringpaymentHelp acaller sendapplicationfor CharitySend accounttoOverpaymentsfor refundTake apaymentover $500ChangedemographicinformationTake over130 callsfor thedayTake apaymentof over$1,000Take apaymentover$2,500Get aKudoscallHave callerpay in fullwith or w/odiscountMake a newfriend oninbound andprovide a funfact about themUse aSmartPhraseMake a newfriend on TCHteam andprovide a funfact about themDe-escalate aestimatecallTake apaymentSent up apaymentplanSend aticket for aguarantormergeFile asafecareTake apaymentover $200Take apaymentover$1,500De-escalatea call without sendingtoescalationsAdd aninsuranceto anaccountHave Familymember payaccount infullBe under2 hourstotal ACWfor the daySet up arecurringpaymentHelp acaller sendapplicationfor CharitySend accounttoOverpaymentsfor refundTake apaymentover $500ChangedemographicinformationTake over130 callsfor thedayTake apaymentof over$1,000Take apaymentover$2,500Get aKudoscall

Customer Service Bingo (Outbound) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Have caller pay in full with or w/o discount
  2. Make a new friend on inbound and provide a fun fact about them
  3. Use a Smart Phrase
  4. Make a new friend on TCH team and provide a fun fact about them
  5. De-escalate a estimate call
  6. Take a payment
  7. Sent up a payment plan
  8. Send a ticket for a guarantor merge
  9. File a safe care
  10. Take a payment over $200
  11. Take a payment over $1,500
  12. De-escalate a call with out sending to escalations
  13. Add an insurance to an account
  14. Have Family member pay account in full
  15. Be under 2 hours total ACW for the day
  16. Set up a recurring payment
  17. Help a caller send application for Charity
  18. Send account to Overpayments for refund
  19. Take a payment over $500
  20. Change demographic information
  21. Take over 130 calls for the day
  22. Take a payment of over $1,000
  23. Take a payment over $2,500
  24. Get a Kudos call