Have callerpay in fullwith or w/odiscountBe under2 hourstotal ACWfor the dayAdd aninsuranceto anaccountUse aSmartPhraseSet up arecurringpaymentMake a newfriend oninbound andprovide a funfact about themSend aticket for aguarantormergeDe-escalate aestimatecallChangedemographicinformationSend accounttoOverpaymentsfor refundTake apaymentof over$1,000Have Familymember payaccount infullTake apaymentover $200Sent up apaymentplanFile asafecareGet aKudoscallTake apaymentover$2,500Take apaymentover $500Take over130 callsfor thedayMake a newfriend on TCHteam andprovide a funfact about themHelp acaller sendapplicationfor CharityTake apaymentover$1,500Take apaymentDe-escalatea call without sendingtoescalationsHave callerpay in fullwith or w/odiscountBe under2 hourstotal ACWfor the dayAdd aninsuranceto anaccountUse aSmartPhraseSet up arecurringpaymentMake a newfriend oninbound andprovide a funfact about themSend aticket for aguarantormergeDe-escalate aestimatecallChangedemographicinformationSend accounttoOverpaymentsfor refundTake apaymentof over$1,000Have Familymember payaccount infullTake apaymentover $200Sent up apaymentplanFile asafecareGet aKudoscallTake apaymentover$2,500Take apaymentover $500Take over130 callsfor thedayMake a newfriend on TCHteam andprovide a funfact about themHelp acaller sendapplicationfor CharityTake apaymentover$1,500Take apaymentDe-escalatea call without sendingtoescalations

Customer Service Bingo (Outbound) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Have caller pay in full with or w/o discount
  2. Be under 2 hours total ACW for the day
  3. Add an insurance to an account
  4. Use a Smart Phrase
  5. Set up a recurring payment
  6. Make a new friend on inbound and provide a fun fact about them
  7. Send a ticket for a guarantor merge
  8. De-escalate a estimate call
  9. Change demographic information
  10. Send account to Overpayments for refund
  11. Take a payment of over $1,000
  12. Have Family member pay account in full
  13. Take a payment over $200
  14. Sent up a payment plan
  15. File a safe care
  16. Get a Kudos call
  17. Take a payment over $2,500
  18. Take a payment over $500
  19. Take over 130 calls for the day
  20. Make a new friend on TCH team and provide a fun fact about them
  21. Help a caller send application for Charity
  22. Take a payment over $1,500
  23. Take a payment
  24. De-escalate a call with out sending to escalations