Set up arecurringpaymentTake over130 callsfor thedayBe under2 hourstotal ACWfor the dayDe-escalatea call without sendingtoescalationsHave callerpay in fullwith or w/odiscountAdd aninsuranceto anaccountGet aKudoscallFile asafecareTake apaymentof over$1,000Make a newfriend oninbound andprovide a funfact about themDe-escalate aestimatecallTake apaymentSend accounttoOverpaymentsfor refundSent up apaymentplanChangedemographicinformationSend aticket for aguarantormergeTake apaymentover $200Take apaymentover$2,500Take apaymentover$1,500Help acaller sendapplicationfor CharityUse aSmartPhraseTake apaymentover $500Make a newfriend on TCHteam andprovide a funfact about themHave Familymember payaccount infullSet up arecurringpaymentTake over130 callsfor thedayBe under2 hourstotal ACWfor the dayDe-escalatea call without sendingtoescalationsHave callerpay in fullwith or w/odiscountAdd aninsuranceto anaccountGet aKudoscallFile asafecareTake apaymentof over$1,000Make a newfriend oninbound andprovide a funfact about themDe-escalate aestimatecallTake apaymentSend accounttoOverpaymentsfor refundSent up apaymentplanChangedemographicinformationSend aticket for aguarantormergeTake apaymentover $200Take apaymentover$2,500Take apaymentover$1,500Help acaller sendapplicationfor CharityUse aSmartPhraseTake apaymentover $500Make a newfriend on TCHteam andprovide a funfact about themHave Familymember payaccount infull

Customer Service Bingo (Outbound) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Set up a recurring payment
  2. Take over 130 calls for the day
  3. Be under 2 hours total ACW for the day
  4. De-escalate a call with out sending to escalations
  5. Have caller pay in full with or w/o discount
  6. Add an insurance to an account
  7. Get a Kudos call
  8. File a safe care
  9. Take a payment of over $1,000
  10. Make a new friend on inbound and provide a fun fact about them
  11. De-escalate a estimate call
  12. Take a payment
  13. Send account to Overpayments for refund
  14. Sent up a payment plan
  15. Change demographic information
  16. Send a ticket for a guarantor merge
  17. Take a payment over $200
  18. Take a payment over $2,500
  19. Take a payment over $1,500
  20. Help a caller send application for Charity
  21. Use a Smart Phrase
  22. Take a payment over $500
  23. Make a new friend on TCH team and provide a fun fact about them
  24. Have Family member pay account in full