Have callerpay in fullwith or w/odiscountTake over130 callsfor thedayAdd aninsuranceto anaccountTake apaymentover$1,500Send accounttoOverpaymentsfor refundMake a newfriend oninbound andprovide a funfact about themTake apaymentTake apaymentover $500ChangedemographicinformationSend aticket for aguarantormergeMake a newfriend on TCHteam andprovide a funfact about themSet up arecurringpaymentTake apaymentof over$1,000Take apaymentover$2,500De-escalate aestimatecallBe under2 hourstotal ACWfor the daySent up apaymentplanGet aKudoscallTake apaymentover $200Have Familymember payaccount infullDe-escalatea call without sendingtoescalationsFile asafecareHelp acaller sendapplicationfor CharityUse aSmartPhraseHave callerpay in fullwith or w/odiscountTake over130 callsfor thedayAdd aninsuranceto anaccountTake apaymentover$1,500Send accounttoOverpaymentsfor refundMake a newfriend oninbound andprovide a funfact about themTake apaymentTake apaymentover $500ChangedemographicinformationSend aticket for aguarantormergeMake a newfriend on TCHteam andprovide a funfact about themSet up arecurringpaymentTake apaymentof over$1,000Take apaymentover$2,500De-escalate aestimatecallBe under2 hourstotal ACWfor the daySent up apaymentplanGet aKudoscallTake apaymentover $200Have Familymember payaccount infullDe-escalatea call without sendingtoescalationsFile asafecareHelp acaller sendapplicationfor CharityUse aSmartPhrase

Customer Service Bingo (Outbound) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Have caller pay in full with or w/o discount
  2. Take over 130 calls for the day
  3. Add an insurance to an account
  4. Take a payment over $1,500
  5. Send account to Overpayments for refund
  6. Make a new friend on inbound and provide a fun fact about them
  7. Take a payment
  8. Take a payment over $500
  9. Change demographic information
  10. Send a ticket for a guarantor merge
  11. Make a new friend on TCH team and provide a fun fact about them
  12. Set up a recurring payment
  13. Take a payment of over $1,000
  14. Take a payment over $2,500
  15. De-escalate a estimate call
  16. Be under 2 hours total ACW for the day
  17. Sent up a payment plan
  18. Get a Kudos call
  19. Take a payment over $200
  20. Have Family member pay account in full
  21. De-escalate a call with out sending to escalations
  22. File a safe care
  23. Help a caller send application for Charity
  24. Use a Smart Phrase