I’m inthe procase…Thanksfor beinga part ofthe teamHowfrustratingYour feedbackis how we learnand grow.Please take thesurvey if youreceive it.Thanks forbeing anadvocate forthe clientWeappreciateyou bringingthis to ourattention.I’m happy Iwas able tohelp resolvethis for youOur goal is toensure youraccount isprotected whenbanking withus.So I can fullyunderstand andresolve youconcern, may Iplease ask afew questions?Have agreatday!We know youhave bankingoptions. Thankyou forchoosing Bankof America!Thank you forthe opportunityto help withyour bankingneeds todayIt wasmypleasureWhat Ican doI canunderstandWeappreciateyourbusinessThat’s avery goodquestionI’m sorry youare having(had) thatexperienceThank youfor takingtime to sharethis with usThank youfor being along time,loyalcustomerMay Ihave yourfull nameThis call maybe monitoredand recordedYou may bereceiving a briefsurvey based onthe service I haveprovided and Iwould love yourfeedback.Your feedback isimportant, pleaseconsidering takingthe survey if youget oneI appreciateyour patience inholding while Iwas obtainingthatinformation.May Ipleasehave youravsI'd behappy toreviewThank youfor being anadvocate forthe bankYou mayreceive asurvey basedon my servicetoday.I’m inthe procase…Thanksfor beinga part ofthe teamHowfrustratingYour feedbackis how we learnand grow.Please take thesurvey if youreceive it.Thanks forbeing anadvocate forthe clientWeappreciateyou bringingthis to ourattention.I’m happy Iwas able tohelp resolvethis for youOur goal is toensure youraccount isprotected whenbanking withus.So I can fullyunderstand andresolve youconcern, may Iplease ask afew questions?Have agreatday!We know youhave bankingoptions. Thankyou forchoosing Bankof America!Thank you forthe opportunityto help withyour bankingneeds todayIt wasmypleasureWhat Ican doI canunderstandWeappreciateyourbusinessThat’s avery goodquestionI’m sorry youare having(had) thatexperienceThank youfor takingtime to sharethis with usThank youfor being along time,loyalcustomerMay Ihave yourfull nameThis call maybe monitoredand recordedYou may bereceiving a briefsurvey based onthe service I haveprovided and Iwould love yourfeedback.Your feedback isimportant, pleaseconsidering takingthe survey if youget oneI appreciateyour patience inholding while Iwas obtainingthatinformation.May Ipleasehave youravsI'd behappy toreviewThank youfor being anadvocate forthe bankYou mayreceive asurvey basedon my servicetoday.

Friday Fun - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I’m in the pro case…
  2. Thanks for being a part of the team
  3. How frustrating
  4. Your feedback is how we learn and grow. Please take the survey if you receive it.
  5. Thanks for being an advocate for the client
  6. We appreciate you bringing this to our attention.
  7. I’m happy I was able to help resolve this for you
  8. Our goal is to ensure your account is protected when banking with us.
  9. So I can fully understand and resolve you concern, may I please ask a few questions?
  10. Have a great day!
  11. We know you have banking options. Thank you for choosing Bank of America!
  12. Thank you for the opportunity to help with your banking needs today
  13. It was my pleasure
  14. What I can do …
  15. I can understand
  16. We appreciate your business
  17. That’s a very good question
  18. I’m sorry you are having (had) that experience
  19. Thank you for taking time to share this with us
  20. Thank you for being a long time, loyal customer
  21. May I have your full name
  22. This call may be monitored and recorded
  23. You may be receiving a brief survey based on the service I have provided and I would love your feedback.
  24. Your feedback is important, please considering taking the survey if you get one
  25. I appreciate your patience in holding while I was obtaining that information.
  26. May I please have your avs
  27. I'd be happy to review
  28. Thank you for being an advocate for the bank
  29. You may receive a survey based on my service today.