Thank youfor being anadvocate forthe bankI’m inthe procase…Thank youfor takingtime to sharethis with usThanksfor beinga part ofthe teamWeappreciateyou bringingthis to ourattention.Our goal is toensure youraccount isprotected whenbanking withus.That’s avery goodquestionIt wasmypleasureI’m sorry youare having(had) thatexperienceWeappreciateyourbusinessI canunderstandHave agreatday!I’m happy Iwas able tohelp resolvethis for youThanks forbeing anadvocate forthe clientWe know youhave bankingoptions. Thankyou forchoosing Bankof America!I appreciateyour patience inholding while Iwas obtainingthatinformation.HowfrustratingMay Ihave yourfull nameThis call maybe monitoredand recordedWhat Ican doMay Ipleasehave youravsI'd behappy toreviewYou may bereceiving a briefsurvey based onthe service I haveprovided and Iwould love yourfeedback.Your feedback isimportant, pleaseconsidering takingthe survey if youget oneSo I can fullyunderstand andresolve youconcern, may Iplease ask afew questions?Thank youfor being along time,loyalcustomerYou mayreceive asurvey basedon my servicetoday.Thank you forthe opportunityto help withyour bankingneeds todayYour feedbackis how we learnand grow.Please take thesurvey if youreceive it.Thank youfor being anadvocate forthe bankI’m inthe procase…Thank youfor takingtime to sharethis with usThanksfor beinga part ofthe teamWeappreciateyou bringingthis to ourattention.Our goal is toensure youraccount isprotected whenbanking withus.That’s avery goodquestionIt wasmypleasureI’m sorry youare having(had) thatexperienceWeappreciateyourbusinessI canunderstandHave agreatday!I’m happy Iwas able tohelp resolvethis for youThanks forbeing anadvocate forthe clientWe know youhave bankingoptions. Thankyou forchoosing Bankof America!I appreciateyour patience inholding while Iwas obtainingthatinformation.HowfrustratingMay Ihave yourfull nameThis call maybe monitoredand recordedWhat Ican doMay Ipleasehave youravsI'd behappy toreviewYou may bereceiving a briefsurvey based onthe service I haveprovided and Iwould love yourfeedback.Your feedback isimportant, pleaseconsidering takingthe survey if youget oneSo I can fullyunderstand andresolve youconcern, may Iplease ask afew questions?Thank youfor being along time,loyalcustomerYou mayreceive asurvey basedon my servicetoday.Thank you forthe opportunityto help withyour bankingneeds todayYour feedbackis how we learnand grow.Please take thesurvey if youreceive it.

Friday Fun - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thank you for being an advocate for the bank
  2. I’m in the pro case…
  3. Thank you for taking time to share this with us
  4. Thanks for being a part of the team
  5. We appreciate you bringing this to our attention.
  6. Our goal is to ensure your account is protected when banking with us.
  7. That’s a very good question
  8. It was my pleasure
  9. I’m sorry you are having (had) that experience
  10. We appreciate your business
  11. I can understand
  12. Have a great day!
  13. I’m happy I was able to help resolve this for you
  14. Thanks for being an advocate for the client
  15. We know you have banking options. Thank you for choosing Bank of America!
  16. I appreciate your patience in holding while I was obtaining that information.
  17. How frustrating
  18. May I have your full name
  19. This call may be monitored and recorded
  20. What I can do …
  21. May I please have your avs
  22. I'd be happy to review
  23. You may be receiving a brief survey based on the service I have provided and I would love your feedback.
  24. Your feedback is important, please considering taking the survey if you get one
  25. So I can fully understand and resolve you concern, may I please ask a few questions?
  26. Thank you for being a long time, loyal customer
  27. You may receive a survey based on my service today.
  28. Thank you for the opportunity to help with your banking needs today
  29. Your feedback is how we learn and grow. Please take the survey if you receive it.