This call maybe monitoredand recordedI’m inthe procase…I'd behappy toreviewSo I can fullyunderstand andresolve youconcern, may Iplease ask afew questions?I’m sorry youare having(had) thatexperienceI canunderstandOur goal is toensure youraccount isprotected whenbanking withus.Thank youfor takingtime to sharethis with usWeappreciateyou bringingthis to ourattention.HowfrustratingThat’s avery goodquestionWeappreciateyourbusinessThanksfor beinga part ofthe teamThanks forbeing anadvocate forthe clientYour feedback isimportant, pleaseconsidering takingthe survey if youget oneWhat Ican doWe know youhave bankingoptions. Thankyou forchoosing Bankof America!Have agreatday!Your feedbackis how we learnand grow.Please take thesurvey if youreceive it.Thank youfor being anadvocate forthe bankThank you forthe opportunityto help withyour bankingneeds todayI appreciateyour patience inholding while Iwas obtainingthatinformation.May Ihave yourfull nameYou mayreceive asurvey basedon my servicetoday.I’m happy Iwas able tohelp resolvethis for youThank youfor being along time,loyalcustomerMay Ipleasehave youravsIt wasmypleasureYou may bereceiving a briefsurvey based onthe service I haveprovided and Iwould love yourfeedback.This call maybe monitoredand recordedI’m inthe procase…I'd behappy toreviewSo I can fullyunderstand andresolve youconcern, may Iplease ask afew questions?I’m sorry youare having(had) thatexperienceI canunderstandOur goal is toensure youraccount isprotected whenbanking withus.Thank youfor takingtime to sharethis with usWeappreciateyou bringingthis to ourattention.HowfrustratingThat’s avery goodquestionWeappreciateyourbusinessThanksfor beinga part ofthe teamThanks forbeing anadvocate forthe clientYour feedback isimportant, pleaseconsidering takingthe survey if youget oneWhat Ican doWe know youhave bankingoptions. Thankyou forchoosing Bankof America!Have agreatday!Your feedbackis how we learnand grow.Please take thesurvey if youreceive it.Thank youfor being anadvocate forthe bankThank you forthe opportunityto help withyour bankingneeds todayI appreciateyour patience inholding while Iwas obtainingthatinformation.May Ihave yourfull nameYou mayreceive asurvey basedon my servicetoday.I’m happy Iwas able tohelp resolvethis for youThank youfor being along time,loyalcustomerMay Ipleasehave youravsIt wasmypleasureYou may bereceiving a briefsurvey based onthe service I haveprovided and Iwould love yourfeedback.

Friday Fun - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. This call may be monitored and recorded
  2. I’m in the pro case…
  3. I'd be happy to review
  4. So I can fully understand and resolve you concern, may I please ask a few questions?
  5. I’m sorry you are having (had) that experience
  6. I can understand
  7. Our goal is to ensure your account is protected when banking with us.
  8. Thank you for taking time to share this with us
  9. We appreciate you bringing this to our attention.
  10. How frustrating
  11. That’s a very good question
  12. We appreciate your business
  13. Thanks for being a part of the team
  14. Thanks for being an advocate for the client
  15. Your feedback is important, please considering taking the survey if you get one
  16. What I can do …
  17. We know you have banking options. Thank you for choosing Bank of America!
  18. Have a great day!
  19. Your feedback is how we learn and grow. Please take the survey if you receive it.
  20. Thank you for being an advocate for the bank
  21. Thank you for the opportunity to help with your banking needs today
  22. I appreciate your patience in holding while I was obtaining that information.
  23. May I have your full name
  24. You may receive a survey based on my service today.
  25. I’m happy I was able to help resolve this for you
  26. Thank you for being a long time, loyal customer
  27. May I please have your avs
  28. It was my pleasure
  29. You may be receiving a brief survey based on the service I have provided and I would love your feedback.