This call maybe monitoredand recordedWeappreciateyou bringingthis to ourattention.Your feedback isimportant, pleaseconsidering takingthe survey if youget oneMay Ihave yourfull nameI appreciateyour patience inholding while Iwas obtainingthatinformation.HowfrustratingThank youfor being along time,loyalcustomerI canunderstandYou may bereceiving a briefsurvey based onthe service I haveprovided and Iwould love yourfeedback.So I can fullyunderstand andresolve youconcern, may Iplease ask afew questions?That’s avery goodquestionI'd behappy toreviewThanks forbeing anadvocate forthe clientThanksfor beinga part ofthe teamWe know youhave bankingoptions. Thankyou forchoosing Bankof America!I’m sorry youare having(had) thatexperienceMay Ipleasehave youravsI’m happy Iwas able tohelp resolvethis for youHave agreatday!Thank you forthe opportunityto help withyour bankingneeds todayWeappreciateyourbusinessOur goal is toensure youraccount isprotected whenbanking withus.What Ican doThank youfor being anadvocate forthe bankYour feedbackis how we learnand grow.Please take thesurvey if youreceive it.It wasmypleasureI’m inthe procase…Thank youfor takingtime to sharethis with usYou mayreceive asurvey basedon my servicetoday.This call maybe monitoredand recordedWeappreciateyou bringingthis to ourattention.Your feedback isimportant, pleaseconsidering takingthe survey if youget oneMay Ihave yourfull nameI appreciateyour patience inholding while Iwas obtainingthatinformation.HowfrustratingThank youfor being along time,loyalcustomerI canunderstandYou may bereceiving a briefsurvey based onthe service I haveprovided and Iwould love yourfeedback.So I can fullyunderstand andresolve youconcern, may Iplease ask afew questions?That’s avery goodquestionI'd behappy toreviewThanks forbeing anadvocate forthe clientThanksfor beinga part ofthe teamWe know youhave bankingoptions. Thankyou forchoosing Bankof America!I’m sorry youare having(had) thatexperienceMay Ipleasehave youravsI’m happy Iwas able tohelp resolvethis for youHave agreatday!Thank you forthe opportunityto help withyour bankingneeds todayWeappreciateyourbusinessOur goal is toensure youraccount isprotected whenbanking withus.What Ican doThank youfor being anadvocate forthe bankYour feedbackis how we learnand grow.Please take thesurvey if youreceive it.It wasmypleasureI’m inthe procase…Thank youfor takingtime to sharethis with usYou mayreceive asurvey basedon my servicetoday.

Friday Fun - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. This call may be monitored and recorded
  2. We appreciate you bringing this to our attention.
  3. Your feedback is important, please considering taking the survey if you get one
  4. May I have your full name
  5. I appreciate your patience in holding while I was obtaining that information.
  6. How frustrating
  7. Thank you for being a long time, loyal customer
  8. I can understand
  9. You may be receiving a brief survey based on the service I have provided and I would love your feedback.
  10. So I can fully understand and resolve you concern, may I please ask a few questions?
  11. That’s a very good question
  12. I'd be happy to review
  13. Thanks for being an advocate for the client
  14. Thanks for being a part of the team
  15. We know you have banking options. Thank you for choosing Bank of America!
  16. I’m sorry you are having (had) that experience
  17. May I please have your avs
  18. I’m happy I was able to help resolve this for you
  19. Have a great day!
  20. Thank you for the opportunity to help with your banking needs today
  21. We appreciate your business
  22. Our goal is to ensure your account is protected when banking with us.
  23. What I can do …
  24. Thank you for being an advocate for the bank
  25. Your feedback is how we learn and grow. Please take the survey if you receive it.
  26. It was my pleasure
  27. I’m in the pro case…
  28. Thank you for taking time to share this with us
  29. You may receive a survey based on my service today.