"I calledthis in[amount oftime] ago!"Should'vecalled811Hangs upon youwhile onholdNot aCCIcustomer"Can weget thissped upany?"DeadairNNECall"This is abusiness!"Doesn't havecorrectinformation foridentifying thetroubleline/circuit"Do you knowwhen a techwill be out" ina place wedon't scheduleCalls andhangs upimmediatelyPhisherTrying toescalateon theinitial call"This isridiculous"5+ peoplewaiting inqueueSeverenoise"We'relosing[lots of]money"You don'tknowsomethingyou should"We've beendown for[amount oftime] now"6+ minutelongestwait inqueueAnother teamtries to transferyou a call thatdoesn't go toyouCalling withinthe first hourlooking forupdate on aticketPushbackfromanotherteamCall should'vegone toanother teambut they're notinRefusing totroubleshootTicket is with acarrier and wedon't haveupdates fromthem to givecustomerAnotherdepartmentdoesn't knowsomethingthey shouldCarrierbeingpushyCan'tbeverifiedWantstechexpedited"Do youknow whenthis will befixed?""I calledthis in[amount oftime] ago!"Should'vecalled811Hangs upon youwhile onholdNot aCCIcustomer"Can weget thissped upany?"DeadairNNECall"This is abusiness!"Doesn't havecorrectinformation foridentifying thetroubleline/circuit"Do you knowwhen a techwill be out" ina place wedon't scheduleCalls andhangs upimmediatelyPhisherTrying toescalateon theinitial call"This isridiculous"5+ peoplewaiting inqueueSeverenoise"We'relosing[lots of]money"You don'tknowsomethingyou should"We've beendown for[amount oftime] now"6+ minutelongestwait inqueueAnother teamtries to transferyou a call thatdoesn't go toyouCalling withinthe first hourlooking forupdate on aticketPushbackfromanotherteamCall should'vegone toanother teambut they're notinRefusing totroubleshootTicket is with acarrier and wedon't haveupdates fromthem to givecustomerAnotherdepartmentdoesn't knowsomethingthey shouldCarrierbeingpushyCan'tbeverifiedWantstechexpedited"Do youknow whenthis will befixed?"

Call - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "I called this in [amount of time] ago!"
  2. Should've called 811
  3. Hangs up on you while on hold
  4. Not a CCI customer
  5. "Can we get this sped up any?"
  6. Dead air
  7. NNE Call
  8. "This is a business!"
  9. Doesn't have correct information for identifying the trouble line/circuit
  10. "Do you know when a tech will be out" in a place we don't schedule
  11. Calls and hangs up immediately
  12. Phisher
  13. Trying to escalate on the initial call
  14. "This is ridiculous"
  15. 5+ people waiting in queue
  16. Severe noise
  17. "We're losing [lots of] money"
  18. You don't know something you should
  19. "We've been down for [amount of time] now"
  20. 6+ minute longest wait in queue
  21. Another team tries to transfer you a call that doesn't go to you
  22. Calling within the first hour looking for update on a ticket
  23. Pushback from another team
  24. Call should've gone to another team but they're not in
  25. Refusing to troubleshoot
  26. Ticket is with a carrier and we don't have updates from them to give customer
  27. Another department doesn't know something they should
  28. Carrier being pushy
  29. Can't be verified
  30. Wants tech expedited
  31. "Do you know when this will be fixed?"