WantstechexpeditedRefusing totroubleshoot"This is abusiness!"Ticket is with acarrier and wedon't haveupdates fromthem to givecustomer"Can weget thissped upany?"Calling withinthe first hourlooking forupdate on aticketCall should'vegone toanother teambut they're notinSeverenoise"I calledthis in[amount oftime] ago!"PushbackfromanotherteamCan'tbeverified"We've beendown for[amount oftime] now"Trying toescalateon theinitial callDeadairHangs upon youwhile onholdAnotherdepartmentdoesn't knowsomethingthey should"Do youknow whenthis will befixed?"Phisher5+ peoplewaiting inqueue6+ minutelongestwait inqueue"We'relosing[lots of]money"Should'vecalled811CarrierbeingpushyDoesn't havecorrectinformation foridentifying thetroubleline/circuitCalls andhangs upimmediatelyYou don'tknowsomethingyou should"This isridiculous"NNECall"Do you knowwhen a techwill be out" ina place wedon't scheduleAnother teamtries to transferyou a call thatdoesn't go toyouNot aCCIcustomerWantstechexpeditedRefusing totroubleshoot"This is abusiness!"Ticket is with acarrier and wedon't haveupdates fromthem to givecustomer"Can weget thissped upany?"Calling withinthe first hourlooking forupdate on aticketCall should'vegone toanother teambut they're notinSeverenoise"I calledthis in[amount oftime] ago!"PushbackfromanotherteamCan'tbeverified"We've beendown for[amount oftime] now"Trying toescalateon theinitial callDeadairHangs upon youwhile onholdAnotherdepartmentdoesn't knowsomethingthey should"Do youknow whenthis will befixed?"Phisher5+ peoplewaiting inqueue6+ minutelongestwait inqueue"We'relosing[lots of]money"Should'vecalled811CarrierbeingpushyDoesn't havecorrectinformation foridentifying thetroubleline/circuitCalls andhangs upimmediatelyYou don'tknowsomethingyou should"This isridiculous"NNECall"Do you knowwhen a techwill be out" ina place wedon't scheduleAnother teamtries to transferyou a call thatdoesn't go toyouNot aCCIcustomer

Call - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Wants tech expedited
  2. Refusing to troubleshoot
  3. "This is a business!"
  4. Ticket is with a carrier and we don't have updates from them to give customer
  5. "Can we get this sped up any?"
  6. Calling within the first hour looking for update on a ticket
  7. Call should've gone to another team but they're not in
  8. Severe noise
  9. "I called this in [amount of time] ago!"
  10. Pushback from another team
  11. Can't be verified
  12. "We've been down for [amount of time] now"
  13. Trying to escalate on the initial call
  14. Dead air
  15. Hangs up on you while on hold
  16. Another department doesn't know something they should
  17. "Do you know when this will be fixed?"
  18. Phisher
  19. 5+ people waiting in queue
  20. 6+ minute longest wait in queue
  21. "We're losing [lots of] money"
  22. Should've called 811
  23. Carrier being pushy
  24. Doesn't have correct information for identifying the trouble line/circuit
  25. Calls and hangs up immediately
  26. You don't know something you should
  27. "This is ridiculous"
  28. NNE Call
  29. "Do you know when a tech will be out" in a place we don't schedule
  30. Another team tries to transfer you a call that doesn't go to you
  31. Not a CCI customer