(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Phisher
"Can we get this sped up any?"
Another department doesn't know something they should
Hangs up on you while on hold
Not a CCI customer
Dead air
Calls and hangs up immediately
You don't know something you should
"We're losing [lots of] money"
Call should've gone to another team but they're not in
"This is a business!"
"This is ridiculous"
5+ people waiting in queue
NNE Call
Calling within the first hour looking for update on a ticket
Should've called 811
"I called this in [amount of time] ago!"
Carrier being pushy
Pushback from another team
Another team tries to transfer you a call that doesn't go to you
"We've been down for [amount of time] now"
Doesn't have correct information for identifying the trouble line/circuit
"Do you know when this will be fixed?"
Ticket is with a carrier and we don't have updates from them to give customer
Refusing to troubleshoot
Severe noise
"Do you know when a tech will be out" in a place we don't schedule
