You don'tknowsomethingyou shouldAnother teamtries to transferyou a call thatdoesn't go toyou"We've beendown for[amount oftime] now"Doesn't havecorrectinformation foridentifying thetroubleline/circuitNot aCCIcustomerPhisherAnotherdepartmentdoesn't knowsomethingthey shouldTicket is with acarrier and wedon't haveupdates fromthem to givecustomer"We'relosing[lots of]money"Calling withinthe first hourlooking forupdate on aticketCalls andhangs upimmediatelyRefusing totroubleshootHangs upon youwhile onhold"This isridiculous"Can'tbeverifiedCarrierbeingpushyCall should'vegone toanother teambut they're notin"Do you knowwhen a techwill be out" ina place wedon't schedule6+ minutelongestwait inqueueDeadairSeverenoiseTrying toescalateon theinitial call5+ peoplewaiting inqueue"This is abusiness!"Wantstechexpedited"I calledthis in[amount oftime] ago!"NNECallShould'vecalled811"Can weget thissped upany?"Pushbackfromanotherteam"Do youknow whenthis will befixed?"You don'tknowsomethingyou shouldAnother teamtries to transferyou a call thatdoesn't go toyou"We've beendown for[amount oftime] now"Doesn't havecorrectinformation foridentifying thetroubleline/circuitNot aCCIcustomerPhisherAnotherdepartmentdoesn't knowsomethingthey shouldTicket is with acarrier and wedon't haveupdates fromthem to givecustomer"We'relosing[lots of]money"Calling withinthe first hourlooking forupdate on aticketCalls andhangs upimmediatelyRefusing totroubleshootHangs upon youwhile onhold"This isridiculous"Can'tbeverifiedCarrierbeingpushyCall should'vegone toanother teambut they're notin"Do you knowwhen a techwill be out" ina place wedon't schedule6+ minutelongestwait inqueueDeadairSeverenoiseTrying toescalateon theinitial call5+ peoplewaiting inqueue"This is abusiness!"Wantstechexpedited"I calledthis in[amount oftime] ago!"NNECallShould'vecalled811"Can weget thissped upany?"Pushbackfromanotherteam"Do youknow whenthis will befixed?"

Call - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You don't know something you should
  2. Another team tries to transfer you a call that doesn't go to you
  3. "We've been down for [amount of time] now"
  4. Doesn't have correct information for identifying the trouble line/circuit
  5. Not a CCI customer
  6. Phisher
  7. Another department doesn't know something they should
  8. Ticket is with a carrier and we don't have updates from them to give customer
  9. "We're losing [lots of] money"
  10. Calling within the first hour looking for update on a ticket
  11. Calls and hangs up immediately
  12. Refusing to troubleshoot
  13. Hangs up on you while on hold
  14. "This is ridiculous"
  15. Can't be verified
  16. Carrier being pushy
  17. Call should've gone to another team but they're not in
  18. "Do you know when a tech will be out" in a place we don't schedule
  19. 6+ minute longest wait in queue
  20. Dead air
  21. Severe noise
  22. Trying to escalate on the initial call
  23. 5+ people waiting in queue
  24. "This is a business!"
  25. Wants tech expedited
  26. "I called this in [amount of time] ago!"
  27. NNE Call
  28. Should've called 811
  29. "Can we get this sped up any?"
  30. Pushback from another team
  31. "Do you know when this will be fixed?"