(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Dead air
"This is ridiculous"
6+ minute longest wait in queue
Doesn't have correct information for identifying the trouble line/circuit
Another team tries to transfer you a call that doesn't go to you
Not a CCI customer
Another department doesn't know something they should
Refusing to troubleshoot
Should've called 811
Calls and hangs up immediately
"Can we get this sped up any?"
"We're losing [lots of] money"
Carrier being pushy
"Do you know when a tech will be out" in a place we don't schedule
Calling within the first hour looking for update on a ticket
Phisher
Can't be verified
"We've been down for [amount of time] now"
"This is a business!"
Call should've gone to another team but they're not in
"Do you know when this will be fixed?"
Wants tech expedited
You don't know something you should
"I called this in [amount of time] ago!"
5+ people waiting in queue
Severe noise
Trying to escalate on the initial call
Pushback from another team
Ticket is with a carrier and we don't have updates from them to give customer
