(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"I called this in [amount of time] ago!"
Should've called 811
Hangs up on you while on hold
Not a CCI customer
"Can we get this sped up any?"
Dead air
NNE Call
"This is a business!"
Doesn't have correct information for identifying the trouble line/circuit
"Do you know when a tech will be out" in a place we don't schedule
Calls and hangs up immediately
Phisher
Trying to escalate on the initial call
"This is ridiculous"
5+ people waiting in queue
Severe noise
"We're losing [lots of] money"
You don't know something you should
"We've been down for [amount of time] now"
6+ minute longest wait in queue
Another team tries to transfer you a call that doesn't go to you
Calling within the first hour looking for update on a ticket
Pushback from another team
Call should've gone to another team but they're not in
Refusing to troubleshoot
Ticket is with a carrier and we don't have updates from them to give customer
Another department doesn't know something they should