"This isridiculous"Anotherdepartmentdoesn't knowsomethingthey shouldCalls andhangs upimmediatelyWantstechexpeditedTicket is with acarrier and wedon't haveupdates fromthem to givecustomer"We've beendown for[amount oftime] now""This is abusiness!"Can'tbeverifiedDeadair"Can weget thissped upany?"Trying toescalateon theinitial callNNECallShould'vecalled811PhisherCall should'vegone toanother teambut they're notinRefusing totroubleshootDoesn't havecorrectinformation foridentifying thetroubleline/circuitSeverenoise"I calledthis in[amount oftime] ago!"Hangs upon youwhile onhold6+ minutelongestwait inqueuePushbackfromanotherteamAnother teamtries to transferyou a call thatdoesn't go toyouCarrierbeingpushy5+ peoplewaiting inqueue"We'relosing[lots of]money"Not aCCIcustomer"Do you knowwhen a techwill be out" ina place wedon't scheduleYou don'tknowsomethingyou shouldCalling withinthe first hourlooking forupdate on aticket"Do youknow whenthis will befixed?""This isridiculous"Anotherdepartmentdoesn't knowsomethingthey shouldCalls andhangs upimmediatelyWantstechexpeditedTicket is with acarrier and wedon't haveupdates fromthem to givecustomer"We've beendown for[amount oftime] now""This is abusiness!"Can'tbeverifiedDeadair"Can weget thissped upany?"Trying toescalateon theinitial callNNECallShould'vecalled811PhisherCall should'vegone toanother teambut they're notinRefusing totroubleshootDoesn't havecorrectinformation foridentifying thetroubleline/circuitSeverenoise"I calledthis in[amount oftime] ago!"Hangs upon youwhile onhold6+ minutelongestwait inqueuePushbackfromanotherteamAnother teamtries to transferyou a call thatdoesn't go toyouCarrierbeingpushy5+ peoplewaiting inqueue"We'relosing[lots of]money"Not aCCIcustomer"Do you knowwhen a techwill be out" ina place wedon't scheduleYou don'tknowsomethingyou shouldCalling withinthe first hourlooking forupdate on aticket"Do youknow whenthis will befixed?"

Call - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
  1. "This is ridiculous"
  2. Another department doesn't know something they should
  3. Calls and hangs up immediately
  4. Wants tech expedited
  5. Ticket is with a carrier and we don't have updates from them to give customer
  6. "We've been down for [amount of time] now"
  7. "This is a business!"
  8. Can't be verified
  9. Dead air
  10. "Can we get this sped up any?"
  11. Trying to escalate on the initial call
  12. NNE Call
  13. Should've called 811
  14. Phisher
  15. Call should've gone to another team but they're not in
  16. Refusing to troubleshoot
  17. Doesn't have correct information for identifying the trouble line/circuit
  18. Severe noise
  19. "I called this in [amount of time] ago!"
  20. Hangs up on you while on hold
  21. 6+ minute longest wait in queue
  22. Pushback from another team
  23. Another team tries to transfer you a call that doesn't go to you
  24. Carrier being pushy
  25. 5+ people waiting in queue
  26. "We're losing [lots of] money"
  27. Not a CCI customer
  28. "Do you know when a tech will be out" in a place we don't schedule
  29. You don't know something you should
  30. Calling within the first hour looking for update on a ticket
  31. "Do you know when this will be fixed?"