(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Refusing to troubleshoot
"This is a business!"
Calls and hangs up immediately
Call should've gone to another team but they're not in
Should've called 811
Another department doesn't know something they should
"We're losing [lots of] money"
"Can we get this sped up any?"
Doesn't have correct information for identifying the trouble line/circuit
Calling within the first hour looking for update on a ticket
Severe noise
"Do you know when a tech will be out" in a place we don't schedule
Phisher
Hangs up on you while on hold
Trying to escalate on the initial call
NNE Call
Dead air
Ticket is with a carrier and we don't have updates from them to give customer
Pushback from another team
Wants tech expedited
Not a CCI customer
"We've been down for [amount of time] now"
Carrier being pushy
6+ minute longest wait in queue
You don't know something you should
"Do you know when this will be fixed?"
5+ people waiting in queue
"This is ridiculous"
Another team tries to transfer you a call that doesn't go to you
