(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"I called this in [amount of time] ago!"
5+ people waiting in queue
Wants tech expedited
Severe noise
"Do you know when a tech will be out" in a place we don't schedule
Pushback from another team
6+ minute longest wait in queue
Calls and hangs up immediately
Call should've gone to another team but they're not in
"Can we get this sped up any?"
"This is ridiculous"
Carrier being pushy
"Do you know when this will be fixed?"
NNE Call
Another department doesn't know something they should
"We're losing [lots of] money"
Not a CCI customer
Another team tries to transfer you a call that doesn't go to you
Can't be verified
Hangs up on you while on hold
Phisher
"We've been down for [amount of time] now"
Refusing to troubleshoot
"This is a business!"
Ticket is with a carrier and we don't have updates from them to give customer
Doesn't have correct information for identifying the trouble line/circuit
You don't know something you should
Calling within the first hour looking for update on a ticket
