"I calledthis in[amount oftime] ago!"Should'vecalled811"We'relosing[lots of]money"Carrierbeingpushy"We've beendown for[amount oftime] now"Anotherdepartmentdoesn't knowsomethingthey should"Do you knowwhen a techwill be out" ina place wedon't scheduleCall should'vegone toanother teambut they're notinSeverenoiseHangs upon youwhile onholdCalling withinthe first hourlooking forupdate on aticketYou don'tknowsomethingyou shouldDoesn't havecorrectinformation foridentifying thetroubleline/circuitTicket is with acarrier and wedon't haveupdates fromthem to givecustomerNot aCCIcustomerDeadairTrying toescalateon theinitial callAnother teamtries to transferyou a call thatdoesn't go toyou5+ peoplewaiting inqueue"This isridiculous"Calls andhangs upimmediately"Can weget thissped upany?"Can'tbeverified"This is abusiness!"PushbackfromanotherteamRefusing totroubleshootNNECallPhisher"Do youknow whenthis will befixed?"Wantstechexpedited6+ minutelongestwait inqueue"I calledthis in[amount oftime] ago!"Should'vecalled811"We'relosing[lots of]money"Carrierbeingpushy"We've beendown for[amount oftime] now"Anotherdepartmentdoesn't knowsomethingthey should"Do you knowwhen a techwill be out" ina place wedon't scheduleCall should'vegone toanother teambut they're notinSeverenoiseHangs upon youwhile onholdCalling withinthe first hourlooking forupdate on aticketYou don'tknowsomethingyou shouldDoesn't havecorrectinformation foridentifying thetroubleline/circuitTicket is with acarrier and wedon't haveupdates fromthem to givecustomerNot aCCIcustomerDeadairTrying toescalateon theinitial callAnother teamtries to transferyou a call thatdoesn't go toyou5+ peoplewaiting inqueue"This isridiculous"Calls andhangs upimmediately"Can weget thissped upany?"Can'tbeverified"This is abusiness!"PushbackfromanotherteamRefusing totroubleshootNNECallPhisher"Do youknow whenthis will befixed?"Wantstechexpedited6+ minutelongestwait inqueue

Call - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "I called this in [amount of time] ago!"
  2. Should've called 811
  3. "We're losing [lots of] money"
  4. Carrier being pushy
  5. "We've been down for [amount of time] now"
  6. Another department doesn't know something they should
  7. "Do you know when a tech will be out" in a place we don't schedule
  8. Call should've gone to another team but they're not in
  9. Severe noise
  10. Hangs up on you while on hold
  11. Calling within the first hour looking for update on a ticket
  12. You don't know something you should
  13. Doesn't have correct information for identifying the trouble line/circuit
  14. Ticket is with a carrier and we don't have updates from them to give customer
  15. Not a CCI customer
  16. Dead air
  17. Trying to escalate on the initial call
  18. Another team tries to transfer you a call that doesn't go to you
  19. 5+ people waiting in queue
  20. "This is ridiculous"
  21. Calls and hangs up immediately
  22. "Can we get this sped up any?"
  23. Can't be verified
  24. "This is a business!"
  25. Pushback from another team
  26. Refusing to troubleshoot
  27. NNE Call
  28. Phisher
  29. "Do you know when this will be fixed?"
  30. Wants tech expedited
  31. 6+ minute longest wait in queue