(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"This is ridiculous"
Phisher
"I called this in [amount of time] ago!"
Hangs up on you while on hold
You don't know something you should
Ticket is with a carrier and we don't have updates from them to give customer
Dead air
Wants tech expedited
Carrier being pushy
6+ minute longest wait in queue
"We've been down for [amount of time] now"
Doesn't have correct information for identifying the trouble line/circuit
Refusing to troubleshoot
"Do you know when a tech will be out" in a place we don't schedule
Trying to escalate on the initial call
"This is a business!"
Severe noise
Calling within the first hour looking for update on a ticket
"Do you know when this will be fixed?"
Not a CCI customer
5+ people waiting in queue
Another team tries to transfer you a call that doesn't go to you
"Can we get this sped up any?"
Call should've gone to another team but they're not in
"We're losing [lots of] money"
Should've called 811
Calls and hangs up immediately
NNE Call
Another department doesn't know something they should
