6+ minutelongestwait inqueuePushbackfromanotherteamSeverenoiseCan'tbeverifiedShould'vecalled811Ticket is with acarrier and wedon't haveupdates fromthem to givecustomer"I calledthis in[amount oftime] ago!""This isridiculous"Calls andhangs upimmediately"Do you knowwhen a techwill be out" ina place wedon't scheduleCalling withinthe first hourlooking forupdate on aticket"We've beendown for[amount oftime] now"WantstechexpeditedNot aCCIcustomerAnotherdepartmentdoesn't knowsomethingthey should5+ peoplewaiting inqueue"This is abusiness!""Can weget thissped upany?"You don'tknowsomethingyou shouldDeadairTrying toescalateon theinitial callPhisherRefusing totroubleshootCall should'vegone toanother teambut they're notin"Do youknow whenthis will befixed?"Doesn't havecorrectinformation foridentifying thetroubleline/circuit"We'relosing[lots of]money"CarrierbeingpushyNNECallAnother teamtries to transferyou a call thatdoesn't go toyouHangs upon youwhile onhold6+ minutelongestwait inqueuePushbackfromanotherteamSeverenoiseCan'tbeverifiedShould'vecalled811Ticket is with acarrier and wedon't haveupdates fromthem to givecustomer"I calledthis in[amount oftime] ago!""This isridiculous"Calls andhangs upimmediately"Do you knowwhen a techwill be out" ina place wedon't scheduleCalling withinthe first hourlooking forupdate on aticket"We've beendown for[amount oftime] now"WantstechexpeditedNot aCCIcustomerAnotherdepartmentdoesn't knowsomethingthey should5+ peoplewaiting inqueue"This is abusiness!""Can weget thissped upany?"You don'tknowsomethingyou shouldDeadairTrying toescalateon theinitial callPhisherRefusing totroubleshootCall should'vegone toanother teambut they're notin"Do youknow whenthis will befixed?"Doesn't havecorrectinformation foridentifying thetroubleline/circuit"We'relosing[lots of]money"CarrierbeingpushyNNECallAnother teamtries to transferyou a call thatdoesn't go toyouHangs upon youwhile onhold

Call - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 6+ minute longest wait in queue
  2. Pushback from another team
  3. Severe noise
  4. Can't be verified
  5. Should've called 811
  6. Ticket is with a carrier and we don't have updates from them to give customer
  7. "I called this in [amount of time] ago!"
  8. "This is ridiculous"
  9. Calls and hangs up immediately
  10. "Do you know when a tech will be out" in a place we don't schedule
  11. Calling within the first hour looking for update on a ticket
  12. "We've been down for [amount of time] now"
  13. Wants tech expedited
  14. Not a CCI customer
  15. Another department doesn't know something they should
  16. 5+ people waiting in queue
  17. "This is a business!"
  18. "Can we get this sped up any?"
  19. You don't know something you should
  20. Dead air
  21. Trying to escalate on the initial call
  22. Phisher
  23. Refusing to troubleshoot
  24. Call should've gone to another team but they're not in
  25. "Do you know when this will be fixed?"
  26. Doesn't have correct information for identifying the trouble line/circuit
  27. "We're losing [lots of] money"
  28. Carrier being pushy
  29. NNE Call
  30. Another team tries to transfer you a call that doesn't go to you
  31. Hangs up on you while on hold