Hangs upon youwhile onhold"Can weget thissped upany?"You don'tknowsomethingyou shouldCalls andhangs upimmediatelyNNECallShould'vecalled811Another teamtries to transferyou a call thatdoesn't go toyouCan'tbeverifiedNot aCCIcustomerWantstechexpeditedCalling withinthe first hourlooking forupdate on aticketCarrierbeingpushy"This is abusiness!"Doesn't havecorrectinformation foridentifying thetroubleline/circuitSeverenoiseRefusing totroubleshootAnotherdepartmentdoesn't knowsomethingthey should"Do youknow whenthis will befixed?""This isridiculous""We've beendown for[amount oftime] now"PhisherTrying toescalateon theinitial callPushbackfromanotherteam6+ minutelongestwait inqueueDeadair"I calledthis in[amount oftime] ago!"Call should'vegone toanother teambut they're notin5+ peoplewaiting inqueue"We'relosing[lots of]money"Ticket is with acarrier and wedon't haveupdates fromthem to givecustomer"Do you knowwhen a techwill be out" ina place wedon't scheduleHangs upon youwhile onhold"Can weget thissped upany?"You don'tknowsomethingyou shouldCalls andhangs upimmediatelyNNECallShould'vecalled811Another teamtries to transferyou a call thatdoesn't go toyouCan'tbeverifiedNot aCCIcustomerWantstechexpeditedCalling withinthe first hourlooking forupdate on aticketCarrierbeingpushy"This is abusiness!"Doesn't havecorrectinformation foridentifying thetroubleline/circuitSeverenoiseRefusing totroubleshootAnotherdepartmentdoesn't knowsomethingthey should"Do youknow whenthis will befixed?""This isridiculous""We've beendown for[amount oftime] now"PhisherTrying toescalateon theinitial callPushbackfromanotherteam6+ minutelongestwait inqueueDeadair"I calledthis in[amount oftime] ago!"Call should'vegone toanother teambut they're notin5+ peoplewaiting inqueue"We'relosing[lots of]money"Ticket is with acarrier and wedon't haveupdates fromthem to givecustomer"Do you knowwhen a techwill be out" ina place wedon't schedule

Call - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Hangs up on you while on hold
  2. "Can we get this sped up any?"
  3. You don't know something you should
  4. Calls and hangs up immediately
  5. NNE Call
  6. Should've called 811
  7. Another team tries to transfer you a call that doesn't go to you
  8. Can't be verified
  9. Not a CCI customer
  10. Wants tech expedited
  11. Calling within the first hour looking for update on a ticket
  12. Carrier being pushy
  13. "This is a business!"
  14. Doesn't have correct information for identifying the trouble line/circuit
  15. Severe noise
  16. Refusing to troubleshoot
  17. Another department doesn't know something they should
  18. "Do you know when this will be fixed?"
  19. "This is ridiculous"
  20. "We've been down for [amount of time] now"
  21. Phisher
  22. Trying to escalate on the initial call
  23. Pushback from another team
  24. 6+ minute longest wait in queue
  25. Dead air
  26. "I called this in [amount of time] ago!"
  27. Call should've gone to another team but they're not in
  28. 5+ people waiting in queue
  29. "We're losing [lots of] money"
  30. Ticket is with a carrier and we don't have updates from them to give customer
  31. "Do you know when a tech will be out" in a place we don't schedule