(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Wants tech expedited
You don't know something you should
Ticket is with a carrier and we don't have updates from them to give customer
Calling within the first hour looking for update on a ticket
Refusing to troubleshoot
Call should've gone to another team but they're not in
"Do you know when a tech will be out" in a place we don't schedule
Phisher
"This is ridiculous"
"We've been down for [amount of time] now"
Another team tries to transfer you a call that doesn't go to you
Pushback from another team
Severe noise
6+ minute longest wait in queue
Trying to escalate on the initial call
Can't be verified
NNE Call
Carrier being pushy
"I called this in [amount of time] ago!"
"Do you know when this will be fixed?"
Doesn't have correct information for identifying the trouble line/circuit
Calls and hangs up immediately
"Can we get this sped up any?"
"This is a business!"
Not a CCI customer
Should've called 811
Another department doesn't know something they should
