PushbackfromanotherteamDeadairWantstechexpeditedPhisherAnother teamtries to transferyou a call thatdoesn't go toyouNNECallCall should'vegone toanother teambut they're notin"Do youknow whenthis will befixed?"Calls andhangs upimmediatelyDoesn't havecorrectinformation foridentifying thetroubleline/circuitTicket is with acarrier and wedon't haveupdates fromthem to givecustomerRefusing totroubleshoot"I calledthis in[amount oftime] ago!""Do you knowwhen a techwill be out" ina place wedon't scheduleTrying toescalateon theinitial call5+ peoplewaiting inqueue"We've beendown for[amount oftime] now"Carrierbeingpushy"We'relosing[lots of]money""This isridiculous"SeverenoiseHangs upon youwhile onholdCan'tbeverified6+ minutelongestwait inqueueYou don'tknowsomethingyou should"This is abusiness!""Can weget thissped upany?"Should'vecalled811Calling withinthe first hourlooking forupdate on aticketNot aCCIcustomerAnotherdepartmentdoesn't knowsomethingthey shouldPushbackfromanotherteamDeadairWantstechexpeditedPhisherAnother teamtries to transferyou a call thatdoesn't go toyouNNECallCall should'vegone toanother teambut they're notin"Do youknow whenthis will befixed?"Calls andhangs upimmediatelyDoesn't havecorrectinformation foridentifying thetroubleline/circuitTicket is with acarrier and wedon't haveupdates fromthem to givecustomerRefusing totroubleshoot"I calledthis in[amount oftime] ago!""Do you knowwhen a techwill be out" ina place wedon't scheduleTrying toescalateon theinitial call5+ peoplewaiting inqueue"We've beendown for[amount oftime] now"Carrierbeingpushy"We'relosing[lots of]money""This isridiculous"SeverenoiseHangs upon youwhile onholdCan'tbeverified6+ minutelongestwait inqueueYou don'tknowsomethingyou should"This is abusiness!""Can weget thissped upany?"Should'vecalled811Calling withinthe first hourlooking forupdate on aticketNot aCCIcustomerAnotherdepartmentdoesn't knowsomethingthey should

Call - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Pushback from another team
  2. Dead air
  3. Wants tech expedited
  4. Phisher
  5. Another team tries to transfer you a call that doesn't go to you
  6. NNE Call
  7. Call should've gone to another team but they're not in
  8. "Do you know when this will be fixed?"
  9. Calls and hangs up immediately
  10. Doesn't have correct information for identifying the trouble line/circuit
  11. Ticket is with a carrier and we don't have updates from them to give customer
  12. Refusing to troubleshoot
  13. "I called this in [amount of time] ago!"
  14. "Do you know when a tech will be out" in a place we don't schedule
  15. Trying to escalate on the initial call
  16. 5+ people waiting in queue
  17. "We've been down for [amount of time] now"
  18. Carrier being pushy
  19. "We're losing [lots of] money"
  20. "This is ridiculous"
  21. Severe noise
  22. Hangs up on you while on hold
  23. Can't be verified
  24. 6+ minute longest wait in queue
  25. You don't know something you should
  26. "This is a business!"
  27. "Can we get this sped up any?"
  28. Should've called 811
  29. Calling within the first hour looking for update on a ticket
  30. Not a CCI customer
  31. Another department doesn't know something they should