(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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NNE Call
Phisher
Calls and hangs up immediately
Hangs up on you while on hold
Wants tech expedited
Calling within the first hour looking for update on a ticket
You don't know something you should
Not a CCI customer
Ticket is with a carrier and we don't have updates from them to give customer
Can't be verified
"This is a business!"
"Do you know when this will be fixed?"
Doesn't have correct information for identifying the trouble line/circuit
Another team tries to transfer you a call that doesn't go to you
Dead air
Pushback from another team
Carrier being pushy
"Do you know when a tech will be out" in a place we don't schedule
Call should've gone to another team but they're not in
"Can we get this sped up any?"
"We're losing [lots of] money"
6+ minute longest wait in queue
"I called this in [amount of time] ago!"
"We've been down for [amount of time] now"
Trying to escalate on the initial call
5+ people waiting in queue
Severe noise
"This is ridiculous"
Another department doesn't know something they should
