"This isridiculous""I calledthis in[amount oftime] ago!"PushbackfromanotherteamPhisherTrying toescalateon theinitial callWantstechexpeditedNNECallAnotherdepartmentdoesn't knowsomethingthey shouldDoesn't havecorrectinformation foridentifying thetroubleline/circuitAnother teamtries to transferyou a call thatdoesn't go toyouCarrierbeingpushy"We've beendown for[amount oftime] now"SeverenoiseYou don'tknowsomethingyou should6+ minutelongestwait inqueueDeadair"Do you knowwhen a techwill be out" ina place wedon't scheduleNot aCCIcustomer5+ peoplewaiting inqueue"We'relosing[lots of]money"Can'tbeverifiedCalls andhangs upimmediatelyCalling withinthe first hourlooking forupdate on aticket"Do youknow whenthis will befixed?"Ticket is with acarrier and wedon't haveupdates fromthem to givecustomerHangs upon youwhile onholdRefusing totroubleshootShould'vecalled811"Can weget thissped upany?""This is abusiness!"Call should'vegone toanother teambut they're notin"This isridiculous""I calledthis in[amount oftime] ago!"PushbackfromanotherteamPhisherTrying toescalateon theinitial callWantstechexpeditedNNECallAnotherdepartmentdoesn't knowsomethingthey shouldDoesn't havecorrectinformation foridentifying thetroubleline/circuitAnother teamtries to transferyou a call thatdoesn't go toyouCarrierbeingpushy"We've beendown for[amount oftime] now"SeverenoiseYou don'tknowsomethingyou should6+ minutelongestwait inqueueDeadair"Do you knowwhen a techwill be out" ina place wedon't scheduleNot aCCIcustomer5+ peoplewaiting inqueue"We'relosing[lots of]money"Can'tbeverifiedCalls andhangs upimmediatelyCalling withinthe first hourlooking forupdate on aticket"Do youknow whenthis will befixed?"Ticket is with acarrier and wedon't haveupdates fromthem to givecustomerHangs upon youwhile onholdRefusing totroubleshootShould'vecalled811"Can weget thissped upany?""This is abusiness!"Call should'vegone toanother teambut they're notin

Call - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "This is ridiculous"
  2. "I called this in [amount of time] ago!"
  3. Pushback from another team
  4. Phisher
  5. Trying to escalate on the initial call
  6. Wants tech expedited
  7. NNE Call
  8. Another department doesn't know something they should
  9. Doesn't have correct information for identifying the trouble line/circuit
  10. Another team tries to transfer you a call that doesn't go to you
  11. Carrier being pushy
  12. "We've been down for [amount of time] now"
  13. Severe noise
  14. You don't know something you should
  15. 6+ minute longest wait in queue
  16. Dead air
  17. "Do you know when a tech will be out" in a place we don't schedule
  18. Not a CCI customer
  19. 5+ people waiting in queue
  20. "We're losing [lots of] money"
  21. Can't be verified
  22. Calls and hangs up immediately
  23. Calling within the first hour looking for update on a ticket
  24. "Do you know when this will be fixed?"
  25. Ticket is with a carrier and we don't have updates from them to give customer
  26. Hangs up on you while on hold
  27. Refusing to troubleshoot
  28. Should've called 811
  29. "Can we get this sped up any?"
  30. "This is a business!"
  31. Call should've gone to another team but they're not in