Should'vecalled811Ticket is with acarrier and wedon't haveupdates fromthem to givecustomerSeverenoise"I calledthis in[amount oftime] ago!"Pushbackfromanotherteam"We've beendown for[amount oftime] now"Another teamtries to transferyou a call thatdoesn't go toyouWantstechexpedited"Do youknow whenthis will befixed?""This is abusiness!"5+ peoplewaiting inqueueHangs upon youwhile onholdPhisherCall should'vegone toanother teambut they're notin6+ minutelongestwait inqueueDoesn't havecorrectinformation foridentifying thetroubleline/circuit"Can weget thissped upany?"Calling withinthe first hourlooking forupdate on aticketCan'tbeverified"Do you knowwhen a techwill be out" ina place wedon't scheduleDeadairRefusing totroubleshootNot aCCIcustomerCarrierbeingpushyCalls andhangs upimmediatelyAnotherdepartmentdoesn't knowsomethingthey shouldNNECallYou don'tknowsomethingyou should"This isridiculous""We'relosing[lots of]money"Trying toescalateon theinitial callShould'vecalled811Ticket is with acarrier and wedon't haveupdates fromthem to givecustomerSeverenoise"I calledthis in[amount oftime] ago!"Pushbackfromanotherteam"We've beendown for[amount oftime] now"Another teamtries to transferyou a call thatdoesn't go toyouWantstechexpedited"Do youknow whenthis will befixed?""This is abusiness!"5+ peoplewaiting inqueueHangs upon youwhile onholdPhisherCall should'vegone toanother teambut they're notin6+ minutelongestwait inqueueDoesn't havecorrectinformation foridentifying thetroubleline/circuit"Can weget thissped upany?"Calling withinthe first hourlooking forupdate on aticketCan'tbeverified"Do you knowwhen a techwill be out" ina place wedon't scheduleDeadairRefusing totroubleshootNot aCCIcustomerCarrierbeingpushyCalls andhangs upimmediatelyAnotherdepartmentdoesn't knowsomethingthey shouldNNECallYou don'tknowsomethingyou should"This isridiculous""We'relosing[lots of]money"Trying toescalateon theinitial call

Call - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Should've called 811
  2. Ticket is with a carrier and we don't have updates from them to give customer
  3. Severe noise
  4. "I called this in [amount of time] ago!"
  5. Pushback from another team
  6. "We've been down for [amount of time] now"
  7. Another team tries to transfer you a call that doesn't go to you
  8. Wants tech expedited
  9. "Do you know when this will be fixed?"
  10. "This is a business!"
  11. 5+ people waiting in queue
  12. Hangs up on you while on hold
  13. Phisher
  14. Call should've gone to another team but they're not in
  15. 6+ minute longest wait in queue
  16. Doesn't have correct information for identifying the trouble line/circuit
  17. "Can we get this sped up any?"
  18. Calling within the first hour looking for update on a ticket
  19. Can't be verified
  20. "Do you know when a tech will be out" in a place we don't schedule
  21. Dead air
  22. Refusing to troubleshoot
  23. Not a CCI customer
  24. Carrier being pushy
  25. Calls and hangs up immediately
  26. Another department doesn't know something they should
  27. NNE Call
  28. You don't know something you should
  29. "This is ridiculous"
  30. "We're losing [lots of] money"
  31. Trying to escalate on the initial call