(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Should've called 811
Ticket is with a carrier and we don't have updates from them to give customer
Severe noise
"I called this in [amount of time] ago!"
Pushback from another team
"We've been down for [amount of time] now"
Another team tries to transfer you a call that doesn't go to you
Wants tech expedited
"Do you know when this will be fixed?"
"This is a business!"
5+ people waiting in queue
Hangs up on you while on hold
Phisher
Call should've gone to another team but they're not in
6+ minute longest wait in queue
Doesn't have correct information for identifying the trouble line/circuit
"Can we get this sped up any?"
Calling within the first hour looking for update on a ticket
Can't be verified
"Do you know when a tech will be out" in a place we don't schedule
Dead air
Refusing to troubleshoot
Not a CCI customer
Carrier being pushy
Calls and hangs up immediately
Another department doesn't know something they should