"We've beendown for[amount oftime] now"DeadairAnother teamtries to transferyou a call thatdoesn't go toyou6+ minutelongestwait inqueue"Do you knowwhen a techwill be out" ina place wedon't schedule"We'relosing[lots of]money"Not aCCIcustomerShould'vecalled811"Can weget thissped upany?"Call should'vegone toanother teambut they're notin"This isridiculous"Calling withinthe first hourlooking forupdate on aticketCarrierbeingpushyAnotherdepartmentdoesn't knowsomethingthey shouldSeverenoiseNNECallDoesn't havecorrectinformation foridentifying thetroubleline/circuitTicket is with acarrier and wedon't haveupdates fromthem to givecustomerPushbackfromanotherteam"Do youknow whenthis will befixed?"You don'tknowsomethingyou should"I calledthis in[amount oftime] ago!"Wantstechexpedited5+ peoplewaiting inqueueRefusing totroubleshootCan'tbeverifiedTrying toescalateon theinitial call"This is abusiness!"Hangs upon youwhile onholdCalls andhangs upimmediatelyPhisher"We've beendown for[amount oftime] now"DeadairAnother teamtries to transferyou a call thatdoesn't go toyou6+ minutelongestwait inqueue"Do you knowwhen a techwill be out" ina place wedon't schedule"We'relosing[lots of]money"Not aCCIcustomerShould'vecalled811"Can weget thissped upany?"Call should'vegone toanother teambut they're notin"This isridiculous"Calling withinthe first hourlooking forupdate on aticketCarrierbeingpushyAnotherdepartmentdoesn't knowsomethingthey shouldSeverenoiseNNECallDoesn't havecorrectinformation foridentifying thetroubleline/circuitTicket is with acarrier and wedon't haveupdates fromthem to givecustomerPushbackfromanotherteam"Do youknow whenthis will befixed?"You don'tknowsomethingyou should"I calledthis in[amount oftime] ago!"Wantstechexpedited5+ peoplewaiting inqueueRefusing totroubleshootCan'tbeverifiedTrying toescalateon theinitial call"This is abusiness!"Hangs upon youwhile onholdCalls andhangs upimmediatelyPhisher

Call - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "We've been down for [amount of time] now"
  2. Dead air
  3. Another team tries to transfer you a call that doesn't go to you
  4. 6+ minute longest wait in queue
  5. "Do you know when a tech will be out" in a place we don't schedule
  6. "We're losing [lots of] money"
  7. Not a CCI customer
  8. Should've called 811
  9. "Can we get this sped up any?"
  10. Call should've gone to another team but they're not in
  11. "This is ridiculous"
  12. Calling within the first hour looking for update on a ticket
  13. Carrier being pushy
  14. Another department doesn't know something they should
  15. Severe noise
  16. NNE Call
  17. Doesn't have correct information for identifying the trouble line/circuit
  18. Ticket is with a carrier and we don't have updates from them to give customer
  19. Pushback from another team
  20. "Do you know when this will be fixed?"
  21. You don't know something you should
  22. "I called this in [amount of time] ago!"
  23. Wants tech expedited
  24. 5+ people waiting in queue
  25. Refusing to troubleshoot
  26. Can't be verified
  27. Trying to escalate on the initial call
  28. "This is a business!"
  29. Hangs up on you while on hold
  30. Calls and hangs up immediately
  31. Phisher