(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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5+ people waiting in queue
NNE Call
Call should've gone to another team but they're not in
Another team tries to transfer you a call that doesn't go to you
Pushback from another team
"Do you know when a tech will be out" in a place we don't schedule
"Do you know when this will be fixed?"
"This is ridiculous"
6+ minute longest wait in queue
Another department doesn't know something they should
Should've called 811
Doesn't have correct information for identifying the trouble line/circuit
Ticket is with a carrier and we don't have updates from them to give customer
"I called this in [amount of time] ago!"
"This is a business!"
"Can we get this sped up any?"
Refusing to troubleshoot
"We've been down for [amount of time] now"
Not a CCI customer
Carrier being pushy
Calls and hangs up immediately
Phisher
Trying to escalate on the initial call
Hangs up on you while on hold
"We're losing [lots of] money"
Wants tech expedited
You don't know something you should
Calling within the first hour looking for update on a ticket
