Resolveall issueson firstcontactCommitmentMinimizeTransfersWe are onthe righttrackAnswerPromptlyI willFastSmartWonderfulFriendlyI willdeliverThank youfor doingbusinesswith AT&TAwesomeIt was mypleasurehelpingyou todayIunderstandSayGood-byeI personallythank youfor callingAT&TIt wasmypleasureThat'sexactlywhere wewant to beAddress allquestionson the firstcontactOwn theCustomerExperiencePerfectTakingownershipof yourissueAT&TCustomerRulesResolveall issueson firstcontactCommitmentMinimizeTransfersWe are onthe righttrackAnswerPromptlyI willFastSmartWonderfulFriendlyI willdeliverThank youfor doingbusinesswith AT&TAwesomeIt was mypleasurehelpingyou todayIunderstandSayGood-byeI personallythank youfor callingAT&TIt wasmypleasureThat'sexactlywhere wewant to beAddress allquestionson the firstcontactOwn theCustomerExperiencePerfectTakingownershipof yourissueAT&TCustomerRules

Innovative Buzz Words/Service Promise - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Resolve all issues on first contact
  2. Commitment
  3. Minimize Transfers
  4. We are on the right track
  5. Answer Promptly
  6. I will
  7. Fast
  8. Smart
  9. Wonderful
  10. Friendly
  11. I will deliver
  12. Thank you for doing business with AT&T
  13. Awesome
  14. It was my pleasure helping you today
  15. I understand
  16. Say Good-bye
  17. I personally thank you for calling AT&T
  18. It was my pleasure
  19. That's exactly where we want to be
  20. Address all questions on the first contact
  21. Own the Customer Experience
  22. Perfect
  23. Taking ownership of your issue
  24. AT&T Customer Rules