IntroduceyourselfCertainlyFriendlyResolveissues on1stContactRecommendMinimizeTransfersFastPersonalCommitmentto resolveFastSmartTakeOwnershipI willDeliverSmartWorkDiligentlyGreetCustomerby NameAT&TCustomerRulesServicePromiseGreetyouSayGood -ByeFriendlythankyouGreatCustomerServiceAssuranceFriendlyAnswerPromptlyIntroduceyourselfCertainlyFriendlyResolveissues on1stContactRecommendMinimizeTransfersFastPersonalCommitmentto resolveFastSmartTakeOwnershipI willDeliverSmartWorkDiligentlyGreetCustomerby NameAT&TCustomerRulesServicePromiseGreetyouSayGood -ByeFriendlythankyouGreatCustomerServiceAssuranceFriendlyAnswerPromptly

Innovative Buzz Words/Service Promise - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Introduce yourself
  2. Certainly
  3. Friendly
  4. Resolve issues on 1st Contact
  5. Recommend
  6. Minimize Transfers
  7. Fast
  8. Personal Commitment to resolve
  9. Fast
  10. Smart
  11. Take Ownership
  12. I will Deliver
  13. Smart
  14. Work Diligently
  15. Greet Customer by Name
  16. AT&T Customer Rules
  17. Service Promise
  18. Greet you
  19. Say Good -Bye
  20. Friendly thank you
  21. Great Customer Service
  22. Assurance
  23. Friendly
  24. Answer Promptly