Send YEIfor coworkerthat helpedyouASR toassist tellerline (min. 5transactions)Share aproductpitch witha coworkerTrain acoworkeron aprocessAddTransferRecipientVia AppPick uptrash insideor outsidebranchSet uploanpaymentvia AppDepositCheckVia AppVerifyAddressVia AppAssistmemberat ATMOpen doorfor memberwalking intobranch (x 3)EnthusiasticGreeting tomembers (x10)Set up MoneyMove app(Zelle, VenmoEtc.)UncoveradditionalNeed (x 3)CompeteTravelmemo viaAppCheck in onmemberswaiting inthe lobbyAssistcoworker withwork flowdocumentationAdd Cardto MobileWalletMemberComplimentCompleteFraudDisputeVia App30 MinutesLobbyTime (3 xWeek)Walk EveryMember tothe Door -ASR-Send YEI tocoworker forexcellentserviceWalk amember toPlatform orPartner -MSR-Send YEIfor coworkerthat helpedyouASR toassist tellerline (min. 5transactions)Share aproductpitch witha coworkerTrain acoworkeron aprocessAddTransferRecipientVia AppPick uptrash insideor outsidebranchSet uploanpaymentvia AppDepositCheckVia AppVerifyAddressVia AppAssistmemberat ATMOpen doorfor memberwalking intobranch (x 3)EnthusiasticGreeting tomembers (x10)Set up MoneyMove app(Zelle, VenmoEtc.)UncoveradditionalNeed (x 3)CompeteTravelmemo viaAppCheck in onmemberswaiting inthe lobbyAssistcoworker withwork flowdocumentationAdd Cardto MobileWalletMemberComplimentCompleteFraudDisputeVia App30 MinutesLobbyTime (3 xWeek)Walk EveryMember tothe Door -ASR-Send YEI tocoworker forexcellentserviceWalk amember toPlatform orPartner -MSR-

Black Out Behavior Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Send YEI for coworker that helped you
  2. ASR to assist teller line (min. 5 transactions)
  3. Share a product pitch with a coworker
  4. Train a coworker on a process
  5. Add Transfer Recipient Via App
  6. Pick up trash inside or outside branch
  7. Set up loan payment via App
  8. Deposit Check Via App
  9. Verify Address Via App
  10. Assist member at ATM
  11. Open door for member walking into branch (x 3)
  12. Enthusiastic Greeting to members (x 10)
  13. Set up Money Move app (Zelle, Venmo Etc.)
  14. Uncover additional Need (x 3)
  15. Compete Travel memo via App
  16. Check in on members waiting in the lobby
  17. Assist coworker with work flow documentation
  18. Add Card to Mobile Wallet
  19. Member Compliment
  20. Complete Fraud Dispute Via App
  21. 30 Minutes Lobby Time (3 x Week)
  22. Walk Every Member to the Door - ASR-
  23. Send YEI to coworker for excellent service
  24. Walk a member to Platform or Partner - MSR-