Walk amember toPlatform orPartner -MSR-DepositCheckVia AppSend YEIfor coworkerthat helpedyouAdd Cardto MobileWallet30 MinutesLobbyTime (3 xWeek)Assistmemberat ATMSet uploanpaymentvia AppPick uptrash insideor outsidebranchCompeteTravelmemo viaAppVerifyAddressVia AppUncoveradditionalNeed (x 3)CompleteFraudDisputeVia AppMemberComplimentShare aproductpitch witha coworkerCheck in onmemberswaiting inthe lobbyOpen doorfor memberwalking intobranch (x 3)Assistcoworker withwork flowdocumentationSend YEI tocoworker forexcellentserviceAddTransferRecipientVia AppASR toassist tellerline (min. 5transactions)Train acoworkeron aprocessEnthusiasticGreeting tomembers (x10)Set up MoneyMove app(Zelle, VenmoEtc.)Walk EveryMember tothe Door -ASR-Walk amember toPlatform orPartner -MSR-DepositCheckVia AppSend YEIfor coworkerthat helpedyouAdd Cardto MobileWallet30 MinutesLobbyTime (3 xWeek)Assistmemberat ATMSet uploanpaymentvia AppPick uptrash insideor outsidebranchCompeteTravelmemo viaAppVerifyAddressVia AppUncoveradditionalNeed (x 3)CompleteFraudDisputeVia AppMemberComplimentShare aproductpitch witha coworkerCheck in onmemberswaiting inthe lobbyOpen doorfor memberwalking intobranch (x 3)Assistcoworker withwork flowdocumentationSend YEI tocoworker forexcellentserviceAddTransferRecipientVia AppASR toassist tellerline (min. 5transactions)Train acoworkeron aprocessEnthusiasticGreeting tomembers (x10)Set up MoneyMove app(Zelle, VenmoEtc.)Walk EveryMember tothe Door -ASR-

Black Out Behavior Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Walk a member to Platform or Partner - MSR-
  2. Deposit Check Via App
  3. Send YEI for coworker that helped you
  4. Add Card to Mobile Wallet
  5. 30 Minutes Lobby Time (3 x Week)
  6. Assist member at ATM
  7. Set up loan payment via App
  8. Pick up trash inside or outside branch
  9. Compete Travel memo via App
  10. Verify Address Via App
  11. Uncover additional Need (x 3)
  12. Complete Fraud Dispute Via App
  13. Member Compliment
  14. Share a product pitch with a coworker
  15. Check in on members waiting in the lobby
  16. Open door for member walking into branch (x 3)
  17. Assist coworker with work flow documentation
  18. Send YEI to coworker for excellent service
  19. Add Transfer Recipient Via App
  20. ASR to assist teller line (min. 5 transactions)
  21. Train a coworker on a process
  22. Enthusiastic Greeting to members (x 10)
  23. Set up Money Move app (Zelle, Venmo Etc.)
  24. Walk Every Member to the Door - ASR-