Share aproductpitch witha coworkerEnthusiasticGreeting tomembers (x10)30 MinutesLobbyTime (3 xWeek)AddTransferRecipientVia AppASR toassist tellerline (min. 5transactions)Send YEIfor coworkerthat helpedyouAdd Cardto MobileWalletVerifyAddressVia AppSend YEI tocoworker forexcellentserviceWalk amember toPlatform orPartner -MSR-Assistmemberat ATMCheck in onmemberswaiting inthe lobbyDepositCheckVia AppSet up MoneyMove app(Zelle, VenmoEtc.)Pick uptrash insideor outsidebranchCompeteTravelmemo viaAppCompleteFraudDisputeVia AppTrain acoworkeron aprocessWalk EveryMember tothe Door -ASR-MemberComplimentOpen doorfor memberwalking intobranch (x 3)Set uploanpaymentvia AppAssistcoworker withwork flowdocumentationUncoveradditionalNeed (x 3)Share aproductpitch witha coworkerEnthusiasticGreeting tomembers (x10)30 MinutesLobbyTime (3 xWeek)AddTransferRecipientVia AppASR toassist tellerline (min. 5transactions)Send YEIfor coworkerthat helpedyouAdd Cardto MobileWalletVerifyAddressVia AppSend YEI tocoworker forexcellentserviceWalk amember toPlatform orPartner -MSR-Assistmemberat ATMCheck in onmemberswaiting inthe lobbyDepositCheckVia AppSet up MoneyMove app(Zelle, VenmoEtc.)Pick uptrash insideor outsidebranchCompeteTravelmemo viaAppCompleteFraudDisputeVia AppTrain acoworkeron aprocessWalk EveryMember tothe Door -ASR-MemberComplimentOpen doorfor memberwalking intobranch (x 3)Set uploanpaymentvia AppAssistcoworker withwork flowdocumentationUncoveradditionalNeed (x 3)

Black Out Behavior Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Share a product pitch with a coworker
  2. Enthusiastic Greeting to members (x 10)
  3. 30 Minutes Lobby Time (3 x Week)
  4. Add Transfer Recipient Via App
  5. ASR to assist teller line (min. 5 transactions)
  6. Send YEI for coworker that helped you
  7. Add Card to Mobile Wallet
  8. Verify Address Via App
  9. Send YEI to coworker for excellent service
  10. Walk a member to Platform or Partner - MSR-
  11. Assist member at ATM
  12. Check in on members waiting in the lobby
  13. Deposit Check Via App
  14. Set up Money Move app (Zelle, Venmo Etc.)
  15. Pick up trash inside or outside branch
  16. Compete Travel memo via App
  17. Complete Fraud Dispute Via App
  18. Train a coworker on a process
  19. Walk Every Member to the Door - ASR-
  20. Member Compliment
  21. Open door for member walking into branch (x 3)
  22. Set up loan payment via App
  23. Assist coworker with work flow documentation
  24. Uncover additional Need (x 3)