Open doorfor memberwalking intobranch (x 3)EnthusiasticGreeting tomembers (x10)Set up MoneyMove app(Zelle, VenmoEtc.)Set uploanpaymentvia AppCompeteTravelmemo viaAppWalk amember toPlatform orPartner -MSR-ASR toassist tellerline (min. 5transactions)VerifyAddressVia AppWalk EveryMember tothe Door -ASR-Send YEIfor coworkerthat helpedyouTrain acoworkeron aprocessSend YEI tocoworker forexcellentserviceMemberComplimentPick uptrash insideor outsidebranchAssistmemberat ATMShare aproductpitch witha coworkerCompleteFraudDisputeVia AppUncoveradditionalNeed (x 3)Check in onmemberswaiting inthe lobby30 MinutesLobbyTime (3 xWeek)Assistcoworker withwork flowdocumentationDepositCheckVia AppAddTransferRecipientVia AppAdd Cardto MobileWalletOpen doorfor memberwalking intobranch (x 3)EnthusiasticGreeting tomembers (x10)Set up MoneyMove app(Zelle, VenmoEtc.)Set uploanpaymentvia AppCompeteTravelmemo viaAppWalk amember toPlatform orPartner -MSR-ASR toassist tellerline (min. 5transactions)VerifyAddressVia AppWalk EveryMember tothe Door -ASR-Send YEIfor coworkerthat helpedyouTrain acoworkeron aprocessSend YEI tocoworker forexcellentserviceMemberComplimentPick uptrash insideor outsidebranchAssistmemberat ATMShare aproductpitch witha coworkerCompleteFraudDisputeVia AppUncoveradditionalNeed (x 3)Check in onmemberswaiting inthe lobby30 MinutesLobbyTime (3 xWeek)Assistcoworker withwork flowdocumentationDepositCheckVia AppAddTransferRecipientVia AppAdd Cardto MobileWallet

Black Out Behavior Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Open door for member walking into branch (x 3)
  2. Enthusiastic Greeting to members (x 10)
  3. Set up Money Move app (Zelle, Venmo Etc.)
  4. Set up loan payment via App
  5. Compete Travel memo via App
  6. Walk a member to Platform or Partner - MSR-
  7. ASR to assist teller line (min. 5 transactions)
  8. Verify Address Via App
  9. Walk Every Member to the Door - ASR-
  10. Send YEI for coworker that helped you
  11. Train a coworker on a process
  12. Send YEI to coworker for excellent service
  13. Member Compliment
  14. Pick up trash inside or outside branch
  15. Assist member at ATM
  16. Share a product pitch with a coworker
  17. Complete Fraud Dispute Via App
  18. Uncover additional Need (x 3)
  19. Check in on members waiting in the lobby
  20. 30 Minutes Lobby Time (3 x Week)
  21. Assist coworker with work flow documentation
  22. Deposit Check Via App
  23. Add Transfer Recipient Via App
  24. Add Card to Mobile Wallet