Walk amember toPlatform orPartner -MSR-CompleteFraudDisputeVia AppWalk EveryMember tothe Door -ASR-VerifyAddressVia AppCompeteTravelmemo viaApp30 MinutesLobbyTime (3 xWeek)Assistmemberat ATMSend YEIfor coworkerthat helpedyouCheck in onmemberswaiting inthe lobbyShare aproductpitch witha coworkerAddTransferRecipientVia AppSet uploanpaymentvia AppAssistcoworker withwork flowdocumentationOpen doorfor memberwalking intobranch (x 3)Pick uptrash insideor outsidebranchUncoveradditionalNeed (x 3)Add Cardto MobileWalletMemberComplimentASR toassist tellerline (min. 5transactions)Set up MoneyMove app(Zelle, VenmoEtc.)EnthusiasticGreeting tomembers (x10)DepositCheckVia AppSend YEI tocoworker forexcellentserviceTrain acoworkeron aprocessWalk amember toPlatform orPartner -MSR-CompleteFraudDisputeVia AppWalk EveryMember tothe Door -ASR-VerifyAddressVia AppCompeteTravelmemo viaApp30 MinutesLobbyTime (3 xWeek)Assistmemberat ATMSend YEIfor coworkerthat helpedyouCheck in onmemberswaiting inthe lobbyShare aproductpitch witha coworkerAddTransferRecipientVia AppSet uploanpaymentvia AppAssistcoworker withwork flowdocumentationOpen doorfor memberwalking intobranch (x 3)Pick uptrash insideor outsidebranchUncoveradditionalNeed (x 3)Add Cardto MobileWalletMemberComplimentASR toassist tellerline (min. 5transactions)Set up MoneyMove app(Zelle, VenmoEtc.)EnthusiasticGreeting tomembers (x10)DepositCheckVia AppSend YEI tocoworker forexcellentserviceTrain acoworkeron aprocess

Black Out Behavior Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Walk a member to Platform or Partner - MSR-
  2. Complete Fraud Dispute Via App
  3. Walk Every Member to the Door - ASR-
  4. Verify Address Via App
  5. Compete Travel memo via App
  6. 30 Minutes Lobby Time (3 x Week)
  7. Assist member at ATM
  8. Send YEI for coworker that helped you
  9. Check in on members waiting in the lobby
  10. Share a product pitch with a coworker
  11. Add Transfer Recipient Via App
  12. Set up loan payment via App
  13. Assist coworker with work flow documentation
  14. Open door for member walking into branch (x 3)
  15. Pick up trash inside or outside branch
  16. Uncover additional Need (x 3)
  17. Add Card to Mobile Wallet
  18. Member Compliment
  19. ASR to assist teller line (min. 5 transactions)
  20. Set up Money Move app (Zelle, Venmo Etc.)
  21. Enthusiastic Greeting to members (x 10)
  22. Deposit Check Via App
  23. Send YEI to coworker for excellent service
  24. Train a coworker on a process