RegisteranObjectUse GoodsIssue Dateto changeDOPClick onCxCHomepageAdd/EditEmailaddressDe-Escalatea CallAdd aRelatedContactUse theAll in OnePhoneListConfirmAccountAdjustvolume foraCustomerCallLead forQuestionUse aBrandedWebsiteLookup anSOPLook inProductInfoAdd/EditAlternateNumberCreateAccountLookUp aQRGLook atPolicyToolkitIdentify aQI/RecallConferenceCheckEntitlementEdit anObject1 StepTransferPlaceSomeoneon Hold2 StepTransferRegisteranObjectUse GoodsIssue Dateto changeDOPClick onCxCHomepageAdd/EditEmailaddressDe-Escalatea CallAdd aRelatedContactUse theAll in OnePhoneListConfirmAccountAdjustvolume foraCustomerCallLead forQuestionUse aBrandedWebsiteLookup anSOPLook inProductInfoAdd/EditAlternateNumberCreateAccountLookUp aQRGLook atPolicyToolkitIdentify aQI/RecallConferenceCheckEntitlementEdit anObject1 StepTransferPlaceSomeoneon Hold2 StepTransfer

Call Listening Bingo 1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Register an Object
  2. Use Goods Issue Date to change DOP
  3. Click on CxC Homepage
  4. Add/Edit Email address
  5. De-Escalate a Call
  6. Add a Related Contact
  7. Use the All in One Phone List
  8. Confirm Account
  9. Adjust volume for a Customer
  10. Call Lead for Question
  11. Use a Branded Website
  12. Look up an SOP
  13. Look in Product Info
  14. Add/Edit Alternate Number
  15. Create Account
  16. Look Up a QRG
  17. Look at Policy Toolkit
  18. Identify a QI/Recall
  19. Conference
  20. Check Entitlement
  21. Edit an Object
  22. 1 Step Transfer
  23. Place Someone on Hold
  24. 2 Step Transfer