ConfirmAccount1 StepTransferPlaceSomeoneon Hold2 StepTransferEdit anObjectDe-Escalatea CallCheckEntitlementRegisteranObjectAdd aRelatedContactLookUp aQRGUse GoodsIssue Dateto changeDOPAdjustvolume foraCustomerAdd/EditAlternateNumberUse theAll in OnePhoneListAdd/EditEmailaddressIdentify aQI/RecallCallLead forQuestionCreateAccountLookup anSOPLook atPolicyToolkitUse aBrandedWebsiteConferenceClick onCxCHomepageLook inProductInfoConfirmAccount1 StepTransferPlaceSomeoneon Hold2 StepTransferEdit anObjectDe-Escalatea CallCheckEntitlementRegisteranObjectAdd aRelatedContactLookUp aQRGUse GoodsIssue Dateto changeDOPAdjustvolume foraCustomerAdd/EditAlternateNumberUse theAll in OnePhoneListAdd/EditEmailaddressIdentify aQI/RecallCallLead forQuestionCreateAccountLookup anSOPLook atPolicyToolkitUse aBrandedWebsiteConferenceClick onCxCHomepageLook inProductInfo

Call Listening Bingo 1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Confirm Account
  2. 1 Step Transfer
  3. Place Someone on Hold
  4. 2 Step Transfer
  5. Edit an Object
  6. De-Escalate a Call
  7. Check Entitlement
  8. Register an Object
  9. Add a Related Contact
  10. Look Up a QRG
  11. Use Goods Issue Date to change DOP
  12. Adjust volume for a Customer
  13. Add/Edit Alternate Number
  14. Use the All in One Phone List
  15. Add/Edit Email address
  16. Identify a QI/Recall
  17. Call Lead for Question
  18. Create Account
  19. Look up an SOP
  20. Look at Policy Toolkit
  21. Use a Branded Website
  22. Conference
  23. Click on CxC Homepage
  24. Look in Product Info