Add/EditAlternateNumberCheckEntitlementAdjustvolume foraCustomerUse GoodsIssue Dateto changeDOPUse theAll in OnePhoneList1 StepTransferAdd aRelatedContactLook atPolicyToolkitEdit anObjectLookUp aQRGClick onCxCHomepageLook inProductInfoPlaceSomeoneon HoldCreateAccount2 StepTransferConferenceAdd/EditEmailaddressCallLead forQuestionDe-Escalatea CallConfirmAccountUse aBrandedWebsiteRegisteranObjectIdentify aQI/RecallLookup anSOPAdd/EditAlternateNumberCheckEntitlementAdjustvolume foraCustomerUse GoodsIssue Dateto changeDOPUse theAll in OnePhoneList1 StepTransferAdd aRelatedContactLook atPolicyToolkitEdit anObjectLookUp aQRGClick onCxCHomepageLook inProductInfoPlaceSomeoneon HoldCreateAccount2 StepTransferConferenceAdd/EditEmailaddressCallLead forQuestionDe-Escalatea CallConfirmAccountUse aBrandedWebsiteRegisteranObjectIdentify aQI/RecallLookup anSOP

Call Listening Bingo 1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Add/Edit Alternate Number
  2. Check Entitlement
  3. Adjust volume for a Customer
  4. Use Goods Issue Date to change DOP
  5. Use the All in One Phone List
  6. 1 Step Transfer
  7. Add a Related Contact
  8. Look at Policy Toolkit
  9. Edit an Object
  10. Look Up a QRG
  11. Click on CxC Homepage
  12. Look in Product Info
  13. Place Someone on Hold
  14. Create Account
  15. 2 Step Transfer
  16. Conference
  17. Add/Edit Email address
  18. Call Lead for Question
  19. De-Escalate a Call
  20. Confirm Account
  21. Use a Branded Website
  22. Register an Object
  23. Identify a QI/Recall
  24. Look up an SOP