De- Escalate a Call Add/Edit Alternate Number 2 Step Transfer Create Account Add/Edit Email address Adjust volume for a Customer 1 Step Transfer Confirm Account Click on CxC Homepage Register an Object Check Entitlement Look in Product Info Look Up a QRG Identify a QI/Recall Use a Branded Website Place Someone on Hold Conference Look up an SOP Add a Related Contact Look at Policy Toolkit Edit an Object Use Goods Issue Date to change DOP Use the All in One Phone List Call Lead for Question De- Escalate a Call Add/Edit Alternate Number 2 Step Transfer Create Account Add/Edit Email address Adjust volume for a Customer 1 Step Transfer Confirm Account Click on CxC Homepage Register an Object Check Entitlement Look in Product Info Look Up a QRG Identify a QI/Recall Use a Branded Website Place Someone on Hold Conference Look up an SOP Add a Related Contact Look at Policy Toolkit Edit an Object Use Goods Issue Date to change DOP Use the All in One Phone List Call Lead for Question
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
De-Escalate a Call
Add/Edit Alternate Number
2 Step Transfer
Create Account
Add/Edit Email address
Adjust volume for a Customer
1 Step Transfer
Confirm Account
Click on CxC Homepage
Register an Object
Check Entitlement
Look in Product Info
Look Up a QRG
Identify a QI/Recall
Use a Branded Website
Place Someone on Hold
Conference
Look up an SOP
Add a Related Contact
Look at Policy Toolkit
Edit an Object
Use Goods Issue Date to change DOP
Use the All in One Phone List
Call Lead for Question