Identify aQI/RecallUse aBrandedWebsiteAdjustvolume foraCustomerLookUp aQRGLookup anSOPEdit anObject2 StepTransferConferenceCallLead forQuestionDe-Escalatea CallRegisteranObject1 StepTransferCheckEntitlementConfirmAccountLook inProductInfoLook atPolicyToolkitUse GoodsIssue Dateto changeDOPAdd/EditAlternateNumberAdd/EditEmailaddressCreateAccountPlaceSomeoneon HoldClick onCxCHomepageAdd aRelatedContactUse theAll in OnePhoneListIdentify aQI/RecallUse aBrandedWebsiteAdjustvolume foraCustomerLookUp aQRGLookup anSOPEdit anObject2 StepTransferConferenceCallLead forQuestionDe-Escalatea CallRegisteranObject1 StepTransferCheckEntitlementConfirmAccountLook inProductInfoLook atPolicyToolkitUse GoodsIssue Dateto changeDOPAdd/EditAlternateNumberAdd/EditEmailaddressCreateAccountPlaceSomeoneon HoldClick onCxCHomepageAdd aRelatedContactUse theAll in OnePhoneList

Call Listening Bingo 1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Identify a QI/Recall
  2. Use a Branded Website
  3. Adjust volume for a Customer
  4. Look Up a QRG
  5. Look up an SOP
  6. Edit an Object
  7. 2 Step Transfer
  8. Conference
  9. Call Lead for Question
  10. De-Escalate a Call
  11. Register an Object
  12. 1 Step Transfer
  13. Check Entitlement
  14. Confirm Account
  15. Look in Product Info
  16. Look at Policy Toolkit
  17. Use Goods Issue Date to change DOP
  18. Add/Edit Alternate Number
  19. Add/Edit Email address
  20. Create Account
  21. Place Someone on Hold
  22. Click on CxC Homepage
  23. Add a Related Contact
  24. Use the All in One Phone List