Look atPolicyToolkitCallLead forQuestionEdit anObjectAdd/EditEmailaddress1 StepTransferUse theAll in OnePhoneListIdentify aQI/RecallLookup anSOPDe-Escalatea CallRegisteranObjectCreateAccountCheckEntitlementAdd aRelatedContactUse GoodsIssue Dateto changeDOPAdjustvolume foraCustomerClick onCxCHomepageAdd/EditAlternateNumberPlaceSomeoneon HoldLookUp aQRGConferenceLook inProductInfo2 StepTransferUse aBrandedWebsiteConfirmAccountLook atPolicyToolkitCallLead forQuestionEdit anObjectAdd/EditEmailaddress1 StepTransferUse theAll in OnePhoneListIdentify aQI/RecallLookup anSOPDe-Escalatea CallRegisteranObjectCreateAccountCheckEntitlementAdd aRelatedContactUse GoodsIssue Dateto changeDOPAdjustvolume foraCustomerClick onCxCHomepageAdd/EditAlternateNumberPlaceSomeoneon HoldLookUp aQRGConferenceLook inProductInfo2 StepTransferUse aBrandedWebsiteConfirmAccount

Call Listening Bingo 1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Look at Policy Toolkit
  2. Call Lead for Question
  3. Edit an Object
  4. Add/Edit Email address
  5. 1 Step Transfer
  6. Use the All in One Phone List
  7. Identify a QI/Recall
  8. Look up an SOP
  9. De-Escalate a Call
  10. Register an Object
  11. Create Account
  12. Check Entitlement
  13. Add a Related Contact
  14. Use Goods Issue Date to change DOP
  15. Adjust volume for a Customer
  16. Click on CxC Homepage
  17. Add/Edit Alternate Number
  18. Place Someone on Hold
  19. Look Up a QRG
  20. Conference
  21. Look in Product Info
  22. 2 Step Transfer
  23. Use a Branded Website
  24. Confirm Account