Add/EditAlternateNumberUse aBrandedWebsiteAdjustvolume foraCustomerUse GoodsIssue Dateto changeDOPIdentify aQI/RecallLook atPolicyToolkitDe-Escalatea Call1 StepTransferLookup anSOPCheckEntitlementLookUp aQRGConfirmAccountCreateAccountClick onCxCHomepage2 StepTransferUse theAll in OnePhoneListConferenceCallLead forQuestionAdd/EditEmailaddressLook inProductInfoRegisteranObjectEdit anObjectAdd aRelatedContactPlaceSomeoneon HoldAdd/EditAlternateNumberUse aBrandedWebsiteAdjustvolume foraCustomerUse GoodsIssue Dateto changeDOPIdentify aQI/RecallLook atPolicyToolkitDe-Escalatea Call1 StepTransferLookup anSOPCheckEntitlementLookUp aQRGConfirmAccountCreateAccountClick onCxCHomepage2 StepTransferUse theAll in OnePhoneListConferenceCallLead forQuestionAdd/EditEmailaddressLook inProductInfoRegisteranObjectEdit anObjectAdd aRelatedContactPlaceSomeoneon Hold

Call Listening Bingo 1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Add/Edit Alternate Number
  2. Use a Branded Website
  3. Adjust volume for a Customer
  4. Use Goods Issue Date to change DOP
  5. Identify a QI/Recall
  6. Look at Policy Toolkit
  7. De-Escalate a Call
  8. 1 Step Transfer
  9. Look up an SOP
  10. Check Entitlement
  11. Look Up a QRG
  12. Confirm Account
  13. Create Account
  14. Click on CxC Homepage
  15. 2 Step Transfer
  16. Use the All in One Phone List
  17. Conference
  18. Call Lead for Question
  19. Add/Edit Email address
  20. Look in Product Info
  21. Register an Object
  22. Edit an Object
  23. Add a Related Contact
  24. Place Someone on Hold