Add/EditAlternateNumberCheckEntitlementConfirmAccountDe-Escalatea CallLook atPolicyToolkitUse aBrandedWebsiteAdd aRelatedContactEdit anObjectCreateAccountUse theAll in OnePhoneList1 StepTransferUse GoodsIssue Dateto changeDOPLookUp aQRGCallLead forQuestionClick onCxCHomepageLookup anSOPConferenceAdjustvolume foraCustomerAdd/EditEmailaddress2 StepTransferRegisteranObjectPlaceSomeoneon HoldLook inProductInfoIdentify aQI/RecallAdd/EditAlternateNumberCheckEntitlementConfirmAccountDe-Escalatea CallLook atPolicyToolkitUse aBrandedWebsiteAdd aRelatedContactEdit anObjectCreateAccountUse theAll in OnePhoneList1 StepTransferUse GoodsIssue Dateto changeDOPLookUp aQRGCallLead forQuestionClick onCxCHomepageLookup anSOPConferenceAdjustvolume foraCustomerAdd/EditEmailaddress2 StepTransferRegisteranObjectPlaceSomeoneon HoldLook inProductInfoIdentify aQI/Recall

Call Listening Bingo 1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Add/Edit Alternate Number
  2. Check Entitlement
  3. Confirm Account
  4. De-Escalate a Call
  5. Look at Policy Toolkit
  6. Use a Branded Website
  7. Add a Related Contact
  8. Edit an Object
  9. Create Account
  10. Use the All in One Phone List
  11. 1 Step Transfer
  12. Use Goods Issue Date to change DOP
  13. Look Up a QRG
  14. Call Lead for Question
  15. Click on CxC Homepage
  16. Look up an SOP
  17. Conference
  18. Adjust volume for a Customer
  19. Add/Edit Email address
  20. 2 Step Transfer
  21. Register an Object
  22. Place Someone on Hold
  23. Look in Product Info
  24. Identify a QI/Recall