2 StepTransferEdit anObjectPlaceSomeoneon HoldIdentify aQI/RecallAdd/EditAlternateNumberLook inProductInfoUse GoodsIssue Dateto changeDOPCreateAccountRegisteranObjectLookup anSOPLook atPolicyToolkitAdd/EditEmailaddressClick onCxCHomepageAdjustvolume foraCustomerConfirmAccountCallLead forQuestionUse theAll in OnePhoneList1 StepTransferAdd aRelatedContactConferenceLookUp aQRGCheckEntitlementUse aBrandedWebsiteDe-Escalatea Call2 StepTransferEdit anObjectPlaceSomeoneon HoldIdentify aQI/RecallAdd/EditAlternateNumberLook inProductInfoUse GoodsIssue Dateto changeDOPCreateAccountRegisteranObjectLookup anSOPLook atPolicyToolkitAdd/EditEmailaddressClick onCxCHomepageAdjustvolume foraCustomerConfirmAccountCallLead forQuestionUse theAll in OnePhoneList1 StepTransferAdd aRelatedContactConferenceLookUp aQRGCheckEntitlementUse aBrandedWebsiteDe-Escalatea Call

Call Listening Bingo 1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 2 Step Transfer
  2. Edit an Object
  3. Place Someone on Hold
  4. Identify a QI/Recall
  5. Add/Edit Alternate Number
  6. Look in Product Info
  7. Use Goods Issue Date to change DOP
  8. Create Account
  9. Register an Object
  10. Look up an SOP
  11. Look at Policy Toolkit
  12. Add/Edit Email address
  13. Click on CxC Homepage
  14. Adjust volume for a Customer
  15. Confirm Account
  16. Call Lead for Question
  17. Use the All in One Phone List
  18. 1 Step Transfer
  19. Add a Related Contact
  20. Conference
  21. Look Up a QRG
  22. Check Entitlement
  23. Use a Branded Website
  24. De-Escalate a Call