ConfirmAccountLookup anSOPDe-Escalatea CallPlaceSomeoneon HoldAdjustvolume foraCustomerAdd/EditEmailaddressIdentify aQI/RecallCallLead forQuestionAdd/EditAlternateNumberUse GoodsIssue Dateto changeDOPLook inProductInfo1 StepTransfer2 StepTransferEdit anObjectAdd aRelatedContactCheckEntitlementClick onCxCHomepageUse aBrandedWebsiteLook atPolicyToolkitCreateAccountLookUp aQRGRegisteranObjectConferenceUse theAll in OnePhoneListConfirmAccountLookup anSOPDe-Escalatea CallPlaceSomeoneon HoldAdjustvolume foraCustomerAdd/EditEmailaddressIdentify aQI/RecallCallLead forQuestionAdd/EditAlternateNumberUse GoodsIssue Dateto changeDOPLook inProductInfo1 StepTransfer2 StepTransferEdit anObjectAdd aRelatedContactCheckEntitlementClick onCxCHomepageUse aBrandedWebsiteLook atPolicyToolkitCreateAccountLookUp aQRGRegisteranObjectConferenceUse theAll in OnePhoneList

Call Listening Bingo 1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Confirm Account
  2. Look up an SOP
  3. De-Escalate a Call
  4. Place Someone on Hold
  5. Adjust volume for a Customer
  6. Add/Edit Email address
  7. Identify a QI/Recall
  8. Call Lead for Question
  9. Add/Edit Alternate Number
  10. Use Goods Issue Date to change DOP
  11. Look in Product Info
  12. 1 Step Transfer
  13. 2 Step Transfer
  14. Edit an Object
  15. Add a Related Contact
  16. Check Entitlement
  17. Click on CxC Homepage
  18. Use a Branded Website
  19. Look at Policy Toolkit
  20. Create Account
  21. Look Up a QRG
  22. Register an Object
  23. Conference
  24. Use the All in One Phone List