ConferenceUse theAll in OnePhoneListUse aBrandedWebsiteCallLead forQuestionConfirmAccountDe-Escalatea CallClick onCxCHomepage1 StepTransferLookup anSOPPlaceSomeoneon HoldLook atPolicyToolkitLookUp aQRGAdd aRelatedContactRegisteranObjectIdentify aQI/RecallCheckEntitlementUse GoodsIssue Dateto changeDOP2 StepTransferAdd/EditEmailaddressLook inProductInfoCreateAccountEdit anObjectAdd/EditAlternateNumberAdjustvolume foraCustomerConferenceUse theAll in OnePhoneListUse aBrandedWebsiteCallLead forQuestionConfirmAccountDe-Escalatea CallClick onCxCHomepage1 StepTransferLookup anSOPPlaceSomeoneon HoldLook atPolicyToolkitLookUp aQRGAdd aRelatedContactRegisteranObjectIdentify aQI/RecallCheckEntitlementUse GoodsIssue Dateto changeDOP2 StepTransferAdd/EditEmailaddressLook inProductInfoCreateAccountEdit anObjectAdd/EditAlternateNumberAdjustvolume foraCustomer

Call Listening Bingo 1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Conference
  2. Use the All in One Phone List
  3. Use a Branded Website
  4. Call Lead for Question
  5. Confirm Account
  6. De-Escalate a Call
  7. Click on CxC Homepage
  8. 1 Step Transfer
  9. Look up an SOP
  10. Place Someone on Hold
  11. Look at Policy Toolkit
  12. Look Up a QRG
  13. Add a Related Contact
  14. Register an Object
  15. Identify a QI/Recall
  16. Check Entitlement
  17. Use Goods Issue Date to change DOP
  18. 2 Step Transfer
  19. Add/Edit Email address
  20. Look in Product Info
  21. Create Account
  22. Edit an Object
  23. Add/Edit Alternate Number
  24. Adjust volume for a Customer