Use GoodsIssue Dateto changeDOPLookUp aQRGUse theAll in OnePhoneListIdentify aQI/RecallCallLead forQuestionConfirmAccountRegisteranObjectLook atPolicyToolkit2 StepTransferAdd/EditAlternateNumberDe-Escalatea CallCheckEntitlementAdd/EditEmailaddressLookup anSOPAdd aRelatedContactConferenceCreateAccountEdit anObjectUse aBrandedWebsiteLook inProductInfoAdjustvolume foraCustomer1 StepTransferPlaceSomeoneon HoldClick onCxCHomepageUse GoodsIssue Dateto changeDOPLookUp aQRGUse theAll in OnePhoneListIdentify aQI/RecallCallLead forQuestionConfirmAccountRegisteranObjectLook atPolicyToolkit2 StepTransferAdd/EditAlternateNumberDe-Escalatea CallCheckEntitlementAdd/EditEmailaddressLookup anSOPAdd aRelatedContactConferenceCreateAccountEdit anObjectUse aBrandedWebsiteLook inProductInfoAdjustvolume foraCustomer1 StepTransferPlaceSomeoneon HoldClick onCxCHomepage

Call Listening Bingo 1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use Goods Issue Date to change DOP
  2. Look Up a QRG
  3. Use the All in One Phone List
  4. Identify a QI/Recall
  5. Call Lead for Question
  6. Confirm Account
  7. Register an Object
  8. Look at Policy Toolkit
  9. 2 Step Transfer
  10. Add/Edit Alternate Number
  11. De-Escalate a Call
  12. Check Entitlement
  13. Add/Edit Email address
  14. Look up an SOP
  15. Add a Related Contact
  16. Conference
  17. Create Account
  18. Edit an Object
  19. Use a Branded Website
  20. Look in Product Info
  21. Adjust volume for a Customer
  22. 1 Step Transfer
  23. Place Someone on Hold
  24. Click on CxC Homepage