LookUp aQRGLookup anSOPAdd/EditEmailaddressCallLead forQuestionRegisteranObjectLook atPolicyToolkit1 StepTransferConferenceAdjustvolume foraCustomerUse GoodsIssue Dateto changeDOPConfirmAccountLook inProductInfo2 StepTransferPlaceSomeoneon HoldAdd/EditAlternateNumberCheckEntitlementCreateAccountAdd aRelatedContactClick onCxCHomepageEdit anObjectIdentify aQI/RecallDe-Escalatea CallUse aBrandedWebsiteUse theAll in OnePhoneListLookUp aQRGLookup anSOPAdd/EditEmailaddressCallLead forQuestionRegisteranObjectLook atPolicyToolkit1 StepTransferConferenceAdjustvolume foraCustomerUse GoodsIssue Dateto changeDOPConfirmAccountLook inProductInfo2 StepTransferPlaceSomeoneon HoldAdd/EditAlternateNumberCheckEntitlementCreateAccountAdd aRelatedContactClick onCxCHomepageEdit anObjectIdentify aQI/RecallDe-Escalatea CallUse aBrandedWebsiteUse theAll in OnePhoneList

Call Listening Bingo 1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Look Up a QRG
  2. Look up an SOP
  3. Add/Edit Email address
  4. Call Lead for Question
  5. Register an Object
  6. Look at Policy Toolkit
  7. 1 Step Transfer
  8. Conference
  9. Adjust volume for a Customer
  10. Use Goods Issue Date to change DOP
  11. Confirm Account
  12. Look in Product Info
  13. 2 Step Transfer
  14. Place Someone on Hold
  15. Add/Edit Alternate Number
  16. Check Entitlement
  17. Create Account
  18. Add a Related Contact
  19. Click on CxC Homepage
  20. Edit an Object
  21. Identify a QI/Recall
  22. De-Escalate a Call
  23. Use a Branded Website
  24. Use the All in One Phone List