2 StepTransferAdd aRelatedContact1 StepTransferDe-Escalatea CallLookUp aQRGUse aBrandedWebsitePlaceSomeoneon HoldCreateAccountUse theAll in OnePhoneListIdentify aQI/RecallLookup anSOPConfirmAccountConferenceLook inProductInfoAdjustvolume foraCustomerRegisteranObjectCheckEntitlementClick onCxCHomepageLook atPolicyToolkitUse GoodsIssue Dateto changeDOPAdd/EditEmailaddressAdd/EditAlternateNumberCallLead forQuestionEdit anObject2 StepTransferAdd aRelatedContact1 StepTransferDe-Escalatea CallLookUp aQRGUse aBrandedWebsitePlaceSomeoneon HoldCreateAccountUse theAll in OnePhoneListIdentify aQI/RecallLookup anSOPConfirmAccountConferenceLook inProductInfoAdjustvolume foraCustomerRegisteranObjectCheckEntitlementClick onCxCHomepageLook atPolicyToolkitUse GoodsIssue Dateto changeDOPAdd/EditEmailaddressAdd/EditAlternateNumberCallLead forQuestionEdit anObject

Call Listening Bingo 1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 2 Step Transfer
  2. Add a Related Contact
  3. 1 Step Transfer
  4. De-Escalate a Call
  5. Look Up a QRG
  6. Use a Branded Website
  7. Place Someone on Hold
  8. Create Account
  9. Use the All in One Phone List
  10. Identify a QI/Recall
  11. Look up an SOP
  12. Confirm Account
  13. Conference
  14. Look in Product Info
  15. Adjust volume for a Customer
  16. Register an Object
  17. Check Entitlement
  18. Click on CxC Homepage
  19. Look at Policy Toolkit
  20. Use Goods Issue Date to change DOP
  21. Add/Edit Email address
  22. Add/Edit Alternate Number
  23. Call Lead for Question
  24. Edit an Object