RegisteranObjectPlaceSomeoneon HoldLookUp aQRGConference1 StepTransferAdd aRelatedContactLook inProductInfoUse theAll in OnePhoneListCallLead forQuestionDe-Escalatea CallLookup anSOP2 StepTransferUse aBrandedWebsiteConfirmAccountAdjustvolume foraCustomerAdd/EditEmailaddressEdit anObjectAdd/EditAlternateNumberCreateAccountClick onCxCHomepageLook atPolicyToolkitIdentify aQI/RecallUse GoodsIssue Dateto changeDOPCheckEntitlementRegisteranObjectPlaceSomeoneon HoldLookUp aQRGConference1 StepTransferAdd aRelatedContactLook inProductInfoUse theAll in OnePhoneListCallLead forQuestionDe-Escalatea CallLookup anSOP2 StepTransferUse aBrandedWebsiteConfirmAccountAdjustvolume foraCustomerAdd/EditEmailaddressEdit anObjectAdd/EditAlternateNumberCreateAccountClick onCxCHomepageLook atPolicyToolkitIdentify aQI/RecallUse GoodsIssue Dateto changeDOPCheckEntitlement

Call Listening Bingo 1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Register an Object
  2. Place Someone on Hold
  3. Look Up a QRG
  4. Conference
  5. 1 Step Transfer
  6. Add a Related Contact
  7. Look in Product Info
  8. Use the All in One Phone List
  9. Call Lead for Question
  10. De-Escalate a Call
  11. Look up an SOP
  12. 2 Step Transfer
  13. Use a Branded Website
  14. Confirm Account
  15. Adjust volume for a Customer
  16. Add/Edit Email address
  17. Edit an Object
  18. Add/Edit Alternate Number
  19. Create Account
  20. Click on CxC Homepage
  21. Look at Policy Toolkit
  22. Identify a QI/Recall
  23. Use Goods Issue Date to change DOP
  24. Check Entitlement