Add/EditAlternateNumberCheckEntitlementClick onCxCHomepageAdd aRelatedContactConfirmAccountPlaceSomeoneon Hold2 StepTransferUse theAll in OnePhoneListCreateAccountLook inProductInfoUse aBrandedWebsiteConferenceAdjustvolume foraCustomerUse GoodsIssue Dateto changeDOPRegisteranObject1 StepTransferCallLead forQuestionLook atPolicyToolkitDe-Escalatea CallIdentify aQI/RecallEdit anObjectAdd/EditEmailaddressLookup anSOPLookUp aQRGAdd/EditAlternateNumberCheckEntitlementClick onCxCHomepageAdd aRelatedContactConfirmAccountPlaceSomeoneon Hold2 StepTransferUse theAll in OnePhoneListCreateAccountLook inProductInfoUse aBrandedWebsiteConferenceAdjustvolume foraCustomerUse GoodsIssue Dateto changeDOPRegisteranObject1 StepTransferCallLead forQuestionLook atPolicyToolkitDe-Escalatea CallIdentify aQI/RecallEdit anObjectAdd/EditEmailaddressLookup anSOPLookUp aQRG

Call Listening Bingo 1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Add/Edit Alternate Number
  2. Check Entitlement
  3. Click on CxC Homepage
  4. Add a Related Contact
  5. Confirm Account
  6. Place Someone on Hold
  7. 2 Step Transfer
  8. Use the All in One Phone List
  9. Create Account
  10. Look in Product Info
  11. Use a Branded Website
  12. Conference
  13. Adjust volume for a Customer
  14. Use Goods Issue Date to change DOP
  15. Register an Object
  16. 1 Step Transfer
  17. Call Lead for Question
  18. Look at Policy Toolkit
  19. De-Escalate a Call
  20. Identify a QI/Recall
  21. Edit an Object
  22. Add/Edit Email address
  23. Look up an SOP
  24. Look Up a QRG