De-Escalatea CallAdd/EditAlternateNumber2 StepTransferCreateAccountAdd/EditEmailaddressAdjustvolume foraCustomer1 StepTransferConfirmAccountClick onCxCHomepageRegisteranObjectCheckEntitlementLook inProductInfoLookUp aQRGIdentify aQI/RecallUse aBrandedWebsitePlaceSomeoneon HoldConferenceLookup anSOPAdd aRelatedContactLook atPolicyToolkitEdit anObjectUse GoodsIssue Dateto changeDOPUse theAll in OnePhoneListCallLead forQuestionDe-Escalatea CallAdd/EditAlternateNumber2 StepTransferCreateAccountAdd/EditEmailaddressAdjustvolume foraCustomer1 StepTransferConfirmAccountClick onCxCHomepageRegisteranObjectCheckEntitlementLook inProductInfoLookUp aQRGIdentify aQI/RecallUse aBrandedWebsitePlaceSomeoneon HoldConferenceLookup anSOPAdd aRelatedContactLook atPolicyToolkitEdit anObjectUse GoodsIssue Dateto changeDOPUse theAll in OnePhoneListCallLead forQuestion

Call Listening Bingo 1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. De-Escalate a Call
  2. Add/Edit Alternate Number
  3. 2 Step Transfer
  4. Create Account
  5. Add/Edit Email address
  6. Adjust volume for a Customer
  7. 1 Step Transfer
  8. Confirm Account
  9. Click on CxC Homepage
  10. Register an Object
  11. Check Entitlement
  12. Look in Product Info
  13. Look Up a QRG
  14. Identify a QI/Recall
  15. Use a Branded Website
  16. Place Someone on Hold
  17. Conference
  18. Look up an SOP
  19. Add a Related Contact
  20. Look at Policy Toolkit
  21. Edit an Object
  22. Use Goods Issue Date to change DOP
  23. Use the All in One Phone List
  24. Call Lead for Question