De-Escalatea CallCheckEntitlementAdjustvolume foraCustomerPlaceSomeoneon HoldLookup anSOP1 StepTransferUse theAll in OnePhoneListCreateAccountLook atPolicyToolkitAdd aRelatedContactLook inProductInfoAdd/EditEmailaddressUse GoodsIssue Dateto changeDOP2 StepTransferConferenceEdit anObjectRegisteranObjectConfirmAccountClick onCxCHomepageCallLead forQuestionLookUp aQRGIdentify aQI/RecallUse aBrandedWebsiteAdd/EditAlternateNumberDe-Escalatea CallCheckEntitlementAdjustvolume foraCustomerPlaceSomeoneon HoldLookup anSOP1 StepTransferUse theAll in OnePhoneListCreateAccountLook atPolicyToolkitAdd aRelatedContactLook inProductInfoAdd/EditEmailaddressUse GoodsIssue Dateto changeDOP2 StepTransferConferenceEdit anObjectRegisteranObjectConfirmAccountClick onCxCHomepageCallLead forQuestionLookUp aQRGIdentify aQI/RecallUse aBrandedWebsiteAdd/EditAlternateNumber

Call Listening Bingo 1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. De-Escalate a Call
  2. Check Entitlement
  3. Adjust volume for a Customer
  4. Place Someone on Hold
  5. Look up an SOP
  6. 1 Step Transfer
  7. Use the All in One Phone List
  8. Create Account
  9. Look at Policy Toolkit
  10. Add a Related Contact
  11. Look in Product Info
  12. Add/Edit Email address
  13. Use Goods Issue Date to change DOP
  14. 2 Step Transfer
  15. Conference
  16. Edit an Object
  17. Register an Object
  18. Confirm Account
  19. Click on CxC Homepage
  20. Call Lead for Question
  21. Look Up a QRG
  22. Identify a QI/Recall
  23. Use a Branded Website
  24. Add/Edit Alternate Number