Look inProductInfoConfirmAccountAdjustvolume foraCustomerAdd aRelatedContactClick onCxCHomepageCallLead forQuestionRegisteranObjectDe-Escalatea CallPlaceSomeoneon HoldUse GoodsIssue Dateto changeDOPLookup anSOPLookUp aQRGConferenceCreateAccountIdentify aQI/RecallUse aBrandedWebsiteCheckEntitlementEdit anObjectLook atPolicyToolkit1 StepTransferAdd/EditAlternateNumberUse theAll in OnePhoneListAdd/EditEmailaddress2 StepTransferLook inProductInfoConfirmAccountAdjustvolume foraCustomerAdd aRelatedContactClick onCxCHomepageCallLead forQuestionRegisteranObjectDe-Escalatea CallPlaceSomeoneon HoldUse GoodsIssue Dateto changeDOPLookup anSOPLookUp aQRGConferenceCreateAccountIdentify aQI/RecallUse aBrandedWebsiteCheckEntitlementEdit anObjectLook atPolicyToolkit1 StepTransferAdd/EditAlternateNumberUse theAll in OnePhoneListAdd/EditEmailaddress2 StepTransfer

Call Listening Bingo 1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Look in Product Info
  2. Confirm Account
  3. Adjust volume for a Customer
  4. Add a Related Contact
  5. Click on CxC Homepage
  6. Call Lead for Question
  7. Register an Object
  8. De-Escalate a Call
  9. Place Someone on Hold
  10. Use Goods Issue Date to change DOP
  11. Look up an SOP
  12. Look Up a QRG
  13. Conference
  14. Create Account
  15. Identify a QI/Recall
  16. Use a Branded Website
  17. Check Entitlement
  18. Edit an Object
  19. Look at Policy Toolkit
  20. 1 Step Transfer
  21. Add/Edit Alternate Number
  22. Use the All in One Phone List
  23. Add/Edit Email address
  24. 2 Step Transfer