ConfirmAccountConferenceLookUp aQRGLookup anSOPLook inProductInfoEdit anObjectAdjustvolume foraCustomerCallLead forQuestion2 StepTransferClick onCxCHomepageUse aBrandedWebsiteCheckEntitlement1 StepTransferCreateAccountRegisteranObjectUse GoodsIssue Dateto changeDOPUse theAll in OnePhoneListAdd/EditEmailaddressIdentify aQI/RecallPlaceSomeoneon HoldDe-Escalatea CallAdd/EditAlternateNumberLook atPolicyToolkitAdd aRelatedContactConfirmAccountConferenceLookUp aQRGLookup anSOPLook inProductInfoEdit anObjectAdjustvolume foraCustomerCallLead forQuestion2 StepTransferClick onCxCHomepageUse aBrandedWebsiteCheckEntitlement1 StepTransferCreateAccountRegisteranObjectUse GoodsIssue Dateto changeDOPUse theAll in OnePhoneListAdd/EditEmailaddressIdentify aQI/RecallPlaceSomeoneon HoldDe-Escalatea CallAdd/EditAlternateNumberLook atPolicyToolkitAdd aRelatedContact

Call Listening Bingo 1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Confirm Account
  2. Conference
  3. Look Up a QRG
  4. Look up an SOP
  5. Look in Product Info
  6. Edit an Object
  7. Adjust volume for a Customer
  8. Call Lead for Question
  9. 2 Step Transfer
  10. Click on CxC Homepage
  11. Use a Branded Website
  12. Check Entitlement
  13. 1 Step Transfer
  14. Create Account
  15. Register an Object
  16. Use Goods Issue Date to change DOP
  17. Use the All in One Phone List
  18. Add/Edit Email address
  19. Identify a QI/Recall
  20. Place Someone on Hold
  21. De-Escalate a Call
  22. Add/Edit Alternate Number
  23. Look at Policy Toolkit
  24. Add a Related Contact