Identify aQI/RecallDe-Escalatea CallAdd aRelatedContactLook atPolicyToolkitConferenceAdd/EditEmailaddressAdjustvolume foraCustomerUse theAll in OnePhoneListUse aBrandedWebsiteUse GoodsIssue Dateto changeDOPLookUp aQRGAdd/EditAlternateNumber1 StepTransferCallLead forQuestionRegisteranObjectClick onCxCHomepageEdit anObjectCreateAccountCheckEntitlement2 StepTransferConfirmAccountPlaceSomeoneon HoldLook inProductInfoLookup anSOPIdentify aQI/RecallDe-Escalatea CallAdd aRelatedContactLook atPolicyToolkitConferenceAdd/EditEmailaddressAdjustvolume foraCustomerUse theAll in OnePhoneListUse aBrandedWebsiteUse GoodsIssue Dateto changeDOPLookUp aQRGAdd/EditAlternateNumber1 StepTransferCallLead forQuestionRegisteranObjectClick onCxCHomepageEdit anObjectCreateAccountCheckEntitlement2 StepTransferConfirmAccountPlaceSomeoneon HoldLook inProductInfoLookup anSOP

Call Listening Bingo 1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Identify a QI/Recall
  2. De-Escalate a Call
  3. Add a Related Contact
  4. Look at Policy Toolkit
  5. Conference
  6. Add/Edit Email address
  7. Adjust volume for a Customer
  8. Use the All in One Phone List
  9. Use a Branded Website
  10. Use Goods Issue Date to change DOP
  11. Look Up a QRG
  12. Add/Edit Alternate Number
  13. 1 Step Transfer
  14. Call Lead for Question
  15. Register an Object
  16. Click on CxC Homepage
  17. Edit an Object
  18. Create Account
  19. Check Entitlement
  20. 2 Step Transfer
  21. Confirm Account
  22. Place Someone on Hold
  23. Look in Product Info
  24. Look up an SOP