Hear aConsumerComplimentNegotiationwithCustomerCreate aResourceActivitySend AnEmailthroughEcrmCreate aServiceRequestFree!See a NoChargeServiceAgreementCreatea PexActivityTransfertoSafetyClickAnalyticsButtonUseGuidedHelpSale anExtendedServicePlanEscalationLookUpSOPHelp aConsumerlocateModel/Serial2Applianceson 1 callAsk aLead aQuestionChangeStatus inWorkspace2customerson 1 callSend aReimbursementSee PolicyAdjustmentUseServiceLocatorCallServiceCompanyLookUpQRGCreate aServiceOrderHear aConsumerComplimentNegotiationwithCustomerCreate aResourceActivitySend AnEmailthroughEcrmCreate aServiceRequestFree!See a NoChargeServiceAgreementCreatea PexActivityTransfertoSafetyClickAnalyticsButtonUseGuidedHelpSale anExtendedServicePlanEscalationLookUpSOPHelp aConsumerlocateModel/Serial2Applianceson 1 callAsk aLead aQuestionChangeStatus inWorkspace2customerson 1 callSend aReimbursementSee PolicyAdjustmentUseServiceLocatorCallServiceCompanyLookUpQRGCreate aServiceOrder

Call Listening 2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Hear a Consumer Compliment
  2. Negotiation with Customer
  3. Create a Resource Activity
  4. Send An Email through Ecrm
  5. Create a Service Request
  6. Free!
  7. See a No Charge Service Agreement
  8. Create a Pex Activity
  9. Transfer to Safety
  10. Click Analytics Button
  11. Use Guided Help
  12. Sale an Extended Service Plan
  13. Escalation
  14. Look Up SOP
  15. Help a Consumer locate Model/Serial
  16. 2 Appliances on 1 call
  17. Ask a Lead a Question
  18. Change Status in Workspace
  19. 2 customers on 1 call
  20. Send a Reimbursement
  21. See Policy Adjustment
  22. Use Service Locator
  23. Call Service Company
  24. Look Up QRG
  25. Create a Service Order