EscalationSee PolicyAdjustment2Applianceson 1 callClickAnalyticsButtonFree!Create aResourceActivityHear aConsumerComplimentCallServiceCompanyUseGuidedHelpUseServiceLocatorLookUpQRGHelp aConsumerlocateModel/SerialCreate aServiceRequest2customerson 1 callTransfertoSafetyLookUpSOPSend aReimbursementNegotiationwithCustomerAsk aLead aQuestionSend AnEmailthroughEcrmCreate aServiceOrderCreatea PexActivitySale anExtendedServicePlanChangeStatus inWorkspaceSee a NoChargeServiceAgreementEscalationSee PolicyAdjustment2Applianceson 1 callClickAnalyticsButtonFree!Create aResourceActivityHear aConsumerComplimentCallServiceCompanyUseGuidedHelpUseServiceLocatorLookUpQRGHelp aConsumerlocateModel/SerialCreate aServiceRequest2customerson 1 callTransfertoSafetyLookUpSOPSend aReimbursementNegotiationwithCustomerAsk aLead aQuestionSend AnEmailthroughEcrmCreate aServiceOrderCreatea PexActivitySale anExtendedServicePlanChangeStatus inWorkspaceSee a NoChargeServiceAgreement

Call Listening 2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Escalation
  2. See Policy Adjustment
  3. 2 Appliances on 1 call
  4. Click Analytics Button
  5. Free!
  6. Create a Resource Activity
  7. Hear a Consumer Compliment
  8. Call Service Company
  9. Use Guided Help
  10. Use Service Locator
  11. Look Up QRG
  12. Help a Consumer locate Model/Serial
  13. Create a Service Request
  14. 2 customers on 1 call
  15. Transfer to Safety
  16. Look Up SOP
  17. Send a Reimbursement
  18. Negotiation with Customer
  19. Ask a Lead a Question
  20. Send An Email through Ecrm
  21. Create a Service Order
  22. Create a Pex Activity
  23. Sale an Extended Service Plan
  24. Change Status in Workspace
  25. See a No Charge Service Agreement