UseGuidedHelpTransfertoSafetySend AnEmailthroughEcrmNegotiationwithCustomerSend aReimbursementCreate aServiceRequestSee a NoChargeServiceAgreementCreate aServiceOrder2Applianceson 1 callHear aConsumerComplimentCallServiceCompanyUseServiceLocatorEscalationSee PolicyAdjustmentFree!LookUpQRGLookUpSOPCreatea PexActivityCreate aResourceActivityAsk aLead aQuestion2customerson 1 callSale anExtendedServicePlanHelp aConsumerlocateModel/SerialChangeStatus inWorkspaceClickAnalyticsButtonUseGuidedHelpTransfertoSafetySend AnEmailthroughEcrmNegotiationwithCustomerSend aReimbursementCreate aServiceRequestSee a NoChargeServiceAgreementCreate aServiceOrder2Applianceson 1 callHear aConsumerComplimentCallServiceCompanyUseServiceLocatorEscalationSee PolicyAdjustmentFree!LookUpQRGLookUpSOPCreatea PexActivityCreate aResourceActivityAsk aLead aQuestion2customerson 1 callSale anExtendedServicePlanHelp aConsumerlocateModel/SerialChangeStatus inWorkspaceClickAnalyticsButton

Call Listening 2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use Guided Help
  2. Transfer to Safety
  3. Send An Email through Ecrm
  4. Negotiation with Customer
  5. Send a Reimbursement
  6. Create a Service Request
  7. See a No Charge Service Agreement
  8. Create a Service Order
  9. 2 Appliances on 1 call
  10. Hear a Consumer Compliment
  11. Call Service Company
  12. Use Service Locator
  13. Escalation
  14. See Policy Adjustment
  15. Free!
  16. Look Up QRG
  17. Look Up SOP
  18. Create a Pex Activity
  19. Create a Resource Activity
  20. Ask a Lead a Question
  21. 2 customers on 1 call
  22. Sale an Extended Service Plan
  23. Help a Consumer locate Model/Serial
  24. Change Status in Workspace
  25. Click Analytics Button