2Applianceson 1 callSend AnEmailthroughEcrmCreate aResourceActivityNegotiationwithCustomerCreate aServiceRequestTransfertoSafetyCallServiceCompanyFree!See PolicyAdjustmentCreate aServiceOrderEscalationUseServiceLocatorSee a NoChargeServiceAgreementHelp aConsumerlocateModel/SerialSale anExtendedServicePlanUseGuidedHelpChangeStatus inWorkspaceAsk aLead aQuestionLookUpQRGClickAnalyticsButtonLookUpSOPCreatea PexActivitySend aReimbursement2customerson 1 callHear aConsumerCompliment2Applianceson 1 callSend AnEmailthroughEcrmCreate aResourceActivityNegotiationwithCustomerCreate aServiceRequestTransfertoSafetyCallServiceCompanyFree!See PolicyAdjustmentCreate aServiceOrderEscalationUseServiceLocatorSee a NoChargeServiceAgreementHelp aConsumerlocateModel/SerialSale anExtendedServicePlanUseGuidedHelpChangeStatus inWorkspaceAsk aLead aQuestionLookUpQRGClickAnalyticsButtonLookUpSOPCreatea PexActivitySend aReimbursement2customerson 1 callHear aConsumerCompliment

Call Listening 2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 2 Appliances on 1 call
  2. Send An Email through Ecrm
  3. Create a Resource Activity
  4. Negotiation with Customer
  5. Create a Service Request
  6. Transfer to Safety
  7. Call Service Company
  8. Free!
  9. See Policy Adjustment
  10. Create a Service Order
  11. Escalation
  12. Use Service Locator
  13. See a No Charge Service Agreement
  14. Help a Consumer locate Model/Serial
  15. Sale an Extended Service Plan
  16. Use Guided Help
  17. Change Status in Workspace
  18. Ask a Lead a Question
  19. Look Up QRG
  20. Click Analytics Button
  21. Look Up SOP
  22. Create a Pex Activity
  23. Send a Reimbursement
  24. 2 customers on 1 call
  25. Hear a Consumer Compliment