LookUpSOPClickAnalyticsButtonUseGuidedHelpCallServiceCompanySee PolicyAdjustmentCreate aServiceRequestSale anExtendedServicePlanNegotiationwithCustomerAsk aLead aQuestion2customerson 1 callCreate aServiceOrderCreatea PexActivity2Applianceson 1 callEscalationFree!Help aConsumerlocateModel/SerialSee a NoChargeServiceAgreementSend aReimbursementUseServiceLocatorChangeStatus inWorkspaceSend AnEmailthroughEcrmCreate aResourceActivityHear aConsumerComplimentLookUpQRGTransfertoSafetyLookUpSOPClickAnalyticsButtonUseGuidedHelpCallServiceCompanySee PolicyAdjustmentCreate aServiceRequestSale anExtendedServicePlanNegotiationwithCustomerAsk aLead aQuestion2customerson 1 callCreate aServiceOrderCreatea PexActivity2Applianceson 1 callEscalationFree!Help aConsumerlocateModel/SerialSee a NoChargeServiceAgreementSend aReimbursementUseServiceLocatorChangeStatus inWorkspaceSend AnEmailthroughEcrmCreate aResourceActivityHear aConsumerComplimentLookUpQRGTransfertoSafety

Call Listening 2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Look Up SOP
  2. Click Analytics Button
  3. Use Guided Help
  4. Call Service Company
  5. See Policy Adjustment
  6. Create a Service Request
  7. Sale an Extended Service Plan
  8. Negotiation with Customer
  9. Ask a Lead a Question
  10. 2 customers on 1 call
  11. Create a Service Order
  12. Create a Pex Activity
  13. 2 Appliances on 1 call
  14. Escalation
  15. Free!
  16. Help a Consumer locate Model/Serial
  17. See a No Charge Service Agreement
  18. Send a Reimbursement
  19. Use Service Locator
  20. Change Status in Workspace
  21. Send An Email through Ecrm
  22. Create a Resource Activity
  23. Hear a Consumer Compliment
  24. Look Up QRG
  25. Transfer to Safety