STARSSoftSkillsEngageCustomer'sShoesExcitingRespectEmotionTakeOwnershipBePositiveICanPerfectThankYouPatienceProbeFCRAcknowledgeDefinitelyMemberExperienceAttitudeEnjoyAwarenessAbsolutelyAmazingWowSTARSSoftSkillsEngageCustomer'sShoesExcitingRespectEmotionTakeOwnershipBePositiveICanPerfectThankYouPatienceProbeFCRAcknowledgeDefinitelyMemberExperienceAttitudeEnjoyAwarenessAbsolutelyAmazingWow

Medicare Advantage Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. STARS
  2. Soft Skills
  3. Engage
  4. Customer's Shoes
  5. Exciting
  6. Respect
  7. Emotion
  8. Take Ownership
  9. Be Positive
  10. I Can
  11. Perfect
  12. Thank You
  13. Patience
  14. Probe
  15. FCR
  16. Acknowledge
  17. Definitely
  18. Member Experience
  19. Attitude
  20. Enjoy
  21. Awareness
  22. Absolutely
  23. Amazing
  24. Wow