STARSRespectEngageTakeOwnershipCustomer'sShoesEnjoyAwarenessThankYouAttitudeExcitingPatiencePerfectMemberExperienceEmotionAbsolutelyDefinitelyAcknowledgeWowAmazingBePositiveICanFCRSoftSkillsProbeSTARSRespectEngageTakeOwnershipCustomer'sShoesEnjoyAwarenessThankYouAttitudeExcitingPatiencePerfectMemberExperienceEmotionAbsolutelyDefinitelyAcknowledgeWowAmazingBePositiveICanFCRSoftSkillsProbe

Medicare Advantage Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. STARS
  2. Respect
  3. Engage
  4. Take Ownership
  5. Customer's Shoes
  6. Enjoy
  7. Awareness
  8. Thank You
  9. Attitude
  10. Exciting
  11. Patience
  12. Perfect
  13. Member Experience
  14. Emotion
  15. Absolutely
  16. Definitely
  17. Acknowledge
  18. Wow
  19. Amazing
  20. Be Positive
  21. I Can
  22. FCR
  23. Soft Skills
  24. Probe