ThankYouProbeAttitudeMemberExperienceAwarenessEngageAmazingEnjoyFCRPatienceExcitingPerfectEmotionSoftSkillsRespectBePositiveAcknowledgeWowAbsolutelyICanCustomer'sShoesDefinitelyTakeOwnershipSTARSThankYouProbeAttitudeMemberExperienceAwarenessEngageAmazingEnjoyFCRPatienceExcitingPerfectEmotionSoftSkillsRespectBePositiveAcknowledgeWowAbsolutelyICanCustomer'sShoesDefinitelyTakeOwnershipSTARS

Medicare Advantage Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thank You
  2. Probe
  3. Attitude
  4. Member Experience
  5. Awareness
  6. Engage
  7. Amazing
  8. Enjoy
  9. FCR
  10. Patience
  11. Exciting
  12. Perfect
  13. Emotion
  14. Soft Skills
  15. Respect
  16. Be Positive
  17. Acknowledge
  18. Wow
  19. Absolutely
  20. I Can
  21. Customer's Shoes
  22. Definitely
  23. Take Ownership
  24. STARS