DefinitelyBePositiveTakeOwnershipEnjoySoftSkillsEngageICanThankYouPatienceFCRAttitudeCustomer'sShoesMemberExperiencePerfectWowSTARSAbsolutelyEmotionAwarenessExcitingAmazingRespectAcknowledgeProbeDefinitelyBePositiveTakeOwnershipEnjoySoftSkillsEngageICanThankYouPatienceFCRAttitudeCustomer'sShoesMemberExperiencePerfectWowSTARSAbsolutelyEmotionAwarenessExcitingAmazingRespectAcknowledgeProbe

Medicare Advantage Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Definitely
  2. Be Positive
  3. Take Ownership
  4. Enjoy
  5. Soft Skills
  6. Engage
  7. I Can
  8. Thank You
  9. Patience
  10. FCR
  11. Attitude
  12. Customer's Shoes
  13. Member Experience
  14. Perfect
  15. Wow
  16. STARS
  17. Absolutely
  18. Emotion
  19. Awareness
  20. Exciting
  21. Amazing
  22. Respect
  23. Acknowledge
  24. Probe