AttitudeFCRThankYouExcitingTakeOwnershipPatienceAmazingEngageSoftSkillsEmotionICanDefinitelyCustomer'sShoesProbeAcknowledgeRespectBePositivePerfectMemberExperienceAwarenessAbsolutelySTARSWowEnjoyAttitudeFCRThankYouExcitingTakeOwnershipPatienceAmazingEngageSoftSkillsEmotionICanDefinitelyCustomer'sShoesProbeAcknowledgeRespectBePositivePerfectMemberExperienceAwarenessAbsolutelySTARSWowEnjoy

Medicare Advantage Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Attitude
  2. FCR
  3. Thank You
  4. Exciting
  5. Take Ownership
  6. Patience
  7. Amazing
  8. Engage
  9. Soft Skills
  10. Emotion
  11. I Can
  12. Definitely
  13. Customer's Shoes
  14. Probe
  15. Acknowledge
  16. Respect
  17. Be Positive
  18. Perfect
  19. Member Experience
  20. Awareness
  21. Absolutely
  22. STARS
  23. Wow
  24. Enjoy