EmotionRespectEngageFCREnjoyExcitingCustomer'sShoesPerfectSoftSkillsDefinitelySTARSAmazingTakeOwnershipMemberExperienceAcknowledgeICanProbeThankYouPatienceBePositiveWowAwarenessAttitudeAbsolutelyEmotionRespectEngageFCREnjoyExcitingCustomer'sShoesPerfectSoftSkillsDefinitelySTARSAmazingTakeOwnershipMemberExperienceAcknowledgeICanProbeThankYouPatienceBePositiveWowAwarenessAttitudeAbsolutely

Medicare Advantage Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Emotion
  2. Respect
  3. Engage
  4. FCR
  5. Enjoy
  6. Exciting
  7. Customer's Shoes
  8. Perfect
  9. Soft Skills
  10. Definitely
  11. STARS
  12. Amazing
  13. Take Ownership
  14. Member Experience
  15. Acknowledge
  16. I Can
  17. Probe
  18. Thank You
  19. Patience
  20. Be Positive
  21. Wow
  22. Awareness
  23. Attitude
  24. Absolutely