Transfer acall toConsumerLoansTake apayment fora lendingproductRead adisclosureto amemberTell a member"certainly, mypleasure,perfect"all in the samecallSpeakwith aMasterSergeantAnswer aquestionin teamchatAdd aCodewordto aaccountPreform fullyinitial ID(DOB, SSN,and CW)Give ateammember afist bumpPreformupdatestatus onan accountChangea phonenumberSpeakwith aPettyOfficerChangea pinnumberEmail amember adocumentor brochureAsk toplace amemberon holdSendanACHOGet called"sir" or"ma'am"Walk amemberthroughself serviceHave a GEMconversation aboutannualcreditreports.comGive anaccountbalanceReceive acall fromanotherdepartmentPreformanaccounttransferHave amembertell you"thank you"Advise acaller "call isbeingrecorded forQA"Transfer acall toConsumerLoansTake apayment fora lendingproductRead adisclosureto amemberTell a member"certainly, mypleasure,perfect"all in the samecallSpeakwith aMasterSergeantAnswer aquestionin teamchatAdd aCodewordto aaccountPreform fullyinitial ID(DOB, SSN,and CW)Give ateammember afist bumpPreformupdatestatus onan accountChangea phonenumberSpeakwith aPettyOfficerChangea pinnumberEmail amember adocumentor brochureAsk toplace amemberon holdSendanACHOGet called"sir" or"ma'am"Walk amemberthroughself serviceHave a GEMconversation aboutannualcreditreports.comGive anaccountbalanceReceive acall fromanotherdepartmentPreformanaccounttransferHave amembertell you"thank you"Advise acaller "call isbeingrecorded forQA"

NFCU Bingo (Account Service Edition) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transfer a call to Consumer Loans
  2. Take a payment for a lending product
  3. Read a disclosure to a member
  4. Tell a member "certainly, my pleasure,perfect" all in the same call
  5. Speak with a Master Sergeant
  6. Answer a question in team chat
  7. Add a Codeword to a account
  8. Preform fully initial ID (DOB, SSN, and CW)
  9. Give a team member a fist bump
  10. Preform update status on an account
  11. Change a phone number
  12. Speak with a Petty Officer
  13. Change a pin number
  14. Email a member a document or brochure
  15. Ask to place a member on hold
  16. Send an ACHO
  17. Get called "sir" or "ma'am"
  18. Walk a member through self service
  19. Have a GEM conversation about annualcreditreports.com
  20. Give an account balance
  21. Receive a call from another department
  22. Preform an account transfer
  23. Have a member tell you "thank you"
  24. Advise a caller "call is being recorded for QA"