Tell a member"certainly, mypleasure,perfect"all in the samecallSpeakwith aPettyOfficerHave a GEMconversation aboutannualcreditreports.comSendanACHOPreformupdatestatus onan accountAsk toplace amemberon holdChangea pinnumberAdvise acaller "call isbeingrecorded forQA"Give ateammember afist bumpPreform fullyinitial ID(DOB, SSN,and CW)PreformanaccounttransferWalk amemberthroughself serviceHave amembertell you"thank you"Add aCodewordto aaccountEmail amember adocumentor brochureGive anaccountbalanceChangea phonenumberTransfer acall toConsumerLoansTake apayment fora lendingproductRead adisclosureto amemberGet called"sir" or"ma'am"Answer aquestionin teamchatSpeakwith aMasterSergeantReceive acall fromanotherdepartmentTell a member"certainly, mypleasure,perfect"all in the samecallSpeakwith aPettyOfficerHave a GEMconversation aboutannualcreditreports.comSendanACHOPreformupdatestatus onan accountAsk toplace amemberon holdChangea pinnumberAdvise acaller "call isbeingrecorded forQA"Give ateammember afist bumpPreform fullyinitial ID(DOB, SSN,and CW)PreformanaccounttransferWalk amemberthroughself serviceHave amembertell you"thank you"Add aCodewordto aaccountEmail amember adocumentor brochureGive anaccountbalanceChangea phonenumberTransfer acall toConsumerLoansTake apayment fora lendingproductRead adisclosureto amemberGet called"sir" or"ma'am"Answer aquestionin teamchatSpeakwith aMasterSergeantReceive acall fromanotherdepartment

NFCU Bingo (Account Service Edition) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Tell a member "certainly, my pleasure,perfect" all in the same call
  2. Speak with a Petty Officer
  3. Have a GEM conversation about annualcreditreports.com
  4. Send an ACHO
  5. Preform update status on an account
  6. Ask to place a member on hold
  7. Change a pin number
  8. Advise a caller "call is being recorded for QA"
  9. Give a team member a fist bump
  10. Preform fully initial ID (DOB, SSN, and CW)
  11. Preform an account transfer
  12. Walk a member through self service
  13. Have a member tell you "thank you"
  14. Add a Codeword to a account
  15. Email a member a document or brochure
  16. Give an account balance
  17. Change a phone number
  18. Transfer a call to Consumer Loans
  19. Take a payment for a lending product
  20. Read a disclosure to a member
  21. Get called "sir" or "ma'am"
  22. Answer a question in team chat
  23. Speak with a Master Sergeant
  24. Receive a call from another department