Give anaccountbalanceTake apayment fora lendingproductHave amembertell you"thank you"Get called"sir" or"ma'am"Preformupdatestatus onan accountAnswer aquestionin teamchatSendanACHOWalk amemberthroughself servicePreformanaccounttransferChangea phonenumberSpeakwith aPettyOfficerReceive acall fromanotherdepartmentRead adisclosureto amemberEmail amember adocumentor brochureSpeakwith aMasterSergeantTell a member"certainly, mypleasure,perfect"all in the samecallAsk toplace amemberon holdHave a GEMconversation aboutannualcreditreports.comTransfer acall toConsumerLoansPreform fullyinitial ID(DOB, SSN,and CW)Changea pinnumberAdd aCodewordto aaccountGive ateammember afist bumpAdvise acaller "call isbeingrecorded forQA"Give anaccountbalanceTake apayment fora lendingproductHave amembertell you"thank you"Get called"sir" or"ma'am"Preformupdatestatus onan accountAnswer aquestionin teamchatSendanACHOWalk amemberthroughself servicePreformanaccounttransferChangea phonenumberSpeakwith aPettyOfficerReceive acall fromanotherdepartmentRead adisclosureto amemberEmail amember adocumentor brochureSpeakwith aMasterSergeantTell a member"certainly, mypleasure,perfect"all in the samecallAsk toplace amemberon holdHave a GEMconversation aboutannualcreditreports.comTransfer acall toConsumerLoansPreform fullyinitial ID(DOB, SSN,and CW)Changea pinnumberAdd aCodewordto aaccountGive ateammember afist bumpAdvise acaller "call isbeingrecorded forQA"

NFCU Bingo (Account Service Edition) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Give an account balance
  2. Take a payment for a lending product
  3. Have a member tell you "thank you"
  4. Get called "sir" or "ma'am"
  5. Preform update status on an account
  6. Answer a question in team chat
  7. Send an ACHO
  8. Walk a member through self service
  9. Preform an account transfer
  10. Change a phone number
  11. Speak with a Petty Officer
  12. Receive a call from another department
  13. Read a disclosure to a member
  14. Email a member a document or brochure
  15. Speak with a Master Sergeant
  16. Tell a member "certainly, my pleasure,perfect" all in the same call
  17. Ask to place a member on hold
  18. Have a GEM conversation about annualcreditreports.com
  19. Transfer a call to Consumer Loans
  20. Preform fully initial ID (DOB, SSN, and CW)
  21. Change a pin number
  22. Add a Codeword to a account
  23. Give a team member a fist bump
  24. Advise a caller "call is being recorded for QA"