Advise acaller "call isbeingrecorded forQA"Add aCodewordto aaccountHave amembertell you"thank you"Tell a member"certainly, mypleasure,perfect"all in the samecallSpeakwith aMasterSergeantGet called"sir" or"ma'am"Preform fullyinitial ID(DOB, SSN,and CW)SendanACHOTransfer acall toConsumerLoansChangea pinnumberAsk toplace amemberon holdPreformupdatestatus onan accountPreformanaccounttransferEmail amember adocumentor brochureReceive acall fromanotherdepartmentWalk amemberthroughself serviceAnswer aquestionin teamchatSpeakwith aPettyOfficerChangea phonenumberGive ateammember afist bumpRead adisclosureto amemberTake apayment fora lendingproductGive anaccountbalanceHave a GEMconversation aboutannualcreditreports.comAdvise acaller "call isbeingrecorded forQA"Add aCodewordto aaccountHave amembertell you"thank you"Tell a member"certainly, mypleasure,perfect"all in the samecallSpeakwith aMasterSergeantGet called"sir" or"ma'am"Preform fullyinitial ID(DOB, SSN,and CW)SendanACHOTransfer acall toConsumerLoansChangea pinnumberAsk toplace amemberon holdPreformupdatestatus onan accountPreformanaccounttransferEmail amember adocumentor brochureReceive acall fromanotherdepartmentWalk amemberthroughself serviceAnswer aquestionin teamchatSpeakwith aPettyOfficerChangea phonenumberGive ateammember afist bumpRead adisclosureto amemberTake apayment fora lendingproductGive anaccountbalanceHave a GEMconversation aboutannualcreditreports.com

NFCU Bingo (Account Service Edition) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Advise a caller "call is being recorded for QA"
  2. Add a Codeword to a account
  3. Have a member tell you "thank you"
  4. Tell a member "certainly, my pleasure,perfect" all in the same call
  5. Speak with a Master Sergeant
  6. Get called "sir" or "ma'am"
  7. Preform fully initial ID (DOB, SSN, and CW)
  8. Send an ACHO
  9. Transfer a call to Consumer Loans
  10. Change a pin number
  11. Ask to place a member on hold
  12. Preform update status on an account
  13. Preform an account transfer
  14. Email a member a document or brochure
  15. Receive a call from another department
  16. Walk a member through self service
  17. Answer a question in team chat
  18. Speak with a Petty Officer
  19. Change a phone number
  20. Give a team member a fist bump
  21. Read a disclosure to a member
  22. Take a payment for a lending product
  23. Give an account balance
  24. Have a GEM conversation about annualcreditreports.com