Have a GEMconversation aboutannualcreditreports.comAdd aCodewordto aaccountRead adisclosureto amemberTransfer acall toConsumerLoansAdvise acaller "call isbeingrecorded forQA"SendanACHOTake apayment fora lendingproductEmail amember adocumentor brochureChangea pinnumberGet called"sir" or"ma'am"Have amembertell you"thank you"Preformupdatestatus onan accountGive anaccountbalanceGive ateammember afist bumpAnswer aquestionin teamchatTell a member"certainly, mypleasure,perfect"all in the samecallChangea phonenumberSpeakwith aPettyOfficerReceive acall fromanotherdepartmentAsk toplace amemberon holdSpeakwith aMasterSergeantWalk amemberthroughself servicePreform fullyinitial ID(DOB, SSN,and CW)PreformanaccounttransferHave a GEMconversation aboutannualcreditreports.comAdd aCodewordto aaccountRead adisclosureto amemberTransfer acall toConsumerLoansAdvise acaller "call isbeingrecorded forQA"SendanACHOTake apayment fora lendingproductEmail amember adocumentor brochureChangea pinnumberGet called"sir" or"ma'am"Have amembertell you"thank you"Preformupdatestatus onan accountGive anaccountbalanceGive ateammember afist bumpAnswer aquestionin teamchatTell a member"certainly, mypleasure,perfect"all in the samecallChangea phonenumberSpeakwith aPettyOfficerReceive acall fromanotherdepartmentAsk toplace amemberon holdSpeakwith aMasterSergeantWalk amemberthroughself servicePreform fullyinitial ID(DOB, SSN,and CW)Preformanaccounttransfer

NFCU Bingo (Account Service Edition) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Have a GEM conversation about annualcreditreports.com
  2. Add a Codeword to a account
  3. Read a disclosure to a member
  4. Transfer a call to Consumer Loans
  5. Advise a caller "call is being recorded for QA"
  6. Send an ACHO
  7. Take a payment for a lending product
  8. Email a member a document or brochure
  9. Change a pin number
  10. Get called "sir" or "ma'am"
  11. Have a member tell you "thank you"
  12. Preform update status on an account
  13. Give an account balance
  14. Give a team member a fist bump
  15. Answer a question in team chat
  16. Tell a member "certainly, my pleasure,perfect" all in the same call
  17. Change a phone number
  18. Speak with a Petty Officer
  19. Receive a call from another department
  20. Ask to place a member on hold
  21. Speak with a Master Sergeant
  22. Walk a member through self service
  23. Preform fully initial ID (DOB, SSN, and CW)
  24. Preform an account transfer