SendanACHOAdd aCodewordto aaccountGive ateammember afist bumpPreform fullyinitial ID(DOB, SSN,and CW)Tell a member"certainly, mypleasure,perfect"all in the samecallTransfer acall toConsumerLoansEmail amember adocumentor brochureAdvise acaller "call isbeingrecorded forQA"PreformanaccounttransferGive anaccountbalanceReceive acall fromanotherdepartmentHave amembertell you"thank you"Preformupdatestatus onan accountTake apayment fora lendingproductSpeakwith aMasterSergeantHave a GEMconversation aboutannualcreditreports.comAsk toplace amemberon holdSpeakwith aPettyOfficerAnswer aquestionin teamchatRead adisclosureto amemberChangea phonenumberChangea pinnumberGet called"sir" or"ma'am"Walk amemberthroughself serviceSendanACHOAdd aCodewordto aaccountGive ateammember afist bumpPreform fullyinitial ID(DOB, SSN,and CW)Tell a member"certainly, mypleasure,perfect"all in the samecallTransfer acall toConsumerLoansEmail amember adocumentor brochureAdvise acaller "call isbeingrecorded forQA"PreformanaccounttransferGive anaccountbalanceReceive acall fromanotherdepartmentHave amembertell you"thank you"Preformupdatestatus onan accountTake apayment fora lendingproductSpeakwith aMasterSergeantHave a GEMconversation aboutannualcreditreports.comAsk toplace amemberon holdSpeakwith aPettyOfficerAnswer aquestionin teamchatRead adisclosureto amemberChangea phonenumberChangea pinnumberGet called"sir" or"ma'am"Walk amemberthroughself service

NFCU Bingo (Account Service Edition) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Send an ACHO
  2. Add a Codeword to a account
  3. Give a team member a fist bump
  4. Preform fully initial ID (DOB, SSN, and CW)
  5. Tell a member "certainly, my pleasure,perfect" all in the same call
  6. Transfer a call to Consumer Loans
  7. Email a member a document or brochure
  8. Advise a caller "call is being recorded for QA"
  9. Preform an account transfer
  10. Give an account balance
  11. Receive a call from another department
  12. Have a member tell you "thank you"
  13. Preform update status on an account
  14. Take a payment for a lending product
  15. Speak with a Master Sergeant
  16. Have a GEM conversation about annualcreditreports.com
  17. Ask to place a member on hold
  18. Speak with a Petty Officer
  19. Answer a question in team chat
  20. Read a disclosure to a member
  21. Change a phone number
  22. Change a pin number
  23. Get called "sir" or "ma'am"
  24. Walk a member through self service