Speakwith aMasterSergeantGive anaccountbalanceAsk toplace amemberon holdChangea pinnumberGive ateammember afist bumpChangea phonenumberAnswer aquestionin teamchatWalk amemberthroughself servicePreformupdatestatus onan accountHave amembertell you"thank you"Get called"sir" or"ma'am"Speakwith aPettyOfficerTake apayment fora lendingproductAdd aCodewordto aaccountTransfer acall toConsumerLoansPreformanaccounttransferTell a member"certainly, mypleasure,perfect"all in the samecallAdvise acaller "call isbeingrecorded forQA"Have a GEMconversation aboutannualcreditreports.comReceive acall fromanotherdepartmentSendanACHOEmail amember adocumentor brochureRead adisclosureto amemberPreform fullyinitial ID(DOB, SSN,and CW)Speakwith aMasterSergeantGive anaccountbalanceAsk toplace amemberon holdChangea pinnumberGive ateammember afist bumpChangea phonenumberAnswer aquestionin teamchatWalk amemberthroughself servicePreformupdatestatus onan accountHave amembertell you"thank you"Get called"sir" or"ma'am"Speakwith aPettyOfficerTake apayment fora lendingproductAdd aCodewordto aaccountTransfer acall toConsumerLoansPreformanaccounttransferTell a member"certainly, mypleasure,perfect"all in the samecallAdvise acaller "call isbeingrecorded forQA"Have a GEMconversation aboutannualcreditreports.comReceive acall fromanotherdepartmentSendanACHOEmail amember adocumentor brochureRead adisclosureto amemberPreform fullyinitial ID(DOB, SSN,and CW)

NFCU Bingo (Account Service Edition) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Speak with a Master Sergeant
  2. Give an account balance
  3. Ask to place a member on hold
  4. Change a pin number
  5. Give a team member a fist bump
  6. Change a phone number
  7. Answer a question in team chat
  8. Walk a member through self service
  9. Preform update status on an account
  10. Have a member tell you "thank you"
  11. Get called "sir" or "ma'am"
  12. Speak with a Petty Officer
  13. Take a payment for a lending product
  14. Add a Codeword to a account
  15. Transfer a call to Consumer Loans
  16. Preform an account transfer
  17. Tell a member "certainly, my pleasure,perfect" all in the same call
  18. Advise a caller "call is being recorded for QA"
  19. Have a GEM conversation about annualcreditreports.com
  20. Receive a call from another department
  21. Send an ACHO
  22. Email a member a document or brochure
  23. Read a disclosure to a member
  24. Preform fully initial ID (DOB, SSN, and CW)