Speakwith aPettyOfficerSpeakwith aMasterSergeantChangea phonenumberPreformanaccounttransferHave amembertell you"thank you"Preform fullyinitial ID(DOB, SSN,and CW)Give ateammember afist bumpWalk amemberthroughself serviceSendanACHOChangea pinnumberPreformupdatestatus onan accountTell a member"certainly, mypleasure,perfect"all in the samecallEmail amember adocumentor brochureRead adisclosureto amemberGet called"sir" or"ma'am"Advise acaller "call isbeingrecorded forQA"Answer aquestionin teamchatTransfer acall toConsumerLoansHave a GEMconversation aboutannualcreditreports.comGive anaccountbalanceAdd aCodewordto aaccountAsk toplace amemberon holdTake apayment fora lendingproductReceive acall fromanotherdepartmentSpeakwith aPettyOfficerSpeakwith aMasterSergeantChangea phonenumberPreformanaccounttransferHave amembertell you"thank you"Preform fullyinitial ID(DOB, SSN,and CW)Give ateammember afist bumpWalk amemberthroughself serviceSendanACHOChangea pinnumberPreformupdatestatus onan accountTell a member"certainly, mypleasure,perfect"all in the samecallEmail amember adocumentor brochureRead adisclosureto amemberGet called"sir" or"ma'am"Advise acaller "call isbeingrecorded forQA"Answer aquestionin teamchatTransfer acall toConsumerLoansHave a GEMconversation aboutannualcreditreports.comGive anaccountbalanceAdd aCodewordto aaccountAsk toplace amemberon holdTake apayment fora lendingproductReceive acall fromanotherdepartment

NFCU Bingo (Account Service Edition) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Speak with a Petty Officer
  2. Speak with a Master Sergeant
  3. Change a phone number
  4. Preform an account transfer
  5. Have a member tell you "thank you"
  6. Preform fully initial ID (DOB, SSN, and CW)
  7. Give a team member a fist bump
  8. Walk a member through self service
  9. Send an ACHO
  10. Change a pin number
  11. Preform update status on an account
  12. Tell a member "certainly, my pleasure,perfect" all in the same call
  13. Email a member a document or brochure
  14. Read a disclosure to a member
  15. Get called "sir" or "ma'am"
  16. Advise a caller "call is being recorded for QA"
  17. Answer a question in team chat
  18. Transfer a call to Consumer Loans
  19. Have a GEM conversation about annualcreditreports.com
  20. Give an account balance
  21. Add a Codeword to a account
  22. Ask to place a member on hold
  23. Take a payment for a lending product
  24. Receive a call from another department