Receive acall fromanotherdepartmentHave amembertell you"thank you"Add aCodewordto aaccountChangea phonenumberAsk toplace amemberon holdPreformupdatestatus onan accountSpeakwith aPettyOfficerTake apayment fora lendingproductTransfer acall toConsumerLoansPreform fullyinitial ID(DOB, SSN,and CW)Walk amemberthroughself serviceHave a GEMconversation aboutannualcreditreports.comSendanACHOPreformanaccounttransferChangea pinnumberEmail amember adocumentor brochureAnswer aquestionin teamchatGive anaccountbalanceRead adisclosureto amemberSpeakwith aMasterSergeantGet called"sir" or"ma'am"Tell a member"certainly, mypleasure,perfect"all in the samecallAdvise acaller "call isbeingrecorded forQA"Give ateammember afist bumpReceive acall fromanotherdepartmentHave amembertell you"thank you"Add aCodewordto aaccountChangea phonenumberAsk toplace amemberon holdPreformupdatestatus onan accountSpeakwith aPettyOfficerTake apayment fora lendingproductTransfer acall toConsumerLoansPreform fullyinitial ID(DOB, SSN,and CW)Walk amemberthroughself serviceHave a GEMconversation aboutannualcreditreports.comSendanACHOPreformanaccounttransferChangea pinnumberEmail amember adocumentor brochureAnswer aquestionin teamchatGive anaccountbalanceRead adisclosureto amemberSpeakwith aMasterSergeantGet called"sir" or"ma'am"Tell a member"certainly, mypleasure,perfect"all in the samecallAdvise acaller "call isbeingrecorded forQA"Give ateammember afist bump

NFCU Bingo (Account Service Edition) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Receive a call from another department
  2. Have a member tell you "thank you"
  3. Add a Codeword to a account
  4. Change a phone number
  5. Ask to place a member on hold
  6. Preform update status on an account
  7. Speak with a Petty Officer
  8. Take a payment for a lending product
  9. Transfer a call to Consumer Loans
  10. Preform fully initial ID (DOB, SSN, and CW)
  11. Walk a member through self service
  12. Have a GEM conversation about annualcreditreports.com
  13. Send an ACHO
  14. Preform an account transfer
  15. Change a pin number
  16. Email a member a document or brochure
  17. Answer a question in team chat
  18. Give an account balance
  19. Read a disclosure to a member
  20. Speak with a Master Sergeant
  21. Get called "sir" or "ma'am"
  22. Tell a member "certainly, my pleasure,perfect" all in the same call
  23. Advise a caller "call is being recorded for QA"
  24. Give a team member a fist bump