Add aCodewordto aaccountWalk amemberthroughself serviceTransfer acall toConsumerLoansHave amembertell you"thank you"Preform fullyinitial ID(DOB, SSN,and CW)Speakwith aMasterSergeantAnswer aquestionin teamchatRead adisclosureto amemberPreformupdatestatus onan accountAsk toplace amemberon holdGive anaccountbalanceReceive acall fromanotherdepartmentAdvise acaller "call isbeingrecorded forQA"Tell a member"certainly, mypleasure,perfect"all in the samecallGive ateammember afist bumpSendanACHOPreformanaccounttransferEmail amember adocumentor brochureGet called"sir" or"ma'am"Have a GEMconversation aboutannualcreditreports.comChangea phonenumberSpeakwith aPettyOfficerChangea pinnumberTake apayment fora lendingproductAdd aCodewordto aaccountWalk amemberthroughself serviceTransfer acall toConsumerLoansHave amembertell you"thank you"Preform fullyinitial ID(DOB, SSN,and CW)Speakwith aMasterSergeantAnswer aquestionin teamchatRead adisclosureto amemberPreformupdatestatus onan accountAsk toplace amemberon holdGive anaccountbalanceReceive acall fromanotherdepartmentAdvise acaller "call isbeingrecorded forQA"Tell a member"certainly, mypleasure,perfect"all in the samecallGive ateammember afist bumpSendanACHOPreformanaccounttransferEmail amember adocumentor brochureGet called"sir" or"ma'am"Have a GEMconversation aboutannualcreditreports.comChangea phonenumberSpeakwith aPettyOfficerChangea pinnumberTake apayment fora lendingproduct

NFCU Bingo (Account Service Edition) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Add a Codeword to a account
  2. Walk a member through self service
  3. Transfer a call to Consumer Loans
  4. Have a member tell you "thank you"
  5. Preform fully initial ID (DOB, SSN, and CW)
  6. Speak with a Master Sergeant
  7. Answer a question in team chat
  8. Read a disclosure to a member
  9. Preform update status on an account
  10. Ask to place a member on hold
  11. Give an account balance
  12. Receive a call from another department
  13. Advise a caller "call is being recorded for QA"
  14. Tell a member "certainly, my pleasure,perfect" all in the same call
  15. Give a team member a fist bump
  16. Send an ACHO
  17. Preform an account transfer
  18. Email a member a document or brochure
  19. Get called "sir" or "ma'am"
  20. Have a GEM conversation about annualcreditreports.com
  21. Change a phone number
  22. Speak with a Petty Officer
  23. Change a pin number
  24. Take a payment for a lending product